Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
- Ensure telephone is answered as per telephone standards
- Use current Standard Operating Procedures (SOP) strictly for appointment taking processes
- Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction
- Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used
- Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.
- Monitor no show rate, and keep record of reasons of no-shows
- Pre-print all repair orders for the following day
- Appointment Taking
- Delivery and control of Government and Subsidy vehicles
- Allocate time available for appointments, carry-overs and walk-ins
- Timeous reminders to customers for service daily
- Pre-printing of job cards daily
- Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached
- Booking and control of Special Campaign Recalls
- Recording of all job cards on and off site for easy access and record keeping
- Perform any other reasonable duties, which may be required
Qualifications and Experience
- A minimum of Grade 12
- Computer literacy is essential
- Clear Credit and Criminal Record
Skills and Personal Attributes
- People Handling Skills
- Time-Management
- Must have excellent verbal communication skill
- Empathy and honesty
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Key Duties and Responsibilities:
- Attend scheduled technical/ level training courses.
- To assist with the repair of vehicles in order to obtain practical experience under the supervision and instruction of a Technician.
- Prepare thoroughly for level tests in order to qualify within the maximum of 2 years.
- Assist with housekeeping; keeping tools and equipment clean and in good order, and work area clean.
- Follow workplace safety and conduct rules and protocols.
- Perform any other reasonable duties which may be required from time to time.
Qualifications and Experience
- Must have Grade 12 with Pure Maths and Physical Science passed at a minimum mark of 50%.
- Valid, unendorsed driver’s license
- Must have a clear criminal record
- Must be apprentice level 2 Motor Mechanic competent with mechanical insight and technical skills exposure.
Skills and Personal Attributes
Knowledge and Skills Required:
- Competently able to operate manufacturer diagnostic equipment/ computer in order to access information.
- Physically fit for heavy work; able to physically complete the duties associated with the role.
- Enjoy working with your hands.
- Able to work in noisy environments.
- Have good eyesight and hand-eye coordination.
- Possess very strong problem solving/ trouble shooting and motor vehicle fault finding skills.
- Mental alertness
- Must have sound English communication and writing skills to accurately record findings and work conducted on job cards and access repair information in OEM bulletins and online systems.
- Meticulous and accurate
- A team player.
- Energetic and action orientated.
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Key Duties and Responsibilities:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience
- Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
- Must also be qualified and experienced as an auto electrician
- Relevant OEM product training - will be an advantage.
- Need excellent “fix right first time” track record.
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Mechanical insight
- Problem solving and motor vehicle fault finding skills.
- Mental alertness
- Must have sound English & Afrikaans communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
- Valid, unendorsed driver’s license
Skills and Personal Attributes
- Mechanical insight and expertise
- Problem solving and motor vehicle fault finding skills.
- Mental alertness
- Have sound English & Afrikaans communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
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Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar premium brands successfully is an advantage and prior experience selling PRE-OWNED vehicles is highly desired.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Preference will be given to suitable prospects that speak the language commonly spoken in the area.
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English AND Afrikaans (read, write & speak)
- Interpersonal ability; working with people, relating to others and networking.
- Listening
- Delivering results
- Customer orientation
- Negotiation
- Persuading and Influencing
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms and technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurized environment.
- Initiative and problem solving abilities
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar premium brands successfully is an advantage and prior experience selling PRE-OWNED vehicles is highly desired.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Preference will be given to suitable prospects that speak the language commonly spoken in the area.
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English AND Afrikaans (read, write & speak)
- Interpersonal ability; working with people, relating to others and networking.
- Listening
- Delivering results
- Customer orientation
- Negotiation
- Persuading and Influencing
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms and technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurized environment.
- Initiative and problem solving abilities
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Key Tasks:
- Invoice vehicles accurately and timeously in accordance with the offer to purchase authorised by management.
- Ensure accurate and timely (daily) capture of purchase invoices.
- Bring vehicle into stock.
- Invoicing vehicles out.
- Create purchase orders to suppliers for recon and fitments; ensuring that each payment has an order number.
- Raise/ create cheque requisitions in accordance with standard processes and policies.
- Verify creditor invoices.
- Contact suppliers regarding outstanding invoices and capture.
- Monthly reporting on outstanding orders.
- Balance vehicle costing on Automate/ Evolve to the department manager’s cost sheet.
- Ensure required documentation is available in the deal file before invoicing.
- Assist stock controller in reporting of sales cards.
- Daily debtor’s allocation and updates to back office.
- Report any deviations to the Sales Manager.
- Stock takes (twice a week) of all vehicles bringing vehicles into stock.
- Provisions on all vehicles that are in stock.
- Update stock list with retail prices.
- Control of the Demo Fleet, updating reports to Matrix, back office and weekly stock takes.
- Responsible for registration and licensing documents for the used vehicle department.
- Work closely with the Sales Executives and Sales Manager/s.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- Two (2) years of relevant administrative experience in the motor industry which includes at least six months' experience in invoicing; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Experience in Automotive retail environment either in cashier or sales.
Qualifications Required:
- Senior Certificate (Grade 12) with Mathematics/ Accounting.
- Bookkeeping qualification will be an advantage.
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- A working understanding of Automate and/or Evolve is required.
- Knowledge of basic arithmetic
- Knowledge of basic bookkeeping
- Knowledge of relevant dealership stock and sales policies and procedures.
- Understanding of the compliance governing the retail industry would be an advantage.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English (read, write & speak) but also able to effectively communicate with customers and colleagues/stakeholders.
- Interpersonal ability; working with people, relating to others.
- Highly developed ability to organise, control and multi-task.
- High attention to detail and accuracy.
- Making decisions within scope of responsibility and taking action.
- Initiative and problem-solving abilities
- Delivering results and meeting customer expectations.
- Customer orientation; a commitment to service excellence and customer satisfaction.
- Analysing
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Coping with pressure and setbacks; able to work productively in a pressurized environment.
- Team work orientation, yet still able to work independently with minimal supervision.
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Key Tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Experience Required:
- A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic technical understanding and background with the Ford brand is essential.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
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Key Duties and Responsibilities
- To carry out diagnostic work and to implement the relevant actions required in terms of servicing / repairing vehicles.
- To take steps to ensure the servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- To discuss matters with the service advisors and customers as required and to provide concrete explanations.
- To ensure standards are maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To adhere to Motus as well as OEM policies, procedures, and expectations.
- To recommend purchases of capital equipment if need be.
- To complete all forms and documentation as required and to draft relevant reports if need be.
- To mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required.
Qualifications and Experience
Experience and Qualifications:
- Valid Trade certificate as technician – essential.
- Valid unendorsed drivers’ licence.
- 2 - 3 Year technician experience within the automotive industry.
- Proven track record for “Fix right first-time.”
- The following qualifications / experience will be advantageous:
- OEM recognized certifications and OEM experience as technician.
- Health and safety related
Skills and Personal Attributes
Skills Required:
- Mechanical insight.
- Problem solving and motor vehicle fault finding skills.
- A strong team player yet still able to work independently with minimal supervision.
- Customer orientated.
- Fast decision making and action orientated.
- Knowledge of relevant OEM operating programs.
- Sound communication and writing skills to accurately record findings and work on job cards.
- Basic computer skills.
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
- Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
- Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
go to method of application »
Specific Role Responsibilities
Call Handling
- Ensure that the clients are informed of the procedures of the company and applicable financial Institutes regarding Finance
- Applications
- Manage customer situations
- Respond promptly to the needs of the customer and solicit feedback to improve service
- Respond to requests for service or assistance from the branches
- Build customer’s interest in the services and products offered by Auto Pedigree
- Following up on each enquiry and ensuring that the client was given efficient time to respond
- Attend to outbound and inbound calls with speed and efficiency
Problem Solving
- Analyze the various parts of a situation properly and develop logical solutions
- Identify and escalate priority issues
- Maintain calmness in a difficult situation besides upholding the values of the organization
- Resolve problems efficiently and professionally
Administrative Duties
- Update the Lead Management System with regards to feedback on leads
- Record all activities on the required reports
- Email correspondence from clients
Customer Service
- Ensure that the clients are informed of the procedures of the company and applicable Financial Institutes regarding Finance Applications
- Manage customer situations
- Respond promptly to the needs of the customer and solicit feedback to improve service
- Respond to requests for service or assistance from the clients
- Build customers interest in the services and products offered by Auto Pedigree and promoting brand awareness through marketing and opportunities
- Customer Service Orientation
Miscellaneous
- Participate in sales and team meetings
- Participate in sales training
- Follow department standard operating procedures
- Adhere to the policies and procedures of the company
- Any other duties as assigned
Qualifications and Experience
Minimum Experience
- 2 years relevant Experience
Minimum Qualification
- Grade 12/ Senior Certificate
Minimum Requirements
- Computer literate with a basic level of competence with Excel and Outlook A valid South African ID document A valid drivers licence The appointed person will be required to work shifts, weekends and travel.
Skills and Personal Attributes
- Comprehend, capture and interpret basic customer information
- Ability to adapt to the changing environment, any delays or other unexpected demands
- Target driven and ability to meet deadlines
- High level of motivation and good social skills
- Ability to work well as part of a team or as an individual
- Sound knowledge of telephone etiquette
- Customer Service Orientated
- Attentive to cost saving
- Time Management
- Attention to detail
- Ability to follow instructions as well as take responsibility for their actions and also keep commitments
- Sales and marketing skills
- Knowledge of NCA
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
- Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
go to method of application »
Specific Role Responsibilities
- The purpose of the role is to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
Qualifications and Experience
Qualifications, Skills and Experience Required:
- Minimum of 3 years’ experience in warranties and costing.
- Bookings Clerk or Service Reception experience in a retail motor dealership environment would be of advantage.
- CDK drive experience essential.
- Renault, Kia & Hyundai brand experience preferable.
- A minimum of Senior Certificate (Grade 12)
- Computer literate: competent using job-relevant functions required in MS Word and Excel.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English (read, write & speak).
- Interpersonal ability; working with people, building relationships.
- Costing & financial literacy: able to understand relevant financial concepts, apply reasoning and do relevant calculations.
- Administration proficiency
- Meticulous; able to deliver consistently high levels of accuracy and attention to detail.
- Customer service skills
- Highly organised
- Takes initiative
- Resolving conflict
- Following instructions and procedures
- Coping with pressure and setbacks; able to work productively in a highly pressurized environment.
Personal Attributes:
- Professional
- Self-managed
- Diplomatic
- Self-confident; assertive
- Determined and resilient
- A team player
- Results driven
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The responsibilities of a Driver include the following tasks:
- Responsible driving whilst using the company vehicle (i.e. obeying traffic and road safety regulations etc.).
- The vehicle is cleaned, fuelled, and in a roadworthy condition at all times.
- Vehicle services are booked and carried out; the logbook is accurately updated (i.e. km’s).
- Vehicle licensing is renewed annually and all vehicle incidents (i.e. traffic fines, breakdowns, etc.) are reported timeously.
- The vehicle is checked for damage, defects, missing parts, spare wheel, and spanners, and report discrepancies to management.
- Do all other reasonable duties required by the department.
- Work overtime as reasonably requested.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Driver Experience within the Motor trade advantageous
Skills and Personal Attributes
Minimum requirement:
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Strong admin management skills
go to method of application »
Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
- Customer and team orientation
- Proven track record of meeting regular monthly targets on budget and CE
go to method of application »
Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
- Customer and team orientation
- Proven track record of meeting regular monthly targets on budget and CE
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail