Current Vacancies at Servest SA

• The incumbent will be required to manage the assigned unit in accordance with sector strategy, contract specifications and statutory regulations as well as ensure overall efficient and effective management of the unit to provide a great quality Catering and Camp Management Service.The suitable candidate must be available immediately .

Minimum Requirements    

• Business / Project Management Qualification
• Matric at least 5 years of experience in camp management or similar
• Advanced Computer Literacy
• HACCP
• Working Knowledge of operational standards and procedures for camp and or catering
• Knowledge ,management of company processes and systems
• Budgeting, Forecasting and interpretation of financial documents
• Profit and Cost centred
• Business insight and commercial acumen
• Excellent communication and listening skills
• Interpersonal skills
• Attention to detail
• Excellent purchasing, stock and cash controls
• Sound understanding of compiling reports
• Execute IR related matters
• Willing and able to live inside the camp

Duties & Responsibilities    

• Manage service level agreement and feedback to the client and company management regarding level of compliance
• Ensure delivery of quality services (as per operation i.e catering and hospitality )
• Ensure health, safety ,quality and environmental issues are prioritised and managed properly ,identifying hazards and managing them accordingly
• Staff management including workplace relations ,employee wellness ,administration ,rostering ,delivery of induction and learning ,monitoring performance and conducting appraisals
• Interact with clients and attend to matters arising
• Operate within budgetary constraints
• Initiate waste control and recycling measures and ensure management thereof
• Ensure assets and stock is maintained and controlled through use of registers
• Ensure all administrative work is completed including payroll variations ,H&S records etc
• Compile the necessary reports for the client and company

Closing Date    
2023/08/21

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• This position reports to the Sales and Marketing Director .The purpose of this role is to drive and motivate the Cleaning Solutions Sales as well as the Rental Solutions Sales Teams in order to achieve targets .Incumbent must have a proven track record of achieving sales targets ideally within a similar industry,experience in monitoring and managing the consultants activities ,having regular one-on-one meetings ,team meetings and supporting teams in the field .

Minimum Requirements    

• Matric and post matric qualification
• Own vehicle and valid driver’s licence
• At least 7 years sales management experience in the hygiene or related industry
• A high achiever in a target driven environment who’ll be able to bring in margins within specific budgets forward thinker, planning to execute plans in order to deliver results
• Ability to inspire and motivate a team
• Strong presentation and interpersonal skills
• Experience in performance management

Duties & Responsibilities    

• Recruit and train all sales consultants
• Drive high performance sales activities of both Cleaning Solutions and Rental Sales Teams
• Conduct structured one on one meetings with consultants by utilising the visibility in SalesRehab
• Ensure that consultants update Salesforce daily/weekly to ensure visibility
• Support team by driving internal stakeholders to ensure converted sales are installed and accounts opened in the month the sale was concluded
• Monthly reporting as required
• Manage teams monthly commission submissions ,ensure accurate and timeous submission
• Ensure team and individuals and individuals reach sales targets
• Conduct performance counselling and performance management (If and when required)

Closing Date    
2023/08/22

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Minimum Requirements    

• Grade 12 / Clear criminal record
• 3 to 5 years’ experience in the cleaning industry
• Clear criminal record / Valid drivers license / Own reliable vehicle;
• A qualification in Operations/Business Management;
• MS Office proficient (Outlook / Word / Excel)
• Good interpersonal skills / A good communicator / Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
• Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;

Duties & Responsibilities    

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures and Servest Group values.

Closing Date    
2023/08/26

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• The role of the BM is to effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company's procedures are applied throughout the branch. To continually review and improve branch profitability and security. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Minimum Requirements    

• 5 years successful Senior Management / Branch Management experience in the hygiene / cleaning service Industry
• Relevant 3 year tertiary qualification
• Good understanding of financial statements
• IR / HR knowledge Strong motivational skills
• Good interpersonal skills
• Strong Communication skills
• Strong problem solving ability
• Customer Orientated and Strong leadership Skills

Duties & Responsibilities    

• Driving the Operations Strategy Daily
• Responsible for Income Statement for the branch
• Management of Cost of Sales expenses
• Management of Direct and Overhead Expenses
• Management of all Company assets (including Vehicles, Facilities and furniture) Responsible for achieving EBITDA for the Branch
• Responsible for SHEQ
• Responsible for 100% of completion of all scheduled Tasks /Jobs for the Month
• Responsible for 100% Billing Accuracy of all Tasks Completed in each site
• Management and reduction of Stop Supply Contracts in all Branches
• Responsible for Customer Satisfaction and Retention
• Liaising with Supply Chain Solutions to ensure that 7 day stock coverage availability on all service stock items for the branch
• Management and resolution of all Escalation Tasks Compiling branch budgets and ensuring branch budgets are reached

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• This role is responsible for generating, planning, routing and scheduling of all service work. This position is based at the Gqeberha(Port Elizabeth) office and reports to the Branch Manager.

Minimum Requirements    

• Matric and relevant tertiary qualification  
• Minimum 1 - 2 years supervisor or controller experience essential
• Experience in Cleaning/Hygiene /Logistics would be advantageous 
• Must have good reporting and admin skills
• Computer skills essential - Microsoft word  ,excel and outlook
• Highly accurate and results driven
• Basic HR knowledge

Duties & Responsibilities    

• Generating, planning, routing and scheduling of all service work.
• Daily debriefing and issuing of all service advices, service stock and site specification instructions to the relevant service teams
• Ensure that all client and contract / outright sales information, scheduling processes in operations are loaded correctly in respective IT Platforms, and that scheduled dates are adhered to
• Control checks of all Operational tools, equipment and issuing thereof on a monthly bases against issue forms Manage and control operational service staff issues (not limited to employment of staff, leave scheduling, over time scheduling, disciplinary issues, co-ordinating training and staff appraisals) All service related stock control, stock and equipment issues and management of all the washroom related stores including monthly stock takes and stock analysis
• Ensure that all stock physically received from main warehouse is counted and verified against the transfer document. Same should be signed and filed for future reference.
• Ensure that stock issued for service is accurately picked against daily requirement per client.
• Do vehicle checks daily and full vehicle reporting to  management by the last working day.
• Tracking and tracing of vehicle/ driver activity weekly and daily if required

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• The successful candidate will be responsible for scheduling of work for installations teams and ensuring all work issued is done daily.

Minimum Requirements    

• Matric
• At least 3 years’ experience in a services industry or labour intensive environment.
• Leadership experience, with particular emphasis in dealing with diverse teams
• Computer Literate (ACCPAC experience an advantage)
• Ability to problem solve and use initiative to resolve customer problems (“think on feet”)
• Excellent communication skills at all levels

Duties & Responsibilities    

• Scheduling and liaising with customers and sales for installations of new contracts
• Scheduling and liaising with customers for repairs and removals of cancelled contracts 
• Scheduling of work for installations teams and ensuring all work issued is done
• Manage stock process of installations store, issuing of stock, stock returns and stock takes
• Ensure that debriefing phases are completed with installation teams Installation
• Ensure with QC and External ops managers that all installations are done to company standards
• Doing regular vehicle checks, ensure services are done when due and repairs are done as soon as possible
• Regular vehicle tracking of vehicles that fall in your department.
• Scanning of all installation, repair and removal pods daily, and filing thereof
• Ensuring that you have enough and correct staff to complete the necessary work required
• Ensuring all paperwork, overtime, leave approvals are done, authorised and given through to payroll for processing
• Ensuring discipline when necessary and performance management

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Minimum Requirements    

• PSIRA Grade A qualified
• Valid Fire Arm Competency
• Valid Drivers license

Relevant Tertiary Qualification

• Minimum 5 Year Security industry experience, 5 years in intervention and 3 years in management
• Vast experience in civil unrest / strike action prevention, control , intervention team deployment, strategic placement of resources to best secure and protect people and assets
• Previous SAPS experience will be an advantage
• Strong Administration, interpersonal communication (verbal & written) and client liaison skills
• Strong planning, leadership and organisational skills
• Computer literate
• Health and Safety
• Willing to be available 24/7, shift/ odd hour work, public holidays and/or weekends

Duties & Responsibilities    

• Managing staff schedules, time sheets, attendance, leave schedules, postings, redeployment and overtime
• Manage expenditure / costs e.g. overtime, CAPEX, uniforms, fuel etc.’
• Manage deployments and co-ordinate any essential actions required for a successful deployment
• Assist supervisors where necessary
• Incident management and escalation where necessary
• Maintain discipline of staff
• Direction, Training and supervision
• Implement, maintain action plan to ensure safety of staff, assets and property
• Demonstrate excellent surveillance and emergency response skills
• Enforce policies, procedures inline with company requirement
• Record keeping
• Building strong and long-lasting client relationships
• Facilitate optimal service delivery
• Conduct Site Inspections, Risk Assessments & Risk-Mitigation strategies
• Understand risks associated with the use of physical intervention skills and how to limit the risks
• Implementation of Personal safety awareness and techniques
• Implementation of intervention techniques that are innovative, ground-breaking and differentiates Servest from its competitors
• Continuously communicate to staff necessary changes of intervention strategies and strategic placement of resources
• Timeous reporting both verbal and written e.g. incident reports, notifying client and manager of breaches, monthly reports etc.
• Continuous site visits within a month, including night shift visits and full reports to be kept on the visits
• Auditing and managing OB entries and patrol logs
• Ensure job descriptions and SOPs are in place
• Responsible for all equipment

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Minimum Requirements    
Minimum Requirements

• Proven track record of credible sales success
• Matric
• Sales qualification preferable
• Minimum 3-5 years strong professional sales experience
• Valid driver’s license
• Own car essential
• Proficient in MS Office and PowerPoint
• Excellent communication skills – written and verbal
• Entrepreneurial spirit
• Sound planning and organizational ability
• Must be energetic and capable of working independently
• Must be capable of working under pressure
• Must be a quick learner and self motivated
• Strong numerical ability

Duties & Responsibilities    
Key Responsibilities

• Developing and growing customer base to execute sales growth against set KPI’s
• Target sector potential customers and ensure sales targets are met by presenting and selling company service offering to potential customers
• Primary duty is to interest prospective clients in the service offering
• Develop, design and execute sales strategy ensuring the development of service offering
• Responsibility to deliver on operating plan and business commitments with regards to sales/revenue growth, customer account retention and profitability
• Leadership responsibility to lead new business development strategy, initiatives and activity
• Develop and maintain strategic relationships with Operational and Corporate Executives
• Understanding of customer mind-set, issues/needs and expenditure in identification of potential needs
• Using domain expertise and knowledge to turn customer needs into customized solutions that generate value,
• Assisting the Team in the identification, documentation and communication of customer value generation projects and case studies.
• Strategic customer business reviews to ensure customer service delivery/excellence and retention
• Research and approach of potential customers
• Strong relationship building skills
• Cross and up selling of other services offered
• Key Accounts account planning and management
• Accurate Costing controls
• Management of sales and pipeline forecast
• Prepare accurate quotations and supporting documentation
• Tender identification and preparation – full process
• Determine each customer’s needs by means of a full needs analysis/risk assessment and tailoring products/services to meet specific customer needs
• Weekly and monthly sales reports
• Ensure that the CRM system is up to date at all times – Critical!
• Liaise with all necessary parties internally e.g. finance, operations, HR, logistics etc. to ensure a smooth and successful service implementation
• To ensure that the sales process is completed from start to finish
• Adhere to all Company policies, procedures and SOP’s as well as industry legislation

Closing Date    
2023/08/25