Current Opportunities at Meltwater

What We’re Looking For:

• An Arabic and French speaking Implementation Project Manager, based in Cape Town or Johannesburg. As a Meltwater Implementation Project Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in French, Arabic and English.
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• The Analyst is responsible for tracking, compiling and reporting customer research metrics that may be derived from multiple data points to support business decisions. 
• This role requires the analyst to compile reports using measurement tools, social media platforms, online news and other data channels, organizing the data in formats suitable for analysis and drawing both quantitative and qualitative conclusions - delivering insights across various customer segments, genres and media platforms. 
• The analyst also supports the development of reports & reporting methodologies based on customer requirements and their own expert knowledge. The work involves data collection, analysis, insight generation, reporting to various departments and presenting findings back to the client as required. 
• The Analyst will work within a larger professional services team to support one of our biggest Enterprise client deliverables, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy
• Meltwater’s Insights Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skill sets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

What you’ll do:

• Technical & Operational Responsibilities:
• Analyze complex data issues, think critically, and propose effective solutions.
• Handle ad hoc requests with flexibility and responsiveness.
• Demonstrate strong problem-solving skills and an analytical mindset, questioning data for accuracy and insights.
• Show a willingness to learn and actively contribute to projects.
• Understand and manage complex deliverables, maintaining excellent communication and attention to detail.
• Ensure accuracy and completeness in media analysis and data quality checks.
• Work collaboratively within a team, thriving in a structured environment with recurring weekly tasks while also handling daily ad hoc requests.
• Utilize experience with manually tagged or curated datasets, implementing data quality control standards to maintain content relevancy and data accuracy.
• Manage interactions with internal and external stakeholders, aligning deliverables with client requirements and SLAs.
• Collaborate with different teams, staying current on industry changes to produce best-in-class media insights and client deliverables.
• Develop proficiency in Meltwater products to enhance the quality and relevance of reports.
• People Development & Management Responsibilities:
• Champion team culture and vision, leading by example.
• Maintain open communication with the team to ensure smooth execution, delivery, and archiving of all deliverables.
• Provide clear briefings, handovers, and mentoring to support team members at all levels.

What You'll Bring:

Experience:

• Bachelor's degree in any field
• 1+ years' experience in an Analyst role, having relevant industry experience. 
• Relevant industry experience is defined as media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications. Experience working with PR agencies is advantageous.
• Experience working with Enterprise customers
• Experience working in an agency is advantageous
• Project management experience is advantageous

Skills 

• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
• Proficient in Excel functions, formulas, and data manipulation techniques
• Experience in setting up and using Power Query for efficient data transformation and analysis
• Familiarity with PowerBI, with the ability to create insightful dashboards and reports is an advantage, but not required
• Familiarity with processes related to Excel and data quality checking
• Exposure to working with Booleans and search queries is considered a bonus
• Excellent numerical skills, capable of identifying and resolving data discrepancies
• Values efficiency and innovation, seeking ways to streamline processes and introduce improvements (proactively looks for ways to improve processes and workflows)
• Team player mentality with excellent organizational and prioritization skills
• Strong communication skills, both written and verbal
• High attention to detail
• Exceptional stakeholder management skills
• Business acumen and strong executive presence
• Customer Experience (CX) knowledge.
• An understanding of PR and Marketing roles, responsibilities and KPIs
• Fluent, business-level proficiency in reading, writing, and speaking English, with strong spelling and grammar skills.

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What We’re Looking For:

• We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You'll Do:

• Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value.
• Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success.
• Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
• Identify upcoming renewals and maintain accurate tracking of account data within the CRM system.
• Develop quotes, handle administrative duties, and oversee the execution of renewal contracts.
• Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines.
• Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• 2 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
• Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
• Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3/4 days a week
• The ability to legally work in the country of hire is required for this position

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What We’re Looking For: 

• We are hiring a rockstar Analyst to join our Global Compensation Strategy & Design team within the Revops org at Meltwater. In this role, you will support Meltwater’s global go-to-market organisation by facilitating the processes around hiring and transferring staff, designing and rolling out new comp plans, maintaining the source of truth on quotas and compensation related targets, and handling Q&A on comp plan design and mechanics. 
• Joining our Global team means immersing yourself in a dynamic blend of strategy and action. Our supportive environment is dedicated to nurturing your talents, providing mentorship, and embracing inclusive leadership principles. Collaborate with experienced colleagues and supportive leaders who are committed to guiding you along your journey.

What You’ll Do: 

• Work with the Global Sales Compensation Manager to support the sales compensation process including development, implementation, communication and administration of sales plans and special incentive programs. 
• Define and establish processes and documentation on rules of engagement, quota attainment, revenue attribution and seller roles/responsibilities in collaboration with other stakeholders (people team, sales ops, business leaders)
• Maintain an in-depth understanding of all sales incentive plans across the sales organisation and be able to effectively communicate rationale, strategy, and calculations
• Be responsible for the quota module in Salesforce, ensuring that all individual contributors, FLMs and SLMs have a quota in the CRM that accurately reflects their remit.
• Own the workflow for producing compensation plans in support of external hiring processes and internal transfers.
• Manage internal slack channels on the topic of comp plan design and mechanics, facilitating a Q&A environment for the global sales organization. 
• In collaboration with peers in Revenue Operations and FP&A, analyze sales performance results compared to the impact implied by sales incentives and the actual payouts achieved. Prepare presentations and recommendations for improvement or updates.
• Work alongside to implement and maintain the sales compensation tool (SPIFF) with the Sales Commission team.
• Responsible for developing and delivering training for HR business partners, talent acquisition staff, and sales leadership to ensure these key leaders understand and can effectively communicate the sales commission incentive strategy and programs to candidates and employees

What You’ll Bring: 

• 2+ years of professional compensation experience - either in plan design/creation or plan communication and administration
• Exceptional communication skills with experience designing and delivering training and enablement to individual contributors and leaders in a sales organisation
• Experience completing analysis on sales compensation in relation to individual rep performance, and making recommendations on key decisions or plan design changes that should be considered.
• High proficiency in Excel, Google Sheets, and Tableau
• Experience with sales compensation software (preferably SPIFF) 
• Strong attention to detail and consistent self-review, exceptional work ethic