Customer Service Agent at Believe Resourcing

Job Purpose:

• To support the Claims Department Call Centre through accurate, efficient, and timeous answering calls, handling queries within various SLAs, SOPS Turnaround times

Skills & Competency Requirements

• Grade 12/NQF4
• Basic Computer Skills
• Strong phone contact handling skills and active listening
• Well versed in Business English (written and verbal)
• Communicates clearly and reasons logically
• Customer Service Orientation
• Respects and works well with others
• Operates as a team player
• Prioritizes, follow-up and orders work in a methodical manner
• Conscientious - meets deadlines and pays attention to detail to ensure quality
• Displays integrity and honesty
• Is meticulous and organized
• Able to deal with time pressure and maintains a level head
• Analytical of nature

Duties And Responsibilities

• Query receipt and resolution
• Call Management
• Customer Service
• Attend to correspondence (Emails)
• Attend to telephone queries from Insureds
• Attend to all ad hoc tasks when required
• Check that all documents required for the claim are on the claim file
• Request outstanding documentation from the client.
• Attach documents to the claim
• Update UW on device detail changes
• Data maintenance – ensuring system data remains updated and relevant

Job Specification

• Query receipt and resolution
• Call Management
• Customer Service
• Attend to correspondence (Emails)
• Attend to telephone queries from Insureds
• Attend to all ad hoc tasks when required
• Check that all documents required for the claim are on the claim file
• Request outstanding documentation from the client.
• Attach documents to the claim
• Update UW on device detail changes
• Data maintenance – ensuring system data remains updated and relevant

Primary Purpose Of The Job

• To support the Claims Department through accurate, efficient, and timeous processing claims within various SLA’s, SOPS Turnaround times

Desired Skills and Experience

• Sales, Customer Satisfaction, Customer Experience