Available Jobs at Osiris Trading

Job Summary

This position must help manage, coordinate, train and capacitate, guide implementation, record, administrate, monitor, review, research, report and communicate relating to the Osiris Trading Data Privacy Management function, across the Betway Africa Group.
The Junior Data Privacy Compliance Analyst will assist in cultivating an environment where associates and business partners respect and adhere to company standards of integrity and ethics and protection of personal information, while developing and leveraging internal and external partnerships and networks to achieve business goals.

Duties will include but are not limited to:

• Serves as a Junior Data Privacy Compliance Analyst, supporting the Data Privacy Specialist. • Working with the Privacy Specialist, and aligned to the vision of the organization, recommends and implements goals and initiatives (including short, medium and long-term performance targets).
• Assists to plan, manage and monitor the effective implementation of the Data Privacy Management Program.
• Assists to manage, analyse and report on the Data Privacy Management objectives, operations and customer needs.
• Assist to manage, monitor, report on and recommend process and system improvements and communicates effectively to achieve awareness.
• Assists to manage the implementation and alignment of data privacy strategies, plans and practices into business.
• Assists to manage, monitor and support the operational implementation and effectiveness of the market standards and policies into and relating to the Data Privacy Management program and planning, including legislative requirements, national and international standards and best practices.
• Assist to manage, monitor, review, research and develop and continually improve Data Privacy performance.
• Analyses feedback from all stakeholders to identify potential risk areas and assist the business to develop mitigating and control action plans.
• Manages and evaluates operational processes and makes strategic recommendations to the Privacy Specialist to ensure compliance.
• Manages adaptability of the Data Privacy Management function and planning and supports continuous learning and development opportunities.
• Assists the Privacy Specialist with providing technical guidance to relevant business stakeholders.
• Assists to manage and coordinate Incident Management.
• Maintains procedures, tools and systems relating to the Data Privacy Management function.
• Compiles and provides inputs to regular reports relating to the Data Privacy Management function that contribute to greater Ethics and Compliance and maintains data points/KPI’s

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

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Duties included

• Participate in design of contact monitoring formats and quality standards to ensure business compliance and customer satisfaction
• Perform contact monitoring and provide trend data to the Management team.
• Use quality monitoring data management system/s to compile and track performance at team and individual level.
• Perform and monitor customer care responses to our customers on all our contact mediums: call, chat, email, social media and Whatsapp.
• Participate in customer listening programs to identify customer needs and expectations.
• Provide insight on behaviours, patterns and quality compliance levels to the management team and individuals.
• Coordinate and facilitate contact calibration sessions for contact center staff.
• Provide feedback to contact center staff and team managers.
• Prepare and analyse internal and external quality reports for management staff review.
• Review areas of concern identified and compile training and coaching material/sessions to adequately address concerns.
• Compile and distribute weekly/monthly knowledge tests based on:
• Areas of concern noted through contact monitoring and evaluation
• Changes in process and compliance requirements
• Updates on promotions or terms and conditions
• Perform other duties as assigned

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KEY RESPONSIBILITIES

• We are looking for an enthusiastic DTP Designer to join our CX Marketing team. The ideal candidate will be responsible for editing and formatting visual elements.

Specific duties include, but are not limited to the following:

• Creative design editing for promotions and campaigns
• Working to a design brief
• Using specialist computer design software to prepare designs and produce layouts
• Producing final layouts with detailed specifications for typefaces, colour, images, layout specs per country.
• Reporting on job status
• Ensuring quality production
• ​​​​​​​

SKILLS AND EXPERENCE REQUIRED​​​​​​​​​​​​​​

• Diploma or Degree in Graphic Design or Advertising
• Practical DTP/ design related skills
• Fully computer literate in Adobe packages: Illustrator, Indesign, Photoshop,
• AfterEffects would be advantageous.
• Creative, with a good eye for design
• Accuracy and ability to pay attention to detail
• Ability to consistently produce good quality work
• Ability to manage time well and work under pressure
• Sound knowledge of typography, fonts and design
• Practical skills for print production would be advantageous
• Good communication skills
• Good spelling and grammar
• Ability to use own initiative
• Ability to work as part of a team

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What you will be working on

The Senior Software Developer confers with their stakeholders to analyze user requirements and convert requirements to design documents.  They design architectures, including the software, hardware, and communications, to support the total requirements, as well as to provide for present and future cross-functional requirements and interfaces.

The Senior Software Developer develops high-level system design diagrams for program design, coding, testing, debugging and documentation. They also develop and implement moderate to complex web applications on one or more platforms. They design, develop and test software, including Software Applications, Web Sites, Data Communication Processes and User Interfaces. This role is responsible for writing programming code and the development of CI/CD pipelines in alignment with DevOps standards.  

The Senior Software Developer is accountable for assigning tasks to junior developers such as coding, testing, debugging, and analytics. This role is expected to mentor junior software developers with technical guidance on programming techniques, design patterns and software development best practices.

The Senior Software Developer assists the other technical stakeholders in enforcing Agile methodology in the software development team. They support with code reviews, assist in coordinating Pair Programming and aid with implementation of best practices, coding standards and relevant methodologies. The Senior Software Developer interacts with project management to plan project schedules and technical direction.

What you need

• RESTful API Development using .NET Core (2+ years’ experience)
• C# 6.0 (4+ years’ experience)
• Elastic Stack (1+ years’ experience)
• NodeJS Development Experience (1+ years’ experience)
• MS SQL & NoSQL (Couchbase, MongoDB, Azure Cosmos DB)
• Frontend Frameworks i.e. (Angular 4+, React)
• In-Memory & Distributed Caching (MS SQL, Redis, NCache)
• Development Experience in Microservices
• Unit Testing

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Duties will include, but are not limited to:

Data Reconciliation

• Download processing data where required or receive gaming from Business Intelligence (BI).
  • Reconcile daily as required.
  • Identify Missing data
  • Notify stakeholders of missing datasets
  • Reconcile processor balances to third party confirmations.
  • Identify changes required for automation of data imports and escalate to the team lead.
  • Review the open item reports daily to identify transactions that have not been matched in order to resolve and match.

Month-end reporting and audit process

• Prepare the following month end balance sheet reconciliations for inclusion in the month end and audit files:
• Vendor / Processor reconciliations
• Prepare monthly reports
• Include all support electronically with month end reconciliations.

Other ad hoc duties

• Assistance with testing of processes before implementation on feeds.
• Other ad hoc duties as may be required from time to time.

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Job Details

The Multimedia / DTP Designer is responsible for producing all assigned marketing collateral both creatively and technically, working closely with the Head of Design, Senior Designer and all stakeholders in the business to ensure that creative outputs consistently fulfil business requirements and also drive the business in new and exciting directions. The Multimedia / DTP Designer specialises in taking the look and feel developed by the Designers and rolling them out to create original and memorable work across all digital platforms.

KEY RESPONSIBILITIES

•  Interpret a developed look and feel and apply to all digital platforms
•  Edit and resize existing collateral
•  Create banners for Conversion, Retention, Affiliate, Brand, New Markets, Product and CSI
•  Have a comprehensive understanding of the context for the content you are creating
•  Take direction and guidance from the Senior Designer and Head of Design
•  Work closely with a Copywriter to roll out campaigns as well as with the 5 HTML Designer, Art Directors and Multimedia / DTP Designers
•  Deliver creative that is in line and compliant with the CI
•  Work with Traffic to ensure deadlines are met
•  Ensure languages are inserted correctly
•  Stay up to date with industry developments and tools and ensure coding is correct and up to date
•  Ensure that all links work
•  Attend daily stand-up meetings with the Senior Designer and Traffickers
•  Develop fresh and original proactive work and come up with ideas beyond the brief
•  Build and maintain effective relationships within the team as well all stakeholders in the business

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

SKILLS AND EXPERIENCE REQUIRED

•  3 year Diploma or Degree in Graphic Design or Advertising
•  5 years + experience in a Design and Multimedia
•  Proficient in Photoshop, InDesign, Illustrator, After Effects and Dreamweaver
•  Digital and coding experience required
•  Consistent high standard and quality of work with high attention to detail
•  Good time management and problem solving skills
•  High level of organisational skills and ability to prioritize
•  Ability to handle multiple projects at a time and meet multiple deadlines in a fast-paced environment
•  Excellent interpersonal and communication skills
•  Ability to be proactive and come up with ideas beyond the brief
•  Team player
•  Interest in sport essential

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JOB SUMMARY

• You’re curious about things like the client experience, and the world of online betting and regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

KEY RESPONSIBILITIES

•  Support the Head of Design in growing The Studio into an effective creative hub
•  Lead, motivate and inspire a team your direct team of copywriters.
•  Defining requirements for and leading the copy development of concepts with executions that are on-brief, on-brand, innovative and adheres to global best practices
•  Reviewing and approving copy assets of varying descriptions and complexities (e.g. social collateral, campaign assets, internal comms templates, ATL collateral, scripts, radio and TVC etc.)
•  Lead, develop and mentor your copy team members, creating a culture of creativity, growth, innovation and collaboration
•  Leading copy reviews to elevate our voice and tone making sure we communicate with a clear, branded, point of view
•  Ideate and brainstorm with the copy team on broader brand experiences to provide another valuable perspective
•  Sharing your work and providing feedback to teammates
•  Working with in-country teams to ensure the intention behind copy is accurately captured with local flavour.
•  Comfortable working in an agile work environment adapting timelines as needed
•  Plan, write, edit and improve copy and concepts across multiple platforms
•  Regular feedback to the Head of Design on your teams performance, delivery and growth plan
•  Work closely with the Creative and CI lead to ensure we are consistently on Brand.
•  Partner effectively with agency and internal teams to ensure copy solutions accurately communicate qualities consistent with the Betway brand image.
•  Assume responsibility for final quality and accuracy of the end product of all copy team members
•  Develop, maintain and clearly articulate the copy brand guidelines for all platforms [mobile, desktop, video, emails, ATL, BTL etc.)
•  Use performance metrics to investigate copy elements' success and use findings to improve copy solutions & guidelines.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

SKILLS AND EXPERIENCE REQUIRED

•  You will be a natural communicator, leader and mentor, who delights in bringing conceptual thinking and solutions to all they do and can inspire your team to be brave and creative while maintaining administrative delivery.
•  A digital first and seasoned leader with a track record of creative excellence, conceptual ability, strategic thinking, and creative team management
•  A working knowledge of the Adobe creative suite as well as executing and evaluating creative in Microsoft applications, such as PowerPoint, word and excel.
•  A strong communicator who is capable of providing constructive feedback in order to keep the team delivery-focused, organized and goal-orientated.
•  A self-starter who takes initiative and actively works towards growing the creative capabilities and profile of the team.
•  At least 8 years relevant experience, with 2 years of experience as a team lead.

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Jod Summary 

The role of the IT Technician is to provide technical support for company computer hardware, mobile devices and applications that are used by staff in the office and working remotely. Support also includes installation, configuration, testing of all software supported under the established guidelines. The IT Technician will also support and maintain network infrastructure within the office environment.

• Configuring, Iinstalling, maintaining, and troubleshooting all company hardware
• Deploying and supporting windows operating systems and applications
• Maintaining office networking infrastructure in conjunction with the network engineer and system administrators.
• Work with third-party suppliers/vendors to resolve technical problems with computing equipment and software i.e. Dell & Microsoft support.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, VPN services, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Supporting mobile devices with email, MS Teams and Multi Factor Authentication and SSPR procedures.
• Providing fast, accurate problem solving through the central service desk and escalating incidents to the right departments where needed.
• Maintain excellent verbal communication skill with the ability to communicate effectively with non-technical colleagues and technical staff when problems arise and provide user guidance through a consultative process with the infrastructure team
• Attend daily standby meetings with the rest of the technical team to give feedback on current issues and workflows
• Participate actively and flexibly in a range of system projects together with the IT Project Manager.
• Carry out regular IT training, couching to familiarise staff on the use of office hardware and shared platforms and new change in systems.
• Ensure that all desktop, laptop and printing devices are accurately recorded and controlled via the Asset Auditing software and processes.
• Ensure staff are aware of IT Policies and Procedures
• Support offices in other regions.

Additional Information:

• Matric, A+ and N+
• At least 2-3 years of relevant experience
• Excellent administrative skills
• Commitment to the company Values
• High level of integrity and ethical behaviour
• Good communication and interpersonal skills
• Ability to work under pressure
• Ability to make logical and analytical decisions in a timely manner
• Ability to apply and follow procedures
• Excellent oral & written communication skills
• Knowledge of IT assets and equipment is a requirement
• Knowledge of ticketing systems
• Experience in IT Asset Management (advantageous)
• Microsoft desktop certification, MD100 or MD101 (advantageous)
• Knowledge of internet security and data privacy

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KEY RESPONSIBILITIES

The Senior Designer is responsible for producing all assigned marketing collateral both creatively and technically, working closely with the Head of Design and all stakeholders in the business to ensure that creative outputs consistently fulfil business requirements and also drive the business in new and exciting directions. The Senior Designer specialises in conceptualising and creating fresh, original and memorable work across all digital platforms.

• Develop the look and feel for various digital campaigns
• Conceptualise and create banners for Conversion, Retention, Affiliate, Brand, New Markets, Product and CSI
• Interpret and execute creative briefs from concept to design to roll-out
• Have a comprehensive understanding of the context for the content you are creating
• Provide creative and technical guidance, coach and inspire Junior Designer/s
• Work closely with a Copywriter to develop campaigns locally and for Africa
• Deliver creative that is in line and compliant with the CI
• Work with Traffic to ensure deadlines are met
• Ensure languages are inserted correctly
• Stay up-to-date with industry developments and tools
• Ensure that all links work
• Attend daily stand up meetings with the Creative & CI Lead, HOD and Traffic
• Consistently develop fresh and original proactive work and come up with ideas beyond the brief
• Stay up-to-date with industry developments and tools
• Share best practices and cutting-edge work with the team
• Build and maintain effective relationships within the team as well all stakeholders in the business
• Question the brief upfront to gain an understanding of the offering and the creative needed to sell it

This job description is not intended to be an exhaustive list of responsibilities.  The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

SKILLS AND EXPERIENCE REQUIRED

• 3 year Diploma or Degree in Graphic Design or Advertising
• 5-6 years’ experience in Design, 2 years of which is at a senior level
• Advanced level in Photoshop, InDesign, Illustrator
• Basic understanding of UI
• After Effects and Dreamweaver advantageous
• Good command over design techniques and visual elements
• Good aesthetic sense, creative thinking with strong attention to detail
• Consistent high standard and quality of work
• Good time management
• Problem solving skills is a necessity
• High level of organisational skills and ability to prioritize and be proactive.
• Ability to handle multiple projects at a time and meet multiple deadlines in a fast-paced environment
• Excellent interpersonal and communication skills
• Work overtime when needed during peak campaign season
• Interest in sport would be ideal

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KEY RESPONSIBILITIES

The Affiliate Account Manager will be required to source and recruit qualified affiliates and partners for the Betway Partners Affiliate Program, promoting the Betway Brand in Africa. The Affiliate Account Manager will need to manage and grow the on-going relationship with these partners to deliver on aggressive new account and delivery goals in various channels.

Specific duties include, but are not limited to the following:

•  Develop commercial relationships with potential acquisition partners, including affiliates and media groups.
•  Retention and activation of the dormant base of affiliates.
•  Negotiating and reviewing commercial agreements with all partners for optimal delivery.
•  Analysis of campaigns, reporting on ROI and developing strategies to improve it.
•  Growing and maintaining strong relationships with affiliates through regular communication.
•  Provide daily feedback to line manager on existing deals and future deals.
•  Monthly reporting back to team and line manager on account performance.
•  Plan and organize promotions that encourage affiliates and partners to generate acquisitions.
•  Manage earnings models and help resolve any affiliate issues/concerns/request.
•  Coordination of back-end fulfilment with other departments, including Fraud Operations and Creative.
•  Keep aligned on Country and Product developments.
•  Drive innovation through new and existing channels.
•  Networking and attendance at international conferences, if opportunity becomes available.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

SKILLS AND EXPERIENCE REQUIRED

•  Relevant tertiary qualification or qualified experience.
•  Minimum 3 years client facing experience, whether in sales and/or account management.
•  Experience within Affiliate Account Management and Affiliate Marketing.
•  Experience in banner advertising, SEO, SEM, Google AdWords, social media, mobile marketing and e-commerce business development
•  Demonstrated understanding of online metrics including key concepts such as CPA, CPM, ROI, effective revenue share etc.
•  Demonstrated sports enthusiasm, knowledge and interest across various Sports and Casino categories.
•  Ability to operate at both a strategic and operational level and manage a high level of complexity.
•  Innovation combined with excellent business acumen, to identify or develop viable online marketing strategies.
•  Proven ability to collaborate and work across business divisions.
•  Team player who can work well in a fast-paced environment.
•  Entrepreneurial-minded.
•  Strong work ethic and target driven.
•  Proficiency in Excel, Word, PowerPoint and Outlook.
•  Excellent communication skills.
•  Strong negotiation and analytical skills proving highly numerate.