Job Opportunities at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The purpose of this role is to implement the CBU Sales and Distribution strategy in conjunction with all the unbranded channel partners and strategies while creating regional strategies aligned to business objectives.
• The main KPI’s that need to be implemented and managed are channel economics linked to efficiencies. Net Sales Revenue being the overarching objective. The role is to act as a conduit into the rest of the business but not limited to i.e. Segment Marketing, Product and Services, Digital and Content and Financial Services. Deeper understanding of segmented marketing, strategy and business development as well as analytical and basic financial competence.

Your responsibilities will include:

• Brand representative: Be the face of the brand across all unbranded channels, ensuring a unified and compelling brand representation. Uphold and promote the brand values, messaging, and visual identity consistently within the unbranded branded channel.
• Monitor competitor activity in the county and work with Marketing to develop and implement competitor activity plans to ensure the gap is closed.
• Weekly and monthly management reporting and analysis of unbranded channel and competitor landscape
• Through a team deliver and be responsible for market share intelligence, revenue and net promoter score for unbranded channels.
• Operationalise the Sales, Business Development, People, Projects and General Management strategies. (Inform, customise and Execute comprehensive channel strategies to maximise brand exposure and
  engagement. Collaborate with cross-functional teams to align channel efforts with overall brand objectives)
• Financial Service and Fixed Services, driving beyond mobile and relevant business objectives and customer experience in a county area as defined by Vodacom. (Vodacom products and services)
• Build and maintain strong, strategic relationships with key stakeholders internally, i.e. Channel, Retail Operations etc.; and externally, i.e. Government; Service Providers, sales partners such as wholesalers; to effectively implement county plans to drive revenue growth and beyond mobile in the region. (copy info from Branded manager into this profile)
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels. Through a better understanding of customer pain points and be consistent in approach aligned with CX experience ambition of Vodacom. Spirit days/surveys in Branded channel
• Implementation of the CBU and Channel Strategy will be required.
• Drive customer take-up of Vodacom products and services the unbranded channel through effective proposition, campaign management and sales initiatives.
• Design creative go-to-market approaches in collaboration with the regional marketing team, and ensure effective execution within timelines and budget
• Ensure that all propositions and campaigns are executed on time and in full both regionally and HO aligned.
• Ensure compliance with POPI, Health and Safety standards for staff and with external stakeholders.
• Manage suppliers and OEMs within the channels
• Collaborate on ensuring stock is managed (forecasting / stock deliverables / stock in trade and wastage) efficiencies.
• To engage Unbranded team in centre and facilitate channel on clarity of DB numbers for the year linked to their respective deal letters. (Gross Connections, VABS & Inflow revenue etc.).
• Implement people transformation initiatives in third parties
• Analyse, resolve and feedback on all regional customer issues
• Protect and promote Vodacom products and comply with regulations like POPI and RICA etc.
• Report on sales performance both internal and external. (EXCO, reviews, tracking and analysis, etc.) daily, weekly, monthly and quarterly.
• Identify and provide leads for new business partners.
• Customer acquisition and retention (Base and Inflow)
• Constantly monitor competitor activity in the trade and create plans to mitigate as necessary.
• Manage Field Marketing Agency relationship and execution, as well as alignment with regional priorities.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region

The ideal candidate for this role will have:

• Matric – Essential
• Degree / Diploma – Essential. (A 3 year Business Management /Sales / Commercial Diploma/Degree or SAQA Accredited Equivalent etc.)
• Minimum of 5-8 years’ sales experience
• Minimum of 2 years at Management level (Essential).
• Should have experience in Management of a Sales Strategy, Business Development, People, Projects and General Management.
• Drivers licence (essential)
• Own vehicle

Core competencies, knowledge and experience:

• Delivering Results (financial and all KPIs) and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Leading and Supervising (Mentor and Leader)
• Analysing (Using data, deriving insights and Initiate action through approval processes)
• Creating and Innovating.
• Planning and organise.
• Presentation skills
• MS Office

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 April 2026 

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Role Purpose/Business Unit:

• To implement new IP\MPLS Transmission technologies.
• To assess security vulnerabilities, address risks and maintain controls across the entire  transmission network.
• To Plan and Build the IP MPLS network.
• To assist with network modelling.

Your responsibilities will include:

IP MPLS Technology & Security

• Sound understanding of Cyber Security controls and processes related to Vulnerability Management, Patching, User Access Management, Privileged Access Management.
• Good understanding of Cyber Security risks and mitigating solutions.
• Provide technology strategic direction in the Transmission domain
• Ensure alignment with Vodafone’s technology strategy, policies and objectives
• Develop a clear technology strategy for Vodacom in the field of IP/MPLS
• Implement new IP/MPLS technologies
• Develop clear supplier strategy in the field of IP/MPLS
• Define and manage technology roadmaps in the field of IP/MPLS
• Perform comprehensive lab tests on new equipment with the associated field trials where required and produce detailed reports, results and recommendations with the rest of the team.
• Conduct research on strategic trends and new technologies in the field of IP/MPLS with the aim of developing roadmaps and benchmarks against world best practices
• Ensure alignment between supplier roadmaps and Vodacom requirements.
• Arrange periodic meetings with suppliers to obtain the latest product updates and trends in the field of IP/MPLS
• Ensure alignment between Transmission and the Technology Group strategy based on broader objectives defined within the company strategy
• Manage supplier relationships associated with Technology Governance
• Manage relationships with other technology departments within Vodacom and Vodafone
• Set quality standards and procedures against world best practice benchmarks and the management of these processes
• Compile strategic and operational documentation in relation to the field of IP/MPLS that will inform planning internal planning guidelines and masterplans
• Make key technical recommendations to management on technology trends and evolving network architectures in the field of IP/MPLS
• Identify key areas in terms of technology and network evolution in the field of IP/MPLS and communicate to all relevant stakeholders
• Identify risk areas in terms of network capacity and performance and communicate to all stakeholders
• Provide support on due diligence investigations on behalf of the Transmission department
• Perform cost-benefit analysis associated with specific technical scenarios and trials under consideration
• Develop business cases and business models where required that support business imperatives such as operational efficiencies in terms of CAPEX and OPEX spend
• Present to internal and external technology forum as well as
• Present at international conferences
• Compile the HLD and LLD for the transmission network.
• Engage with Assurance, Regional Operations and NMG Network Performance teams to understand and address network concerns.

Budgets

• Provide inputs to the CAPEX budget formulation.
• Provide inputs to the OPEX budget formulation.
• Cost efficiency – investigate ways to reduce costs

The ideal candidate for this role will have:

• Matric/ Grade 12 (or SAQA accredited equivalent)
• A 4 year engineering degree/BSC degree   (Essential)
• CompTIA Security+ certification
• MBA qualification is preferable.
• Minimum 10 years’ experience in the Telecommunications Transmission industry.

Core competencies, knowledge, and experience:

• IP\MPLS technologies.
• The ability to lead and operate within a team structure
• Formulating Strategies and Concepts
• Strategic level problem solving skills
• Strong interpersonal skills to function at all levels in the organisation
• Advanced level technical writing skills
• The ability to manage stress for prolonged periods
• The ability to focus on detail
• Facilitation skills
• Creating and Innovating
• Planning and Organising
• Deciding and Initiating Action
• Persuading and Influencing
• Analysing
• Delivering Results and Meeting Customer Expectations
• Telecommunication industry
• Project management
• Business Process
• Leadership Skills
• Computer Literacy

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 April 2025.

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Role Purpose/Business Unit:

• This critical leadership role is responsible for driving VB exponential growth through the end-to-end transformation of the Vodacom Business Internal and External Market Proposition and Strategy.
• The focus will be on enabling consultative, value-based selling, enhancing Product and Solutions Go-To-Market Strategies, driving thought leadership, and delivering strategic campaigns and activation initiatives. This role will lead a team that drives transformation initiatives across key clients and market segments, working across Vodacom Business to achieve its goals and objectives. 
• The role requires a strategic thinker with strong execution skills, capable of leading cross-functional teams and enabling significant business growth. This team will work with and upskill teams across Vodacom Business, including Sales, Product and Solutions to drive new ways of working and engagement to deepen the capabilities of Vodacom Business as a future-ready techco.

Your responsibilities will include:

Strategy Formulation & Execution: 

• Translate the organisational strategy into meaningful transformation targets.
• Facilitate current and potential customer value workshops
• Develop and implement a comprehensive sales enablement program, including co-ordination of key customer engagements, upskilling on consultative, value-based selling methodologies, competitive positioning, and co-creation
• Create and maintain sales Hyperbooks and resources to equip the sales team with the necessary tools and information to effectively articulate the value proposition and address customer needs
• Identify and share market insights and best practices with the sales team and other internal stakeholders.
• Analyse the market white space to identify new clients, channels and proposition opportunities within defined areas of growth
• Develop and implement Vodacom Business’s marketing strategy in line with the overall corporate strategy, with a view to creating shareholder value 
• Develop and support Subsidiary and Products & Solutions teams in the repositioning of product propositions that address identified market needs and customer pain points 
• Develop and execute a thought leadership strategy to position Vodacom Business as a trusted advisor and innovator in the technology space
• Develop key account plans and sales teams to drive value based growth
• Build relationships with key stakeholders to promote Vodacom Business’ thought leadership
• Develop clear value propositions and messaging that articulate the unique benefits of Vodacom Business solutions and differentiate them from competitors
• Develop and delivery of creative brand and marketing campaigns, informed by key insights, to elevate the Vodacom Business brand and to drive demand for propositions
• Full accountability and management of marketing budgets and resourcing
• Work with business teams to report on the impact of the marketing and go-to-market initiatives aligned to the business strategy 

Business Enablement    

• Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Create an enabling environment for sales teams by translating the complexity of the customer environment and needs into an engagement roadmap, entrenching Vodacom Business as a trusted Technology Advisor to key customers
• Empower sales teams with skills for consultative, value-based client engagements 
• Create frameworks for complex deal management, including proposition design, financial and commercial models, delivery plans and customer engagement methodologies
• Support the account teams at client negotiations
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
• Formulate the VB unique value proposition to drive exponential growth.
• Ensure there is business performance tracking matrix covering but not limited to budget management, ROI of initiatives and Profit metrics.

Stakeholder and Relationship Management

• Establish relationships with key personnel within selected corporate accounts with regards to the input of the marketing of new products and understanding their needs.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points

Delivering through People: 

• Provide leadership, guidance and motivation to the Digital Co-X team 
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion 
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives. 
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree/Equivalent  
• A Post Graduate Degree in Technology/Sales/Marketing/Business Commerce or related field/MBA advantageous

A minimum of 10 years Innovation/Business Consulting experience, with demonstrated experience in:

• Management Consulting skills and experience
• Business to Business (B2B) Marketing
• Building strong, collaborative and trusting client and team relationships as well as structuring organisations
• Strong understanding of the technology landscape and industry trends
• A minimum of 5 years proven experience in marketing strategy consulting - essential

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Strong communication skills and the ability to interact comfortably with a cross-section of management, including C-suite executives, at a global level
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• Understanding of the  SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 06 April 2026

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Role Purpose/Business Unit:

• The Executive Head: Enterprise Mobility & IoT Solutions is responsible for defining, commercialising, and scaling Vodacom’s Enterprise Mobility and IoT portfolio across all customer segments.
• The role leads solution innovation across connected devices, smart utilities, IoT platforms, enterprise mobility management, and device lifecycle services.
• This EHOD integrates fully into the Beyond Connectivity (BYC) operating model, collaborating with Enterprise Solution Architects (ESA) to shape opportunities and partnering with Product Solution Architects (PSA), CHAS (Cloud, Hosting, Applications & Security), and IoT infrastructure teams to deliver end-to-end solutions.
• The role is accountable for revenue growth, customer penetration, solution profitability, execution of hunting strategies, and cross-portfolio convergence aligned to Vodacom’s ambition to become a Techco.

Your responsibilities will include:

Strategy Formulation & Execution: 

• Lead the development and execution of the Enterprise Mobility & IoT strategy, aligned to Beyond Connectivity and Vodacom’s ambition.
• Drive solution innovation across IoT Solutions, asset intelligence, logistics, connected infrastructure, and workforce mobility.
• Lead the Enterprise Mobility portfolio including UEM/MDM, rugged devices, mobile workforce enablement, and device lifecycle management.
• Strengthen IoT security by defining secure device, network, and architecture frameworks in collaboration with CHAS Security.
• Develop cross-portfolio convergence initiatives integrating IoT, Mobility, Cloud, Security, and VDC to deliver differentiated solutions.
• Execute the four BYC hunting motions: Reciprocal Business, White Space Mining, Competitive Conquest, and Portfolio Expansion.
• Work closely with ESAs to uncover opportunities through account mapping, customer pain point discovery, and digital transformation journeys.
• Collaborate with PSAs to develop scalable architectures, solution blueprints, accelerators, and industry playbooks.
• Lead partner ecosystem development including IoT OEMs, device manufacturers, platform vendors, and systems integrators.
• Drive commercial outcomes including pricing strategy, profitability management, solution bundling, and attach-rate growth.
• Develop IoT-as-a-Service, Mobility-as-a-Service, and Device-as-a-Service offerings.
• Develop and maintain a deep understanding of the Technology market, key trends, the competitive landscape and enterprise applications to inform product strategies.
• Define and communicate line of business Products strategy, aligned to Vodacom Business overall Goals and objectives
• Analyse market trends and customer insights to inform and define the product innovation strategy that delivers continuous product improvement and market leadership 
• Collaborate within and across product categories and create new revenue streams
• Develop and maintain a product roadmap consisting of prioritised propositions and capabilities, based on future customer needs and industry trends. 
• Manage a governance plan to ensure consistency and adherence to product development and pricing methodology and parameters, as well as the timely provision of key inputs from participating functions
• Drive and maintain the business cases and P&L for each product line
• Oversee internal and partner teams to ensure successful launch and maintenance of products and propositions.
• Define and own the GTM Strategy for the line of business’ Value Propositions, including collaborating on interconnected offers across propositions and product stacks.
• Drive and Mobilise revenue generating sales initiatives and pathways for route-to-market to support the execution of the line of business strategy nationally.
• Ensure Product revenue & margin targets are achieved, while maintaining market share leadership.
• Monitor and report on product performance, including revenue, margin, market share, pricing, white space and customer satisfaction

Budget Management

• Own and manage the IoT & Mobility portfolio budget, ensuring financial discipline, portfolio profitability, ROI-driven investment allocation, and optimisation of partner spend.
• Maintain financial forecasts, while governing expenditure against approved budgets and investments. Continuously identify areas for improved efficiency and effectiveness
• Review and authorize payments in line with approved budget and policy and submit for final processing 
• Effectively manage the team and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within a span of control
• Identify and mitigate financial risks and develop corrective action plans as needed
• Ensure identification, implementation and development of processes to optimise cost efficiency

Channel Development and Sales Revenue Growth: 

• Drive IoT & Mobility revenue through Direct, Indirect, SME, Regions and Partner channels. Build vertical-specific GTM plays for Mining, Utilities, Transport, Public Sector, Retail, and Logistics. Increase attach rates across Cloud, Security, Mobility, and IoT products by integrating with ESA-led discovery and hunting motions.
• Oversee and facilitate the annual line of business plans; sales cadence and pipeline management 
• Partner with sales executives to set annual targets for the line of business according to the agreed business plan, remaining overall accountable for revenue, profitability and the delivery of this margin. 
• Increase net sales revenue within each segment practice and channel for the line of business.  
• Deliver profitable growth by actively managing costs through the sales, delivery and servicing product cycle 
• Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard. 
• Evaluate the price performance of the line of business by developing a robust price monitoring plan and make corresponding price optimisation recommendations

Stakeholder Management

• Build collaborative partnerships and alliances for market success.
• Manage and collaborate with Vodacom Business management and sales leadership to develop growth plans for the Business
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. 
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework. 

Delivering through People: 

• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.  
• Support and enable the team to succeed by driving skills development and future-fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion 
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels. 
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree/Equivalent  
• Specialisation or certification in IoT, Mobility Management, Security, Networks, or Architecture is preferred.
• Postgraduate qualifications/MBA (Desirable)
• 10+ years experience in IoT, Enterprise Mobility, ICT solutions, or related domains.
• Proven experience leading complex IoT deployments, mobility ecosystems, or connected infrastructure programmes.
• Strong commercial experience in product/solution management, GTM strategy, or business development.

8+ years’ Technology Management experience in related environments e.g. (ICT) with demonstrated experience in:

• Managing a large-scale product organization 
• Portfolio and solution management
• Technology sales and solution delivery
• General management skills – particularly strategy, finance; marketing and HR
• Experience leading cross-functional teams and partner ecosystems.

Technical Competencies

• Deep understanding of Enterprise Mobility (UEM/MDM), rugged devices, and mobile workforce platforms.
• Strong knowledge of IoT technologies (NB-IoT, LTE-M, private LTE/5G, MQTT, LwM2M).
• Expertise in IoT device management, platform integration, and security models.
• Understanding of smart utility solutions including metering, grid monitoring, and infrastructure IoT.
• Ability to lead solution design with ESAs and PSAs within a cross-domain product environment.
• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities 

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 06 April 2026

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Role Purpose/Business Unit:

• To serve as Vodacom South Africa’s principal authority for RAN network strategy, optimisation, and performance evolution, accountable for defining, governing, and driving VSA’s multi‑technology (4G/5G/IoT/MOCN) RAN optimisation strategies.
• The role provides expert-level technical leadership, shaping long‑term RAN architectural direction, baseline templates, feature governance, parameter frameworks, MOCN strategy, predictive AI/ML‑driven optimisation, and end‑to‑end performance excellence across the network.
• The Manager leads three capability pillars: RAN Network Strategy, RAN Performance & Operations, and Automation & Data Intelligence ensuring cohesive execution of national RAN evolution plans, feature and parameter trials, optimisation frameworks, and data‑driven decision systems.
• The role influences Vodacom and Vodafone Group standards, vendor roadmaps, and strategic technology direction with respect to features and parameters to ensure VSA retains market‑leading network performance and customer experience.

Your responsibilities will include:

• Lead VSA RAN Strategy, Evolution & Technical Governance: Own the end‑to‑end RAN strategic optimisation roadmap (4G, 5G/5G+,  IoT, MOCN), including baseline parameter template governance, feature strategy, long‑term feature planning, and alignment with Vodafone Group technology direction. Influence vendor feature roadmaps, standards, release validation, and strategic technology decisions, in relationship to key features meant to enhance customer experience.
• Authority for National RAN Performance, Optimisation & Operations: Provide expert‑level leadership for daily/weekly network performance frameworks, OSS, Crowd & Drive test KPI performance improvement & RAN performance governance forums coupled with national execution across all VSA regions.Own high‑impact gap analyses, parameter governance, feature/parameter trials, automated RF optimisation and operations readiness reviews.
• Drive AI/ML‑Enabled Automation, Data Intelligence & Predictive Operations: Accountable for the strategy and evolution of SON, ML‑driven RAN optimisation pipelines, predictive models, prescriptive analytics, data governance, and automation workflows enabling proactive strategic RAN network optimisation.
• Cross‑Functional and Vendor Technology Leadership: Primary strategic interface with vendors, Vodafone Group, engineering, assurance, regulatory teams, NMG, and regions to align RAN strategies, technical frameworks, architecture decisions, feature prioritisation, and optimisation campaigns. Ensure national alignment on RAN baseline standards, templates, releases, performance methodologies, and operational practices.
• Expert Diagnostics, Innovation & Technical Leadership: Act as principal authority for complex RAN investigations, multi‑technology performance diagnostics, protocol analysis (3GPP AS/NAS), data‑driven insights, and identification of emerging risks/opportunities. Mentor technical teams, uplift engineering capability, and steer innovation initiatives, trials, and future network evolution programmes.

The ideal candidate for this role will have:

• Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science or related field (essential).
• 8+ years of Telecommunications experience
• Postgraduate qualification such as an MSc in Electrical Engineer or similar field preferred.
• Professional certifications in in 5G, cloud, AI/ML, SON/automation, or data engineering advantageous.

Core competencies, knowledge, and experience:

• Deep specialist expertise in LTE/NR RAN architecture, 3GPP AS/NAS protocols, RRM, MOCN, SON, AI-SON features & parameter frameworks, and multi‑vendor environments (at least 10years).
• Proven capability in advanced data‑driven analytics, ML/AI frameworks, Python/R‑based analysis, predictive modelling, and automation enablement.
• Strong strategic technology, parameter and feature planning proficiency, including long‑range RAN evolution, baseline governance, feature/parameter lifecycle management, and vendor roadmap shaping.
• Demonstrated leadership in complex network investigations, optimisation methodologies, KPI frameworks, and performance governance.
• Ability to influence and collaborate across senior technical domains (Vodafone Group, NMG, Engineering, Vendors, VSA), with strong analytical, technical writing, architecture, and stakeholder‑management skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 09 April 2025. 

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Role Purpose/Business Unit:

• Function as consumer advocate to represent customer’s voice in business decisions. Manage customer insights development, regional market research projects across formal and informal tools, and data analysis across services and payment types.
• Synthesize the results of projects into a deep understanding of customers and the market and use that knowledge to support product development, customer experience and customer value management initiatives within the Region.  

Your responsibilities will include:

CXX & Customer Insights: The primary objective is to use our customer insights to better manage & optimize our customer touchpoints to meet or exceed customer expectations, ultimately driving customer satisfaction and loyalty.

• To provide high level support and   customer service to internal clients as per performance contract agreed
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• To be responsible and accountable for interpreting and analyzing statistical reports based on channel feedback and propose action plans whilst maintaining relationships with key stakeholders.
• To drive improvements of all retail & customer touchpoints in the region including: NPS, TNPS, FTF /EFF, Average Waiting time, Qnomy, Pilots impacting CX e.g., Appointment booking| Peer to Peer program | Store ICU program.
• To be the regional custodian for regional tracking studies incl. NPS / BMS / tNPS [and or any other analysis by condensing the data into monthly and quarterly insights reports].
• Drive the local implementation of the customer experience strategy [incl. digital first strategy] developed by COPS into the region.
• Gather and integrate customer insights requirements across the business to gain & develop a deep understanding of consumer target segments within Prepaid, Postpaid, FTTH and VFS to drive revenue growth for the region.
• Manage research briefs for the region (both formal and informal) to build regional insights.
• Identify opportunities to streamline processes to improve customer experience in the business.
• Continuously review the escalation matrix for the different business channels in CBU Core to improve on the speed in resolving customer related issues.
• Build relationships and engage with key stakeholders in the regions and at the centre to improve on customer journeys.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with the Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with CBU Core CVM team to provide insight and recommendations on trends or behaviour of base.

Data Analyst: The primary purpose is to collaborate with the CVM team and central Commercial Management team to develop appropriate base management campaigns that drive growth and retention strategies.

• Monitor regional performance across all key KPI’s to drive commercial actions to meet or outperform budget targets.
• Drive an ethos of “scientific selling” by ensuring all business decisions are underpinned by sound analytical and consumer insights.
• Influencing key organisational strategies by holding the various areas accountable for integration of insights and performance of associated actions/activities.
• Analyse regional customer base in conjunction with the CVM team at the centre to provide insight and recommendations on trends or base behaviours.

Product Lead: The primary purpose will be to collaborate with the teams at the CBU Core team during the product development process by gathering and prioritising product requirements based on customer needs and market trends.

• To understand the development of postpaid, prepaid, FTTH, VFS propositions against a planned roadmap with clear consideration of regional customer needs.
• To identify market trends, customer needs, and competitor offerings that the core product teams can use as actionable insights to ensure timely, relevant, and high-quality product delivery.
• To evaluate uptake of retail enablement, sales journeys as to ensure store consultants have effective sales tools to drive consideration & uptake on all new products & propositions. 
• To support and provide feedback to the product teams for new product propositions, engage in cross-functional teamwork with product delivery teams to make sure we have the right sales tools.
• To support the branded and unbranded channel teams ito leading proposition knowledge and training. That is to ensure that all customer facing staff are fully trained to accurately explain product features and benefits.
• Manage post-implementation/launch reviews and recommend actions based on proposition performance.

The ideal candidate for this role will have:

• 5-8 years experience in a sales, retail and/or commercial / customer care environment
• Relevant Sales or general business National Diploma (3 years) (NQF 6) or Degree (NQF 7) with a minimum of 2 years experience in a managerial capacity with staff responsibility
• Must be willing to travel (must have a driver’s license), own vehicle. 

Core competencies, knowledge, and experience:

• Customer Obsessed
• Knowledge of customer service principles
• Analytical abilities to manage big data
• Performance Reporting  
• Capability of working in a complex organization
• Ability to build strong relationships and credibility with multiple levels internally and externally
• Result-driven
• Solution driven
• Reporting or analytical function
• Attention to detail and analytics within reporting
• Commercial acumen
• Demonstrates strong communication skills, influencing and persuading teams to ensure effective collaboration across channels
• Strong understanding and knowledge of competitors’, products, services, processes and educates customers according to defined Vodacom standards to improve customers´ experience
• Provides operational excellence in regional area to launch a key product)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 06 April 2025