Senior Manager - Business Analyst | Software Engineering at MTN

Key Deliverables

• Requirement Elicitation and Analysis. Work closely with business stakeholders to understand their needs, objectives, and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.
• Collaborate with technology teams to design solutions that meet business needs.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
• Serve as a liaison between business stakeholders and technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Present findings, recommendations, and project updates to various audiences.
• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.
• Collaborate with project managers to define project scope, objectives, and deliverables.
• Ensure that delivered solutions meet the specified requirements and are of high quality.
• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.
• Analyse existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings. 
• Design business-critical systems and testing software tools
• Collaboration

Responsibility towards: 

• Key customers: MTN OpCos, Group Technology, Group Strategy, Group Digital, Group Commercial
• Key suppliers: Key Technology Partners, Group Core Vendors, Relevant Industry Bodies

QUALIFICATIONS

Job Requirements

Education:

• Minimum of 4 year tertiary degree / 
• Relevant certification / accreditation / membership with professional body as required for role
• Agile Certification
• Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc.
• Manager track record of 5 years or more; with at least 3 years in relevant sector / industry/ area of specialisation   

Experience:

• 5-7 years of experience in Product Owner / Business Analyst role
• Worked across diverse cultures and geographies advantageous
• Proficiency in requirement gathering techniques, process modelling, and documentation.
• Familiarity with project management methodologies and software development lifecycle.
• Ability to collaborate effectively with cross-functional teams.
• Worked in an Agile environment