Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the preeminent business in the distribution of luxury products in So...
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KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets.
- Focus on the make-up axis as a key driver
- Assist in setting up and driving sales at events/launches/retailer activities once certified by DG
- Provide feedback on sales/customer related issues or concerns timeously.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
- Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
- Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
- Implementation and adherence to operating procedures and policies at all times.
- Ensure adherence to asset control and security procedures.
- Execution of all responsibilities with regard to point of sale.
CUSTOMER EXPERIENCE
- Provide exceptional and consistent client experience to all customers.
- Uphold and reinforce the Customer journey and experience standards.
- Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
- Use expert makeup skills when demonstrating products to customers.
- Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
- Drive increased customer database (attraction of NEW customers).
- Implementation of CRM processes and procedures.
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company and brand values.
ADMINISTRATION
- Complete daily tracking sheets/reports and submit as required.
- Provide retail reports and updates as required.
- Assist the Store Manager and Assistant Manager as required.
REQUIREMENTS/QUALIFICATIONS
- At least 3 years’ cosmetics experience within a retail environment
- At least 3 years’ advanced make- up experience
- Certificate in Make-Up is compulsory
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required by the retailer
- Must have own transport
go to method of application »
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets.
- Focus on the make-up axis as a key driver
- Assist in setting up and driving sales at events/launches/retailer activities once certified by DG
- Provide feedback on sales/customer related issues or concerns timeously.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
- Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
- Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
- Implementation and adherence to operating procedures and policies at all times.
- Ensure adherence to asset control and security procedures.
- Execution of all responsibilities with regard to point of sale.
CUSTOMER EXPERIENCE
- Provide exceptional and consistent client experience to all customers.
- Uphold and reinforce the Customer journey and experience standards.
- Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
- Use expert makeup skills when demonstrating products to customers.
- Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
- Drive increased customer database (attraction of NEW customers).
- Implementation of CRM processes and procedures.
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company and brand values.
ADMINISTRATION
- Complete daily tracking sheets/reports and submit as required.
- Provide retail reports and updates as required.
- Assist the Store Manager and Assistant Manager as required.
REQUIREMENTS/QUALIFICATIONS
- At least 3 years’ cosmetics experience within a retail environment
- At least 3 years’ advanced make- up experience
- Certificate in Make-Up is compulsory
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required by the retailer
- Must have own transport
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail makeup and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
RETAIL:
- Achieve monthly and annual sales targets.
- Assist in setting up and driving sales at events/launches/retailer activities.
- Provide feedback on sales/customer related issues or concerns timeously.
- Focus on recruitment and retaining of customers to ensure consistent growth of the brand.
THERAPY
- Ensure all treatment procedures are being correctly followed with the highest of standards
- Always Maintain hygiene and cleanliness of the Beauty Room
- Ensure that the consultation and tracking of customer information is consistently adhered to
- Greet and acknowledge clients and attend to their requirements professionally, politely and with a caring touch. Recommend treatments and services to compliment the client’s requirements.
- Resolve guest complaints in a calm, polite and professional manner and consult the Retail Development Manager where applicable.
- Be punctual for all shifts. Employees may be required to work varying schedules dependant on store operating hours and seasonal trends. In addition, attendance at all scheduled training sessions and meetings are required.
- Encourage bookings from the counter
- Build a relationship with the Beauty Consultant on counter
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are always maintained according to retailer requirements.
- Adhere to and always maintain brand standards.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience.
- Stock administration, stock loss prevention, stock level control and management
- Implementation and adherence to operating procedures and policies at all times.
- Asset control and security.
- Point of sale.
CUSTOMER EXPERIENCE
- Provide an exceptional and consistent client experience to all clients.
- Uphold and reinforce the Client journey and experience standards.
- Build relationships, loyalty and inspire confidence in clients by providing skincare services, treatments, analysis, and appropriate recommendations according to the client’s needs.
- Have a broad understanding of various skincare brands and the effect of such products on various types of clients.
- Use expert knowledge and skills when demonstrating products to clients.
- Share skincare tips, expert knowledge, current trends and provide customers with a personalised, educational experience.
- Evaluate clients’ beauty needs by asking questions and performing skin analysis.
- Explain all treatment procedures to clients.
- Offer clients advice on cosmetic and skincare products.
- Drive increased customer data base (attraction of NEW customers).
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company values; conduct oneself with integrity at all times.
ADMINISTRATION
- Daily tracking sheets/reports completed and submitted as required.
- Implementation of CRM processes.
- Retail reports and updates as required.
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Certificate/Qualification in Somatology
- At least 3 years relevant experience within a retail and spa environment
- Must be able to demonstrate expert skincare knowledge and practical application
- Must be able to demonstrate expert make-up application and practical application
- Must have knowledge and continuous update on current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required
- Must have own transport
- Experience and knowledge skincare products
- Understanding of general business principles
- Be customer service oriented
- Show initiative
- Willing and able
- Understanding of retail hours be willing to adjust to the stores operating hours
Skills:
- Practical/Technical skills (facials, on counter handcials, make-up)
- Knowledge of the anatomy of the skin
- People skills
- Business Acumen – admin
- Planning and execution of events
- Capable of hosting Masterclass events
- Providing personalized advice on skincare
go to method of application »
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets.
- Focus on the make-up axis as a key driver
- Assist in setting up and driving sales at events/launches/retailer activities once certified by DG
- Provide feedback on sales/customer related issues or concerns timeously.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
- Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
- Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
- Implementation and adherence to operating procedures and policies at all times.
- Ensure adherence to asset control and security procedures.
- Execution of all responsibilities with regard to point of sale.
CUSTOMER EXPERIENCE
- Provide exceptional and consistent client experience to all customers.
- Uphold and reinforce the Customer journey and experience standards.
- Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
- Use expert makeup skills when demonstrating products to customers.
- Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
- Drive increased customer database (attraction of NEW customers).
- Implementation of CRM processes and procedures.
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company and brand values.
ADMINISTRATION
- Complete daily tracking sheets/reports and submit as required.
- Provide retail reports and updates as required.
- Assist the Store Manager and Assistant Manager as required.
REQUIREMENTS/QUALIFICATIONS
- At least 3 years’ cosmetics experience within a retail environment
- At least 3 years’ advanced make- up experience
- Certificate in Make-Up is compulsory
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required by the retailer
- Must have own transport
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail makeup and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
KEY RESPONSIBILITIES
BUSINESS PERFORMANCE
- Assist the Store Manager with store P&L, budgets, and projections. Together with the team, build plans and ensure execution to achieve/exceed sales budget and achieve optimum expense ratios.
- Together with the Store Manager, monitor % to sales target with action plans daily, weekly and monthly.
- Implement business processes of managing expenses to increase profitability.
- Ensure that store stock loss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store.
- Ensure compliance to OHASA requirements ensuring a safe working environment at all times.
- Be the custodian of risk and control areas in the store – stock management, stockloss plans, banking, health & safety etc. – ensure all processes are followed, train all team members and complete necessary administration and reporting.
CUSTOMER SERVICE DELIVERY
- Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
- Ensure appropriate staffing levels to support customer service requirements – agree to store schedule with Store Manager and communicate to team members accordingly.
- Monitor monthly performance axes split/slow lines and build suitable actions with Store Manager and team to address performance gaps.
- Drive IPT to a target of 3.
- CRM Management – ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients – adhere to POPIA guidelines at times.
- Oversee BC’s communication to customers to ensure customer recruitment and retention.
- Drive the attraction and retention of new customers.
- Manage in store customer complaints or concerns efficiently and effectively. Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve.
MERCHANDISE MANAGEMENT
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
- Conduct weekly analysis and interpretation of all stock management reports with appropriate actions.
- Ensure communication of stock issues e.g., out of stocks, overstocks.
- Ensure data integrity through effective stock control and ensure SOP is followed.
- Monitor your stock versus tester ratio to ensure that testers are used efficiently.
- Identify maintenance issues, report to the Brand Manager and follow up.
- Assist Store Manager with implementation and execution of all merchandise management processes and procedures.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to retailer requirements at all times.
- Adhere to and maintain brand standards at all times.
PEOPLE MANAGEMENT
- Assist in the recruitment of new team members.
- Induct new staff members.
- Manage the performance of self and all direct reports - ensure that regular feedback coaching, and mentoring on performance is provided to all team members.
- Be actively involved in staff Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
- Identify training needs for team members and communicate needs to Training Manager.
- Attend classroom training and ensure that staff apply this ongoing learning in store. Ensure effective usage of the PCG Academy as the online training and communication platform.
- Ensure an open, motivated, and harmonious work environment – create a great working environment through excellent leadership.
- Manage daily team/people issues.
- Conduct weekly EMTs in store with Store Manager to ensure key focus areas are addressed and standards are
- maintained.
- Maintain records of all EMTs, monitor impact and report back as required.
- Formally review job performance for all employees quarterly and annually and maintain written records of such meetings; implement the company performance processes.
- Conduct monthly one on ones with sales team to address and enhance performance – coach team members to ensure optimal performance.
MARKET INTELLIGENCE
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to business plans.
- Ensure that all promotional and event directives are executed in accordance with brand guidelines.
STAKEHOLDER MANAGEMENT
- Ensure client experience standards are consistently upheld and reinforced.
- Build strong working relationships with all internal and external stakeholders.
ADMINISTRATION REPORTING
- Daily, weekly, monthly sales tracking sheets.
- Weekly and Monthly top 5 competitors.
- Analyze sales and competitor reports to identify trends and sales opportunities.
- Create and manage effective store schedules set to meet the business staffing needs.
- Manage leave applications via ESS.
- Submit claim forms for overtime, night work (holidays etc.), ensure adherence to payroll cut-off timelines.
- Assist Store Manager with all reporting as required.
REQUIREMENTS/QUALIFICATIONS
- At least 5 years cosmetics experience within a retail environment
- At least 5 years’ advanced make-up experience
- Certificate in Make-Up is advantageous
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required
- Must have own transport
go to method of application »
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets.
- Focus on the make-up axis as a key driver
- Assist in setting up and driving sales at events/launches/retailer activities once certified by DG
- Provide feedback on sales/customer related issues or concerns timeously.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
- Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
- Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
- Implementation and adherence to operating procedures and policies at all times.
- Ensure adherence to asset control and security procedures.
- Execution of all responsibilities with regard to point of sale.
CUSTOMER EXPERIENCE
- Provide exceptional and consistent client experience to all customers.
- Uphold and reinforce the Customer journey and experience standards.
- Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
- Use expert makeup skills when demonstrating products to customers.
- Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
- Drive increased customer database (attraction of NEW customers).
- Implementation of CRM processes and procedures.
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company and brand values.
ADMINISTRATION
- Complete daily tracking sheets/reports and submit as required.
- Provide retail reports and updates as required.
- Assist the Store Manager and Assistant Manager as required.
REQUIREMENTS/QUALIFICATIONS
- At least 3 years’ cosmetics experience within a retail environment
- At least 3 years’ advanced make- up experience
- Certificate in Make-Up is compulsory
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required by the retailer
- Must have own transport
go to method of application »
KEY RESPONSIBILITIES
Project Management Services
- Management of all build projects as signed off by the Board of Directors.
- Ensure that all projects have been scoped and briefed in.
- Ensure that timelines are agreed upon and adhered to.
- Ensure that project objectives/dependencies are identified, reported on and managed at all times.
- Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
- Complete post implementation reviews to ensure successful delivery has been achieved and ensure that improvements can be made for future projects.
- Ensure that effective handovers on all projects are conducted timeously and effectively – ensuring business continuity and mitigation of risk for all respective customers and PDS.
- Build standard operating procedures for project management services; ensure buy-in from all key stakeholders.
Project Management: New Brand Builds
- Obtain project build scope and objectives from the brand team (the client).
- Create a project plan and sign off with all relevant stakeholders.
- Ensure efficient and effective execution of approved project plans.
- Liase with internal brand team (the client) to obtain design - liase with all relevant stakeholders until approved.
- Obtain relevant quotes and samples from shop fitters and manage process to obtain final sign off.
- Work with selected shop fitter to obtain technical drawings.
- Sign off technical drawings with international brand team.
- Liase with the retailer to sign off technical drawings.
- Ensure drawings are approved by all relevant parties.
- Post approval, manage the build process with either local shopfitters or international shopfitters as appropriate with regular touch points and feedback to the client and retailers until build is ready for installation.
- Ensure that all stakeholders are updated regularly to ensure timelines are met - liase with inbound/logistics around shipping of builds where relevant.
- Manage and highlight all risks and build mitigation plans.
- Once build is installed, take pictures, send to stakeholders, flag snags and manage accordingly.
- Value Added Services: Identification and Capitalisation of Trade Opportunities
- Using visual and spatial awareness principles, identify visual opportunities for brands in the trade (Example: develop and create POSM concepts for submission to brands for approval within the brand guidelines).
- Communication of opportunities to the brand team to obtain feedback and approval.
- Project management for identified visual opportunities with all relevant stakeholders – Local brand team and international.
- Fulfilment of visual briefs from brand clients.
- Communication, Stakeholder Management and Customer Service
- Build effective working relationships with internal and external stakeholders to achieve overall business objectives.
- Develop and maintain relationships with our customers to ensure PDS is deemed integral to their business, so as to maximise business growth and enable business continuity.
- Ensure customers and all key stakeholders receive timeous updates and feedback regarding the status of respective projects.
- Escalate and/or flag all potential and current issues/risks with the PDS senior management team timeously.
- Work in partnership with all other departments to ensure the smooth day to day running of the business as a whole, through regular and relevant communication.
Reporting
- Creation and maintenance of all detailed project plans.
- Ensure each project file is updated with required documentation.
- Provide reporting updates for EXCO and Clients timeously.
- Budget and financial responsibilities
- Obtain sign-off on project budgets from the client.
- Obtain sign off for any ad hoc maintenance requirements for any new or existing builds.
- Allocate own resources and work with others to ensure specified budget requirements are adhered to.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Bachelor’s degree/equivalent
- 3 - 5 years relevant working experience
- Microsoft Office (Word, PowerPoint, Excel, Outlook, MS Teams)
- Experience in retail and cosmetics is essential
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KEY RESPONSIBILITIES
ACHIEVE REGIONAL SALES TARGETS
- Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
- Achieve monthly and annual set targets (sales, expense and staffing targets).
- Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
- Implement and monitor qualitative events throughout the region to drive sales.
- Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.
BUDGET AND EXPENSE MANAGEMENT
- Manage costs and expenses within the region, so that they do not exceed sales growth or target.
- Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
- Manage and approve BC and CM claims.
- Ensure staffing budget is not exceeded and monitor these expenses monthly.
STOCK MANAGEMENT AND MERCHANDISING
- Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
- Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
- correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
- Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
- Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
- Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously
ADMINISTRATION AND REPORTING
- Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
- Compile and complete commissions at month end.
- Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
- RDM Scorecard to be completed for each store that is visited monthly.
- Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
- Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
- Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.
TEAM MANAGEMENT AND LEADERSHIP
- Identify and recruit high performing CMs, BCs, and fragrance promoters.
- Manage succession planning and performance management of store staff.
- Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
- Oversee inducting of new staff members.
- Identify training needs for CMs and assist them in identifying needs for BCs.
- Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
- Monitor the CMs ability to drive application of learning on the job.
- Review role play and coaching tracking forms with CMs to monitor skills.
- Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
- Foster a work environment in region based on the PCG values.
- Support the CM in driving a heathy team moral and PCG culture.
- Manage conflict at counters where CMs may need support or assistance.
- Manage daily team/people issues with CMs (absenteeism, leave).
- Conduct weekly team meetings for on-going communication.
- Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
- Quality assure and verify BCs performance reviews conducted by CMs.
- Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business qualification advantageous
- 5 years’ experience leading and managing retail teams
- 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
- Proven Track record in leading a team and achieving sales targets retail experience is essential
- Valid driver’s license and own car – willing to travel
- Excellent communication, interpersonal and relationship building skills
- Working knowledge of MS Office/Excel/PowerPoint
Method of Application
Use the link(s) below to apply on company website.
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