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Danfoss engineers technologies that enable the world of tomorrow to do more with less. We meet the growing need for infrastructure, food supply, energy efficiency and climate-friendly solutions. Our products and services are used in areas such as refrigeration, air conditioning, heating, motor control and mobile machinery. We are also active in the field of ...
Job Description
Applications are invited from experienced and enthusiastic Customer Services Specialist for an opportunity based in Johannesburg, South Africa. The role focusses on ensuring service excellence and enhancement of customer loyalty through identifying opportunities to better serve the customer while addressing customer support requests and perform outbound sales activities.
The role reports into the Customer Services Manager.
Job Responsibilities
Responsibilities for this position include but are not limited to
Answering inbound calls from customers with various questions and enquiries about Danfoss’s products and services.
Reviewing of project specifications and product selection to quote.
Handling general pre- and post-sales customer queries, orders, and claims.
Partnering with customers in conversation over phone or email to determine what products they need and by when.
Providing technical support & advisory on the phone or via e-mail.
Collaborating with sales, transportation, fulfilment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
Registering all customer queries on CRM (Salesforce.com), following-up and escalating when needed.
Managing data quality in SAP and CRM system.
Preparing reports for Customer Services Manager including weekly report of prepared quotations and pending items.
Background & Skills
Background and experience:
Matric is essential.
Minimum 2 years’ experience in Customer services either in an inbound/outbound call centre environment or client facing role.
You should also have extensive experience working in SAP (minimum 3 years). Experience on Salesforce.com would be an added advantage.
The ideal candidate will possess the following skills/attributes:
Strong interpersonal and communication skills.
Great attention to detail with ability to multi-task
Problem solving and time management competence
Customer Centric
Results driven yet tactful and professional
Very good problem solving, organizing and perseverance skills
Open to change and looking for continuous improvement areas in processes
Team player
English essential. Proficiency in an African language would be an added advantage
Sound presentation skills would be beneficial.
Job Description
Applications are invited from suitably qualified and experienced candidates for a Sales Engineer opportunity based in Johannesburg, South Africa. You will be responsible for developing the Danfoss Commercial Climate Solutions Product portfolio in alignment with the overall country/regional sales strategy, enhancing and spreading the knowledge of the Danfoss brand and Commercial Climate Solutions Products over the Southern Africa market.
The role reports to the Sales Director: Climate Solutions.
Job Responsibilities
To be successful, you will need to:
Identify and visit new Commercial Refrigeration customers and prospects
Visit and support potential customers and relevant stakeholders(distributors, OEM's, end-users, contractors, system integrators, consultants, designers, and others) to transfer knowledge and marketing experience
Build customer relationships and increase customer’s satisfaction
Prospect activities and proactively collect the necessary market information and feedback to obtain a competitive advantage
Prepare quotations, configurations and calculations of orders and projects
Organize and participate to exhibitions, seminars, and meetings
Realize sales targets by promoting the product portfolio to increase sales
Prepare products technical presentations
Deliver weekly and monthly reports.
Background & Skills
The ideal candidate possesses these skills.
To be considered for this position, you must have at least a bachelor’s degree in business; engineering preferred and have outstanding communication and business acumen.
Sales experience stemming from a technical background.
Understanding of the Food Retail, Energy Management and HVACR industries.
Collaborate with others in a matrix organization.
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