Current Opportunities at Meltwater

Description

• As the Project Manager for Media Insights & Analytics, you'll spearhead the delivery of customer insights across diverse platforms and genres. Collaborating closely with internal teams, you'll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analytics team, fostering collaboration across departments, and ensuring effective stakeholder management. It's an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience.
• Meltwater offers more than employment—it's a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced leaders who are dedicated to supporting your growth journey. Join us, and you'll be part of a diverse community that celebrates your unique contributions and empowers you to reach your full potential.

What You'll Do:

Technical & Operational Responsibilities:

• Align customer measurement infrastructure with organizational research objectives.
• Formulate tailored analytics plans to meet business goals.
• Utilize diverse data sources for comprehensive analytics.
• Uphold data quality control standards.
• Interpret analytics findings to derive actionable insights.
• Lead projects to meet schedule, budget, and quality targets.
• Maintain project discipline and document changes efficiently.
• Collaborate to efficiently resolve project-related challenges.
• Facilitate project reviews for timely adjustments.
• Support seamless new client onboarding and integration.
• Foster team collaboration and stay abreast of industry trends.
• Review data sets for quality and compliance.
• Coordinate with teams and vendors for streamlined project execution.
• Manage vendor resources and IT requirements proficiently.
• Conduct routine quality checks to uphold standards.
• Collaborate cross-functionally for system maintenance.
• Maintain clear and consistent communication with clients.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What You'll Bring:

• Bachelor's degree in any field
• Minimum of 2 years experience as an Analyst within the industry.
• Proficiency in Project Management with extensive work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Proven track record of working with Enterprise clients.
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Understanding of research methodologies and basic analysis methods.
• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Meticulous attention to detail coupled with exceptional stakeholder management skills.
• Expertise in Customer Experience (CX) and hands-on experience.
• Understanding of PR and Marketing roles, responsibilities, and KPIs.
• Fluent business-level proficiency in English with exceptional spelling and grammar skills.
   

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What We’re Looking For:

• We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You'll Do:

• Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value.
• Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success.
• Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
• Identify upcoming renewals and maintain accurate tracking of account data within the CRM system.
• Develop quotes, handle administrative duties, and oversee the execution of renewal contracts.
• Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines.
• Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• 2 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
• Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
• Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3/4 days a week
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• Ready to explore the world of Product Support Engineering at Meltwater? We’re on the lookout for individuals like yourself to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilizing our products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to our clients.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Engineers and accomplished leaders who stand ready to support you at every turn.
• Join our dynamic community, where we celebrate your distinct contributions and empower you to realize your full potential. 

What You’ll Do:

• Collaborate with an international team to provide support for our Global Portfolio of Customers spanning various industries.
• Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities efficiently.
• Promptly respond to system-generated alerts/escalations concerning any service platform failures.
• Collaborate across teams to troubleshoot issues, identify root causes, and implement effective solutions.
• Proactively interact with both internal and external customers to ensure the highest level of client satisfaction is attained.
• Ensure clear, concise, and effective communication with customers, vendors, and internal stakeholders at Meltwater.
• Enforce support case management guidelines, meeting SLAs, and diligently maintain case updates within the Support System of Record (Jira).
• Administer a variety of technical projects focused on maintaining Meltwater applications and enhancing Product Support workflows, tools, and efficiencies.
• Drive and implement new initiatives to enhance support in the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.

What You’ll Bring:

• Bachelor’s degree or higher, preferably in Computing or Engineering.
• 1-3 years of relevant work experience.
• Demonstrated ability to collaborate and approach problem-solving with a focus on enhancing customer experience and fostering interdepartmental collaboration.
• Skilful in prioritizing requests to optimize efficiency and promote team synergy.
• Familiarity with web technologies such as HTML, CSS, JavaScript, and HTTP, as well as familiarity with jQuery, Regular Expression, etc is advantageous.
• Familiarity with MongoDB/NoSQL or MySQL/MSSQL databases is advantageous
• Strong troubleshooting, problem-solving, investigation, and diagnostic skills.
• Experience with ticketing systems like JIRA, Intercom, or similar live chat platforms is advantageous.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off for enhanced work-life balance
• Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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What We’re Looking For

• Join Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed clients. Your analytical skills will shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights. Working closely with internal teams and clients, you'll ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs. As a pivotal member of our data-driven approach, you'll collect, organize, and analyze customer research metrics to inform critical business decisions. Your duties will encompass data compilation, analysis, insight generation, and assisting in report development methodologies.
• At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends. Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization's success.

What You'll Do:

• Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.
• Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports.
• Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings.
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.
• Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives.
• Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

What You'll Bring:

• 0-2 years of relevant work experience (client-facing roles are advantageous).
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English. 
• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
• Proficient report writing skills, covering both qualitative and quantitative aspects.
• Customer-focused mindset with a commitment to exceptional client servicing.
• Critical thinking skills, facilitating insights derived from data analysis.
• Strong interest in current affairs, mainstream media, and social media trends.
• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
• A keen interest in learning, adaptability, and resilience in a dynamic work environment.
• Excellent written and verbal communication skills in German/Arabic and English, particularly in report writing.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• We are looking for an enthusiastic and self-motivated Talent Acquisition Specialist to join our team in EMEA, on a 6-month fixed-term contract. In this role, you will support recruitment efforts across Europe, managing the end-to-end recruitment process and ensuring an exceptional experience for candidates and hiring leaders. You will work as a key partner within our dynamic global Talent & People team.

What You’ll Do:

• Focus on sourcing top talent across EMEA for sales & professional services roles, using a variety of channels including direct sourcing, job boards, LinkedIn, and networking.
• Build and maintain a strong talent pipeline for both active requisitions and future bench roles, ensuring readiness to fill key positions as business needs evolve.
• Conduct thorough screening and shortlisting of candidates to match hiring leaders' requirements, ensuring a strong fit for both skills and cultural alignment.
• Partner with hiring leaders to fill requisitions efficiently, ensuring high-quality candidates move through the process quickly and smoothly.
• Prioritize diverse sourcing strategies to ensure every hiring slate includes a wide range of candidates, supporting Meltwater’s commitment to diversity and inclusion.
• Ensure a consistent and positive candidate experience by providing timely updates and clear communication throughout the interview process.
• Utilize market insights and data to refine sourcing strategies and stay ahead of hiring trends across EMEA.
• Manage all recruitment logistics, from posting jobs to coordinating interviews and collecting feedback, ensuring a seamless recruitment process from start to finish.

What You’ll Bring:

• Bachelor's degree or equivalent experience.
• 1+ year of experience in corporate or agency recruiting, ideally with exposure to hiring across multiple countries and cultures.
• Strong knowledge of LinkedIn Recruiter and experience using Applicant Tracking Systems, preferably Jobvite.
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment.
• Experience recruiting for Sales roles is a plus.
• Strong communication, interpersonal, and problem-solving skills with attention to detail.
• Collaborative and open to feedback, comfortable working in a global, agile team.
• Data-driven with the ability to use market insights to refine sourcing strategies.
• Excellent written and verbal communication skills in English.
• Willingness to work in a hybrid model, with 2 days a week in the office.
• Legal right to work in the country of hire.