Current Opportunities at TransUnion

What We'll Bring:

• TransUnion Africa is currently recruiting for a Commercial Finance Manager to report directly to the Director of Revenue Management. Which will lead the overall execution of the Commercial Finance objectives and strategies for Africa, comprising eight countries and including management of up to three associates
• This individual will operate in a complex and dynamic working environment with multiple internal & external stakeholder interactions, to improve decision making by providing timely, relevant and accurate financial analysis and insights
• Build core Finance collaboration and protocols with business functions, primarily Sales and Solutions teams

What You'll Bring:

How you’ll contribute: 

Strategic Customers and 3rd Party Arrangements

• Build and rollout enhanced data metrics for Strategic Customer activity and per unit Revenue Management
• Build and maintain Key Customer P&L’s (Monthly, Quarterly & Annually)
• Build and maintain  3rd Party “Pay Away” P&L’s (Monthly, Quarterly and Annually)
• Manage detailed reporting of P&L variances for Revenue obtained/achieved vs NBM scenario’s and final deal implementation contract values
• Assist Billing team with effective Customer Contract IFRS reviews and scenario planning with business stakeholders to maximize Revenue growth opportunities
• Provide input into customer strategies and monitoring tools for all pricing and 3rd party support  arrangements to maximize Revenue/EBITDA
• Manage Customer analysis to maximize Revenue growth and in turn drive long term value creation for our business and customers and drive a shared vision of RGM (Revenue Growth Management) across the business functions
• Manage key third party Royalty & Variable costs analysis and reviews with associated EBITDA impact analysis at the Category/Product and Customer level, with relevant  executive reporting and communication as needed
• Effectively manage the overall brand of TU with a customer centric approach, while effectively managing both internal and external stakeholders
• Develop training materials and drive business review cadence for all pricing increases/analysis and associated revenue
• Assist customers and business sales/solutions with query resolution. Identify root  causes and ensure full resolution of the core base issues
• TransUnion operates in a project based environment, there may be a need to perform other related ad-hoc duties as assigned

Contract Pricing

• Execute on strategies for all Contract pricing escalations on an annual basis as well as ad-hoc throughout the year
• Collaborate with Sales Leaders to analyze, identify and report on annual pricing increases
• Identify and provide recommendations on missed customer pricing opportunities
• Analyze and approve all annual pricing increases for input into relevant ERP systems
• Educate, interact and assist management and associates with interpretation of pricing policies and procedures.
• Manage detailed analysis of large high priority clients as it pertains to annual pricing increases
• Develop and maintain relevant reports to analyze customer accounts and implement interventions as necessary. This includes regular reporting and presentations to the management team of pricing revenue
• Maintain integrity of all data relating to the Customer pricing within all ERP Systems (e.g. Customer Master Data, Contracts etc.)
• Prepare monthly pricing/revenue analysis and review with relevant stakeholders and deliver appropriately according to the relevant monthly schedules

Revenue Management

• Build and rollout increased data metrics for Customer activity and per unit Revenue Management Manage current monthly processes (e.g. Month end closing, Zero Billing, Internal Subscriber usage etc.), and ensure the team is aligned and able to deliver appropriately according to the monthly schedules
• Manage effective Customer Contract reviews and scenario planning with business stakeholders to maximize Revenue growth opportunities Develop strategies and monitoring tools for all revenue work streams to ensure appropriate controls in place to minimize any Revenue leakage exposure driving increased Revenue
• Manage Customer analysis with the sales function to maximize Revenue growth and in turn drive long term value creation for our business and customers and drive a shared vision of RGM (Revenue Growth management) across the business functions
• Assist sales Account Executives with complex query resolution. Identify root  causes and ensure full resolution of the core base problems
• TransUnion operates in a project based environment, there may be a need to perform other related duties as assigned

Impact You'll Make:

What you will bring:

• This position requires a CA Qualification
• 5-8 years working experience in a complex Billing and Accounts Receivable environment
• Effective business analysis and Customer P&L scenario planning
• Ability to apply analytical capability to solve complex problems
• Executive level presence and ability to engage with senior level stakeholders
• Presentation and effective communication skills
• Resilient and able to build a resilient and engaged team
• Proven track record of sound coaching managerial abilities

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What You'll Bring:

What You Will Do

• The Director, Strategy & Planning, will identify, evaluate, and develop new go-to-market strategies focusing on opportunities to grow TransUnion's Africa business organically and through acquisition.
• To be successful in the role, you will be a true strategic thinker with a keen interest in driving financial inclusion in Africa across a wide variety of sectors. The incumbent will lead the business planning process, ongoing planning activities, and development of Africa's strategy.
• The S&P Director will collaborate with the local and global leadership teams to facilitate strategy and planning sessions and enable global IP transfer. The role will form part of the Africa executive leadership team, which involves collaborating and supporting the Africa leadership team to plan and develop long-term goals and short-term objectives. The individual will also act in a chief of staff capacity - running the CEO's office, which includes preparing board documents

CEO reports and preparing leaders for key stakeholder events.

• Leads execution of business plans and critical initiatives.
• Manage a team of highly skilled strategy professionals
• Conducts primary and secondary research and analysis to inform market entry/market expansion opportunities. Translates these insights into material for senior TransUnion stakeholders.
• Tracks competition and identifies threats and opportunities.
• Provides a critical thinking forum for local leadership.
• Builds trusted relationships with product and industry experts and other key decisionmakers to gather insights and develop actionable go-to-market plans.
• Collaborates with the broader International markets to create and maintain business plans that have clear and measurable targets.

Develops and delivers senior-level presentations for the short-term and long-range plans.

• Designs, facilitates and manages the strategic planning process in line with the business objectives. Drives the pre-and post-meeting work involved for all planning sessions.
• Supports business case development for new opportunities and partners with regional Product heads, Centre of Excellence heads, and global knowledge experts to facilitate and enable import/export of global IP.
• Researches, analyses, and builds content to identify and support acquisition opportunities and facilitates the development and execution of integration plans for any such acquisitions.
• Continually assesses cross-industry best practices, new business models and techniques to enhance current International planning practices.
• Integrates creativity into strategy formulation and execution.
• Executes ad hoc strategic analysis for the leadership team. Gathers competitive intelligence on an ongoing basis, monitors strategy, and predicts competitive responses for key competitors.
• Performs other related duties as assigned

Impact You'll Make:

What You Will Bring

• An MBA degree with global strategy experience or experience with strategy consulting would be preferred.
• At least 5-8 years of related experience, driving strategic initiatives, including M&A.
• High degree of intellectual curiosity with a successful track record of driving ideas to implementation.
• Experience collaborating cross-functionally within an organization
• Financial and/or credit industry subject matter expertise/ proficiency
• Knowledge about the credit reporting industry or International business planning experience
• Must have business planning experience along with strong facilitation skills.
• A high degree of computer literacy and expertise is required.
• Ability to work independently or as part of a dynamic team in a rapidly changing environment.
• Good project management capabilities and high attention to detail; comfortable working under deadlines and producing key deliverables.
• Sound business judgment and excellent problem solving and influencing skills.
• Proficient financial, analytical, organizational and interpersonal skills.
• Proven ability to quickly grasp industry and business-wide concepts in order to assess implications to drive actions and to capitalize on opportunities.
• Excellent communication and presentation skills with experience in providing crisp, insightful information to executive teams.

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What You'll Bring:

What You'll Bring:

• 5+ years of experience in CASB solutions (Netskope)
• 5+ year of experience of Data Loss Prevention (DLP) policy creation and implementation
• Knowledge and experience with regulatory structures (i.e. GDPR, PCI DSS, PII, etc.)
• Excellent problem-solving and troubleshooting skills with a strong attention to detail
• Ability to work independently with minimal supervision, with an ability to make independent decisions when appropriate
• Experience working with CASB and DLP technologies, including an understanding of how data in motion, data at rest, and data in use is monitored

We'd love to see:

• Experience gathering and facilitating the development of business and system requirements within a broader project team.
• Experience working in Agile environments and projects
• CISSP, CISM or CISA preferred

Impact You'll Make:

Impact You'll Make:

• The Cloud Access Security Broker (CASB) Engineer is responsible for implementation, integration, daily operations/management for a new CASB service in support of Enterprise Business Units
• Collaboratively work with the selected vendor and internal staff to implement and integrate a CASB solution based on formalized Transunion requirements
• Conduct daily operation and management of a new CASB solution, including event monitoring, reporting, remediation and resolution
• Develop and maintain CASB documentation and SOPs
• Integrate current and emerging security policies, instructions, and regulations into the security architecture
• Create and maintain security-related documentation.
• Investigate, tailor, recommend, and implement architectural and procedural Cybersecurity best practices
• Document results in technical briefings and reports and present results to Cyber Security Leadership
• Provide technical assistance, solution design, and hands on development support for security controls for an enterprise CASB program

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What You'll Bring:

What you will do:

• Responsible for managing the day to day operations of the Consumer supporting voice/data teams, by leading and managing the teams to provide best in class customer service experience,  in ensuring that your team is being measured and coached in accordance with their job requirements, metrics and HR policies.
• Anticipate customer needs and proactively champion and resolve customer issues in collaboration with relevant teams and resources.
• Develop and maintain a high level of knowledge about our industry, products and services to effectively support a team of customer service representatives.
• Create an inspiring team environment with high engagement and an open communication culture through regular one on ones, team meetings, team huddles/briefs and any other effective communications methods.
• Track, monitor and evaluate both team and individual performance on all metrics by producing daily, weekly and monthly status reporting on team and individual productivity and other KPI’s and ensure that correct procedures are being followed
• Hold agents accountable for their performance within the call center by recognizing high performance and reward accomplishments.
• Encourage creativity and risk taking
• Through your proven experience drive constant improvement of customer service through call listening, quality checking, coaching and feedback and maintain required coaching logs and one on one minutes
• Work with team to establish clear goals and targets, thus creating a sense of ownership,  complete annual reviews and assist employees in resolving any issues (If any)
• Mentor and develop team members to surpass their potential by creating and completing development plans for each individual, therefore creating clear growth paths
• Act as Tier 2 escalation support for your team by handling escalated and supervisor level communications from customers/consumers in a timeous manner by responding to and resolving issues and/or unique or complex requests
• Identify any system and workflow improvements to enhance teams efficiency by reviewing and creating process documents where required.
• Must work US business hours in support of US customers/consumers and must be open to rotational weekend shifts also during US business hours
• Participate and lead in QA and other operational meetings to ensure that teams meet and exceed all call metrics.

What you will bring:

• High School/College Diploma or equivalent required in business or related field (Equivalent combination of work and educational experience may be substituted at the discretion of management)
• Bachelor’s degree preferred in business or related field (Equivalent combination of work and educational experience may be substituted at the discretion of management)
• At least 5 years of customer service experience in an inbound voice call centre
• At least 3 – 4 years’ experience in leading a customer service team with multiple members as well as multiple processes (Previous experience in managing remote teams will be advantageous)
• Above average oral and written communication skills and must have a sense of comfort with their presentation skills
• Must have a proactive and solution-oriented mindset
• Intermediate knowledge of Microsoft Office programs such as outlook, Word, Excel, Powerpoint, etc
• Must have the ability to promote team work and have strong coaching skills in order to coach teams effectively
• Must have a strong attention to detail, ability to plan and problem solve and make relevant decisions
• Must have good organizational skills
• The ability to learn fast, work under pressure in a fast paced environment and adapt quickly with the goal of becoming and SME on all processes
• Comfort level with general technical skills
• Experience in people development
• The ability to collaborate well with others in order to achieve required objectives
• Ability to maintain required focus and flexibility within the organization as the individual will be required to perform multiple tasks whilst determining when to escalate and issue
• Fluency in English

Impact You'll Make:

• It is a requirement of the Global Capability Centre Africa that you reside in a home that is fiber ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.
• A Minimum of a 100 Meg Fiber line is required, should you be successful, you will need to upgrade your line in order to work effectively.

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What We'll Bring:

• The main purpose of the Project Manager is to plan, organize and lead projects and deliver them to time and to budget within the delivery framework as prescribed by the PMO; engage the relevant resources, ensure accurate reporting, and manage risks, issues and dependencies.

What You'll Bring:

• Work closely with clients, third parties, business and operational teams to understand their requirements, developing effective working relationships and ongoing management processes for the projects and service delivery.
• Create and execute realistic and achievable project plans.
• Manage day-to-day operational aspects of the project.
• Manage, monitor and motivate the cross functional teams assigned to the project.
• Project manages within the TU delivery framework as governed by the PMO.
• Adaptable enough to take on several roles to "get things delivered".
• Prepare project communications to keep stakeholders up to date with progress.
• Creation and management of project plans, resource schedules and financial reports; with focus on creating realistic schedules and plans for self and others to follow.
• Evaluate risks and develop strategies to overcome project obstacles.
• Identify and implement appropriate quality standards to ensure project quality.
• Assume responsibility for schedule adjustments, costs, and project modifications.
• Ensure the project knowledgebase is captured, current and stored appropriately.
• Resolve and/or escalate issues in a timely fashion.
• Manage Requests for change ensuring the project deliverables and timelines are not adversely affected.
• Liaise with the assigned project teams to coordinate change, building, testing and implementation.
• Track project progress against plans and produce progress metrics and reports;
• Demonstrates an understanding of the role of our regulators and their powers e.g. FCA and ICO
• Ability to use standard Microsoft products to a high standard, including Excel, Word, Project, Visio, SharePoint;
• Ability to define and articulate a comprehensive and actionable project of work, resolving potentially complex resource and infrastructure inter-dependencies across multiple teams and systems;
• Innovative in their problem-solving approach, generating several different fit-for-purpose options and/or approaches, also being cognizant of the risks and implications
• Makes decisions independently, within area of responsibility without unnecessarily referring to others
• Welcomes change, is empowered and works with colleagues to identify ways of achieving improved results through flexibility to working style and approach;
• High standard of written and oral communication skills, communicating appropriately and credibly at all levels across the company, including senior management;
• Prepares robust and influential business cases(s), understanding the needs of all stakeholders
• Ability to define, and deliver upon, a clear definition of project success;
• Passion for quality, excellence, methodical, thorough and diligent;
• Sound analytical skills, capable of clearly identifying and solving problems proactively;
• Strong organizational and time management skills;
• High emotional, as well as intellectual, intelligence;
• Completer finisher and risk identifier and manager
• Adapts and flexes leadership style and approach to suit the individual and situation
• Models behaviors consistent with the organization’s values, which others respect and learn from
• Learns from both successes and failures
• Uses resources creatively; and applies lateral thinking to identify new solutions
• Has developed positive working relationships with a network of useful contacts across the business and externally
• Accepts responsibility and acts on difficult management and people issues, in a timely manner
• Negotiates firmly and persuasively
• Creates a climate of open communication, which encourages input and contributions from others
• Volunteers for additional responsibilities when the team and/or department needs support
• Shows a positive attitude and thrives even when the team is under pressure
• Competent user of Microsoft Project
• Good Experience of managing suppliers and 3rd parties; and
• Good understanding of Project Management Methodologies such as PRINCE2, PMI, APM, P3O, Agile etc.
• Knowledge of the markets in which TU operates

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What You'll Bring:

• Manage and own the relevant functional requirements processes including the delivery and review processes relating to ensuring complete functional designs of quality.
• Manage and own a blended on and off-shore team of Business Analysts
• Lead the back office Design Team ensuring the team are working on appropriate tasks, maintaining a focus on the highest value or highest risk tasks.  Provide direction and review delivery artefacts from more junior business analysts.
• Work and Collaborate closely with the front office design team to deliver comprehensive quality solutions, designs, functional requirements for solutions end to end.
• Work Closely with Design solution architects to integrate business, functional and non-functional requirements into the technical landscape optimally. This will be in alignment to technical transformation and end of life roadmaps or optimal technical integration and process management across the Transunion Landscape.
• Participate in global design and business analysis forums and initiatives driving the creation and consumption of centralized IP, assets and solutions that can be re-used across multiple geographies.
• Build up a global network of other designers and business analysts across TransUnion through which you can leverage global knowledge, skills and understanding; leverage common tooling and templates.
• Analyze complex business, functional and technical requirements and make determinations on scope, effort and functional design required to deliver those requirements. 
• Lead in the formulation and design of functional solutions to meet business requirements.
• Own and drive the methodology and tooling as it pertains to business analysis and design.  Bring leading thinking in design including introduction of appropriate tools and approaches where required, and identify opportunities for leveraging existing assets and IP within the group to solve for business problems.
• Ensure appropriate design processes are in place to manage quality, alignment and strategic intent across the broader GTO team.
• Partner with the Business and Customers.  Be considered the Subject Matter Expert on the subject area.  Actively participate and interact with stakeholders to understand business needs, identify the business challenges, pain points and relevant solutions. 
• Understand business drivers / priorities and balance business timelines, costs, best practices and technology concerns.
• Prepare for and participate in the development of business cases and proposals, including identification of alternatives and cost/benefit analysis.
• Lead in the analysis and design of new business processes including requirements definition, information gathering, and consistent documentation methodologies (and associated tooling).
• Involve and manage requirements and interactions from key stakeholders including Compliance, Legal, InfoSec, Data Performance, Infrastructure and technical design counterparts and global communities.
• Review designs and ensure they are consistent with standards, guidelines and strategic intent as set out by various TransUnion stakeholders and policies.
• Facilitate business requirements gathering sessions with key stakeholders and subject matter experts, developing high-level and detailed business requirements as needed to support enhancements to business processes, systems and/or applications.  Develop clear and concise functional requirements for the technical developers that are free from ambiguity to minimize rework and errors.  Recognize the business’s needs and the implications of change.  May formulate alternative solutions to satisfy business requirements.
• Develop holistic Functional Specifications for system enhancements that meet the business requirements and adequately support the efficient delivery and testing of the software required.  Consideration must be given to appropriate approaches, methodologies and tooling to ensure most efficient delivery of the specifications (e.g. documenting test cases for Test Driven Development approach supplemented with wireframes or screen designs vs. documenting specifications as traditionally done in MS Word).
• Consult and work closely with technical team members to ensure all requirements have been accurately addressed and all scenarios (including error and negative scenarios) appropriately considered.
• Provide guidance in the development of test plans, testing of changes and reviewing the results.  
• Participate in quality management reviews as outlined in the project work plan, and in reviews of the designs, prototypes and other project work products to ensure they fulfill the requirements.
• Perform necessary data analysis and gathering of insights to inform designs, understand discrepancies, trends or requirements.
• Continue to build on technical and business knowledge to better understand the link between business and technology.  Analyze methodologies for process improvements, better utilization of resources, product enhancements, improved communications and faster issue resolution.
• Operate as a team lead of a team following SAFe methodology.  Working knowledge of the methodology, ceremonies and artefacts would be strongly beneficial.
•  Work and Collaborate closely with the front office design team to deliver comprehensive quality solutions, designs, functional requirements for solutions end to end 
•  Work Closely with Design solution architects to integrate business, functional and non-functional requirements into the technical landscape optimally. This will be in alignment to technical transformation and end of life roadmaps or optimal technical integration and process management across the Transunion Landscape.

Impact You'll Make:

• A degree with at least 10 years business analysis and design experience.
• Demonstrated expertise with business systems, broad-based knowledge of business.
• Business understanding and experience across the financial services industry.
• Candidates must be able to lead workshops and meetings to drive decisions and outcomes without supervisory support.
• Knowledge of industry trends within the FinTech industry.
• Agile experience in either Scrum or Kanban. 
• The ability to build a logical case for design decisions and defend recommendations at the highest management levels.
• Analytical skills and the ability to identify problems, gaps and contradictions. 
• Ability to adjust the conversation (Business or Technology) depending on the audience, with the use of the relevant tools to get a clear message across.
• Data understanding and the ability to identify relationships between data elements.
• Data analysis, data manipulation and the ability to mine data to support design decisions or point of view.
• Demonstrated experience in the use of Design Thinking techniques. 
• Candidates must have a fine balance between holistic view and attention to detail to ensure there are no gaps or contradictions in analysis.
• Excellent project management skills to manage the team and coordinate dependencies.
• Pro-active and structured in executing and managing the team’s tasks to ensure commitment to timelines.
• Cloud certifications are advantageous.
• An in depth knowledge of Visio, Microsoft Office, Tableau and\or SQL.  Knowledge of other modeling, process management and requirements management tools highly beneficial.
• Knowledge of relevant conceptual modeling and design thinking tools advantageous
• Strongly advantageous to have API and Web Service experience
• Strong verbal and written communication skills are non-negotiable.  
• Candidates should be self-starters and strongly motivated to improve our business, products and customer experiences.

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What We'll Bring:

• This role requires that you perform an array of regression, segmentation, clustering, and other advanced statistical analysis techniques to understand client business environments to advise clients to consider changing processes or updating implemented solutions to maximize business strategies. You will construct, analyze and interpret various monitoring reports and present outputs to clients in order to give them a clear understanding of their credit book over a period of time.
• Explores new statistical analysis and related research techniques and software and presents findings to peers within TransUnion. Manages the integration of data analysis, with statistical models to make sound strategic recommendations

What You'll Bring:

• Preferably 2 years’ experience within a BI/Reporting environment, preferably within the credit risk industry.
• A degree in Statistics, Mathematics, Actuarial science, Business Mathematics or Informatics degree.
• Sound understanding of statistical software. R, SQL, Tableau, Advanced Excel Business Object and Dashboard creation experience would be preferred. 

Impact You'll Make:

• Conduct data analysis to understand internal and client data, process flows, policies and procedures.
• Provides ongoing customer and sales support; uncovering opportunities and resolving problems.
• Constructs, analyses and interprets various BI monitoring reports.
• Analyses and interprets trends encountered and makes logical conclusions from monitoring output.
• Utilizes communication and reporting methods to ensure the output and recommendations are presented to clients in an understandable manner.
• Read and import raw data from various formats into R environment. Use R to analyse data in detail as well as the utilization of macros.
• Generate tables and graphs using SAS, R and Excel.
• Managing the analysis of data files in various layouts and performing data auditing and validation.
• General and detailed data interrogation, transformation and manipulation.
• Identification of data trends or patterns, data mining and warehousing.
• Ability to present outputs and recommendations to clients in an understandable manner.

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Overview / Position Summary:

• In Solutions, this role is responsible for supporting and implementing all aspects of the Data Privacy Operations framework and strategy for Africa. Leading the assessment of regional business policies, procedures, and operations to ensure your company or organization meets regional privacy requirements and government regulations for the protection of critical information and escalating risks and issues as appropriate.

What You'll Bring:

What You’ll Bring:

• 3+ years’ experience with privacy regulations, including regional privacy regulations
• Experience in privacy management or privacy operations or a related function such as data governance or regulatory compliance
• Knowledge of the product development lifecycle
• Experience working in a matrixed organization
• Bachelor’s degree or the equivalent

We’d Love to See:

• Experience in the financial services or technology industries
• Privacy credentials (e.g., CIPP)

Impact You'll Make:

Core Duties / Responsibilities:

How You’ll Contribute:

• Conduct and prepare privacy risk assessments for new and existing product and services relating to data use, to ensure compliance with privacy regulations and data licenses, and consistency with consumer expectations
• Support the International Privacy Operations Manager by assessing the regional privacy impact of global solutions, internal operations and global technology and human resources initiatives
• Provide regional data privacy advice on the development of new services or enhancements to existing services to ensure privacy by design principles
• Identify and escalate relevant privacy risk items to the International Privacy Operations Manager
• Create and maintain an accurate regional register of data assets and data processing activities
• At direction of Chief Privacy Office and Regional Counsel, implement changes necessary to comply with new regulations, and to respond to regulatory audits
• At the direction of the Chief Privacy Office, draft, review, and implement regional privacy related policies, procedures and controls as required by the global privacy policy
• Support development and deliver region-specific privacy training, associate engagement, and awareness activities
• Support escalated customer privacy inquiries, and data subject requests as required
• Support data incident response as required
• Assisting with global data privacy projects where required.

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Dynamics of the Role

• Focusing on the growth and retention of TransUnion’s core revenue through upselling and cross selling in medium to large client accounts, you will be passionate about client service and drive the ongoing management of client relationships. You will work closely with your immediate sales team to assist in unlocking the value of TU’s solutions to achieve revenue goals. You will serve as primary point of contact to existing clients responsible for extensions and renewals, managing the partner and reseller networks and supporting the day to day operations of client accounts.

The Team’s Focus:

• Beyond the traditional business of furnishing credit reports for consumer lending, TransUnion provides clients with leading data, analytics and risk management solutions that help make efficient, informed and accurate decisions. We offer a broad array of solutions customized to each aspect of our clients’ business: credit risk management, background investigations, marketing segmentation, fraud and ID management. We pride ourselves on our ability to bring innovative ideas and solutions to market, leveraging our extensive experience in credit data and analytics. Our team represents a dynamic blend of industry experience, risk management solutions and analytics expertise.

What You'll Bring:

How You’ll Contribute:

• Grow existing book of business, predominantly within the Financial Services sector.
• Establish relationships with key account stakeholders, including understanding their critical business issues and the client’s strategic objectives.
• Identify, sell, close and manage potential sales opportunities in active accounts.
• Become a subject matter expert in TU Africa solutions & products.
• Ensure account plans and opportunities are captured and maintained on the TU CRM system
• Interacts across all levels in the client organization.
• Understands TU's workflow and value chain in order to build successful internal relationships to aid client delivery.
• Maintain knowledge of current industry trends and business needs to proactively work with clients to identify and understand CBI's. Understand competitive landscape and offerings to differentiate the value of TU's solutions.
• Research the clients business, financials to identify and capitalise opportunities. Engages in dialogue with clients to help the clients with valuable business insights and articulate customer value drivers in light of our value proposition.
• Conduct Monthly Service Level meeting, and well as Quarterly account reviews with customers to review usage, contract terms and overage, new products and changes to business priorities or industry trends
• Proactively monitor book of accounts through the integration of reports for trends in usage and contact accordingly
• Facilitate general account inquires and service requests with supporting functions
• Act as first point of escalation of customer technical and admin issues
• Assist in facilitating solution session for customers
• Working as part of the team supporting the Account Executive
• Work with the respective teams to devise strategic sales plans, forecasts and manage sales to execute effectively to achieve revenue goals.
• Executes sales tactical plan that ensures internal action and delivery by following up on all action points and supporting the testing and implementation process.
• Maintain all customer records in Salesforce CRM database.
• Provide regular forecasts to management.

Impact You'll Make:

What You’ll Bring:

• Degree or Diploma with three or more years of business development and account management experience.
• Demonstrated sales experience in account management and client retention.
• Proven history of meeting/exceeding yearly quotas.
• Focused, ambitious self-starter who exhibits attention to detail with excellent organizational skills
• A team player capable of working within a collaborative environment and making contributions when appropriate
• Experience in structuring large business deals with knowledge of different commercial constructs and how these can be used
• Strong Execution skills
• Problem Solver
• Transactional and Consultative
• Relationships across client organisation