Fresh Jobs at Dream Hotels & Resorts

Job Overview:

• The Food and Beverage Lead will oversee and manage all food and beverage operations at the Olifants River Lodge, with a focus on menu planning and development, purchasing and inventory management, team management, customer service, quality control and compliance, financial management, event planning and catering, marketing and promotions, vendor and supplier relations, and staying informed about industry trends and innovations.

Key Responsibilities:
Menu Planning and Development:

• Collaborate with chefs and culinary team to create menus that appeal to customers, align with the establishment's concept, meet budgetary requirements, and comply with food safety regulations.

Purchasing and Inventory Management:

• Source and purchase food, beverages, and supplies, negotiate with vendors, manage inventory levels, and ensure cost-effective purchasing practises while maintaining quality standards.

Team Management:

• Recruit, train, schedule, lead, and motivate food and beverage service team members, including waiters, bartenders, kitchen teams, and other personnel, to provide excellent customer service.

Customer Service:

• Ensure high standards of customer service are maintained by interacting with guests, addressing feedback and complaints, and resolving any issues that may arise during service.

Quality Control and Compliance:

• Monitor food preparation, presentation, and service to ensure quality and consistency, as well as compliance with health, safety, and sanitation regulations.

Financial Management:

• Develop and manage budgets, analyse financial reports, track expenses, and implement cost-control measures to maximise profitability and achieve financial targets.

Event Planning and Catering:

• Coordinate and oversee food and beverage services for events, conferences, weddings, and other special occasions, ensuring that client expectations are met and that events run smoothly.

Marketing and Promotions:

• Collaborate with the Resort Custodian, marketing and Sales team to develop strategies to promote food and beverage offerings, drive sales, attract customers, and enhance the overall dining experience.

Vendor and Supplier Relations:

• Build and maintain relationships with food and beverage suppliers, negotiate contracts, monitor performance, and seek opportunities for partnerships that benefit the establishment.

Trends and Innovation:

• Stay informed about industry trends, new technologies, and innovations in food and beverage service to continuously improve offerings, stay competitive, and meet customer preferences.

Qualifications and Experience:

• Diploma or Degree in Hospitality Management or related field.
• Proven food and beverage leadership experience of more than 3 years in a 4-star establishment.
• Proficiency in MS Office - Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Plus Point, Plus Central and Apex

Deadline:12th August,2025

go to method of application »

Job Overview:

• The Resort Operations Lead will oversee a selection of the Dream Hotels & Resorts properties and all food and beverage operations for all Dream Hotels & Resorts properties, ensuring optimal performance across all departments, including Food & Beverage, Front Office, Housekeeping, Maintenance, and Sales & Marketing. This role requires extensive travel and the ability to spend extended periods (1-3 months) at individual properties as needed.
• The Resort Operations Lead will play a pivotal role in budget management, financial oversight, strategic planning, and maintaining strong relationships with key stakeholders, including investors and directors. The candidate must be adept at leading a diverse team, improving operational efficiencies, and driving revenue growth.

Key Responsibilities:

• Provide strategic leadership and operational guidance to Property Custodians and property teams.
• Oversee all operational aspects of assigned properties, ensuring consistent service delivery and operational efficiency.
• Develop, implement, and monitor operational standards, policies, and procedures.
• Ensure compliance with all legal, health, safety, and environmental regulations.
• Oversee food and beverage operations across all Dream Hotels & Resorts properties, ensuring cost control, quality, and service excellence.
• Drive guest satisfaction initiatives, ensuring high service levels and exceptional customer experiences.
• Monitor financial performance, reviewing budgets, forecasts, and financial reports to optimize revenue and cost management.
• Develop and implement sales and marketing strategies to enhance occupancy rates and revenue.
• Manage procurement processes, ensuring optimal inventory control and supplier management.
• Conduct regular property inspections and audits to ensure brand standards are upheld.
• Oversee staff training, performance management, and talent development programs.
• Lead and manage renovations, refurbishments, and capital expenditure projects.
• Develop strong relationships with key stakeholders, including investors, directors, and suppliers.
• Conduct and lead board meetings, presenting financial and operational reports.
• Act as the primary point of contact for crisis management and problem resolution.
• Foster a high-performance culture, ensuring team motivation, engagement, and retention.
• Ensure implementation and adherence to sustainability and eco-friendly initiatives across properties.
• Monitor and analyse industry trends, competitors, and market opportunities to drive innovation and competitiveness.
• Oversee IT systems, digital platforms, and guest technology solutions to enhance operational efficiency.
• Maintain strong communication between corporate offices and on-site teams to ensure alignment with business objectives.
• Develop contingency plans for operational disruptions, including weather-related incidents and emergency situations.

Qualifications and Experience

• Minimum of 3 years in a senior operational role within the hospitality industry.
• Experience managing various types of properties, including lodges, business hotels, and resorts.
• Extensive expertise in food and beverage operations, encompassing menu planning, cost control, and service excellence. The ideal candidate must demonstrate visionary leadership and a creative approach to curating unique, property-specific food and beverage experiences that align with the brand’s identity and guest expectations.
• Strong financial acumen, including budget management, expense control, and revenue optimisation.
• Experience in strategic planning, marketing, and sales within the hospitality sector.
• Demonstrated ability to lead diverse teams and foster a culture of excellence.
• Ability to conduct and lead board meetings effectively.
• Knowledge of legal and statutory compliance requirements in the hospitality industry.
• Willingness to travel extensively and stay at properties for extended periods (1-3 months as needed).
• Resides in or willing to relocate to KwaZulu-Natal.

Deadline:31st August,2025

go to method of application »

Job Overview:

• The Strategic Sales and Marketing Director is responsible for driving revenue growth and market share through the development and execution of integrated sales, marketing, and strategies across the hospitality portfolio.
• This role leads and aligns cross-functional teams in sales, marketing, revenue management, digital, and brand to ensure the delivery of performance targets while strengthening brand positioning, customer engagement, and long-term business value.

Responsibilities:

Strategic Leadership & Growth

• Develop and execute a comprehensive strategy aligned with the group’s business objectives and market opportunities.
• Set revenue, occupancy, ADR, and market penetration targets across all hospitality assets (hotels, resorts, and timeshare).
• Identify new revenue streams, business partnerships, and growth channels including B2B, direct-to-consumer, and digital platforms.
• Oversee budgeting, forecasting, and performance reporting for all sales and marketing functions.

Sales Leadership

• Drive strategic sales plans across segments (corporate, MICE, leisure, FIT, OTA, travel trade).
• Manage key account relationships and partnerships to grow revenue and repeat business.
• Lead and support sales teams across regional offices, ensuring alignment, performance metrics, and incentive structures.
• Identify and capitalise on regional and international market opportunities.

Marketing & Brand Strategy

• Lead brand strategy and marketing execution to elevate brand awareness, customer loyalty, and market differentiation.
• Oversee the development and execution of multi-channel marketing campaigns (digital, social, CRM, content, PR, and above-the-line media).
• Champion innovation in guest engagement, personalisation, and storytelling.
• Monitor market trends, customer insights, and competitor movements to inform strategy.

Digital & Revenue Optimisation

• Collaborate closely with Revenue Management and E-commerce to optimise pricing, inventory, and online sales performance.
• Oversee performance marketing, SEO/SEM strategies, and digital conversion funnels.
• Leverage CRM, loyalty programs, and data analytics to drive customer retention and lifetime value.

Product Optimisation

• Ensure alignment between the product offering, guest experience, target markets, and the relevant sales and marketing channels.
• Guide product development and refinement to meet evolving market needs.

Cross-Functional Collaboration

• Work in partnership with Operations, Finance, Business Development, and HR to ensure alignment on business goals; bringing cross-functional collaboration with a results-driven mindset.
• Contribute to new property openings, refurbishments, or product repositioning initiatives from a commercial lens.
• Ensure effective communication and reporting to board and executive leadership.

Qualifications and Experience

• Bachelor’s degree in business, Marketing, Hospitality Management or related field (MBA preferred).
• 10 - 15 years of progressive leadership experience in sales, marketing, or commercial functions within the hospitality industry.
• Proven track record of delivering revenue growth, market expansion, and brand success. 

Deadline:15th August,2025

go to method of application »

Job Overview:
As a Food and Beverage Duty Manager, you play a key role in overseeing the food and beverage operations within the Little Switzerland Resort. Here is an overview of the job role:

• Team Leadership: Supervise and lead a team of food and beverage service staff, including waiters, bartenders, host/hostesses, and other personnel, by providing guidance, training, and support to ensure high-quality service delivery.
• Customer Service: Ensure exceptional customer service by interacting with guests, addressing their needs and inquiries, handling feedback and complaints, and ensuring a positive dining experience for patrons.
• Shift Management: Oversee daily operations during shifts, including opening and closing procedures, staff assignments, scheduling breaks, monitoring service flow, and maintaining service standards.
• Ordering and Inventory: Assist in managing inventory levels, placing orders for food, beverages, and supplies, monitoring stock levels, and ensuring proper storage and rotation of inventory to minimize waste and maintain cost control.
• Quality Control: Monitor food and beverage preparation, presentation, and service to ensure quality standards are met, recipes are followed accurately, and health and safety regulations are adhered to.
• Training and Development: Provide training to staff on service standards, product knowledge, menu items, upselling techniques, and customer interaction to enhance their skills and ensure consistent service quality.
• Cash Handling and Reporting: Supervise cash handling procedures, process payments, reconcile cash drawers, prepare daily sales reports, and ensure accuracy in financial transactions.
• Event Coordination: Assist in coordinating and overseeing special events, private functions, banquets, and catering services, ensuring that client expectations are met and that events run smoothly.
• Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations in the workplace, including food handling practices, cleanliness standards, and safe working conditions for staff.
• Communication and Collaboration: Maintain open communication with kitchen staff, leadership, and other departments to coordinate service flow, address issues promptly, and work collaboratively to achieve operational goals.

THEORETICAL KNOWLEDGE AND QUALIFICATIONS:

• Matrix certificate or similar qualification.
• Proven food and beverage leadership experience in a similar position of more than 3 years in a 4-star establishment.
• Proficiency in MS Office - Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Plus Point, Plus Central and Apex

Deadline:12th August,2025