Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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DESCRIPTION
We're on the lookout for an Operational Intelligence Supervisor to be based in Gauteng
As an OI Supervisor, you will be responsible for:
- Analysis and Reporting
- Maintenance and Supervision of Adherence to Internal Processes and Procedures
- Operational Supervision and Team Management
- Administration
- Operational Excellence and Customer Satisfaction
REQUIREMENTS
- 4-5 years’ experience in a systems/analytical environment. Project Management an advantage
- Diploma or Degree/NQF level 6 or 7
- Analysis & problem solving
- Leadership skills
- Critical thinking
- Computer literacy - MS office suite
- Communication skills (verbal & written)
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DESCRIPTION
We're on the lookout for a Customer Service Consultant based in JHB North
As a Customer Servcie Consultant, you will be responsible for:
- Stakeholder Engagement
- Administration and Systems Management
- Client service
REQUIREMENTS
- 1–2 years’ experience in a Call Centre/customer service/ administration role
- Grade 12/NQF level 4
- Tertiary qualification added advantage
- Customer service skills
- Client services skills
- Administration skills
- Attention to detail
- Communication skills (verbal & written)
- Ability to work under pressure
- Stress management
- Computer literacy – MS office suite
- Punctuality
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DESCRIPTION
We're on the lookout for a Customer Service Consultant based in JHB CBD
As a Customer Servcie Consultant, you will be responsible for:
- Stakeholder Engagement
- Administration and Systems Management
- Client service
REQUIREMENTS
- 1–2 years’ experience in a Call Centre/customer service/ administration role
- Grade 12/NQF level 4
- Tertiary qualification added advantage
- Customer service skills
- Client services skills
- Administration skills
- Attention to detail
- Communication skills (verbal & written)
- Ability to work under pressure
- Stress management
- Computer literacy – MS office suite
- Punctuality
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DESCRIPTION
At eComplete, we create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey – from click to delivery – enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.
We are growing our e-Complete team in South Africa! As a Customer Relations & Content Manager- Marketing you will play a pivotal role in shaping our organization's success. The ideal candidate will take a data-led approach to content and email marketing strategy and creation. This person will not only use data to drive ideology, but will also understand the database and how and when to interact with them via email automation series or newsletter.
Your role in eComplete:
General
- Creating and running weekly/monthly/quarterly reporting and providing insights on way forward
- Keeping up to date on market trends and ensuring our clients remain relevant
- Owning client relationships on all relevant topics
- Executing a plan based on lifecycle, customer value, product engagement and Driving innovation within your vertical.
- Building and developing relationships with clients, colleagues, partners and with other departments
- Leading strategic thinking with your collaborators and co workers.
Email
- Conceptualising and compiling all creative briefs for email newsletters and automations
- Writing email content
- Producing best-practice wireframes for newsletters for design to work from
- Sourcing assets and references for email marketing campaigns
- Briefing and quality control of designed assets for the email journey, including landing pages, pop ups and embedded forms
- Maintaining and driving communication with our chosen CRM platform’s support team for quick assistance
- Troubleshooting daily errors or dips in performance, ensuring deliverability and engagement remains strong
REQUIREMENTS
Candidate Requirements & Qualifications
- Degree, qualification and/or certification in marketing or digital marketing advantageous.
- 1-3 years’ experience in content and CRM marketing in a digital marketing agency/environment.
- Demonstrated experience in CRM automation, showcasing a robust track record of driving engagement through automation strategies.
- Passion for customer engagement and a flair for creativity and innovation.
Key Competencies
- Excellent verbal and written communication skills
- High levels of attention to detail
- Data-driven with a test and learn approach to CRM
- Strategically minded
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DESCRIPTION
We're on the lookout for a Sales Consultant in Gauteng
As a Sales Consultant, you will be responsible for:
- Administration
- In-store Sales and Marketing
- Customer Satisfaction and Service
REQUIREMENTS
- 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry
- Matric
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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DESCRIPTION
As the Business Development Manager for The Company, you will play a pivotal role in driving new customer acquisitions and re-establishing relationships with lost customers. This dynamic position requires a seasoned professional with a deep understanding of the lubricants industry and a proven track record of successful business development through effective price negotiations and relationship building. Your established connections within the market will be essential in expanding The Company's footprint and enhancing its market presence.
KEY RESPONSIBILITIES:
NEW CUSTOMER ACQUISITIONS:
- dentify and pursue new business opportunities to expand The Company's customer base within the lubricants industry.
- Develop and implement effective sales strategies to secure new accounts and achieve revenue targets.
RE-GAINING LOST CUSTOMERS:
- Analyse and understand reasons for customer attrition and develop strategies to re-establish relationships with lost clients.
- Conduct thorough market research to identify trends and preferences, adapting sales approaches accordingly.
EFFECTIVE PRICE NEGOTIATIONS:
- Utilize your negotiation skills to secure favourable pricing agreements, ensuring competitiveness in the market while maintaining profitability.
- Collaborate with internal teams to develop pricing strategies aligned with market dynamics and customer expectations.
RELATIONSHIP BUILDING:
- Cultivate and strengthen relationships with key clients, distributors, and retailers within the lubricants sector.
- Collaborate with cross-functional teams to ensure seamless communication and delivery of high-quality products and services.
DEEP INDUSTRY UNDERSTANDING
- Stay abreast of industry trends, regulations, and competitive landscape within the lubricants sector.
- Utilize your deep industry knowledge to identify emerging opportunities and challenges, providing strategic insights to the leadership team.
- MARKET PENETRATION:
- Drive market penetration by identifying and capitalizing on untapped segments and geographic areas.
- Develop and execute market entry strategies to maximize The Company's presence and share in the industry.
UTILIZE ESTABLISHED RELATIONSHIPS:
- Leverage your existing network and relationships within the market to open doors and facilitate business development opportunities.
- Collaborate with industry stakeholders and influencers to enhance The Company's brand visibility.
REQUIREMENTS
QUALIFICATIONS AND EXPERIENCE:
- Bachelor's degree in Business, Marketing, or a related field.
- 5 years of proven experience in business development within the lubricants industry.
- Demonstrated success in acquiring new customers and re-establishing relationships with lost clients.
- Strong negotiation skills with a track record of effective price management.
- In-depth knowledge of the lubricants market, including industry trends and key players.
- Established network and relationships within the lubricants sector.
ATTRIBUTES:
- Strategic thinker with the ability to translate market insights into actionable business plans.
- Excellent communication and interpersonal skills to build and maintain strong relationships.
- Results-oriented mindset with a focus on achieving and exceeding targets.
- Proactive and self-motivated individual with the ability to work independently and as part of a team
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OVERVIEW:
As a Marketing Implementor at The Company, you will be a hands-on contributor to the success of our marketing efforts in South Africa. This role requires initiative, a willingness to take on tasks directly, and a proactive approach to driving marketing activities. We're seeking individuals who have proven experience as a Marketing Implementor, familiarity with traditional marketing tools, solid computer skills, and excellent communication and presentation abilities. Additionally, candidates should either be studying towards a marketing degree or possess a degree in a relevant field.
KEY RESPONSIBILITIES:
- Ground-Level Execution: Take charge of implementing marketing campaigns on the ground, ensuring all tasks are executed efficiently and effectively.
- Initiative: Show proactive initiative in identifying opportunities for marketing activities and taking action to capitalize on them.
- Campaign Assistance: Assist in the planning and execution of marketing campaigns under the guidance of Marketing Managers and Specialists.
- Basic Knowledge Application: Apply marketing experience and skills to tasks, seeking guidance and learning opportunities to enhance performance.
- Collaboration: Work closely with the marketing team to support various initiatives and projects.
- Reporting: Provide feedback on campaign performance and contribute to post-campaign analysis.
- Adaptability: Be willing to adapt to changing priorities and tasks as required by the dynamic nature of marketing.
- Promotional Activities: Support the organization and execution of promotional activities to enhance brand visibility and engagement.
- Learning and Development: Continuously seek learning opportunities to improve marketing skills and knowledge.
REQUIREMENTS
REQUIREMENTS AND SKILLS:
- Proven experience as a Marketing Implementor.
- Familiarity with traditional marketing tools.
- Solid computer skills, including MS Office.
- Excellent communication and presentation skills.
- Studying towards a marketing degree or in possession of a marketing degree or a relevant field.
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OVERVIEW:
- As the Independent Workshops (IWS) REP for The Company, you will play a crucial role in partnering with The Company distributors and the The Company Distributor Business Manager to identify and sign on new Independent Workshops as exclusive The Company partners. This role requires a dynamic individual with a keen understanding of the automotive industry, strong negotiation skills, and the ability to manage various aspects of workshop engagement, including contract negotiation, site inspections, workshop revamp activities, and performance tracking.
KEY RESPONSIBILITIES:
IDENTIFICATION AND ONBOARDING:
- Work closely with The Company distributors and Distributor Business Manager to identify potential Independent Workshops (IWS) for The Company partnership.
- Lead the onboarding process, ensuring alignment with The Company's standards and exclusivity requirements.
CONTRACT AND PRICE NEGOTIATION:
- Collaborate with your respective Distributors and Distributor Business Manager to finalize and formalize agreements.
SITE INSPECTIONS AND REVAMP ACTIVITIES:
- Conduct site inspections to assess the workshop's suitability for The Company partnership.
- Oversee workshop revamp activities where required, ranging from site re-branding to the installation of engineering equipment, to meet The Company's standards linked the volume tier approved.
PERFORMANCE TRACKING:
- Develop and implement systems/process to track workshop performance against agreed volume and quality metrics as set out in the agreed contract terms.
- Analyse performance data and collaborate with workshops to address any deviations from agreed-upon targets.
TRAINING FACILITATION:
- Coordinate and facilitate training sessions for workshop staff on The Company products, services, and industry best practices.
- Ensure that workshops are equipped with the necessary knowledge and skills to represent the The Company brand effectively.
ROLLOUT TARGETS:
- Establish and achieve annual targets for the rollout of new Independent Workshops as exclusive The Company partners.
- Develop strategic plans to maximize workshop partnerships and market penetration.
-
- Develop strategic plans to maximize workshop partnerships and market penetration.
REQUIREMENTS
QUALIFICATIONS AND EXPERIENCE:
- Bachelor's degree in Business, Marketing, or a related field.
- 2 years of experience in business development, preferably in the automotive industry.
- Proven track record in contract negotiation, site inspections, and workshop management.
- Strong understanding of the automotive aftermarket and workshop operations.
ATTRIBUTES:
- Exceptional negotiation and communication skills.
- Results-oriented with a focus on achieving and exceeding rollout targets.
- Ability to manage multiple tasks simultaneously and meet tight deadlines.
- Proactive and self-motivated individual with strong problem-solving skills.
go to method of application »
OVERVIEW:
- As the Independent Workshops (IWS) REP for The Company, you will play a crucial role in partnering with The Company distributors and the The Company Distributor Business Manager to identify and sign on new Independent Workshops as exclusive The Company partners. This role requires a dynamic individual with a keen understanding of the automotive industry, strong negotiation skills, and the ability to manage various aspects of workshop engagement, including contract negotiation, site inspections, workshop revamp activities, and performance tracking.
KEY RESPONSIBILITIES:
IDENTIFICATION AND ONBOARDING:
- Work closely with The Company distributors and Distributor Business Manager to identify potential Independent Workshops (IWS) for The Company partnership.
- Lead the onboarding process, ensuring alignment with The Company's standards and exclusivity requirements.
CONTRACT AND PRICE NEGOTIATION:
- Collaborate with your respective Distributors and Distributor Business Manager to finalize and formalize agreements.
SITE INSPECTIONS AND REVAMP ACTIVITIES:
- Conduct site inspections to assess the workshop's suitability for The Company partnership.
- Oversee workshop revamp activities where required, ranging from site re-branding to the installation of engineering equipment, to meet The Company's standards linked the volume tier approved.
PERFORMANCE TRACKING:
- Develop and implement systems/process to track workshop performance against agreed volume and quality metrics as set out in the agreed contract terms.
- Analyse performance data and collaborate with workshops to address any deviations from agreed-upon targets.
TRAINING FACILITATION:
- Coordinate and facilitate training sessions for workshop staff on The Company products, services, and industry best practices.
- Ensure that workshops are equipped with the necessary knowledge and skills to represent the The Company brand effectively.
ROLLOUT TARGETS:
- Establish and achieve annual targets for the rollout of new Independent Workshops as exclusive The Company partners.
- Develop strategic plans to maximize workshop partnerships and market penetration.
-
- Develop strategic plans to maximize workshop partnerships and market penetration.
REQUIREMENTS
QUALIFICATIONS AND EXPERIENCE:
- Bachelor's degree in Business, Marketing, or a related field.
- 2 years of experience in business development, preferably in the automotive industry.
- Proven track record in contract negotiation, site inspections, and workshop management.
- Strong understanding of the automotive aftermarket and workshop operations.
ATTRIBUTES:
- Exceptional negotiation and communication skills.
- Results-oriented with a focus on achieving and exceeding rollout targets.
- Ability to manage multiple tasks simultaneously and meet tight deadlines.
- Proactive and self-motivated individual with strong problem-solving skills.
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DESCRIPTION
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
REQUIREMENTS
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
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DESCRIPTION
Compliance management
- Ensure compliance and adherence to all the surveys on Rex, Links and tracking as per deadline
- Ensure visibility at all times on compliance adherence and flagging variances in advance for corrective action to the executing team and informing the Stakeholders
- Work closely with the OI team and National Operations Manager to ensure our adherence is over 95% at all times in all campaigns and projects
- Ensure the share of shelf and In House Share report is checked weekly and the detail analyzed. flagging variances for corrective action to the executing team and informing the Stakeholders
- Ensure timely tracking by pulling reports from rex directly for timely resolution and feedback to National Operations Manager
- Ensure the PC and RHM audits are completed (as per call diary) checked weekly and the detail analyzed. Flagging deviations / variance for corrective action to the executing team and informing the Stakeholders
- Ensure effective and efficient leave management – that leave planners are in place without compromising coverage – relievers are well informed and corresponding CRS applications have been made. This will also include family responsibility, sick leave, and unpaid leave. Flagging deviations / variance for corrective action to the team and informing the Stakeholders. This will be a monthly report
- Put in place corrective actions – while liaising with Line managers and HR to ensure corrective action to non-compliance is done timely
- Assist with putting in place corrective action reports for RM for all issues raised by client during their store visits as shared by line managers within 72 hours of matters being raised either by mail or Whatsapp groups
- Review call diaries for RHMs and PCs and check for any gaps or areas of improvements for time spent instore, frequency and effective route planning
Onboarding and Off Boarding Employees
- To ensure effective and efficient management of all new and exiting employees
- To ensure allocation/ collection of all new and existing employee’s assets
- To ensure reconciliation and reporting for all new and existing employees – with HR and OI teams for commissions and salary payments
- Ensure all software and hardware allocation/ recall / deactivation to employees is completed timely – including but not limited to: Rex , CRS , Laptops, devices , Cash cards , trackers, e-mail groups, whatsapp groups etc
- Send a weekly report on new joiners and exists for the business
- Work closely with all parties to ensure close out and successful onboarding and off boarding – including but not limited to: Line managers, HR , OI , IT , Finance etc
Shared services Support
Special & Ad hoc project management
Talent Acquisition liaison
- Ensure all interviews are scheduled within the agreed timeframe by internal stakeholder
REQUIREMENTS
- Organizational Commitment Teamwork
- Collaboration
- Relationship building
- Sense of urgency
- Agility
- Performance and results driven
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Quality and detail orientation
- Self-starter
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DESCRIPTION
We're on the lookout for a Product Consultant in Port Elizabeth to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Product Consultant, you will be responsible for:
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sells Out
REQUIREMENTS
- 2-3 years sales experience in Telecommunications
- Matric
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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DESCRIPTION
We're on the lookout for a Product Consultant in Port Elizabeth to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Product Consultant, you will be responsible for:
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sells Out
REQUIREMENTS
- 2-3 years sales experience in Telecommunications
- Matric
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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DESCRIPTION
Administration Skills |Identify the root cause of complex customer issues and formulate viable solutions within company policy Maintain an up-to-date knowledge of products, services and policies to facilitate issue resolution Document all case details and resolutions accurately Analyse trends and propose process improvements Prepare and present daily, weekly, monthly, quarterly, annual reports.
Client/Customer Satisfaction|Receive and review escalated customer cases, investigating and analysing issues thoroughly Interact directly with irate or dissatisfied customers, employing expert negotiation, problem-solving, and de-escalation skills .
Stakeholder Management|Act as the liaison between customers and internal departments to drive cross-functional resolution Effective relationship ownership and partnership management .
REQUIREMENTS
- Degree/Diploma NQF Level 6 or 7
- 3-4 years of experience as an Escalation Specialist, Customer Service Supervisor or similar role.
- 1-2 Years in call center
- Working knowledge of computer hardware and software in general
- Must be well organisedand able to multitask in order to efficiently handle substantial workflow
- Must be able to deliver professional and effeciate customer services
- Ability to resolve escalated issues with minimal supervision and support
- Ability to manage and motivate others
- Ability to communicate effectivley, both verbally and in writting across multiple level management.
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DESCRIPTION
- Effective administration and asset management|
- Effective teamwork and self-management|
- Achievement of sales targets|
- Effective operational management|
- Effective people management |
- Effective budget and financial management (as required by Business Unit)|
- Effective knowledge sharing (including management of field intelligence)|
- Effective client and customer relationship management|
REQUIREMENTS
- 8 - 10 years’ relevant experience in FMCG or sales environment
- Relevant Diploma or Degree at NQF level 7
- Required experience to include proficiency in Operations.
- Client centric and commercial skills
- Project Management skills
- Strategic thinker and analytical skills
- Ability to have crucial conversations with multiple stakeholders, internal and external.
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
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DESCRIPTION
- Effective administration and asset management|
- Effective teamwork and self-management|
- Achievement of sales targets|
- Effective operational management|
- Effective people management |
- Effective budget and financial management (as required by Business Unit)|
- Effective knowledge sharing (including management of field intelligence)|
- Effective client and customer relationship management|
REQUIREMENTS
- 8 - 10 years’ relevant experience in FMCG or sales environment
- Relevant Diploma or Degree at NQF level 7
- Required experience to include proficiency in Operations.
- Client centric and commercial skills
- Project Management skills
- Strategic thinker and analytical skills
- Ability to have crucial conversations with multiple stakeholders, internal and external.
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
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DESCRIPTION
The Smollan IT team is looking for a skilled Developer to take accountability for delivering project tasks and assignments within deadlines and to clients’ requirements, supporting applications or writing application code, and developing and testing new programs/software/applications or add-ons. As part of our development team, you will play a key role in building and maintaining a variety of applications. This includes “off the shelf” builds and integration into custom builds.
REQUIREMENTS
Responsibilities and Deliverables will include, but are not limited to, the following:
Project tasks and assignments
- Engage with various client departments and project managers to manage specific processes within the software development life-cycle (for example, functional specification, construction, quality assurance, implementation and reporting)
- Understand functional and technical documentation needs of customers and research technology solutions to meet those needs
- Ensure development of code meets quality (zero defects) and coding conventions (Smollan and generally acceptable standards). Follow change, incident, release and internal processes
- Maintain open communication with customer representatives and cross-functional teams and ensure content meets requirements Provide expertise for technical product documentation projects and support and assist in documentation design
- Liaise with the client to coordinate the roll-out
- Maintain relevant coding standards documentation, user training manuals
Application Development Execution and Delivery
- Research new innovations and solutions (includes new application , database and operating system technologies for mobile, open source and closed source domains)
- Coordinate and interface with functional design, quality assurance, developers, other product teams, and senior management to ensure needs are met and managed
- Manage to ensure delivery of technical designs, unit test plans, and high quality code. Use relevant repository for documentation and code storage standardisation
- Integration development and impact analysis of solution
- Determine the system requirements as per the specification or client needs
- Design the appropriate system model
- Liaise with the client to ensure the suitability of the model in meeting their needs
- Develop the appropriate software using the relevant development tools (coding)
- Test the system for stability, speed and spec compliance
- Implement roll-out, change control, release management, project and client management
Effective client support
- Incident, problem and release management
- Ensure systems up-time
- Monitor customer support cases
- Assist and provide support to resolve problems
- Deploy proper Help Line protocol and escalation for problem solution
- Monitor adherence to SLAs
Effective stakeholder engagement and management
- Actively build, maintain and grow strong relationships with clients and internal stakeholders
- Manage client expectations and the effective flow of information
Effective Teamwork and Self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Method of Application
Use the link(s) below to apply on company website.
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