Fresh Job Openings at CA Global Africa Recruitment

Job description

Client Description

Our client is North America's premier culinary event ticketing firm working with the world's leading culinary events. They are currently looking to build our Customer Support team in Cape Town.

Our Client offers a fun modern office in Observatory, Cape Town. You’ll be part of a great team and and have a place to learn about the world of culinary events and tours from a global perspective. They are a rapidly growing business, and for the right person, there is endless opportunity to grow with the organization.

The Role

The Customer Support Agent is a fast paced high demand position in the Call Centre. As a rapidly growing small business, this role covers various areas within the organization and is often pulled in multiple directions at once. If you are someone who loves a challenge and a wide variety of tasks on your plate, this role is for you.

Objectives & Key Responsibilities

• Answer support calls as they are received and provide them with exceptional customer service. This may include conflict resolution, ticket order processing, and technical assistance for online buyers.
• Document all customer support calls using the company CRM, ensuring that proper follow up is done for all requests that are not completed on the first call.
• Escalating and following up on trouble requests that require outside assistance.
• Manage all inbound customer support emails responding in a timely manner according to company timelines and policies that are in place.
• Assist Event Organizers through the Chat Support system and ensure their requests are documented and assigned to the appropriate staff member, if not solved on the first contact.
• Other data entry and administrative tasks as needed.

Knowledge, Skills & Experience:

• A minimum of 1 year in a customer service, technical support, or similar role.
• Proficient organizational and time management skills with the ability to work under pressure.
• Exceptional interpersonal and customer service skills are a must. Strong confidence when dealing with telephone clients and sometimes difficult situations.
• High level of comfort and familiarity with today's leading technologies. This should include both Mac and Windows PC's and Apple iOS devices (iPhone/iPad).
• Strong knowledge and passion for the food & events industry. Knowledge and experience with live events is a definite plus.
• Very strong multi-tasking skills. Ability to work in a fast-pasted environment often having to jump from one project to another throughout the day but still completing tasks on time.
• Possess exceptional problem solving skills and be able to work with little supervision.
• The ability to use initiative and be pro-active
• Multilingual French / English / Spanish is a huge advantage.
• Excellent internet research skills.
• Basic accounting skills is a bonus. Comfort with numbers as a minimum.

The perfect candidate will possess outstanding customer service skills, an above average comfort with modern technologies.

• Be proficient in managing time and tasks.
• Have a passion for food, wine, and the culinary industry.
• Day to day, this role handles inbound customer requests via phone, chat, and email from ticket buyers and event organizers from around the world (currently 34 countries). Requests can include event set-up, technical support, refund and date changes, ordering tickets, or anything else event ticketing related. Each request is unique and must be handled quickly and efficiently.
• As you will be speaking with guests and clients from all over the world over the phone, it is imperative that you possess exceptional communication skills in English. Other languages are an absolute bonus!

CA Global Africa Recruitment

If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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Job description

Qualifications: Minimum requirements are Matric or studying towards Financial Diploma/B Com.

Experience: Must have a minimum of 5 years experience in a similar type of position and environment.

Duties Required

Responsible for the Debtors and/or Creditors, and associated account recons;

• Liaison with staff, parents and other 3rd parties;
• Issue of statements;
• Generating journals on Pastel;
• Communicating with debtors and management;
• Various other ad hoc duties as determined by the position.

Competencies/Skills/Requirements

• Persuasive;
• Attention to detail and accuracy;
• Excellent computer skills;
• Able to work under pressure;
• Enthusiastic, energetic, assertive and flexible;
• Good written and verbal communication skills.

Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.

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Job description

An educational institution is urgently seeking an HR Administrator to join their institution on a fixed term contract for 6 months. Position reports directly to the HR Manager

Responsibilities

• HR Payroll
• HR Benefits administration
• Preparing weekly and monthly reports
• Compiling contracts
• Ensuring compliance with legislation
• Capturing information on database
• Handling staff queries
• All administration relating to recruitment
• Various other ad hoc duties as determined by the position

Requirements: Qualification and Skill

• Relevant HR Diploma or studying towards a relevant, HR Degree/Diploma would be advantageous.
• Computer literacy (MS Office) is essential
• Experience using SAGE/VIP Payroll
• Minimum of 2 years experience, any other HRIS experience is advantageous

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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Job description

Excellent opportunity for a newly qualified CPA/CA Accountant to transition into an internal role with a large American multinational.

Our client is seeking a Senior Associate to assist Audit Services Management in developing and implementing a comprehensive audit program for the business operations of the company in South Africa. The Senior Associate is responsible for developing and implementing audit programs designed to objectively evaluate the adequacy and effectiveness of internal controls – both financial and administrative. It is the Senior Associate’s responsibility to communicate all audit findings and recommendations openly with local and corporate management.

Responsibilities

• Assist the Audit VP and Audit Management in providing a comprehensive, practical program of annual internal audit coverage over the assigned business segments.
• Plan the objectives of each audit and prepare the related audit programs to be used during the audit to achieve the stated objectives. The audit objectives and audit programs should be reviewed with the applicable Audit Manager and/or Audit VP before field work begins.
• The Auditor’s value to management is largely based upon their ability to provide objective and accurate analysis and audit evidence. The Auditor must obtain, analyse, and evaluate audit evidence in order to cast an informed, objective opinion on the adequacy and effectiveness of the activities being reviewed.
• Obligated to prepare detailed audit work papers to provide sufficient audit evidence to support the current audit analysis as well as providing information for future audit work. Each audit must be performed in a professional manner and consistent with approved audit standards.
• Make oral presentations to local and corporate management during the audit and at the conclusion to discuss deficiencies and recommend corrective action.
• Through a written audit report, communicate audit findings and make recommendations for correcting unsatisfactory conditions, improving operations, and reducing cost.
• The Auditor must effectively communicate all audit concerns and issues prior to issuing the audit report.
• Appraise the adequacy of the corrective action taken by local management to improve deficient conditions. In those cases where the Auditor does not feel sufficient corrective action is being taken, the Auditor is responsible for facilitating the actions necessary for improvement.
• Maintain open and effective working relations with operating management. This is key to being effective in this position.
• Perform special reviews and projects at the request of management (e.g. due diligence).
• Open communication between the Senior Auditor, local management and the Audit VP and Audit Managers is required for effective and timely performance of the Auditor’s responsibility.
• The Senior Associate must recognize the need for the utmost degree of confidentiality when dealing with confidential and privileged information.

Qualification/Job Requirements

• CPA or CA(SA)
• Bachelor’s Degree in Accounting or related field
• 3+ years of Public Accounting Experience with Big 4 Firm
• Bilingual French a plus
• Excellent communication skills
• Ability to work independently
• Comfortable with traveling to International Locations approximately 40-50% of the time
• Experience with US based companies, particularly USGAAP reporting

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Job description
Qualification:

• Marketing or Public Relations Diploma or similar.
• Experience: 2 years in a classical marketing environment (preferably in a service environment) with a proven track record.
• Experience in assessing marketing needs, organising exhibitions and conducting competitor analyses.

Key Responsibilities

• School liaison.
• Providing monthly reports to the Marketing Manager.
• Organisation and execution of marketing initiatives and events.
• Organisation and execution of exhibitions.
• Monitor and report on competitor activity.
• Conceptualization and execution of marketing and advertising campaigns.

Competencies/attributes:

• Self-starter, with good people skills balanced with outstanding teamwork ability;
• Service and customer orientated;
• Results and deadline oriented
• Excellent communication skills both verbal and written;
• Projects a positive, energetic, can-do attitude and demeanor;
• Ability to work without close supervision;
• Display innovativeness and initiative

Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.