Job Opportunities at Smollan

• We’re on the lookout for an experienced Field Manager who will collaborate to create growth for our Clients, Customers and our Business. Someone who has the ability to proactively influence and manage relationships and resources to ensure efficient and effective service delivery and in-store execution.

As a Field Manager, you will be responsible for:

• Pro-Active Operational Excellence
• Business Insights and Execution
• Teamwork and Self-Management
• Stakeholder Engagement
• People Management
• Manage Promotional Activity
• Achieve POP Objectives
• Monitor New Innovations
• Efficient Achievement of Targets
• Control Expenses

What are we looking for?

To qualify for this role, you should

• Have 2-3 years’ sales experience in an FMCG or relevant environment
• Have at least 2 years’ supervisory experience
• Have a relevant Diploma/Degree at NQF Level 6
• Have a code 8 drivers’ license
• Demonstrate sales management skills
• Be able to lead a diverse team
• Focus on performance and be results driven

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Job Summary:

• An operational leader who ensures growth for Pick n Pay, suppliers and Daymon by proactively influencing sales of represented lines by managing the critical resources required to ensure efficient and effective dayto-day operations; and acting as a Daymon custodian, leader and people manager.

Key Responsibilities and Deliverables Manage Sales and Communication

• Management of staff to ensure continual adherence to basic merchandising requirements and objectives of that function
• Continual drive for sales through repeat replenishment by staff Ensure that all new lines are ordered as soon as the product is listed
• Ensure store staff and PnP management are aware of:
• all new lines
• Stock / supplier issues
• Staff issues
• Ensure that the Store staff are in possession of the Weekly Bulletin and are aware of its contents
• Discuss future promotions, focus lines, stock issues or any other relevant information with all necessary parties
• Communicates all relevant Franchise issues through submission of the Franchise contact report
• Identifies and takes appropriate action where over-stock situations occur and also when short-dated coded stock is found as per the Short Dated and Expired Stock policy
• Communicates immediately all pricing, listing, product, packaging or stock issues directly to management
• Management of returns and waste
• Clear understanding of the requirements / contents of each Category / Division (e.g. Imports, Fresh, GMD etc.)

Manage Customer Service

• Responds promptly to all customer and supplier complaints and requests (24hr turnaround)
• Ensure that feedback on above is detailed and correct
• Ensure that all suppliers and customers are treated with the required respect

Manage Relationships

• Establishes and maintains effective relationships with customers, principals, peers, sub-ordinates and colleagues
• Maintains professional

Manage Technology

• Uses technology to advance the business
• Completes all relevant tasks, audits on SMART in full and in time
• Ensure adoption and effective usage of SMART by store teams (where applicable)

Manage promotional activity

• Ensure that all promotional activity is completed, sufficient stock is ordered, displays, ends and Point of Sales are erected correctly and on time.
• Ensure store teams are informed about promotions
• Communicate promotional activities to store teams
• Ensure promotional activities have been implemented and maintained
• Provide feedback on promotional implementation

Achieve POP objectives

• Ensure generic Planograms (flows) are implemented
• Ensure store-specific planograms and category flows are implemented and maintained
• Ensure shelf health is implemented and maintained
• Ensure PI labels are updated and in the correct place
• Ensure promotional signage is implemented and maintained

Effective and efficient achievement of targets

• Communicate sales targets to the Store teams
• Identify in-store cross-merchandising opportunities
• Monitor sales to ensure sales targets are achieved

Control expenses

• Control cell phone/telephone expenses
• Monitor and control:
• fuel expenses
• travel expenses of staff
• overtime

Pro-active operational excellence

• Communication with store management on every visit (GNAP and feedback)
• Management of teams to adherence to:
• Basic merchandising principles
• Shelf health and stock rotation
• PnP stock management policies (Gap Scan, OOS label, stock counts)
• Manage the store teams required to ensure efficient and effective day-to-day operations of store execution including scheduling and enough coverage by day and category
• Continuous monitoring of service delivery
• Implementation of sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy
• Adheres to call cycle at all times.
• All missed calls to be completed within the next cycle
• No store may be missed for more than 1 cycle
• Ensure that every store has a Mule Train book at all times and that it is properly utilized by the store staff
• Continual review of store structures to alignment with pack out rates, trading densities and store requirements

Stakeholder engagement

• Pro-actively influencing and managing relationships between the suppliers, Pick n Pay and operational staff to ensure growth for all
• Provide continuous feedback as per requirements
• Complete Franchise contact report for every visit

Effective people management

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment and selection, induction and orientation, training and development, rewards and remuneration, succession planning and performance management
• Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
• Ensure adherence to time and attendance as per the company policy
• Feedback all Kronos exceptions in time as per policy
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing

Effective teamwork and self-management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, demonstrating abilities to manage competing demands

Key Competencies

• Good written and verbal communication skills
• Strong interpersonal, relationship and negotiation/ persuasion skills
• Ability to motivate others
• Pro-active and assertive approach
• Proven leadership skills
• Sales orientation
• Systemic thinking
• Coaching & development of others
• Team leadership
• Impact & influence
• Emotional maturity
• Change leadership
• Judgement & decision-making
• Planning & prioritization
• Performance & results driven
• Quality & detail excellence
• Organizational commitment
• Relationship building
• Service excellence
• Resilience & stress management
• Relevant Diploma at NQF 4
• Code 8 Driver’s license
• 2-3 years’ sales experience in FMCG environment at a managerial/supervisory level