Current Vacancies at Fidelity Services Group

Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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MAIN PURPOSE OF JOB:

• To co-ordinate all admin work for the Fleet department within the region.

Minimum Requirements

• Matric or equivalent.
• Minimum 2 years admin experience.
• Computer literacy essential (MS Office – Advanced Excel).
• Fleet admin software (advantageous).
• Knowledge of Telematics systems.
• Knowledge of technical coordination.

Key Performance Areas

• To complete all traffic fine administration within the region.
• To ensure that all appointments pertaining to vehicle tracking unit installations and servicing of vehicles. are kept and that all necessary resources are available.
• To load all accident/incident information on relevant spreadsheets.
• To ensure that all filing is kept up to date.
• To delegate correspondence or telephone calls when appropriate.
• To complete all delegated reports (accidents, fuel usage, etc).
• To prepare, capture and write out all purchase orders for Fleet Managers.
• In conjunction with the Fleet Specialist, schedule jobs with service providers pertaining to vehicle servicing, panel beating appointments.
• In conjunction with the relevant departments follow up on outstanding traffic fines.
• Liaise with suppliers regarding invoices, and purchase orders.
• Keep record of accruals and submit reports to Fleet Manager for submission.
• Ensure that vehicle maintenance history is kept up to date.

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

• Attention to detail.
• Customer focus.
• Interpersonal savvy.
• Timely decision making.

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Purpose of the position: 

• The overall purpose is to ensure that accurate, timely invoices are raised in SAP including maintenance of the customer Masterfile. The individual will require strong managerial skills to both oversee a sizeable team and liaise with senior leadership.

Minimum Requirements:

• Relevant tertiary qualifications – B. Com or similar
• Minimum 5 years’ managerial experience essential managing large transactional teams
• SAP Billing experience essential
• Computer Literate – excel essential

Skills & Attributes:

• Experience leading finance process and change management ideal
• Experience managing high performing teams
• Previous experience in a matrix organization would be a distinct advantage and is highly preferable
• Proven track record for improving process efficiencies
• Strong leadership skills with an ability to motivate direct reports
• High attention to detail is essential for success
• Excellent communication skills both written and verbal, and internal personal skills
• Excellent analytical and problem-solving skills
• Ability to manage multiple projects concurrently
• Ability to meet strict deadlines
• Numerical accuracy
• Attention to details
• Solid attention to detail to ensure accuracy of information
• Able to work under pressure, target driven, self-motivated & innovative
• Ability to multi-task
• Integrity and trust
• Action orientated
• Time management
• Drive for results
• Strong Interpersonal skills
• High energy levels
• Accurate updating of reports
• Excellent verbal and written communication skills
• Outstanding communication and negotiation abilities as well as Proficient in English
• Strong people management skills
• Knowledge of performance evaluation procedure
• Ability to liaise professionally with personnel at all levels
• Objection handling telephonically

Job Function:

• Process invoices daily/weekly/monthly
• Proactive identification of simplification/automation opportunities
• Process credit memos
• To participate in various ad-hoc projects where necessary
• Preparation of Billing reports
• Ensuring strict adherence to Company policy - zero audit queries or issues
• Report potential risks to senior management
• Ensure that all jobs to be invoiced in turnaround time
• Accurate & Timeous Invoicing-process invoices daily/weekly/monthly
• Processed credit notes within the turnaround time
• All intercompany invoices to be processed within the cut off dates of the Fidelity Services Group Calendar
• ABSA Service - all jobs must be invoiced within the month we invoice
• Meet deadlines with regards to Advance Bill Run & Intercompany Billing & Normal Billing
• All contacts to be captured with the correct beginning & end dates
• Open all new client accounts (Sold & Ship) with correct information received     
• Extract daily, weekly and monthly reports from database
• Monthly KPI's for team
• Communicate capturing cut-off deadlines to business
• Ensure capturing deadlines are met
• Deal with Billing queries from the business       

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Reporting to the Coastal Credit Manager

A permanent vacancy exists for a Credit Controller stationed at our Westville branch. The position will report to the Coastal Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously.

Minimum Requirements:

• Minimum Matric Certificate and preferably a recognized credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation  ( Debtors) is essential
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, PowerPoint and especially Excel is essential.
• Must be fluent in English and Afrikaans.
• Must have own transport.

Key Performance Areas: (not totally inclusive):

• Performing the full credit control functions.
• Maintaining and managing collections in relation to the company’s Group Credit policy.
• Maintaining a healthy cash flow at all times.
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets.

Other personality attributes:

• Numerical accuracy.
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.
• Ability to meet strict deadlines.
• Organizational skills.
• Administration skills.

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

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Overall purpose of the job: 

• To complete hardware installations to the highest quality and within the

required timelines.

Duties & Responsibilities:

•  Complete hardware installations to the highest quality and within the required timelines
•  Repair, Maintain and Installation of Tracking Systems
•  Offer product support onsite and remotely
•  Dealing with technical and client queries
•  Assist with technical evaluations and repairs
•  Management of stock and tool of trade vehicle
•  Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

•  Matric
•  Driver’s license (code B),
•  Trade test in motor electrical electronics or similar preferred,
•  Auto-electricians qualification advantageous,
•  At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

•  Action orientated
•  Good fault finding skills
•  Attention to detail
•  Problem Solving

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MAIN PURPOSE OF JOB:

• To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).

QUALIFICATION & EXPERIENCE:

• Matric
• PSIRA Grade C
• 5 year’s sales experience
• Knowledge of a broader spectrum of alarm system.

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Listener experience Advantageous
• Valid driver’s licence Compulsory
• Own Reliable car - Compulsory
• Ability to handle conflict and work under pressure.
• High energy levels

ADMINISTRATION

• All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing. 
• Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00.  The only exception will be for the consultant to “walk” the paperwork personally
• Accurate submission of reports \ research information to department heads or hub leaders when required
• Timeous submission of cell phone statements and commission sheets.

HANDLING OF LEADS

• Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators.  Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
• Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
• Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
• Alarm only (no radio link-up - only alarm equipment).
• Full alarm (complete new alarm with radio link-up).
• Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc.  List to include consultant’s name and number of appointments.

SELLING

• Handling all the ADT clients that relocate / move
• Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
• Test the system from the property while he/she is at the appointment
• In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
• Possess the skills to do a link-up and an installation quotation.
• To quote, design alarm systems and advise client of security needs
• Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
• Technical liaison regarding installation booking – follow up

AFTER SALES SERVICE

• Should the client request a service call from you please ensure that this is handed over to technical department
• Liaison with technical to ensure that installation has been completed in full
• Courtesy calls to clients for installation follow up and referral business.

GENERAL

• Assisting as and when required with street promotions
• Attending meetings, training, conferences and workshops when required.