Systems Analyst at Bidvest Bank

PRIMARY PURPOSE

• We are looking for a system analyst to implement and improve our IT systems. You will analyze system requirements and address any relevant problems. You will also perform standard testing and provide solutions to ensure high levels of performance and security. As a system analyst, you will be working closely with Business areas, developers, and system architect to maintain and improve current systems. Ultimately, you should be able to translate our internal and external clients’ needs to improve on the banks current systems.

REQUIRED MINIMUM EDUCATION AND TRAINING

• Degree/ Advanced Diploma in Business System/ Information
• 3-5 years’ experience in related Fleet and IT field

TECHNICAL COMPETENCY REQUIREMENT

• Advanced Excel (pivot tables, complex formulas, data visualization).
• Ability to interpret large datasets and identify trends.
• Strong problem-solving and decision-making capabilities.
• High level of accuracy in data entry and reporting.
• Microsoft SQL (Intermediate)
• Knowledge of Fleet Management and Finance products
• Planning and organizing ability

KEY PERFORMANCE AREA (KPA)

SYSTEM ADMINISTRATION

• Maintenance of the systems
• Supporting all system related queries by resolving efficiently and accurately
• Ensure systems reboot’s are performed at scheduled time after hours
• Testing of new system releases with relevant audit trails
• Presenting system changes to CAB for approval
• Creating of new user’s profiles
• -User recertification of FleetActiv access as per internal audit requirements
• Billing Procedures and Run
• Forms majority of this role and entails all Billing procedures and timeframes structures are setup and adhered to according to specified time limit
• Ensuring that all procedures are adhered to at all times and to ensure data is accurately and correctly processed
• Upload of billing files for Corporate billing
• Upload of HAS / SACCRA files
• Upload of CCA file
• Upload the bank recon every month
• Trouble Shooting and resolving Issues
• These include operational issues and finger errors by business units.
• Gaps identified will require corrective instruction by way of call logging, specification building and notification to the correct regulatory team
• System uploads Eg:
• Bulk activation of deals
• Upload of various data files

CUSTOMER CENTRICITY

• Support Bidvest Bank clients on the Fleet systems with technical and application queries
• Interprets business/customer requirements to provide timeous solutions
• Responsiveness: speed of responses, reaction time, going the extra mile, turnaround time
• Receiving ad-hoc requests from internal as well as external parties and then responding appropriately
• Manage customer expectations
• Degree of customer satisfaction from internal customers and fostering good relationships.
• Responding to requests and assistance across the entire Fleet ecosystem.

OPERTIONAL EXCELLENCE

• System enhancement: Providing ideas to optimize and tweak interface procedures and run Enhancements on current batch processing to meet deadlines set by the business
• Resolution on FleetActiv related issues
• Run Financial Billing, Month and Year End Processes

PEOPLE AND INTELLECTUAL CAPITAL DEVEOPMENT

• Take ownership for driving own career development
• Preparation and signing off of training/skills development plan
• Achievement of objectives/milestones set out in the development plan
• Development of knowledge base and intellectual property
• Attending relevant training courses
• Research and development to keep up with the technology, and studying existing technologies to understand them better
• User training on modified products – i.e. when changes are made provides training to the appropriate trainers so that branches are made aware

LEARNING AND GROWTH

• Contribution to making the department a great place to work
• Contribution to teamwork (level of teamwork, accountability, delivery, quality & speed of information shared, contribution to efficiency and effectiveness of area)
• Effort to forge and maintain quality interpersonal relationships
• Take accountability for the achievement of operational objectives within own area of control
• Support and drive the business’ core values
• Maintain a positive attitude and drive
• Respond openly to feedback
• Promote harmony and teamwork
• Promote the sharing of knowledge
• Show willingness to help others
• Manage one’s own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness)
• Open to feedback and constructive criticism of performance
• When new to environment, frequent interactions are required, but as familiarization occurs, less dependence on others becomes the norm
• Teamwork does enhance performance, particularly when starting up projects
• Members of a team should work on the same project for enhanced performance
• Assist support staff in resolving helpdesk calls.