Manager - Billing Operations & General Ledger MTN Global Connect at MTN

Key Performance Areas

• The Manager: Billing Operations & GL will be accountable to achieve the following objectives:
• Assume a leadership role at MTN GlobalConnect Group (“Group”) responsible for the mobility, fixed and fibreco operational billing function, including the execution of the automation and transformation initiatives to drive efficiency and agility.
• Liaise with the MTN GlobalConnect business finance teams on new partnerships, ensuring the customer and supplier master data are created in the Oracle ERP by the accounts receivable/payable teams.
• Maintain the customer and supplier master data in the relevant billing systems (eg. CSG, ICONIX, Haraka, Nextgen), ensuring compliance with internal governance and Group policies.
• Review of the monthly traffic usage reports and validation on accuracy of the rating thereof as extracted from the billing systems, for each business unit to ensure the invoices generated are valid, accurate and complete.
• Ensure final confirmation is received from business finance that all repricing activities, late landing traffic and clearance of the error buckets are completed prior to creation of the customer invoices.
• Maintain the external and internal customer distribution list for auto or manual disbursement of the monthly invoices.
• Ensure that each billing period is closed in the billing system to ensure that no further amendments to revenue may be effected.
• For automated feeds of the final invoices from the billing system to the Oracle ERP, implementation of control checks to ensure the invoices are accurately captured in the ERP and correctly reflecting in the customer accounts.
• Ensure all invoices containing other transactional currencies (e.g. EUR invoices) are translated into the reporting currency and VAT has been correctly accounted for in the Oracle ERP.
• For disputes raised by customers on the invoices received, perform a high-level analysis and escalate to the relevant Finance Business Partner for assistance in resolving the dispute in a timely manner and in compliance with the contractual terms agreed with the customer.
• Maintain a dispute log to track the pending and closed disputes.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Request approval of credit notes to be issued to customers from senior management per DoA and in accordance with the agreed dispute management process.
• Receive monthly invoices from suppliers and perform invoice validation checks on usage and cost rates against the expected billing reports extracted from the billing systems or Service Order Forms (“SOF”). Raise formal disputes with suppliers where variances greater than the contractually agreed thresholds are exceeded.
• MTN GlobalConnect Human Resources 4
• Ensure all supplier invoices are accurately, completely and timeously processed in the Oracle ERP. For outstanding invoices not yet received from suppliers, ensure adequate accruals are raised for month end reporting purposes and reversed out on actual receipt of the invoices from the suppliers.
• Ensure all customers (external and internal) invoices are distributed by the 10th of the month to ensure decreased time to collect and turnover the cash receipts.
• Oversee the revenue and cost of sales accruals utilizing the best estimates available from the billing systems.
• Prepare monthly reports on intercompany accruals captured in the external ERP accounts, for submission to the Group Finance team for reversal of these entries at a group level.
• Prepare the monthly reported revenue, cost and margin analysis per service line for submission to senior management for flash review.
• Monitor departmental KPIs and SLAs, taking corrective action as necessary to maintain high standards.
• Maintain up-to-date knowledge of industry trends and developments.
• Manage a team of billing specialists, providing guidance and mentorship.
• Work closely with other departments, such as business finance, accounts receivable/payable to ensure efficient and effective operations.
• Financial governance and compliance with Group financial processes, policies and procedures. 

Role Deliverables

• Automation and transformation of the billing function (revenue and cost of sales invoices)
• Customer and Supplier Master Data in billing systems
• Accurate and timely delivery of customer invoices
• Accurate supplier invoice processing
• Translation to reporting currencies
• Dispute Management
• Credit Notes
• Revenue and cost of sales accruals
• Reporting on revenue, costs and margin

Job Requirements

Education:

• Qualified CA, ACCA
• Minimum 4-year bachelor's degree in finance, Commerce

Experience:

• 5 years’ experience in leading a Billing Operations Function of a large multinational company
• Post article experience, preferably in a telecom's environment
• Previous audit experience at an audit firm
• Experience in managing a high performing team
• Experience in Oracle Fusion advantageous