Current Vacancies at Volvo Group

The main purpose of the role is to provide support to the business in using applications and services, and contributes to maintaining and operating our end user and onsite services. The IT Support Specialist will provide support either remotely (e.g. Service Desk, User Administration, User Requests) or locally (Factory Support, Desk Side Support).
The Support Specialist IT will be involved mainly in:
Incident management.
Request management.
Change management.

Reporting: This position will report to IT Manager IOS EMEA South Africa.

Job Objectives:

• Work within the guidelines and routines defined for the product or assignment.
• Work to ensure relevant KPI/PI’s goals for the team they are working with are met for the product or assignment.
• Escalate cases to other support functions when necessary.
• Perform incident resolutions and request fulfilments.
• Contribute to the identification and escalation of problems in supported services and solutions.
• Contribute to knowledge management and the documentation of errors and known work arounds.
• Follow the requirements concerning Information Security described in Volvo’s Security Handbook.
• Utilise and contribute to Volvo’s Knowledge Management System.
• Documentation skills would highly advantageous i.e., creation of how-to and operational documents.
• Provide high level support with regards to IT support, back up to the technical staff.

User training or guidance with regards to IT implementations, IT Roadshows and where identified;

• Assist with IT solutions when it comes to IT installations, Microsoft Teams Rooms setup, proposals of new solutions for small to medium sized IT and/or technology projects.
• Vendor management engaging on solution offering, SLA managements and evaluations for the following areas of telephony, mobile devices and printers.
• Management of the mobile contracts; spend, data, stock control, user management and contract revisions.

Qualifications & Job Experience:

• 5 years in an operational IT environment.
• ITIL knowledge and understanding. Foundation qualification would be an advantage.
• Power platform (PowerApps, Power Automate, data management) would be an advantage.
• Windows 10.
• Deal with third party supplies on external supported products.
• Azure foundation qualification (AZ900) – can be attained once appointed.

Key Competencies:

• Support experience in the most common services and solutions provided by Group IT.
• Experience interacting with end user.
• Planning, scheduling and monitoring own work within short time-line.
• Performing routine activities and a range of varied work activities in a variety of structured environments.
• Working in a team.
• Absorbing technical information when it is systematically presented and applying it effectively.
• Applying a rational and organized approach to work.
• Contributing to routine incident/event resolutions.
• Awareness of standards and processes.
• Participate in technical discussions.
• Awareness of business requirements.
• Travel may be required from time to time.
• Required to be at the plant in Umbogintwini (Amanzimtoti) at least 1 day a week.
• Knowledge of Volvo standard and the application thereof.
• Understanding and knowledge of what Volvo has to offer, and the ability to communicate this to the end user.

go to method of application »

The main purpose of the job is to produce the required labor hours through maintenance and repair work, in accordance with the Company quality and efficiency standards.

Reporting: This position reports to the Team Leader.

Job Objectives:

• Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
• Interpret and implement information in Volvo Manual and Service Literature.
• By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
• Follow repair, maintenance instructions and specifications as per the manual.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.

Follow procedures for breakdown work:

• Liaise with driver before responding to customer breakdowns;
• Ensure the correct documentation is in place and accurately completed before submission.
• Compliance to ISO 9001 and other Safety standards.

Qualifications & Job Experience:

• Matric/N3.
• Trade Test Certificate - Qualified Diesel Mechanic.
• 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.

Key Competencies:

• Ability to read all relevant measuring equipment.
• Knowledge/skills to effect correct repair work.
• Ability to interpret technical manuals and specifications and put into practice.
• Must be able to speak, read and write English.
• Computer literacy.

go to method of application »

The main purpose of the job is to support the functional and operational areas of the Aftersales business for the Region thus ensuring business development in the best possible way with the primary focus being CSI and profitability.
To ensure common processes throughout the region and to integrate the region with the entire Volvo Group Southern African business via close interaction with other regional managers, aftermarket and business control.
To build and maintain good relationships with customers and prospective customers.
To promote and seek opportunities for the Aftersales business with a view on increasing the current level of business and capture incremental business for the Region.

Reporting: The position will report to the Regional Manager (Northern Region).

Job Objectives:
Parts , Workshop and New Truck Sales.

• Support the Region in ensuring that the highest level of customer service to all customers.
• To promote the Service and Parts Departments in the most effective and profitable manner.
• Monitor daily holdups in the workshops and speed of turnaround and highlight support requirements immediately.
• Ensure customer queries are actioned timeously in relevant departments.
• Promote the sale of parts, workshop hours and other soft products throughout the region.
• Ensure correct levels of Aftersales support to all customers.
• To schedule and coordinate regular customer meetings regionally wherever and whenever necessary in order to present a unified Volvo offering to the customers in line with the Commercial Crew Concept
• Consistently monitor CSI and address areas for improvement.
• Act as a liaison between the branch, aftermarket (h/o) and the customer.
• Monitor outstanding campaigns and address with the relevant branches.
• Support Aftermarket (H/O) requirements that is required.
• Support, from an aftermarket perspective, the new and used truck sales organization where necessary as part of the Commercial Crew.

Qualifications & Experience:

• Minimum 5 years industry experience preferably from within a commercial truck environment.
• Business diploma and technical qualification.

Key Competencies:

• Leading and supervising.
• Excellent verbal communication.
• Analyzing ( Evaluative, forward thinking).
• Planning and organizing.
• Ability to cope with pressure and setbacks.
• Adapting and responding to change.
• Financial Management.
• Result driven.

It is part of the Aftermarket Support Manager function to promote and increase sales, the following information needs to be gathered:

• Current Fleet Size of each customer.
• Split between Volvo and other brands.
• Age of vehicles in the fleet.
• Current mileages.
• Replacement cycle.
• How many vehicles are still under warranty and have service contracts.
• Confirm if the customer does self-servicing.
• Confirm if customer use genuine Volvo parts on all vehicles and whether under warranty or not.
• Check what alternative (pirate) are purchased and why.
• What we can offer as a total one stop offering so that 100% of his Volvo business is through us.

go to method of application »

The main purpose of the job is to produce the required labor hours through maintenance and repair work, in accordance with the Company quality and efficiency standards.

Reporting: This position reports to the Team Leader.

Job Objectives:

• Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
• Interpret and implement information in Volvo Manual and Service Literature.
• By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
• Follow repair, maintenance instructions and specifications as per the manual.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.

Follow procedures for breakdown work:

• Liaise with driver before responding to customer breakdowns;
• Ensure the correct documentation is in place and accurately completed before submission.
• Compliance to ISO 9001 and other Safety standards.

Qualifications & Job Experience:

• Matric/N3.
• Trade Test Certificate - Qualified Diesel Mechanic.
• 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.

Key Competencies:

• Ability to read all relevant measuring equipment.
• Knowledge/skills to effect correct repair work.
• Ability to interpret technical manuals and specifications and put into practice.
• Must be able to speak, read and write English.
• Computer literacy.