Fresh Job Vacancies at Bidvest Insurance

Position Overview

The HR Officer will be responsible in supporting the HR Business Partner in ensuring that through excellent organisational and communication skills combined with a strong attention to detail, all HR strategies and initiatives are aligned with the overall business strategy.

The incumbent will in addition to the HR function also conduct a payroll processing function in line with legislation and company policies.

The main purpose of the HR Officer is to support the HR Business Partner as well as the business by ensuring that all statutory reporting and policy implementation and review are completed timeously. Enhance employee relations and employee wellness by monitoring and implementing EAP Programmes.

Key Responsibilities and Duties
Recruitment & Selection:

•  Ensure all Job Specs within the business are reviewed regularly.
•  Support the management of the recruitment and selection process of all prospective staff.
•  Manage the induction of all new employees into the business.

Skills & Talent Development:

•  Facilitate and implement all training requirements in line with the WSP and ATR.
•  Monitor and ensure that regulatory requirements are being met through arrangement of our FAIS Training for all contact centre staff.
•  Responible for full process regarding learnerships, serve as a point of contact between Provider, INSETA,
• Learners, and the Company.
•  Co-ordinate the sourcing, delivery, and evaluation of training to approved plan.
•  Responsible for booking and rolling out all training (Internships, Learnerships, Bursaries, and short skills programs), in line with WSP & ATR.
•  Ensure Performance Development process is in place and followed through.
• Employee Relations:
•  Organizing & facilitation of Employment Equity meetings including agenda and minutes.
•  Facilitate disciplinary hearings and prepare minutes and documentation, applicable prior to and post hearings.
•  Consult and advise management and staff on labour relations issues. (Including warnings to be issued).

Remuneration & Benefits:

•  Onboarding of new hires and offboarding terminations.
•  Processing of all payroll administration, administered on PaySpace.
•  Manage and monitor all Employee Benefits.
• Business Transformation & B-BBEE:
•  Support the HR business Partner in the co-ordination of BEE SCORECARD requirements for the business.
•  Accountable in ensuring the BEE Scorecard tracking system is updated with accurate information for review prior the verification stages each year.

Regulatory Reporting:

•  Responsible for the compilation and submission of the annual Employment Equity report to Department of labour.
•  Coordinate and record EE quarterly meetings.
•  Quarterly reporting for Stats’SA.
•  Compile and submit annual Workplace Skills Plan and Annual Training Report submission.

HR Policies and procedures:

•  Ensure Annual review and updates completed on all HR Policies and updates signed off and communicated to all
• staff.
•  Record keeping & filing of all HR-related information according to checklist provided.

Qualification

•  Matric
•  NQF Level 6 – Degree in Human Resources Management

Knowledge and Skills

•  Up to 2 years relevant experience as an HR Officer.
•  Understanding various HR software systems (PaySpace)
•  Previous experience of working within pressurised high-performance culture.
•  Computer literate with on Microsoft Office Suite (Word, Excel, PowerPoint etc)
•  Organisational skills and ability to prioritise.
•  Excellent Interpersonal and communicative skills

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Position Overview

The claims assessor will be responsible for gathering information required for accurate assessment and determining the correct outcome on the claim. This will be done by Investigating, evaluating and settlement of claims under motor policies. 

Key Responsibilities and Duties

•  Responsible for capturing claims correctly and accurately.
•  Confirm that the claim information is correct and the claim is valid.
•  Check the status of the policy & receipt of premium (current and up to date), to facilitate claim processing.
•  Responsible for ensuring that all the required supporting documentation is obtained and attached to the claims administration system to comprehensively assess the claim.
•  Determine and record additional required information.
•  Adhere to internal SLA's to ensure operational efficiency and achievement of agreed labor rates and customer service standards. Responsible for the administration relating to claims processing.
•  Responsible for managing queries raised by policy holders, business partners and internal stakeholders relating to claims.
•  Correspondence to clients with respect to claims outcomes
•  Responsible for assessing and authorizing claims as per the policy requirements documented in the policy
• wording.
•  Assist with Ombudsman cases and collaborate with other stakeholders during the Complaints process.
•  Responsible for updating the claims administration system with relevant information, estimates and maintaining diaries for outstanding information throughout the assessment process.
•  Responsible to effectively manage emails, and other correspondence received to facilitate effective claims processing.
•  Responsible for achieving daily performance targets.

Customer Service

•  Responsible for providing excellent service to agreed service level agreements (SLA) to policy holders and businessn partners in respect of Claims.
•  Responsible for providing supportive input to Customer Experience with regards to customer complaints.
•  Liaise with policy holders regarding the status/outcome of their claim and keep them informed.
•  Responsible managing all telephonic queries in a professional and efficient manner.
•  Responsible for ensuring that the principles of TCF are incorporated into the assessment process/decision.

Qualifications

•  Matric.
•  FAIS accreditation would be an advantage.
•  Microsoft Office skills, i.e. Outlook, Excel and Word would be an advantage.
•  Satisfactory communication skills (verbal & written)
•  Qualified as a Motor Technician, Trade test is essential.
•  Approximately 3 to 5 years related work experience as a qualified motor technician / Motor assessor within short term insurance industry.

Knowledge and skills

•  Able to work unsupervised and to take initiative.
•  Conflict handling
•  Delivering Results and Meeting Customer Expectations
•  Exposure to working within a high performance working environment.
•  Achieving Personal Work Goals

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Position Overview
The suitable candidate will be responsible for complex accounting activities relating to the maintenance of complete and accurate financial information, results, reporting and analysis on a regular basis. In addition, the candidate will be responsible for tax, VAT, IFRS and financial governance. 

Key Responsibilities and Duties
Management and leadership

•  Communicate key business priorities to all staff
•  Effective leadership, development, training, and management of the team
•  Assist with the general running of the Finance Team, including development, deadline management, reporting and support
•  Assist in building strong relationships with internal and external stakeholders to deliver efficient and effectiveservices
•  Identification and development of efficient new ways of working and reporting

Reporting, preparation and analysis

•  Manage the accounting function, reconciliations, reporting deadlines and management accounts
•  Timeous and accurate preparation of group reports
•  Ensure that submission of pack deadlines is met timeously
•  Provide analysis into key value drivers of the business and its product range
•  Support the business with accurate and insightful reporting for key decision making and understanding
•  Ensure the accurate and timeous preparation of the VAT and Income Tax returns
•  Assistance with preparation/review of key regulatory reports
•  Assistance with flash commentary.
• Planning, budgeting and year-end
•  Development, management and completion of the budgeting process
•  Development, management and continuous improvement of the quarterly, annual and three-year forecast
•  Preparation of the group reporting packs and aid in preparation of the annual financial statements
•  Ensure audit deliverables are met accurately and timeously

Other duties

•  Preparation of various ad hoc reports
•  Supporting the Finance team with other adhoc projects as and when required
•  Maintenance and management of strong financial controls within the team
•  Support in the development and reporting of Board and other Committee meeting
•  Approval of purchase orders and payments,

Qualifications

•  Matric
•  Financial degree or equivalent
•  Chartered Accountant is preferrable
•  0-2 years’ experience post-article
•  Short-term insurance / financial services experience an added advantage

Knowledge and skills

•  Strong analytical skills and attention to detail
•  Ability to lead an effective team
•  Business partnering and support capabilities
•  Excellent interpersonal and communication skills
•  Ability to work under pressure, effectively manage time and meet deadlines
•  Maintain a positive attitude, work well with team member
•  Knowledge of VAT, Tax and IFRS
•  Advanced Microsoft Office skills (Word, Excel, PowerPoint)

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Position Overview

The Key Account Manager is responsible for calling on a selection of motor dealers to promote the sale of Bidvest Insurance products. The ability to interact at all levels of staff within a motor dealership, together with proven selling skills is a pre-requisite so that growth can be achieved within each dealer. The need to interrogate monthly reports, identify poor performers and develop corrective action plans, which include training and coaching, is a monthly requirement.

The incumbent should have account management experience or experience of how a motor dealer sales operations work. The Key Account Manager will also need to provide support and resolution of queries in their areas of responsibility, as well as build and manage excellent client relationships, offering professional service on time, every time. 

Key Responsibilities and Duties
Business Development:

•  Grow sales of Bidvest Insurance products and achieve set sales targets for area of responsibility.
•  Interrogate performance reports for dealers to identify areas of opportunity and develop corrective action plans.
•  Conduct monthly sales performance reviews with key role players & management at each dealer.
•  Identify training needs within dealers and conduct coaching & training sessions where required.
•  Work with internal departments and dealers to ensure all queries are resolved timeously.
•  Develop aligned strategies for respective franchises /dealers.

Industry Knowledge:

•  Understanding of the dealer environment which deals with motor dealer value added products.
•  Training will be provided so that the incumbent understands the Bidvest Insurance products and value chains so that selling and problem solving can be achieved.

Customer Service:

•  Work effectively with the internal departments and the dealer network to ensure all queries / service issues / disputes are attended to and responded to asap.

Management of Customer Relationships:

•  Identify key decision makers and build positive relationships with each dealer.
•  Keep dealers informed about Bidvest Insurance / market trends / performance.
•  Collect competitor information and observe competitor activity to provide feedback.
•  Co-ordinate events to promote the partnership and build the Bidvest Insurance brand.

Qualification

•  Grade 12, RE/FAIS qualifications
•  Key Account Management or Territory sales experience
•  General Short-term insurance knowledge
•  General motor industry knowledge

Knowledge and Skills

•  Business awareness
•  Analytical thinking
•  Self-starter
•  Pro-active thinking
•  Planning & organizational skills
•  Effective communicator
•  Interpersonal skills
•  Microsoft office