Application Support - Johannesburg at Metrofile

Job Advert Summary    

• Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business with the agreed SLAs

Minimum Requirements    

• B qualifification in  Information Technology or related qualification
• 5+ years experience in Application Support
• Proven experience in Application Support, SQL, XML, Azure, IIS, SLA’s
• Knowledge and experience of Microsoft SQL Server
• Knowledge and experience of Crystal Reports
• Knowledge of Sage X3  , Sage 300 People
• Experience in software testing
• Must have clear criminal record
• Valid Drivers License
• Must have own vehicle

Attributes:

• Excellent verbal and written communication skills
• Strong knowledge of Excel
• Working knowledge of different operating systems and Internet technologies
• Experience of working on projects within the Software Development Life Cycle
• Incident management system knowledge
• Change management experience
• Exposure to vendor engagement
• Excellent communication skills
• Experience in cloud solutions

Duties and Responsibilities    

• Possessing knowledge of operating systems, devices, applications, and software
• Ensuring effective front-end and back-end functionality of applications.
• Keep all call tickets updated as work progresses each day
• Resolve calls logged by users for queries, errors and other problems experienced on the system.
• Report trending issues to Application lead.
• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.

Closing Date    
2023/08/27