PG is the name for glass in Southern Africa. Established in Cape Town in 1897, the group produces, distributes and installs automotive glass, building glass, aluminium frames and window film solutions. The PG Group is a significant worldwide player.
The PG Group is committed to investing in South Africa and people. All companies in the group participate a...
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PURPOSE OF THE ROLE
- To provide a professional, efficient and effective operational/technical and/or shared services functions within the respective business area.
- To perform tasks and duties as governed by the respective role occupied within the respective business area
- Where applicable, to be developed and gain experience through a learning program within the relevant business area.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational/technical/shared services functions to ensure excellent service delivery to the business
- Ensure the highest level of quality workmanship and timeous execution of assigned tasks
- Understand and perform the given tasks in an effective, efficient and safe manner
- Apply good working behaviours and team work
- Provide professional service to all relevant stakeholders
- Ensure politeness, friendliness and helpfulness in the workplace
- Develop the habit of excellence to ensure the delivery of superior customer service
- Always wear clean and presentable corporate/safety wear
MAIN ACTIVITIES OF THIS ROLE:
- Perform all tasks and activities as per the role requirements
- Raise maintenance and hygiene issues to Management to address.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
Assist with operational / execution support activities and tasks as per business area, but not limited to:
- Adhering to and maintaining the set productivity and performance assessment standards
- Completing all administration to the required standard
- Performing operational duties per instruction and under supervision
- Activities that support exceptional task performance and customer experience
Continuous learning and development
QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:
Qualifications:
- TVET/FET qualification (in relevant discipline)
- Knowledge of general hygiene good practices
- A thirst for continuous learning and growth
- A strong focus on service excellence and customer relations
Skills:
- Communication skills
- Problem solving skills
- Reporting and presentation skills
- Analytic and creative thinking
- Discovering and applying rules
- The ability to be mobile within geographical area (where applicable)
- The ability to travel independently (where applicable)
- The ability to work shifts (where applicable)
go to method of application »
Main job purpose
To assist the driver in the loading and offloading of glass and manoeuvering of the vehicle in the safest possible manner for delivery to customers, trucks to be loaded and off loaded onto a level surface or as close to it as possible, securing loads to be carried out according to loading and offloading procedure and double check during trips that glass is always properly tied and loaded in a safe manner
Main Objective
- Check for the most suitable place to load and off load the vehicle
- Complete quality check sheet while loading
- Load and offload in a safe manner
- Assist the driver and report any damage to any property
- Before leaving a Customer, ensure the load is restrained again before driving off
- Assist the driver when reversing or moving the truck in confined spaces or in unseen areas
- Assist where possible with control of paperwork
- Follow all work instructions, standard operating procedures and business rules
- Adhere to environmental, safety and housekeeping standards
- Any other tasks requested by the factory supervisor to be carried out to the best of your ability
- Willing to work overtime and weekends when required
Critical job requirements
Qualification(s)
- Grade 12
- Code 10 or higher valid driver’s licence with PrDP will be an advantage.
Attributes
- Self motivating and independent starter
- Ability to work under pressure
- High energy to work in a fast pace environment
- Mobility – ability to travel to work
- Complete today’s work today
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MAIN JOB PURPOSE
To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.
To ensure that the highest level of PG Glass service centre standards is maintained when fitting of automotive glass is done. These standards include the standards laid down for the Trainee or Temporary Service Technician, Level 1 Service Technician
To provide the highest level of chip repairing to external and internal customers through quality workmanship, on-time deliveries are done and correct orders are filled and delivered. To be polite, friendly and helpful at all times and to ensure that the company vehicle are in a first class roadworthy condition.
MAIN OBJECTIVE
- Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Net Promoter Scores (NPS) targets are achieved, contributing to the growth of business.
- To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
- Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
- Utilise the scheduling system in the Service Centre maximising the productivity of Fitters in order to maintain the targeted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers' expectations are managed.
- To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.
- Adhere and comply with any other reasonable work requests from PG Glass Management.
- Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
- Ensure that you are always polite, friendly and helpful to customers and staff.
- Develop the habit of excellence to ensure the delivery of superior customer service.
- Always wear clean presentable current corporate wear
CRITICAL JOB REQUIREMENTS:
Qualification(s)
- Grade 12
- TVET Qualification (Advantageous)
Knowledge
- Computer Literacy
- Excellent Telephonic Skills
- Excellent Interpersonal Skills
- Excellent Customer Service
Skills
- Microsoft Office (especially Outlook and Excel)
- Identify and solve problems
- Interpersonal communication skills - handling and interacting with customers, staff, colleagues, franchisees and suppliers
- Analyse and institute improved methods in providing an efficient service to customers
- Telephonic skills
go to method of application »
PURPOSE OF THE ROLE
- To provide a professional, efficient and effective operational/technical and/or shared services functions within the respective business area.
- To perform tasks and duties as governed by the respective role occupied within the respective business area
- Where applicable, to be developed and gain experience through a learning program within the relevant business area.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational/technical/shared services functions to ensure excellent service delivery to the business
- Ensure the highest level of quality workmanship and timeous execution of assigned tasks
- Understand and perform the given tasks in an effective, efficient and safe manner
- Apply good working behaviours and team work
- Provide professional service to all relevant stakeholders
- Ensure politeness, friendliness and helpfulness in the workplace
- Develop the habit of excellence to ensure the delivery of superior customer service
Always wear clean and presentable corporate/safety wear
MAIN ACTIVITIES OF THIS ROLE:
- Perform all tasks and activities as per the role requirements
- Raise maintenance and hygiene issues to Management to address.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
Assist with operational / execution support activities and tasks as per business area, but not limited to:
- Adhering to and maintaining the set productivity and performance assessment standards
- Completing all administration to the required standard
- Performing operational duties per instruction and under supervision
- Activities that support exceptional task performance and customer experience
- Continuous learning and development
QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:
Qualifications:
- Matric
- TVET/FET qualification (in relevant discipline)
- Knowledge of general hygiene good practices
- A thirst for continuous learning and growth
- A strong focus on service excellence and customer relations
Skills:
- Communication skills
- Problem solving skills
- Reporting and presentation skills
- Analytic and creative thinking
- Discovering and applying rules
- The ability to be mobile within geographical area (where applicable)
- The ability to travel independently (where applicable)
- The ability to work shifts (where applicable)
go to method of application »
PURPOSE OF THE ROLE
- To provide professional, efficient and effective operational/technical and/or shared services functions within the respective business area.
- To perform tasks and duties as governed by the respective role occupied within the respective business area
- Where applicable, to be developed and gain experience through a learning program within the relevant business area.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational/technical/shared services functions to ensure excellent service delivery to the business
- Ensure the highest level of quality workmanship and timeous execution of assigned tasks
- Understand and perform the given tasks in an effective, efficient and safe manner
- Apply good working behaviours and team work
- Provide professional service to all relevant stakeholders
- Ensure politeness, friendliness and helpfulness in the workplace
- Develop the habit of excellence to ensure the delivery of superior customer service
- Always wear clean and presentable corporate/safety wear
MAIN ACTIVITIES OF THIS ROLE:
- Perform all tasks and activities as per the role requirements
- Raise maintenance and hygiene issues to Management to address.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
Assist with operational / execution support activities and tasks as per business area, but not limited to:
- Adhering to and maintaining the set productivity and performance assessment standards
- Completing all administration to the required standard
- Performing operational duties per instruction and under supervision
- Activities that support exceptional task performance and customer experience
- Continuous learning and development
CRITICAL REQUIREMENTS:
Qualifications:
TVET/FET qualification (in relevant discipline)
- Industrial Engineering
- Mechanical Engineering
- Operations Management
- Tool Maker
- Logistics Management
- Finance
- Human Resources
- Sales & Marketing
- Quality Assurance
- Knowledge of general hygiene good practices
- A thirst for continuous learning and growth
- A strong focus on service excellence and customer relations
Skills:
- Communication skills
- Problem solving skills
- Reporting and presentation skills
- Analytic and creative thinking
- Discovering and applying rules
- The ability to be mobile within geographical area (where applicable)
- The ability to travel independently (where applicable)
- The ability to work shifts (where applicable)
go to method of application »
PURPOSE OF THE ROLE
- To provide a professional, efficient and effective operational/technical and/or shared services functions within the respective business area.
- To perform tasks and duties as governed by the respective role occupied within the respective business area
- Where applicable, to be developed and gain experience through a learning program within the relevant business area.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational/technical/shared services functions to ensure excellent service delivery to the business
- Ensure the highest level of quality workmanship and timeous execution of assigned tasks
- Understand and perform the given tasks in an effective, efficient and safe manner
- Apply good working behaviours and team work
- Provide professional service to all relevant stakeholders
- Ensure politeness, friendliness and helpfulness in the workplace
- Develop the habit of excellence to ensure the delivery of superior customer service
- Always wear clean and presentable corporate/safety wear
- MAIN ACTIVITIES OF THIS ROLE:
- Perform all tasks and activities as per the role requirements
- Raise maintenance and hygiene issues to Management to address.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
Assist with operational / execution support activities and tasks as per business area, but not limited to:
- Adhering to and maintaining the set productivity and performance assessment standards
- Completing all administration to the required standard
- Performing operational duties per instruction and under supervision
- Activities that support exceptional task performance and customer experience
Continuous learning and development
QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:
Qualifications:
- TVET/FET qualification (in relevant discipline)
- Knowledge of general hygiene good practices
- A thirst for continuous learning and growth
- A strong focus on service excellence and customer relations
Skills:
- Communication skills
- Problem solving skills
- Reporting and presentation skills
- Analytic and creative thinking
- Discovering and applying rules
- The ability to be mobile within geographical area (where applicable)
- The ability to travel independently (where applicable)
- The ability to work shifts (where applicable)
go to method of application »
PURPOSE OF THE ROLE
- To provide a professional, efficient and effective operational/technical and/or shared services functions within the respective business area.
- To perform tasks and duties as governed by the respective role occupied within the respective business area
- Where applicable, to be developed and gain experience through a learning program within the relevant business area.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational/technical/shared services functions to ensure excellent service delivery to the business
- Ensure the highest level of quality workmanship and timeous execution of assigned tasks
- Understand and perform the given tasks in an effective, efficient and safe manner
- Apply good working behaviours and team work
- Provide professional service to all relevant stakeholders
- Ensure politeness, friendliness and helpfulness in the workplace
- Develop the habit of excellence to ensure the delivery of superior customer service
- Always wear clean and presentable corporate/safety wear
- MAIN ACTIVITIES OF THIS ROLE:
- Perform all tasks and activities as per the role requirements
- Raise maintenance and hygiene issues to Management to address.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
Assist with operational / execution support activities and tasks as per business area, but not limited to:
- Adhering to and maintaining the set productivity and performance assessment standards
- Completing all administration to the required standard
- Performing operational duties per instruction and under supervision
- Activities that support exceptional task performance and customer experience
Continuous learning and development
QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:
Qualifications:
- TVET/FET qualification (in relevant discipline)
- Knowledge of general hygiene good practices
- A thirst for continuous learning and growth
- A strong focus on service excellence and customer relations
Skills:
- Communication skills
- Problem solving skills
- Reporting and presentation skills
- Analytic and creative thinking
- Discovering and applying rules
- The ability to be mobile within geographical area (where applicable)
- The ability to travel independently (where applicable)
- The ability to work shifts (where applicable)
go to method of application »
PURPOSE OF THE ROLE
- To provide a professional, efficient and effective operational/technical and/or shared services functions within the respective business area.
- To perform tasks and duties as governed by the respective role occupied within the respective business area
- Where applicable, to be developed and gain experience through a learning program within the relevant business area.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational/technical/shared services functions to ensure excellent service delivery to the business
- Ensure the highest level of quality workmanship and timeous execution of assigned tasks
- Understand and perform the given tasks in an effective, efficient and safe manner
- Apply good working behaviours and team work
- Provide professional service to all relevant stakeholders
- Ensure politeness, friendliness and helpfulness in the workplace
- Develop the habit of excellence to ensure the delivery of superior customer service
- Always wear clean and presentable corporate/safety wear
- MAIN ACTIVITIES OF THIS ROLE:
- Perform all tasks and activities as per the role requirements
- Raise maintenance and hygiene issues to Management to address.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
Assist with operational / execution support activities and tasks as per business area, but not limited to:
- Adhering to and maintaining the set productivity and performance assessment standards
- Completing all administration to the required standard
- Performing operational duties per instruction and under supervision
- Activities that support exceptional task performance and customer experience
Continuous learning and development
QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:
Qualifications:
- TVET/FET qualification (in relevant discipline)
- Knowledge of general hygiene good practices
- A thirst for continuous learning and growth
- A strong focus on service excellence and customer relations
Skills:
- Communication skills
- Problem solving skills
- Reporting and presentation skills
- Analytic and creative thinking
- Discovering and applying rules
- The ability to be mobile within geographical area (where applicable)
- The ability to travel independently (where applicable)
- The ability to work shifts (where applicable)
Method of Application
Use the link(s) below to apply on company website.
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