Job Vacancies at Believe Resourcing

Job Purpose:

• To support the Claims Department Call Centre through accurate, efficient, and timeous answering calls, handling queries within various SLAs, SOPS Turnaround times

Skills & Competency Requirements

• Grade 12/NQF4
• Basic Computer Skills
• Strong phone contact handling skills and active listening
• Well versed in Business English (written and verbal)
• Communicates clearly and reasons logically
• Customer Service Orientation
• Respects and works well with others
• Operates as a team player
• Prioritizes, follow-up and orders work in a methodical manner
• Conscientious - meets deadlines and pays attention to detail to ensure quality
• Displays integrity and honesty
• Is meticulous and organized
• Able to deal with time pressure and maintains a level head
• Analytical of nature

Duties And Responsibilities

• Query receipt and resolution
• Call Management
• Customer Service
• Attend to correspondence (Emails)
• Attend to telephone queries from Insureds
• Attend to all ad hoc tasks when required
• Check that all documents required for the claim are on the claim file
• Request outstanding documentation from the client.
• Attach documents to the claim
• Update UW on device detail changes
• Data maintenance – ensuring system data remains updated and relevant

Job Specification

• Query receipt and resolution
• Call Management
• Customer Service
• Attend to correspondence (Emails)
• Attend to telephone queries from Insureds
• Attend to all ad hoc tasks when required
• Check that all documents required for the claim are on the claim file
• Request outstanding documentation from the client.
• Attach documents to the claim
• Update UW on device detail changes
• Data maintenance – ensuring system data remains updated and relevant

Primary Purpose Of The Job

• To support the Claims Department through accurate, efficient, and timeous processing claims within various SLA’s, SOPS Turnaround times

Desired Skills and Experience

• Sales, Customer Satisfaction, Customer Experience

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Role

• You will turn bland written documents into eye-catching, mesmerising sales propositions that entice the client to review and enjoy them as well as producing presentations for our sales teams that create an unforgettable story the client cannot resist!
• As our creative genius you will develop high impact, visually captivating proposals and presentations that significantly contribute towards producing a winning proposition.

Experience & Qualifications Required

• Creation of compelling sales/marketing material within a fast paced, dynamic environment
• Experience of collaborating with diverse and multi-disciplinary teams
• Degree/Qualifications in Creative / Artistic Discipline or equivalent industry experience
• Desktop publishing software skills such as Photoshop, InDesign, and full Microsoft Office Suite

Behavioral Competencies & Personal Attributes

• Creative
• Innovative
• Resourceful
• Collaborative
• Highly effective communication skills
• Confident working with a range of software and design tools
• Ability to work in a deadline-orientated environment without compromising artistic creativity
• Strong attention to detail

Key Responsibilities

• Develop an “identity” for the bid and ensure brand presence across all related material / media
• Support the sales & bid team members in the production of customer facing imagery and designs that convey value propositions, win themes and the solution narrative
• Work with Subject Matter Experts (SME) to turn written, numerical, and existing content into compelling visual representations
• Ensure compliance with required proposal deliverables and timescales
• Create and manage a range of document and presentation templates
• Work within corporate brand guidelines

Desired Skills and Experience

• Photoshop, degree, InDesign, Microsoft Office Suite