Fresh Job Opportunities at BETSoftware

We Want You:

• Are you passionate about technology and adept at navigating the Atlassian suite of tools? BET Software is on the lookout for a Atlassian Administrator to join our vibrant Cape Town team. In this dynamic role, you’ll be instrumental in configuring, customising, and optimising our Atlassian applications to meet diverse organisational needs. Working closely with cross-functional teams, you’ll ensure seamless operation and provide expert technical support. If you thrive in a collaborative environment and are ready to make a significant impact, we want to hear from you. Apply now and take the next step in your career with us.

You Bring:

• Completed or studying towards a Degree or Diploma in Computer Science or related.
• Minimum of 2 years’ experience assisting with the administration of Atlassian suite of tools.
• Solid understanding of the SDLC, scripting languages and Atlassian products (JIRA, Confluence).
• Working understanding of the administration and configuration of Atlassian applications, creating workflows, issue types, custom fields and permissions.
• Excellent problem-solving skills and the capabilities to troubleshoot technical issues independently.
• Strong written, verbal and reporting communication skills.
• Atlassian certifications (e.g. Certified JIRA Administrator) (advantageous).

What You’ll Do:

• Consult with teams and business users to design Atlassian workflow/s that will streamline business processes.
• Develop metrics, dashboards and advanced filters in the Atlassian suite to provide meaningful operational/performance metrics and status reports to stakeholders.
• Customise Atlassian workflows for multiple projects using Conditions, Validators, Post functions and even Properties where applicable.
• Create customised solutions which often entails advanced configurations using apps (i.e. plugins) such as ScriptRunner in JIRA.
• Determine ways to optimise and improve Atlassian Product/s setup and workflows and implements configuration changes.
• Document solutions and provides user training and guidance.
• Stay connected with the Atlassian community to keep up to date with the latest tools and trends.
• Responsible for the analysis and interpretation of requirements across several departments in relation to the Atlassian product suite, thereby mapping out and configuring the requirements on these products.
• Responsible for access management within the Atlassian Product suite.
• Responsible for the configuration of workflows for the management of business processes.
• Responsible for the configuration of dashboards for the provision of high-level reporting and analytics to stakeholders.
• Responsible for the extraction and provision of reports that contains specific data and needs for teams.
• Responsible for the support of other applications and systems that is within the Atlassian Suite.
• Responsible for the requirement definition, configuration and automation of business processes for clients. 
   

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Step into an exciting opportunity with BET Software as we search for a proactive Legal and Compliance Officer to enhance our operations in Durban. In this role, you’ll provide crucial support to our Legal and Compliance Manager, ensuring that our company meets all legislative, statutory, and governance requirements. You'll play a key role in implementing an effective compliance management framework and ensuring our policies and processes align with applicable laws and regulations. If you're detail-oriented and ready to make a significant impact, apply today and join our vibrant team.

You Bring:

• Relevant commercial or legal qualification.
• Min 2 years’ experience in a legal environment.
• Served articles at a law firm (advantageous).
• Must have solid understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto.
• Experience with Microsoft office.
• Experience in a highly regulated environment.
• High-level of attention to detail and organised.
• Ability to prioritise and meet tight deadlines.
• Ability to work under pressure.
• Able to collaborate across business units.

What You’ll Do:

• Conduct research when necessary, compile required reports and papers, and make legally sound recommendations regarding legal and compliance issues.
• Attend to contract reviews.
• Attend to all applicable licensing, approvals and consents required from regulatory authorities.
• Proactively monitor license conditions and carry out relevant reporting thereto.
• Liaise with regulatory bodies where necessary.
• Draft advanced reports and correspondence to various third parties when necessary.
• Confidently respond to queries and any investigations from external and internal parties.
• Responsible for overall compliance advice to Management to ensure compliance with all applicable legislation, regulations, policies and procedures.
• Ability to assist with the implementation, compliance and monitoring with the Protection of Personal Information Act.
• Responsible for staying updated on the evolving best practices affecting the company and its underlying operations and provide guidance to the company on how to achieve and maintain compliance to relevant legislation, regulations and policies in plain language.
• Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
• Ensure that internal controls are in place to provide reasonable assurance of compliance with established company regulatory requirements, and that all external regulatory requirements are complied with.
• Recognise gaps in existing processes or arising from new regulations and ensure that the correct remedial action is put into place to close the gaps.
• Responsible for examining and researching risk areas across the business and mitigating identified risks ensuring full compliance with all applicable regulations, legislation, company policies and best practice.
• Review all critical business policies from a regulatory compliance perspective and make recommendations for improvement
• Assist with the design and development of an annual compliance monitoring plan.
• Monitor developments in all compliance aspects affecting the company and its operations and conduct regular internal compliance monitoring audits.
• Identify, investigate and report on issues identified and raised in compliance audits to ensure resolution and corrective actions taken.
• Lead investigations and remediation promptly and effectively.
• Track and assist with remedial actions following any compliance findings or breaches.
• Recommend mitigation of risks and implementing remedial action.
• Escalate any significant compliance issues to Management.
• Assist with the preparation for independent compliance reviews and external audits.
• Ensure technical correctness of policy documents drafted through regular research and training.
• Implement standards, policies and procedures to govern business compliance to applicable legislation.
   

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We Want You:

• Prepare to be the IT virtuoso in our dynamic world. BET Software DBN is on the lookout for an IT Field Technician with the prowess to ensure the resilience and smooth functioning of our information systems. Dive into the world of installation, troubleshooting, and maintenance, ensuring the integrity of our electronic, telecom, and network equipment. Whether stationed onsite or jet-setting to customer locations, your IT prowess will be the backbone of our operational excellence. Ready to be our tech hero? Apply now!

You Bring:

• A minimum of 3 years’ experience working onsite supporting customers.
• CompTIA Network+ required.
• Experience with/in:
• Service level agreements and maintenance.
• Experience in networking and telecoms.
• Experience in Microsoft suite applications.
• Valid Driver’s Licence required.
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
• Microsoft Systems Engineer (MCSE) (advantageous).
• ITIL Foundation certification (advantageous).

What You’ll Do:

Technical Support:

• Installation, setup, maintaining and training of all relevant systems, hardware, services, networks and software daily.
• Set up, maintain or repair computer equipment and related devices.
• Installation and troubleshooting of networking equipment.
• Attend to all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
• Train users to work with new computer hardware or software.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.

Administration:

• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Update and close off all tickets assigned in the ITSM system and adhere to clearly defined Escalation. Matrices and ITSM RACI.
• Manage technician idle time to ensure all tasks are met as agreed upon by IT Manager and customers.
• Management of any and all escalations relating to IT infrastructure.

Site Survey & Documentation Reporting:

• Compile technical reports and documentation accurately and detailed regarding the customer site.
• Compile and assist with daily incident, service request and change management reporting.
• Timely submission of daily and monthly reports to relevant stakeholders is a critical responsibility. This entails providing daily reports and fulfilling monthly reporting requirements as requested by direct reports to the manager.

Customer Centricity:

• Respond to customer enquiries and issues promptly, demonstrating our commitment to their satisfaction and loyalty.
• Regular feedback to customer on status of all unresolved queries. This should be followed through until the query is resolved.
• Ensure the protection of all user’s data in compliance with company policies and the POPI act.
• Consistently deliver outstanding customer support by actively listening to customer inquiries, addressing their concerns, and providing timely and appropriate solutions.
• Identify opportunities to exceed customer expectations, creating memorable, positive interactions.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Experience in cabling and electronics.
• Systems troubleshooting.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Excellent written and verbal communication skills – especially writing professional reports.
• Negotiation and networking skills.
• Professional and punctual approach.
• Pride in appearance.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• High level of ethics to ensure corporate responsibility.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
   

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We Want You:

• Are you ready to make a significant impact in the world of software development? BET Software is seeking a visionary Head of Software Development to lead our innovative team and drive our technological strategy. In this pivotal role, you will guide our software development process, ensuring excellence and consistency with Agile methodologies. Collaborate with Product Managers and Owners to meet customer needs and set priorities. If you are passionate about fostering a culture of continuous improvement and excellence, and ready to shape the future of technology with us, we want to hear from you. Apply now and join us in delivering cutting-edge solutions.

You Bring:

• At least 3-5 years’ experience managing software development teams and team leads.
• At least 10 years in a technical role within the IT software development industry.
• Prior experience ensuring timely project delivery.
• Provide technical and architectural guidance to development team.
• Ensure development standards and development SDLC is adhered to by the development team.
• Ensure that the skills and experience of Software Development teams are consistent with its technological and business needs for current and future services.
• Ability to work under pressure and in a fast-paced growing environment.
• Strong planning and organisational skills.
• Reporting skills at Executive Management and Board level.
• Stakeholder Management.

What You’ll Do:

• Manage the design, delivery and continuous improvement of IT solutions across the organisation in support of increasing the organisation’s levels of automation and innovation.
• Partner with individual operational departments to provide technical solutions to business requirement, manage expectation and ensure the delivered solution is fit for purpose and is delivered on time based on provided deadlines.
• Utilise a variety of the Technical tools that are provided to ensure maximum effectiveness of IT solutions. These tools will be based on industry best practices.
• Be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character. Must be an inspiration to others and set a level of coding standards that need to be a benchmark for others to follow.
• Demonstrate the ability to successfully develop, adapt and deliver Software solutions utilising skills in software design, program design and development using the latest software development methodologies. Effectively document these solutions for maintenance and hand these over for support.
• Take full responsibility of tasks and projects assigned and make the necessary corrections to bring these projects into alignment with business expectation.
• Lead discussions in the adoption of new technologies and be part of a committee dedicated to the continuous improvement of internal coding standards.
• Ensure that the stakeholders are completely aware of the effectiveness of the solution and are trained in the correct use of the delivered software.
• Create and maintain a positive and professional environment conducive to software development and mentoring.
• Report on Software project deliverables to ensure all stakeholders are kept up to date on progress and ensure that deadlines are met.
• Demonstrate strong communication skills, both verbal and written. Willingness to work overtime to ensure the delivery of projects assigned and communicate effectively when timelines are in danger of not being met.
• Mentor Junior and Intermediate Developers by periodically reviewing checked in code to ensure that the standards expected are met and the logic within the code base is sound.
• To oversee a team of Developers.