Current Opportunities at Microsoft

Responsibilities

Customer Centricity

• Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across territories to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Leverages feedback to develop strategic and actionable insights and presents business cases to program managers to influence product roadmaps and decision making. Shares customer/partner success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed. Addresses requirements/issues/strategies with win-win technical architecture(s) and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to and understands how works aligns with customer success plan and delivers customer outcomes by driving partnerships with the appropriate internal teams/resources. Supports customer skilling by
• leading discussions on technical delivery with other internal and external stakeholders as a technical thought leader to influence customer readiness.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and helps create strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.

Business Impact

• Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and manages business and technical risks, and adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations. Anticipates and routes non-technical issues for removal by the appropriate party. Applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Shapes and enhances customers' requirements.
• Proactively uses deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios. Optimizes to drive customer consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Creates
• opportunities to expand or accelerate cloud consumption (including through cloud related managed intellectual property [MIP]) and leads these customer/partner conversations. Leads architecture design, resiliency reviews, and technical optimization across multiple applications for the customer/partner, resulting in production deployment application and increased customer/partner usage and consumption. Ensures that the customer/partner's applications have as few points of failure as possible. Provides thought leadership to help drive technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
• Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).

Technical Leadership

• Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Role models effective technical readiness and influences team to drive their own technical readiness. Drives and engages others to adapt to changes aligned with solution areas/services priorities. Acts as a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices.
• Leads virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Organizes or presents at internal events (e.g., Ready, Build, Ignite). Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings across internal teams.
• Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner. Drives consumption acceleration, as well as IP reuse and best practice sharing. Develops and contributes to the company stock of structured frameworks and methodologies. Proactively identifies gaps through delivery, communicating
• those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance), and leveraging business experience to prioritize efforts. Drives strategy for new IP and collaborates with MIP, Design, and Governance to improve existing IP.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
• 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

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Responsibilities

Drive Business Performance

• Partners with Subsidiaries to drive GTM for aligned Solution Plays, identifying growth opportunities in the market and builds clear execution plans.
• Align, influence and coach field teams, sales operations, marketing plans, business rhythms and change management to convert strategic priorities into local execution.
• Partners across Microsoft core teams to bring the voice of field and co-design strategy and programs.

Leads Sales Enablement

• Lands and champions solution plays, activating connected sales and marketing execution in every segment to maximize performance and share.
• Lead and collaborate with GPS for local partner-led marketing strategies and demand generation that support solution play performance.
• Champions Microsoft strategy and Solution Areas and builds industry presence.

Champions Product Advocacy

• Advocates as the voice of the Customer, Partners and Field to provide thought leadership on competitive landscape, solution area gaps, sales trends, etc. to drive improvements on the GTM plan.
• Grows organization capability to drive true insights, learnings and blockers for leaders, managers, and sellers​.
• Drives standardized rhythms and tools that drive increased customer and partner facing time for sellers​.
• Activates leaders and managers on investments and resource optimization, leveraging data and analysis​.
• Exemplifies Microsoft Values, Culture, Leadership Principles​
• Creates clarity by creating a shared understanding and building a clear course of action​.
• Boundary-less leader who pursues right outcomes to achieve success​.
• Models living the Microsoft culture and drives our leadership principles and Model, Coach and Care.​

Respected People & Organization Leader​

• Builds organization capability for employees, partners, and market opportunities.
• Grows effective & inclusive teams where people can do their best work.​
• Influences and transforms behaviors and evangelizes new ways of working​.

Qualifications

Required/Minimum Qualifications

• 8+ years experience encompassing marketing strategy, business planning, sales enablement, business development, technical pre-sales, enterprise sales or related work experience.

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Responsibilities

Customer Centricity

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.

Business Impact

• Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
• Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.

Technical Leadership

• Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
• Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

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Responsibilities

• Billed Pipeline Health and Management – Support execution of predictable revenue  growth by segment / solution area and aligned with Microsoft sales methodology standards.
• Sales Execution - Drive and guide consistent sales excellence discipline, governance and partner insights within and across Enterprise.
• Provide data-driven insights about sales execution, based on standard reporting, that drive accountability on action plans to meet Area operational goals.
• Use knowledge of local Area and sales teams to augment insights and identify growth opportunities that support business Rhythm of Business (RoB).
• Drive continuous improvement within reporting and BI by driving local adoption, providing periodic feedback to Corporate teams and migrating local report to MSXi.
• Review and monitor performance periodically against the plan to refine course of action and influence sales teams to execute the plan.

Qualifications

Required Experience & Skills

• 10+ years related experience
• Experience and deep knowledge within Sales Operations, Business Planning, Sales Excellence and/or Finance
• History of driving rigor and sales discipline
• Deliver end-to-end deep data analysis and actionable strategic insights
• Focus on providing process optimization by understanding the desired business outcome
• Innovate to deliver standards which enable speed, efficiency and scale in the business
• Executive exposure and cross-functional stakeholder management
• Proven communication and collaboration skills 

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Responsibilities

Main Responsibilities:

• Customer Centricity
• Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
• Customer Insights - Provide feedback & insights from customers.
• Business Impact
• Consumption (Cloud & Support) growth - Develop opportunities tdrive Customer Success business results & help Customers get value from their Microsoft investments.
• Resolution of Customer Blockers - Identify resolutions tCustomer blockers by leveraging Microsoft Cloud and professional subject matter expertise. Deliver according tMicrosoft Cloud and industry best practices and using repeatable Intellectual Property (IP)
• Technical Leadership
• Learn It All - Align individual skilling tteam/area demands & Customer Success goals
• Accelerate customer outcomes - Share expertise in relevant communities, contribute tIntellectual Property (IP) creation & re-use taccelerate customer outcomes.

Qualifications

Minimum Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
• Strong Customer facing Consulting experience in cloud/infrastructure technologies, information technology (IT), network operations, technology solutions.
• Extended experience and certification in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies.
• Trusted Advisorship: The ability tbuild trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Commercial acumen: the ability tnetwork with internal stakeholders and build a portfoliof customers in order tbuild and maintain a healthy portfoliof customers and billable work.

Additional requirements:

• Drive People & Process: The ability tprepare the customer for operational readiness and long-term organizational adoption.
• Optimization: The ability tguide the customer towards solution cost and performance optimization leading tretention and expansion opportunities.

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Overview

The South Africa finance lead is part of Microsoft Customer and Partner Solutions (MCAPS) Finance and carries the local accountability for the financials as well as statutory and compliance matters across all Microsoft commercial segments and products.

Key responsibilities include 

• Land the company vision around the transformation of our business and customer orientation in the subsidiaries and externally.
• Drive strategic resource allocation and investments through local insights, ensuring optimal returns aligned with our worldwide strategy.
• Key focus is on New Business and consumption with an industry and workload perspective.
• Build trust to lay the foundation of long-term growth from a customer and shareholder point of view in a compliant way
• Empower and inspire our people to lead and be part of high performing impactful teamswhile providing diverse career opportunities

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 10+ years post-graduate financial analysis, accounting, controllership, or finance work experience
• OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years post-graduate financial analysis, accounting, controllership, or finance work experience. 
• OR equivalent experience.