Job Opportunities at Sage

Job Description
You will form part of, and support four close-knit development teams located across the globe as the go-to DevOps support engineer for the Sage Business Cloud Payroll product. With something new always coming down the pipeline, you will gain a variety of exposure — from solving smaller administrative/automation tasks to supporting the larger project on a global scale. You will enjoy this role if you like to showcase your skills by helping people and want to further enhance your DevOps and Azure/AWS cloud experience.

Minimum qualifications

• 2+ years of experience in DevOps (or similar role)
• Great communication skills
• Supported cloud related projects using platforms and tools such as GitHub, Terraform, Azure, Azure DevOps, AWS, Docker, etc.
• Good understanding of automated tasks such as builds, tests, deployments, and monitoring of Single Page Applications (SPA) and .Net applications
• Keeping security at the forefront of all that you do
• You equally value learning from your team as you do supporting them and the organization’s vision

go to method of application »

Job Description 

This role forms an integral part of contributing towards the overall Sage strategy of cloud first, and delivering expert knowledge towards effortless Omni channel experience across multiple products and platforms.

Key Responsibilities

• Provides expert knowledge by supporting and resolving complex product escalations for Customer Support and other stakeholders
• Create knowledge sharing initiatives for Customer Support and online platforms. I.e. Knowledgebase articles, Sage City posts, email communications, webinars etc
• Deliver timeous communication to the Customer Support teams relating to product updates, software releases, bug fixes
• Identifies the root cause of the customers software or system issues and uses system analysis and testing techniques to solve highly complex application or system issues
• Monitors trending customer issues to develop proactive communication and customer education
• Contributes to the overall Digital Transformation objectives through improving efficiencies and quality across online platforms
• Manages the logging process of software bugs or product enhancements and ensures timoues resolution
• Works collaboratively with internal and external stakeholders
• Continously finding ways to enable all our customers to be self-sufficient in minimising time to solve complex application support queries
• Prioritises workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization
• Remains relevant on the latest technical and business knowledge in all assigned applications, as well as support processes and procedures.

Qualifications Required

• Bachelor's Degree/ National Diploma in IT/ Finance/related
• 1-2 years related experience