MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Key Performance Areas
- The Manager: Billing Operations & GL will be accountable to achieve the following objectives:
- Assume a leadership role at MTN GlobalConnect Group (“Group”) responsible for the mobility, fixed and fibreco operational billing function, including the execution of the automation and transformation initiatives to drive efficiency and agility.
- Liaise with the MTN GlobalConnect business finance teams on new partnerships, ensuring the customer and supplier master data are created in the Oracle ERP by the accounts receivable/payable teams.
- Maintain the customer and supplier master data in the relevant billing systems (eg. CSG, ICONIX, Haraka, Nextgen), ensuring compliance with internal governance and Group policies.
- Review of the monthly traffic usage reports and validation on accuracy of the rating thereof as extracted from the billing systems, for each business unit to ensure the invoices generated are valid, accurate and complete.
- Ensure final confirmation is received from business finance that all repricing activities, late landing traffic and clearance of the error buckets are completed prior to creation of the customer invoices.
- Maintain the external and internal customer distribution list for auto or manual disbursement of the monthly invoices.
- Ensure that each billing period is closed in the billing system to ensure that no further amendments to revenue may be effected.
- For automated feeds of the final invoices from the billing system to the Oracle ERP, implementation of control checks to ensure the invoices are accurately captured in the ERP and correctly reflecting in the customer accounts.
- Ensure all invoices containing other transactional currencies (e.g. EUR invoices) are translated into the reporting currency and VAT has been correctly accounted for in the Oracle ERP.
- For disputes raised by customers on the invoices received, perform a high-level analysis and escalate to the relevant Finance Business Partner for assistance in resolving the dispute in a timely manner and in compliance with the contractual terms agreed with the customer.
- Maintain a dispute log to track the pending and closed disputes.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Request approval of credit notes to be issued to customers from senior management per DoA and in accordance with the agreed dispute management process.
- Receive monthly invoices from suppliers and perform invoice validation checks on usage and cost rates against the expected billing reports extracted from the billing systems or Service Order Forms (“SOF”). Raise formal disputes with suppliers where variances greater than the contractually agreed thresholds are exceeded.
- MTN GlobalConnect Human Resources 4
- Ensure all supplier invoices are accurately, completely and timeously processed in the Oracle ERP. For outstanding invoices not yet received from suppliers, ensure adequate accruals are raised for month end reporting purposes and reversed out on actual receipt of the invoices from the suppliers.
- Ensure all customers (external and internal) invoices are distributed by the 10th of the month to ensure decreased time to collect and turnover the cash receipts.
- Oversee the revenue and cost of sales accruals utilizing the best estimates available from the billing systems.
- Prepare monthly reports on intercompany accruals captured in the external ERP accounts, for submission to the Group Finance team for reversal of these entries at a group level.
- Prepare the monthly reported revenue, cost and margin analysis per service line for submission to senior management for flash review.
- Monitor departmental KPIs and SLAs, taking corrective action as necessary to maintain high standards.
- Maintain up-to-date knowledge of industry trends and developments.
- Manage a team of billing specialists, providing guidance and mentorship.
- Work closely with other departments, such as business finance, accounts receivable/payable to ensure efficient and effective operations.
- Financial governance and compliance with Group financial processes, policies and procedures.
Role Deliverables
- Automation and transformation of the billing function (revenue and cost of sales invoices)
- Customer and Supplier Master Data in billing systems
- Accurate and timely delivery of customer invoices
- Accurate supplier invoice processing
- Translation to reporting currencies
- Dispute Management
- Credit Notes
- Revenue and cost of sales accruals
- Reporting on revenue, costs and margin
Job Requirements
Education:
- Qualified CA, ACCA
- Minimum 4-year bachelor's degree in finance, Commerce
Experience:
- 5 years’ experience in leading a Billing Operations Function of a large multinational company
- Post article experience, preferably in a telecom's environment
- Previous audit experience at an audit firm
- Experience in managing a high performing team
- Experience in Oracle Fusion advantageous
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Key Performance Areas
Manager – FBP FibreCo & DCCO will be accountable to achieve the following objectives:
- Work closely with GC Finance leadership team, FibreCo MDs & HOF, other Functional Executives & their respective teams to drive GC Fibreco & DCCO strategy.
- Active engagement in various Due Diligence reviews and provide feedback on financial areas.
- Support setting up new FibreCos and DCCOs across Africa footprint including review of any business cases, ensure all financial controls in place by close coordination with GC Finance Ops team.
- Support various strategic initiatives and execution of these programs working together with Bayobab Strategy, Group M&A, Opco Finance teams & other cross functions.
- Work closely with Project SUN team in reviewing business cases (sellers and Buyer case), review historical financials for the carve out and provide finance support where needed.
- Monitor performance of the new FibreCo entities, ensure financials records maintained accurately and support various finance needs.
- Monitor and timely reporting of shadow revenue (Fixed connectivity business) of Opcos.
- Support Sales and commercial team in building short- and long-term business plan.
- Support GC Finance leadership team in providing various ad-hoc requests related to FibreCos and DDCOs.
- Review of Pricing proposals submitted by Bayobab Sales and Commercial team.
- Review and evaluate business cases submitted by commercial team.
- Support setting up KPIs for FibreCos and DCCOs on annual basis and track performance against the target set.
- Support implementation of Project Boost across FibreCos and DCCOs.
- Manage and review capex budget on monthly basis with the close coordination with Bayobab Finance Manager Capex.
- Assess funding needs for FibreCos and DCCOs with close coordination with SM Treasury, strategy team and FibreCo Executive.
- Monitor performance of NOC/SOC operations in FibreCos and accuracy of charge backs by the FibreCos.
- Attend regular Management review sessions of business performance with FibreCo and DCCO teams.
- Coordination with Opco wholesale team for reporting, business planning and analysis.
- Review existing processes and procedures to develop recommendations for improvement.
- Ensure investments are adequately insured and maintain the insurance register in collaboration with Bayobab BRM and Manager – Capex Management.
- Post implementation reviews of major investment projects and ROI.
- Build / develop with technology and strategy team in automating management reports to support management decision making.
- Assist SM FP&A and Business Partners, GM Finance and CFO in various decision-making process.
- Review various contracts and Service Order Forms and brief Bayobab Finance leadership team prior to final sign off.
- Any additional tasks and duties as assigned by Management time to time.
Job Requirements
Education:
- 4-year Accounting/Finance degree in recognized university.
- Fully Qualified CA / CPA/ ACMA (CIMA) /ACCA.
- Postgraduate (in Finance) or MBA would be plus.
Experience:
- 5+ years in relevant experience in relevant areas of the business.
- Hyperion reporting, FCCS and analysis experience is a must.
- Experience in Audit environment coupled with commercial background.
- Stakeholder management.
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Key Performance Areas
The Senior Manager Software Engineering will be accountable to achieve the following objectives:
- Provide strong leadership to the squad, ensuring clarity of goals, roles, and responsibilities. Foster a collaborative and self-organizing team culture, promoting trust, motivation, and accountability
- Ensure that software development processes and practices adhere to quality standards and promote and enforce coding standards & code review processes to deliver high quality software products.
- Facilitate the adoption and implementation of Agile methodologies, within the Engineering team. Educate the team on Agile principles, ceremonies, and practices. Ensure that the team follows Agile processes effectively and continuously improve the Agile implementation
- Responsible for ensuring the successful delivery of software projects. This outcome involves managing project timelines, resources, and deliverables, and ensuring that projects are completed within the defined scope, budget, and quality standards.
- Provide technical expertise and guidance to the development team. Assist with architectural decisions, code reviews, and quality assurance. Support the team in overcoming technical challenges and ensuring adherence to best practices and coding standards
- Deliver high-quality software solutions. This involves promoting and enforcing software engineering best practices, quality assurance processes, and coding standards. Ensure that software meets quality criteria, including performance, reliability, scalability, and security
- Collaborate with the development team to plan and prioritize the product backlog. Participate in sprint planning sessions to define and estimate user stories and assist the team in breaking down tasks and defining acceptance criteria
- Facilitate effective communication within the team and across stakeholders.
- Ensure regular and clear communication on project progress, risks, and dependencies
- Utilize version control tools such as Git, to help with code reviews and manage processes around them
- Leverage knowledge of version control, incremental delivery of software, frequent releases, automation, testing and breakdown of work to meet stakeholder requirements effectively
- Work on multiple cloud platform and leverage cloud native components for a full-stack application
- Define and track relevant metrics and key performance indicators (KPIs) to measure team performance, quality, and productivity.
- Foster the growth and professional development of team members. Provide coaching, mentorship, and support to enhance their technical skills and career progression. Conduct regular performance evaluations and provide constructive feedback to help individuals improve and excel
Key Deliverables
- Actively contribute to defining and continually evolving the Technology Vision.
- Supports culture that executes on the organisation’s strategy and attracts the best, value-aligned, team members.
- Drive the adoption of the delivery culture of the first time, on time, every time.
- Own and drive software development methodologies and continually evolve the approach.
- Develop, nurture and retain top talent always insisting on a culture of excellence, learning, and curiosity.
- Technology evolvement - together with the systems architect, keep abreast of technology trends and continually evaluate how they apply to the business to achieve a competitive advantage.
- Lead the development of reliable, state of the art and robust software solutions in alignment with business needs
- Establish software engineering best practices, quality assurance processes and coding standards within the squad
- Provide influential insights into the technical design of high-visibility software products.
- Ensure system stability and minimized downtime to enhance user experience and minimize the system defects
- Improve the performance and scalability of software systems based on key performance indicators to ensure efficient and high-performing software solutions
- Reduce technical debt within software projects, such as refactoring efforts, code cleanup, and architectural improvements
- Collaboration
Responsibility towards:
- Key customers: MTN OpCos, Group Technology, Group Strategy, Group Digital, Group Commercial.
- Key suppliers: Key Technology Partners, Group Vendors, Relevant Industry Bodies
QUALIFICATIONS
Education:
- Minimum of 4-year tertiary degree in Computer Science/Information Technology/Electronics and Communication
- Cloud and Agile Certifications
Experience:
- 7+ years of relevant working experience
- Manager track record of 5 years or more; with at least 3 years in relevant sector / industry/ area of specialisation
- 5-7 years of experience in either as a full stack developer or as a frontend/backend developer
- Expertise in software development methodologies, design patterns, and best practices
- Proven track record of successfully leading and delivering software projects
- Worked across diverse cultures and geographies advantageous
- Expertise in software development methodologies, design patterns and best practices
- Experience with cloud platforms (AWS, Azure, Google Cloud)
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Overall
- Drive initiatives to build and strengthen the ICT CoE Legal function.
- Prepare key departmental updates, reports and presentations for management review.
- Drive Legal Department marketing actions to enhance awareness and collaboration with stakeholders for a seamless delivery of results.
Contract Management
- Design, implement and update new standard contracts and checklists.
- Incorporate related company policies and applicable laws into contracts.
- Draft and advise on company’s contracts relating to suppliers, clients and partners with high level of complexity.
- Monitor the Contract Management System and ensure speedy resolution of issues with/ by internal stakeholders.
- Ensure filing and archiving of contract documentation in CMS to minimize risk and adhere to regulations on document retention.
- Structure, negotiate, and prepare all commercial transactions in order to reduce/eliminate commercial risk to the operations.
Legal Risk Management
- Raise other divisions and management awareness on potential legal issues.
- Identify, develop and roll-out training and awareness sessions relevant to non-legal staff.
Legal Advisory
- Act in a supporting and advisory capacity to Management and employees as necessary,
- Research and provide legal opinions, gathering and evaluating relevant facts, researching applicable laws and providing recommendations on the legal consequences of business initiatives, projects, decisions and highlighting attendant risks.
Stakeholder Management
- Multiply initiatives towards judiciary and administrative authorities to build ethical relationships with the company.
- Support efforts towards influencing Governmental Policies affecting the Company’s businesses through active participation to GICAM.
- Manage outside counsel and other advisors as may be required.
Projects
- Champion key projects of the company as assigned.
- Handle legal stream of company’s projects.
Budget management
- Prepare and submit the legal budget.
- Ensure robust budget management to stay within/below approved budget.
PPPs
- Ensure adherence to and regular update of all procedures and processes pertaining to contract management Contribute to the design of the departmental strategy in alignment with the company’s strategy.
Self - Management
- Enable and model healthy employee relations and collaborative teamwork.
- Act as an ambassador for the ICT CoE by actively demonstrating and “living” the Brand values and vital behaviours.
- Make the environment the best place to work by fostering professionalism, loyalty and commitment to the organization.
Team Management
- Set goals and objectives for direct reports, monitor progress and maintain motivation.
- Manage performance of team.
- Oversee weekly, monthly and ad hoc reporting.
- Identify staff training and development needs and implement necessary actions.
- Assist in the recruiting process of staff for appointment.
- Interact with External Counsel
- Interact with internal stakeholders to obtain information and documentation to support contract management,
- Interact with members of GICAM,
- Ensure management of the Legal and Cosec Team in the absence of the General Manager Legal
Key relationships:
- Direct reports: tbc
- Key customers: ICT CoE team (All markets)
- Key suppliers: External Counsel, consultants, contractors
- Relations, etc.: All MTN OpCos - across the markets
QUALIFICATIONS
Education
- Matric / Grade 12; plus
- 4-year tertiary qualification in Law (commercial/ business law or similar).
- Master’s degree advantageous.
Experience
- 8 years of working experience in a legal function in medium – large organisation preferably a multinational corporation or in commercial legal practice.
- 3 years in managerial position.
- Having worked in the ICT industry will be an added advantage.
- Experience of work across diverse cultures and geographies.
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Key Deliverables
- Requirement Elicitation and Analysis. Work closely with business stakeholders to understand their needs, objectives, and challenges.
- Elicit, document, and analyze business requirements, processes, and workflows.
- Translate business requirements into clear and concise functional specifications for technical teams.
- Collaborate with technology teams to design solutions that meet business needs.
- Propose innovative and practical solutions to address business challenges.
- Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
- Serve as a liaison between business stakeholders and technology teams.
- Communicate complex technical concepts to non-technical stakeholders.
- Present findings, recommendations, and project updates to various audiences.
- Create detailed documentation including business requirements, process flows, use cases, and user stories.
- Maintain accurate and up-to-date project documentation throughout the project lifecycle.
- Collaborate with project managers to define project scope, objectives, and deliverables.
- Ensure that delivered solutions meet the specified requirements and are of high quality.
- Identify areas for process optimization and efficiency enhancement.
- Recommend process improvements and assist in their implementation.
- Analyse existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.
- Design business-critical systems and testing software tools
- Collaboration
Responsibility towards:
- Key customers: MTN OpCos, Group Technology, Group Strategy, Group Digital, Group Commercial
- Key suppliers: Key Technology Partners, Group Core Vendors, Relevant Industry Bodies
QUALIFICATIONS
Job Requirements
Education:
- Minimum of 4 year tertiary degree /
- Relevant certification / accreditation / membership with professional body as required for role
- Agile Certification
- Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc.
- Manager track record of 5 years or more; with at least 3 years in relevant sector / industry/ area of specialisation
Experience:
- 5-7 years of experience in Product Owner / Business Analyst role
- Worked across diverse cultures and geographies advantageous
- Proficiency in requirement gathering techniques, process modelling, and documentation.
- Familiarity with project management methodologies and software development lifecycle.
- Ability to collaborate effectively with cross-functional teams.
- Worked in an Agile environment
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RESPONSIBILITIES
The Executive: Commercial Legal will have the following responsibilities:
- Implementing and managing the Group Legal activities and strategic projects of Group Legal
- Provide advice, guidance and support on legal aspects of transactions, legal risks and other legal matters relevant to the MTN Group, including but not limited to strategic projects of MTN Group, areas of specialisation and/or strategic focus including key commercial transactions, Fintech, Digital Services, Intellectual Property, Tax, Finance and Treasury Support, Competition Law, Data, Procurement, Enterprise Business Unit, Consumer, Technology & information, and commercial operations;
- Provide advisory support in respect of any risk escalations generally that require legal input and crisis management, as well as risk remediation / mitigation;
- Provide oversight support and guidance in respect of Litigation (in addition to IP & Trademarks), including dispute resolution and arbitration, employee relations and settlements;
- Provide oversight, support and guidance in respect of Mergers & Acquisitions / Divestures and Investments, and Joint Ventures;
- Manage and supervise other lawyers in the Group Legal team, with primary oversight of lawyers involved in advising on Fintech, Digital Services, Intellectual Property, Data, Procurement, Enterprise Business Unit, and Technology;
- Provide support, guidance and advice to MTN Operating Companies* and OPCO legal teams, where requested or required, regarding legal aspects of transactions, legal risks and other matters and initiatives requiring legal intervention or support;
- Monitor oversee or lead (as applicable) strategic projects undertaken by Group Legal, or the legal aspects of or inputs into Group Projects, including the performance and deliverables of representatives of Group Legal participating, contributing or leading such projects.
- Support in management and mitigation of legal risks;
- Support in the development and monitoring of KPIs and KRIs of members of the Group Legal team and OPCO legal functions;
- Negotiation, drafting and reviewing of contracts
- Conceptualise and deploy innovative methods for contracting
- Draft and update legal policies and procedures
- Monitor and oversee compliance by MTN Operating Companies with group polices falling within the scope of oversight of Group Legal
- Manage and provide legal advice and opinions.
- Manage and participate in various projects and initiatives undertaken by different departments and stakeholders from a legal perspective
- Attend to legal queries from various departments.
- Liaise with, and collate feedback from, other members of the legal team and various internal stakeholders and departments for purposes of transactions, initiatives and projects
- Monitor and keep abreast of legal and industry developments
- Knowledge sharing and providing or organising training to members of the legal team and other stakeholders on legal and industry developments
- Liaise with, and manage, external law firms
- Assist in the preparation and review of RFX’s (RFPs, RFQs, RFIs etc)
- Assist in selection and evaluation of contractors, vendors and tendering processes.
- Identify possible risks, implement controls, and manage the implementation of mitigating strategies; and
- Representation of Group Legal at Group Exco, Group Risk Committee, Group Audit Committee, Compliance Committee and other operational committees
Role Dependencies
- Active support from the Group Chief Legal & Regulatory Officer
- Understanding of the business strategy and Regulatory context
- Timely decision making and reporting
- Alignment of OpCo and Group strategy initiatives
- Collaboration
Responsibility towards:
- Key customers: Group Chief Legal & Regulatory Officer, Group Executive Committee members and Group Executives, MTN OpCos, different departments in MTN, 3rd Parties like Vendors and trade partners.
- Key suppliers: Key Law firms, Relevant Industry Bodies
QUALIFICATIONS
Education:
- Minimum relevant Academic Degree with Honours (LLB or equivalent preferred)
- Admission as an attorney
- MBA / Masters degree
- Fluent in English
Experience:
- Minimum 15 years of post-qualification (i.e. post admission) legal experience, including 10 years post-qualification experience at a reputable law firm or in a senior management role in an in-house legal role.
- Experience managing and negotiating complex or sophisticated commercial transactions, including transactions involving multiple jurisdictions.
- Experience working with and managing multiple stakeholders, including advising and liaison with executive leadership, leadership and governance committees, board representatives and committees, and shareholders;
- Experience working in, or advising, entities operating in the telecommunications industry (an advantage)
- Work across diverse cultures and geographies
- Experience advising on matters, transactions and regulatory issues relating to digital services and digital products, including new media, VAS, video, music, gaming, advertising, and instant messaging.
- Experience advising on matters, transactions and regulatory issues relating to mobile financial services, banking, digital payments and fintech
- Experience drafting and negotiating transactions involving the procurement, development, licensing and support of technology products and services, and intellectual property
- Experience advising on privacy and data protection, including negotiating relevant agreements
- Experience drafting and negotiating key or strategic commercial arrangements
- Experience drafting and negotiating transactions involving enterprise offerings and B2B offerings;
- Experience advising on litigation, dispute resolution and arbitration, employee relations and settlements;
- Experience advising on Mergers & Acquisitions / Divestures and Investments, and Joint Ventures;
- Understanding of, and familiarity with:
- telecommunications;
- digital services and digital products, including new media, VAS, video, music, gaming, and advertising
- regulatory and compliance requirements and principles impacting, or relevant to, new media, video, music, gaming and advertising
- financial services
- payments and banking environments
- regulatory and compliance requirements and principles impacting, or relevant to, mobile financial services, banking, digital payments and fintech
- intellectual property laws, data protection laws and anti-trust (competition) laws
- emerging technologies
- procurement
- mergers and acquisitions, divestitures and investments
- Interest in the use of technology to deliver legal services
- Knowledge of the Telecoms industry and practices (an advantage)
- Knowledge and familiarity with procurement processes in large organisations (an advantage)
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RESPONSIBILITIES
Strategy Development and Implementation
- Co-create, refresh and monitor with ICT, Enterprise and OpCo Leadership an industry and client priority portfolio.
- Work with KAMs and Digital Advisory team to develop solution priorities and roadmap for these target industries and clients.
- Define and execute an ICT solutions and development roadmap aligned to MTN ICT strategy and priority industry and client needs.
- Develop a roll out approach that builds MVPs, aligned to client priorities, that can be applied, codified and then scaled.
- Develop partnership and ecosystem strategy in line with ICT solutions and manage selected partnerships.
- Develop a strategy and associated OpCo roadmap to incubate, commercialise and extend ICT solutions across the 6 OpCos, South Africa, Nigeria, Uganda, Cameroon, Ivory Coast, Uganda.
- Collaborate with Sales Ops/ Forecasting and Architecture to develop commercial constructs for Solution Verticals (Cloud, Connectivity/ UCC, IOT and Security).
- Collaborate with KAMS and B2B sales account teams to translate this into deal specific pricing.
- Scan the external environment for market and technology developments in ICT.
- Ensure execution of strategies through creating and implementing tactical plans for the ICT solution sales team to follow.
- Ensure operational trackers are updated and maintained.
- Develop strong partnerships with ICT unit, OpCo EBU, OpCo Tech, GEBU, market representatives, MNC, Partners and L&D teams.Governance
Strategic Meetings
- Ensure that the relevant ICT solution sales growth governance and operational committees are set up to drive targets and knowledge sharing across OpCos.
- Participate and provide input in strategic meetings.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Function Tactical
- Review all projects initiated.
- Prepare objectives, targets and budgets for Sales Execution as applicable.
- Review key risks, issues and dependencies and set mitigation actions.
- Facilitate in sign-off / making decisions regarding tactical changes.
Performance
- Monitor performance and alignment with MTN SA strategy.
- Ensure alignment between and across other functions within the MTN SA organisation, including but not limited to the ICT unit, OpCo EBU, OpCo Tech, GEBU, market representatives.
Reporting
- Report on a periodic basis to the business units relating to in market performance of new products/propositions including progress made with implementation of new launches.
- Report on an ad hoc basis on specific projects, as required.
Budgets
- Manage functional budgets in line with overall business objectives.
- Manage project initiative budgets in line with business objectives.
- Ensure that the cost of operations is reduced, in line with a least cost operating strategy.
Operational Delivery
Guidance and Support Delivery Management
- Work with Enterprise Business leadership to develop, execute, optimise and assess an enablement programme for ICT including technology and processes.
- Communicate enablement strategy and KPIs to stakeholders.
- Define skills and to drive solution selling as a discipline and work with HR and service providers to build these capabilities.
- Work closely with training vendors and suppliers to update and implement relevant content for ICT solution sales growth supported by the Enterprise Marketing and Business Intelligence training offerings.
- Define, establish and grow an approach to Solution development that includes an MVP approach to accelerate time to market.
- Guide team to develop standardised proposals and pre-sales materials in line with ICT solutions and priority clients.
- In conjunction with Sales Operations, build commercial constructs and associated pricing.
- In conjunction with marketing and product development, create and maintain written content such as case studies, competitive information fact sheets, product collateral, and other custom work needed to educate the sales teams on how to advance deals through the pipeline.
- Establish and manage effective interlock processes for Lead Generation with KAMs and other client facing teams.
- Establish and manage effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
- Design, deliver and maintain a comprehensive ICT solution training roadmap. Ensure the curriculum covers market, competition, company, products and services, ICT solution and sales processes and systems, ICT solution and sales methodology, manager, coaching, sales tools and skills training. This should encompass:
- Onboarding of new hires.
- Solution selling.
- Product Solutions training and certification for sales organisation.
- Sales training aligned with sales process and best practices (Solution Selling, Negotiation, Proposal writing, Account Management, New Business Management, Communication Skills, Coaching and Presentation training).
- Ongoing product training.
- New product launches (aligned to go to market strategy).
- Systems Training.
- Drive continuous innovation in enablement programs and tools to enhance overall excellence across Solution Sales.
Staff Leadership and Management
- Lead, mentor, and manage a team of ICT solution sales professionals, providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance ICT solution sales team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Performance manage resources in accordance with HR policy and legislation where necessary.
- Actively participate in leadership team and develop skills of own team.
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Self - Management
- Enable and model healthy employee relations and collaborative teamwork.
- Act as an ambassador for the ICT CoE by actively demonstrating and “living” the Brand values and vital behaviours.
- Make the environment the best place to work by fostering professionalism, loyalty, and commitment to the organization.
Key relationships:
- Direct reports: 3+
- Key customers: All MTN OpCos - across the markets
- Relations, etc.: ICT CoE team (All markets)
QUALIFICATIONS
Education
- Matric / Grade 12; plus
- Bachelor’s degree in computer science, IT, Engineering, Networking, Business Administration or related qualifications
- Technical Industry related certification advantageous
- Cloud: MSFT, AWS, GCP
- MNS: Cisco, Huawei
- IoT: Eseye, IoTA
- UCC: MetaSwitch, BroadSource
- Security: Wipro, Securicom, MSFT, etc.
Experience
- At least 15 years related experience in the ICT solution sales inclusive of:
- 5-10 years' experience specifically delivering ICT solution sales in a Telecommunications, ICT/Technology, systems implementation or Consulting environment.
- 3-5 years’ experience delivering technology/ digital transformation for large enterprises.
- Good understanding of Cloud, Cyber, Connectivity and IOT
- Demonstrated effective written and verbal communication skills, specifically in proposal and pitch development.
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
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RESPONSIBILITIES
Strategy Development and Implementation
- Set guidelines and governance to drive and orchestrate the sales and revenue process.
- Drive setting of sales and revenue targets for industry, solution, and tower portfolios in collaboration with the ICT CoE leadership and Finance leader based on overall industry and client priorities.
- Contribute to the development of an industry, client, and solution portfolio strategy with other ICT CoE leadership to drive revenue growth in ICT across the 6 OpCos.
- Drive, together with the ICT Architecture unit the overall ICT CAPEX and OPEX budgets and monitor to minimise budget variance.
- Drive an effective sales process from forecasting to demand management and monitoring to support achievement of the ICT revenue growth targets.
- Contribute to overall EBITDA through forecasting, planning, and developing business cases that provide the ICT EBU with return on investments.
- Establish an effective set of collaboration practices to engage with OpCo Enterprise stakeholders to co-ordinate sales forecasting and operations processes and associated date.
- Collaborate with the ICT architecture and ICT Solutions unit to produce impactful analysis of sales forecast as well as sales actuals, revenue.
- Continuously assess market dynamics, emerging trends, and competitor activities to refine sales operations strategies.
- Establish SLA governance frameworks and principles to govern relationships between CoE and OpCos as well as CoE and service providers.
- Take responsibility to recommend, support and track actions to close revenue gaps and drive revenue growth, working with Solution and OpCo teams.
Staff Leadership and Management
- Lead, mentor, and manage a high-performing team of sales operations and forecasting professionals.
- Foster a results-driven and collaborative culture, setting clear performance expectations and providing regular feedback.
- Develop and implement training and development programs to enhance team competencies.
- Governance
Strategic Meetings
- Establish effective governance to manage and monitor Sales Performance, and Service Level Agreements between the ICT CoE and its vendors as well as the OpCos.
- Participate and provide input in strategic meetings.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives.
- Facilitate preparation of proposals on change initiatives, policies, and procedures.
Staff Leadership and Management
- Lead, mentor, and manage a high-performing team of sales operations and forecasting professionals.
- Foster a results-driven and collaborative culture, setting clear performance expectations and providing regular feedback.
- Develop and implement training and development programs to enhance team competencies.
- Governance
Strategic Meetings
- Establish effective governance to manage and monitor Sales Performance, and Service Level Agreements between the ICT CoE and its vendors as well as the OpCos.
- Participate and provide input in strategic meetings.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives.
- Facilitate preparation of proposals on change initiatives, policies, and procedures.
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Function Tactical
- Review all projects initiated.
- Prepare objectives, targets, and budgets for Sales operations as applicable.
- Review key risks, issues and dependencies and set mitigation actions.
- Facilitate in sign-off / making decisions regarding tactical changes.
Performance
- Monitor performance and alignment with business strategy.
- Operational Delivery
Guidance and Support Delivery Management
- Drive the requisite skills, process and methodology that enable targeting, lead generation, forecasting, revenue reporting. And gap remediation across OpCos, Solutions and Towers
- Aggregate revenue insights and facilitate remediating actions where needed across solutions towers and OPCOs.
- Design, define and monitor SLAs and contractual arrangements between ICT COE and both client OpCos as well as service providers to the ICT CoE.
- Design and monitor effective demand management processes and mobilise projects and resources as needed, to optimise delivery times and within supply constraints.
- Develop and coordinate pricing guidelines and models at a solution offering as well as deal level.in conjunction with Finance.
- Provide advisory guidelines, playbooks, tools., coaching and training to OpCos regarding commercial and pricing guidelines for ICT services.in conjunction with Finance.
- Contribute to the achievement of Revenue and Profitability/ EBITDA targets through effective sales strategy, pipeline management and operations sales process support.
- Participate in Solution, pre-sales, and deal architecture activities by providing effective commercial inputs.
- Monitor and update data regarding forecasts, sales and backlog and guide the CoE leadership to take effective action based on related insights.
- Conduct CSAT surveys in partnership with Enterprise Marketing teams to monitor across ICT solutions.
- Ensure sales operations centric systems and tools are kept up to date with ongoing technology developments and are fit for purpose, effective and efficient.
- Deliver effective management reporting dashboards that provide "real time" data and insights regarding Sales and revenue performance.
Self - Management
- Enable and model healthy employee relations and collaborative teamwork.
- Act as an ambassador for the ICT CoE by actively demonstrating and “living” the Brand values and vital behaviours.
- Make the environment the best place to work by fostering professionalism, loyalty, and commitment to the organization.
Key relationships:
- Direct reports: 2+
- Key customers: All MTN OpCos - across the markets
- Relations, etc.: ICT CoE team (All markets)
QUALIFICATIONS
Education
- Matric / Grade 12; plus
- Bachelor’s degree in data Analytics, BI, Business Administration, Accounting, or related field.
- Engineering or ICT related degree is advantageous.
- Technical Industry related certification advantageous
Experience
- At least 15 years related experience in the ICT Sales inclusive of:
- 5-10 years' experience specifically delivering ICT CoE Business Product, Sales, and Pre-sales.
- Demonstrated ability to drive B2B Sales Operations for a Technology, ICT or Telecommunications Operator, from targeting to forecasting to demand management and sales execution.
- Demonstrated effective data analytics expertise.
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
go to method of application »
RESPONSIBILITIES
Strategy Development and Implementation
- Define architecture guidelines and standards to drive consistency and relevance of technology architecture to the ICT strategy and in alignment with overall MTN Group guard rails.
- Contribute with the ICT CoE Leadership to the development of an ICT solution strategy and related Industry, Client and OpCo targets.
- Define and execute ICT architecture blueprints and roadmaps aligned to MTN ICT strategy and priority industry and client needs.
- Co-develop with Sales Operations overall ICT CAPEX and OPEX budgets and manage in line with these.
- Guide and lead solution, pre-sales, and deal architects to provide relevant, quality technology solutions, bespoke where required, to enable ICT Solutions, RFPs, and deals.
- Scan the environment to identify leading technology innovations in the ICT sphere and more broadly. In business technology and digital transformation
- Participate in solution pricing decisions bringing the technology investment and costing to the table.
- Develop and execute a technology partnership and ecosystem strategy to deliver on technology requirements across the life cycle.
- Develop and co-ordinate an effective managed service/ operate strategy for deployment at an OpCo level.
- Oversee development of SLA approach to drive back-to-back SLAS between vendors and local teams for large / priority and pilot deals aligned to the customer SLAs.
- Governance
Strategic Meetings
- Develop and execute the governance framework and associated forums to govern the application of Technology architecture standards within the CoE and across the 6 OpCos
- Participate and provide input in strategic meetings.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives.
- Facilitate preparation of proposals on change initiatives, policies, and procedures.
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Function Tactical
- Review all projects initiated.
- Prepare objectives, targets, and budgets for Sales Execution as applicable.
- Review key risks, issues and dependencies and set mitigation actions.
- Facilitate in sign-off / making decisions regarding tactical changes.
- Performance
- Monitor performance and alignment with MTN SA strategy.
- Ensure alignment between and across other functions within the MTN SA organisation, including but not limited to the ICT unit, OpCo EBU, OpCo Tech, GEBU, market representatives.
- Reporting
- Report on a periodic basis to the business units relating to in market performance of new solutions/propositions including progress made with implementation of new launches.
- Report on an ad hoc basis on specific projects, as required.
- Budgets
- Manage functional budgets in line with overall business objectives.
- Manage roadmap/ initiative budgets in line with business objectives.
- Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers.
- Operational Delivery
Guidance and Support Delivery Management
- Oversee development of solution and tower roadmaps aligned to industry/ client priorities.
- Guide and be directly involved in Solution, pre-sales, deal architecture and solution implementation activities to provide business relevant, bespoke as required, quality technology solutions to enable ICT Solutions, RFPs, and Deals
- Capacitate effective delivery of architectural solutions to enable scaling of the Cloud, Connectivity/UCC, IOT and Security verticals through onboarding and ongoing development of team.
- Align architecture resource requirements to Demand Planning and ensure right resources and skills in place to meet demand planning requirements.
- Lead the monitoring of the Technology delivery roadmap, to time, quality, and cost expectations.
- Ensure effective programme and project management disciplines in place to manage on time, on budget, quality delivery of technology programmes within the ICT CoE scope.
- Engage across the OpCos t0 monitor ICT Technology progress, developments and ensure best practices are implemented across the OpCos
- Support speed to market through a focus on developing and rolling out agile work to enable MVP development, working closely with solution sales and digital advisory.
- Effectively lead technology delivery partners from within MTN (Enterprise, TES) and including external System Integrators and technology vendors as involved in the execution of delivery.
- Manage the effective establishment and monitoring of SLAs and commercial constructs between Architecture, service providers and OpCo delivery teams to drive quality and speed of response within revenue and profit guidelines.
Staff Leadership and Management
- Lead, mentor, and manage a team of ICT architecture professionals, providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Provide definition of roles, responsibilities, individual goals, and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Performance manages resources in accordance with HR policy and legislation where necessary.
- Actively participate in leadership team and develop skills of own team.
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Self - Management
- Enable and model healthy employee relations and collaborative teamwork.
- Act as an ambassador for the ICT CoE by actively demonstrating and “living” the Brand values and vital behaviours.
- Make the environment the best place to work by fostering professionalism, loyalty, and commitment to the organization.
Key relationships:
- Direct reports: 2+
- Key customers: All MTN OpCos - across the markets
- Relations, etc.: ICT CoE team (All markets)
go to method of application »
RESPONSIBILITIES
Strategy Development and Implementation
- Co-create, refresh and monitor with ICT, Enterprise and OpCo Leadership an industry and client priority portfolio.
- Work with KAMs and Digital Advisory team to develop solution priorities and roadmap for these target industries and clients.
- Define and execute an ICT solutions and development roadmap aligned to MTN ICT strategy and priority industry and client needs.
- Develop a roll out approach that builds MVPs, aligned to client priorities, that can be applied, codified and then scaled.
- Develop partnership and ecosystem strategy in line with ICT solutions and manage selected partnerships.
- Develop a strategy and associated OpCo roadmap to incubate, commercialise and extend ICT solutions across the 6 OpCos, South Africa, Nigeria, Uganda, Cameroon, Ivory Coast, Uganda.
- Collaborate with Sales Ops/ Forecasting and Architecture to develop commercial constructs for Solution Verticals (Cloud, Connectivity/ UCC, IOT and Security).
- Collaborate with KAMS and B2B sales account teams to translate this into deal specific pricing.
- Scan the external environment for market and technology developments in ICT.
- Ensure execution of strategies through creating and implementing tactical plans for the ICT solution sales team to follow.
- Ensure operational trackers are updated and maintained.
- Develop strong partnerships with ICT unit, OpCo EBU, OpCo Tech, GEBU, market representatives, MNC, Partners and L&D teams.
- Governance
Strategic Meetings
- Ensure that the relevant ICT solution sales growth governance and operational committees are set up to drive targets and knowledge sharing across OpCos.
- Participate and provide input in strategic meetings.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Function Tactical
- Review all projects initiated.
- Prepare objectives, targets and budgets for Sales Execution as applicable.
- Review key risks, issues and dependencies and set mitigation actions.
- Facilitate in sign-off / making decisions regarding tactical changes.
Performance
- Monitor performance and alignment with MTN SA strategy.
- Ensure alignment between and across other functions within the MTN SA organisation, including but not limited to the ICT unit, OpCo EBU, OpCo Tech, GEBU, market representatives.
Reporting
- Report on a periodic basis to the business units relating to in market performance of new products/propositions including progress made with implementation of new launches.
- Report on an ad hoc basis on specific projects, as required.
Budgets
- Manage functional budgets in line with overall business objectives.
- Manage project initiative budgets in line with business objectives.
- Ensure that the cost of operations is reduced, in line with a least cost operating strategy.
- Operational Delivery
Guidance and Support Delivery Management
- Work with Enterprise Business leadership to develop, execute, optimise and assess an enablement programme for ICT including technology and processes.
- Communicate enablement strategy and KPIs to stakeholders.
- Define skills and to drive solution selling as a discipline and work with HR and service providers to build these capabilities.
- Work closely with training vendors and suppliers to update and implement relevant content for ICT solution sales growth supported by the Enterprise Marketing and Business Intelligence training offerings.
- Define, establish and grow an approach to Solution development that includes an MVP approach to accelerate time to market.
- Guide team to develop standardised proposals and pre-sales materials in line with ICT solutions and priority clients.
- In conjunction with Sales Operations, build commercial constructs and associated pricing.
- In conjunction with marketing and product development, create and maintain written content such as case studies, competitive information fact sheets, product collateral, and other custom work needed to educate the sales teams on how to advance deals through the pipeline.
- Establish and manage effective interlock processes for Lead Generation with KAMs and other client facing teams.
- Establish and manage effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
- Design, deliver and maintain a comprehensive ICT solution training roadmap. Ensure the curriculum covers market, competition, company, products and services, ICT solution and sales processes and systems, ICT solution and sales methodology, manager, coaching, sales tools and skills training. This should encompass:
- Onboarding of new hires.
- Solution selling.
- Product Solutions training and certification for sales organisation.
- Sales training aligned with sales process and best practices (Solution Selling, Negotiation, Proposal writing, Account Management, New Business Management, Communication Skills, Coaching and Presentation training).
- Ongoing product training.
- New product launches (aligned to go to market strategy).
- Systems Training.
- Drive continuous innovation in enablement programs and tools to enhance overall excellence across Solution Sales.
Staff Leadership and Management
- Lead, mentor, and manage a team of ICT solution sales professionals, providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance ICT solution sales team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Performance manages resources in accordance with HR policy and legislation where necessary.
- Actively participate in leadership team and develop skills of own team.
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Self - Management
- Enable and model healthy employee relations and collaborative teamwork.
- Act as an ambassador for the ICT CoE by actively demonstrating and “living” the Brand values and vital behaviours.
- Make the environment the best place to work by fostering professionalism, loyalty, and commitment to the organization.
Key relationships:
- Direct reports: 3+
- Key customers: All MTN OpCos - across the markets
- Relations, etc.: ICT CoE team (All markets)
QUALIFICATIONS
Education
- Matric / Grade 12; plus
- Bachelor’s degree in computer science, IT, Engineering, Networking, Business Administration or related qualifications
- Technical Industry related certification advantageous
- Cloud: MSFT, AWS, GCP
- MNS: Cisco, Huawei
- IoT: Eseye, IoTA
- UCC: MetaSwitch, BroadSource
- Security: Wipro, Securicom, MSFT, etc.
Experience
- At least 15 years related experience in the ICT solution sales inclusive of:
- 5-10 years' experience specifically delivering ICT solution sales in a Telecommunications, ICT/Technology, systems implementation or Consulting environment.
- 3-5 years’ experience delivering technology/ digital transformation for large enterprises.
- Good understanding of Cloud, Cyber, Connectivity and IOT
- Demonstrated effective written and verbal communication skills, specifically in proposal and pitch development.
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
Method of Application
Use the link(s) below to apply on company website.
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