Current Vacancies at Metrofile

Job Advert Summary    

• Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business with the agreed SLAs

Minimum Requirements    

• B qualifification in  Information Technology or related qualification
• 5+ years experience in Application Support
• Proven experience in Application Support, SQL, XML, Azure, IIS, SLA’s
• Knowledge and experience of Microsoft SQL Server
• Knowledge and experience of Crystal Reports
• Knowledge of Sage X3  , Sage 300 People
• Experience in software testing
• Must have clear criminal record
• Valid Drivers License
• Must have own vehicle

Attributes:

• Excellent verbal and written communication skills
• Strong knowledge of Excel
• Working knowledge of different operating systems and Internet technologies
• Experience of working on projects within the Software Development Life Cycle
• Incident management system knowledge
• Change management experience
• Exposure to vendor engagement
• Excellent communication skills
• Experience in cloud solutions

Duties and Responsibilities    

• Possessing knowledge of operating systems, devices, applications, and software
• Ensuring effective front-end and back-end functionality of applications.
• Keep all call tickets updated as work progresses each day
• Resolve calls logged by users for queries, errors and other problems experienced on the system.
• Report trending issues to Application lead.
• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.

Closing Date    
2023/08/27

go to method of application »

Job Advert Summary    

• The Regional Credit Control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.
• The day-to-day duties of the Credit Controller are varied and include managing the debts of creditors, ensuring timely payments are made
• Processing incoming funds, reconciling invoices, resolving account queries and managing debt recovery.

Minimum Requirements    

• Degree or Diploma within the accounting field
• Minimum 3 years’ experience in a financial environment
• Capacity to deliver under pressure
• Good people skills
• Ability to prioritize and meet deadlines and targets
• Excellent communication skills, both verbal and written

ATTRIBUTES:

• Attention to detail and ability to work accurately and deliver quality outputs.
• Good problem-solving
• Ability to work under pressure and meet tight deadlines.
• Strong interpersonal, communication, influencing and relationship-building skills.
• Willingness to work overtime when needed

Duties and Responsibilities    

• Policies and Procedures
• Ensure adherence to collection policies and procedures.

Collections and Targets

• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.

Overdue Accounts

• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
•  Hand Overs and Bad Debts
• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.

Credit Notes, Invoices and Adjustments

• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.
• Month-end Activities
• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.

Cash / Suspense Accounts

• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.

Financial & Reporting

• Prepare commentary on top twenty clients each month for the region

Auditors

• Assist auditors as and when required.

Meetings

• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.

Customer Care & Queries

• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.
• Inter-departmental Relations
• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.

Projects

• To get involved in any additional projects as and when required.