Current Vacancies at MIBCO

Description

PURPOSE OF THE JOB:

To become a strategic partner to our interested stakeholders through consistent provision of high-quality assurance and advisory services. Commit to MIBCO’s conscious commitment to be a servant leader who enriches lives.

KEY DELIVERABLES

• Provide value-added consulting activities that offer proactive as opposed to detective assurance.
• Streamline internal audit processes to enable continuous monitoring of core processes to enable timely mitigation of risk events.
• Direct the identification, evaluation, and monitoring of the risk areas and assist with the development of the Internal Audit Methodology and the Annual Risk Based Audit Plan, and the three-year rolling Plan.
• Establish risk-based audit programs.
• Perform audits independently within the time budget and timelines determined as per the audit Plan. Be able to work independently with minimal support.
• Evaluate the suitability of internal control design and make recommendations on findings.
• Compile internal audit Reports to management committees and audit and risk committees. 
• Ensuring that policies, procedures, and guidelines, that impact auditing, are clearly understood while determining the level of internal compliance (in terms of Quality Assurance standards (IIA) and Internal Audit methodology).
• Partner more closely with key internal and external stakeholders to ensure optimally combined assurance to the Management and make certain that key risks are appropriately addressed.
• Source relevant information required for analysis and testing.

Requirements

COMPETENCIES AND SKILLS

• Able to execute audits independently with minimal support from Internal Audit Manager.
• Able to plan and strategize.
• Knowledge of Data Analysis.
• Knowledge of research/benchmarking.
• Must be able to compile accurate reports.
• Solid knowledge of professional standards (IIA)
• Excellent communication skills in both written and verbal
• Ability to multi-task
• Ability to interpret complex processes, policies, and documents.

QUALIFICATIONS

• A relevant BCom degree or equivalent majoring in Internal Auditing
• Eight (8) years of internal auditing experience which includes the following:
• Three (3) years in the Supervisory role.
• Experience in auditing within pension funds/ financial services environment will be an advantage.
• Studying towards a Certification as a Certified Internal Audit and/or Certified Fraud Examiner will be an advantage.

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Description

Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact to the Shared Services.
• Conducts preliminary investigations.
• Receive and capture provident fund claims.
• Liaises with relevant parties to resolve complaints.
• Provides superior customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
• Assesses, processes and vets members claims. 
• Assists with administration and reception duties from time to time.

Requirements

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles, make informed decisions and resolve customer problems
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks/instructions with excellent attention to detail
• Good team player

Qualifications

• Matric (Grade 12)
• Labour relations qualification / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Knowledge and experience of handling difficult complaints
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Intermediate computer skills