The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Job Description
- The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.
- This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.
- The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.
Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
- Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).
Updating Personal Information:
- Accurately updating customers' personal, employment and contact details to ensure right party contact.
What's in it for you?
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Minimum of Grade 12 (Matric) qualification
- At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.
- RE5 and FAIS certifications is a strong advantage.
- Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act.
- Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
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Job Description
- Mr Price - Capricorn Square, Muizenberg - Cape Town:- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade 12.
- 3 to 5 years' experience in a retail store management capacity.
- Knowledge on sales & service management.
- Budgeting knowledge.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
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Job Description
- A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
Responsibilities
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
Qualifications
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
Job Description
- A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
Responsibilities
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
Qualifications
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
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Job Description
- An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
Responsibilities
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
Qualifications
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
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Job Description
- We are excited to invite you to join the Mr Price Group Store Manager Talent Pool for our Mr Price Cellular Stores!
- By joining this talent pool, you will be among the first to be considered for upcoming Store Manager positions for Mr Price Cellular in Western Cape
- The Store Manager will lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.
Qualifications
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales & service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
go to method of application »
Job Description
- Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade 12
- 3 Years’ of Store or Assistant Store Management experience preferably in a similar style of retail store.
- Sales & service management.
- Budgeting.
- You are proficient in MS Office
- Communication skills.
- Retail trade.
- Brand, customer & product understanding.
go to method of application »
Job Description
- Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
- Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
Risk Management:
- Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- NQF level 4 (Grade 12) or equivalent.
- 3 Years' Experience in Retail (Management Experience Advantageous).
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade.
- Brand, customer service , cellular, mobile, new accounts, and insurance product understanding
- Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity
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Job Description
- We’re always on the hunt for good digital marketing peeps! if you are interested in digital marketing opportunities in the Mr Price Group, please apply here for future opportunities. Please note that this is a talentpool advert and not an actual vacancy, if you apply to this talentpool (and you have the right digital marketing skills) you will be considered for all digital marketing roles in the Mr Price Group
Responsibilities
What does a Digital Marketer do at Mr Price?
The Digital Marketer will develop and execute data-driven digital and social media strategies to drive brand awareness, online engagement, and sales growth. This includes:
- Strategy & Planning: Analyzing market trends and customer behavior to create and implement comprehensive digital marketing and communication plans, including SEO strategy, content calendars, and campaign goals. Collaborating with stakeholders to align digital efforts with overall business objectives.
- SEO & Performance Marketing: Optimizing organic search performance through keyword research, technical SEO, and ongoing monitoring of key metrics. Executing and reporting on performance-driven campaigns across all digital channels (including social media, email, and display advertising), collaborating with brand, commercial, and eCommerce teams to maximize ROI. Managing budgets and third-party vendor relationships.
- Content & Audience Management: Creating engaging content, curating and scheduling content across various platforms, and developing targeted audience segments (including custom and lookalike audiences) to personalize customer experiences and drive acquisition and spending.
- Analytics & Reporting: Establishing, tracking, and reporting on key performance indicators (KPIs). Analyzing data to identify areas for improvement, providing actionable insights and recommendations to the business, and staying up-to-date on industry best practices and emerging trends.
Qualifications
- Marketing / Digital related degree or diploma
- 3 – 5 years ecommerce / social media experience in the retail space
- Google Analytics
- Knowledge of digital / social media marketing e.g. digital advertising, paid and organic social advertising, email marketing & performance marketing
- Strong Reporting skills – analytical & detail orientated.
- Outstanding written communication skills.
- Commercial mindset for negotiating and leveraging influencers, third parties and sponsorships.
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Job Description
- This role is dedicated to the implementation of the Group Talent strategy within the Talent management and organizational development area, to deliver on the functions short and long term objectives. This entails managing key strategic projects through stakeholder collaboration to realise opportunities and support business challenges.
- Research, development and implementation of frameworks, tools, technologies and best practices to promote an equitable associate experience across the Group.
- Continuous improvement of implemented initiatives through feedback and learnings.
- Management of Talent Specialists.
Responsibilities
Project Management :
- Manage key strategic projects in relation to the talent management strategy.
- Best practice research and benchmarking.
- Support the business with change management when initiating new projects.
- Feedback to business in order to drive project success within the group.
- Manage and maintain core talent activities from previously implemented projects.+C24:D28
Talent Management:
- Manage and drive continuous improvement of implemented strategic Talent Management initiatives in the streams of - Succession, Performance, Assessments, Onboarding, Talent Pipeline, Talent Mobility, Career Pathing.
- Best practice research and benchmarking.
Organizational Development:
- Drive continuous improvement of business as usual initiatives relating to OD programmes and implemented projects aligned to Talent Management practices, relating to; Wellness, Leadership enablement, Culture enablement, organisational change management and Diversity & Inclusion to support a holistic workplace experience for all associates in line with Mr Price Group values and DNA.
- Best practice research and benchmarking.
Team Management:
- Ensure that the workload within the team is distributed fairly and in line with the team's priorities to deliver on departmental KPI's / targets.
- Keep abreast of talent pool to contribute to the recruitment of top talent.
- Drive succession, training and development within the team to ensure resource capability and business continuity.
- Maintain a healthy and culturally aligned team.
Financial Management:
- Develop departmental budget and monitor/control spend in order to deliver strategy, prioritising projects in line with strategic intent.
Qualifications
- BA/BSc/BCom - Industrial Psychology or HR
- 7+ years working experience, 3+ years experience at Middle Management level in Talent Management or related
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Job Description
- We’re looking for a software support whiz to add value to our technology team!
Responsibilities
- Ensure a timeous and effective response to first line support queries and problems to resolve issues arising from the use of applications, escalating these where they cannot be resolved.
- Analyse trends in incidents reported and resolved to provide insights to developers and the IT team management on areas of concern or repeated problems within applications or systems.
- Document the process applied and resolution used to resolve incidents to maintain a library of knowledge to be shared with support and IT team management.
- Ensure incidents are resolved as per SLA.
- Ensure User Access to and Master Data in all applications are managed accurately and on a timely basis.
- Proactively review respective applications, systems and processes to highlight and ensure the mitigation of any risks.
- Address risks identified and raised by internal and external audit on a timely basis.
- Ensuring compliance with best practice and standards.
- Build a sustainable working relationship with customers to ensure good customer service.
- Work with both internal and external teams to drive root cause resolution of incidents logged.
Qualifications
- IT Diploma or Degree
- 2+ years’ working experience with:
- SQL
- Data & Root Cause Analysis
Method of Application
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