Fresh Jobs at Absa Group Limited - (9 Positions)

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy
• Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing Date: 25th, March 2022

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Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes 
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements 
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively 
• Self-development: Owning and being proactive about own training and development.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing Date: 25th, March 2022

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Job Description

BUSINESS UNIT: Digital Markets (FX)

DIVISION: CIB Corporate Technology

Duration: 12 month contract

The Technical Business Analyst role would focus on the analysis and prioritization of user requirements, overseeing system upgrades, and managing customer impact. In this role, you should be highly analytical and able to work with key stakeholders in a fast paced, complex and high-pressured environment. To be successful in the role, on a daily basis, the analyst must make use of excellent communication skills, be a quick study, interpret and translate complex concepts into requirements, manage stakeholders, be adaptable and utilize key problem-solving abilities. If you also have hands-on experience in delivering world class, complicated and technical projects in a dynamically changing environment, we’d like to meet you.

POSITION INFO:

The Technical Business Analyst is typically an IT professional responsible for detailed product and system analysis of Business asks, as presented by the CIB Digital Markets Product Management Team, with the view to deconstructing said asks into User Stories for delivery by an Agile delivery team. During the evaluation, the analyst will match and prioritize the features and functionality of the product, in collaboration with the Product Team, to deliver maximum value to Absa Clients and meet the Organisation's Objectives. Other duties include scheduling and leading meetings to identify product issues, assist with the execution of the roadmap on a quarterly basis and assisting with iterative and daily traction, to achieve Business outcomes.

Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities include:

• Understanding business and technology needs to meet the key deliverables of the organization
• Perform detailed analysis on business and technical requirements and assist in the implementation of complex and resilient FX Trading platform solutions
• Work with the Engineering and the UX Design Team to deliver world class solutions in South Africa and the Rest of Africa
• Facilitate stakeholder engagement and hold workshops where necessary - within the Absa CIB digital product team as well as external clients
• Customer facing engagement – Gather and formulate feedback from internal and external clients about system features, performance and drive out new requirements and improvements
• Assist with Customer Application Support - Engage L1 & L2 Support, internal & external application users, clients, and vendors iro on issues and drive issue resolution
• Engage and communicate with stakeholders on a regular basis to assess and understand their business requirements
• Develop and analyse functional requirements while applying agile principles and practices
• Be comfortable with documenting new and existing requirements using online tooling (Confluence) and writing user stories (Azure)
• Proficient in diagramming and documenting process flows using UML or BMPN etc.
• Work with the agile delivery team, technical leads and product management team to build and implement world class technology solutions
• Provide technical and product training as required to the operational and customer facing support teams
• Keep abreast of latest technology trends and developments
• Change management and Service delivery - Be present in application releases, to ensure change and service delivery protocols are fulfilled (potentially multiple times a week and ad-hoc as required)

Areas of Accountability include:

• Develop a deep understanding of the value proposition, end-to-end customer experience, integration points and critical dependencies.
• Solve product-related problems, collaborate with the Product Owner to make decisions, complete trade-off analysis to stay on track towards business deliverable commitments
• Extract and retrieve information and data sets to be used in defining requirements and improving the system
• Evolve the Product model into user stories, in collaboration with Product Management, Technical and Delivery Leads
• Facilitate User story delivery prioritization with Product Management, to set the delivery team up for success and ensure delivery outputs focus on maximizing value that is aligned with the product and overall organizational strategy
• Identify and help the internal and external clients understand the value proposition
• Execute on analysis for required and prioritized user stories
• Develop appropriately detailed product documentation and artefacts for the product features, so that they are clearly understood by the delivery team(s)
• Bridges the gap between stakeholders, business and the delivery team
• Display a tangible understanding of Agile principles and practices iro Product Delivery

Core competencies, knowledge, and Experience:

• Ability to work under pressure on complex solutions and under tight deadlines
• Creative and innovative thinker
• Independent and highly motivated self starter
• Stay abreast with the latest Business Analysis practices and latest industry and technology trends.
• Proven record on utilizing BA best practices, and the latest industry and technology trends
• Be agile and willing to pivot where necessary based on business outcomes
• Have a good understanding of UX principles and design lead thinking
• Have a data lead approach to decision making and solution
• Pragmatic and tactical thinker
• Have the ability to distill complex business requirements into functional user stories for the product team to execute on
• Ability to grasp complex concepts quickly
• Experience/knowledge in forex, payments, banking and regulatory environments would be advantageous
• Deep understanding and experience with Agile methodologies - scrum, Kanban, SAFe and related frameworks
• Ability to work with cross-functional teams to deliver and execute on a strategic objective(s)
• Interpersonal skills and developing relationships with team members, stakeholders and customers
• Experience with a definition of minimum marketable features and minimum viable products
• Outstanding communication (verbal & written) and presentation skills
• Excellent organizational and time management skills
• Excellent attention to detail, analytical and problem-solving skills
• Overall understanding of technologies used in the product
• Proven track record of developing successful products and systems in a demanding environment

Minimum Experience & Qualifications:

• Matric / Grade 12 essential
• Bachelor’s degree in related field or equivalent work experience. Computer science, business systems or IT related degree preferred
• FTI/related BA diploma or certification would be advantageous
• Scrum or SAFe related certification would be advantageous
• A depth of understanding of the “Agile Mindset”
• Min 5 years’ business & systems analysis experience
• Min 3-5+ years’ experience in financial services or similar role would be advantageous
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• Knowledge/experience with micro services would be advantageous
• Knowledge and experience of UML, BPMN and other diagramming techniques and methodologies
• Knowledge and experience with desktop applications would be advantageous
• Experience and knowledge of financial and payment solutions preferred

Education

• Bachelor's Degree: Information Technology

Closing Date: 19th, March 2022

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Job Summary

Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
Job Description

Key Responsibilities
Support for end user programmers and application teams.

•  Natural and Cobol / Rexx and Assembler.
• Writing of and analyzing SQL statements.   

Extensive performance tuning and enhancements.

• Creating DB2 databases, table spaces, tables, indexes, fields, for Test / Dev / QA and Production environments.

Partitioning. 

• Automation of processes.

Responsible for data and object housekeeping and maintenance.

• Reorg/Run stats/Backups.
• Automation of processes.

Database availability: Uptime and stability.

• High availability and SYSPLEX knowledge.

Database backups and environmental restores.

• High availability
• Recover procedures
• Automation of processes.

Database structure support.

• Altering table spaces, table, indexes, and fields.

Manage, monitor and configure database security.

• DCL (Data Control Language)
• RACF
• TWS

Maintain processes and schedules.

• DB2 Installation and upgrades.

Version upgrades.

• Patching.
• ZParm parameters.

All the mentioned duties included the daily operational functions to keep the systems running, as well as project involvement.

The projects would eventually slot into the ‘daily operations’ and it was essential to get the design standards and procedures in place upfront. In doing this, operationally the projects would need very little ‘down time’ to correct. Especially the high focused ones.

A good understanding and work relationship with the various stakeholders within the environment i.e. OS , Storage , Networks etc also assisted in delivering first class support to the stakeholders and business.

SOFTWARE PRODUCTS AND VERSIONS WORKING ON:

• DB2 VERSION 10
• DB2 VERSION 11 (zOS, 2.4)
• DB2 VERSION 12

Not mentioned in detail is the zOS operating system knowledge. This knowledge is essential to maintain PDS, copy/create/edit files on zOS

Education

• Bachelor's Degree: Information Technology

Closing Date: 18th, March 2022

 

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Africa Technology CIB provides technology support to the organisation's corporate and investment banking sectors.  Activities are grouped into three areas, namely Markets, Corporate and Investment Banking. The Prime Services IT team is responsible for development, enhancement and maintenance of all Post Trade vendor and bespoke application suites that fall within the Markets business area.

Prime Service IT is at the point where it needs to expand on its resourcing due to a number of systems it currently support. Hiring would thus give Prime Service IT team the ability to contribute meaningfully within CIB and moreover and more value to Prime Service business.

As a .Net Developer / Specialist Product Engineer will you be required to:

• Translate, design, build bespoke applications given a set of requirements
• Assist business during QA testing, resolving bugs and issues as their being discovered
• Collaborate with IT/Business for any technical assistance required
• Diagnose production issues and provide assistance to production support staff (2nd level support)
• Participate in agile methodologies and practices as agreed within the team
• Complete any technical documentation impacting the work done
• Determine the most effective and efficient software design to meet the specifications
• Ensure work done adheres to quality guidelines and standards for all activities (e.g. naming conventions, code comments) as agreed in the team
• Assist (Project Coordinator / Team) with performing the required estimations inline to the work identified
• Participate in software release and post-release activities
• Ensures that all the produced artifacts are versioned correctly
• Identify issues within the current bespoke products and suggest improvements
• Help maintain code quality, organization and automation
• Provide technical guidance as needed by the team
• Provide technical guidance and mentorship to junior developers

Education and Experience Required

• Tertiary qualification would be highly advantageous
• Min 5 years’ experience using .NET technology stack such as (Web API, MVC, .NET4.5, .NET Core, WCF, Unity) Comment fyi only: this line to be posted for AVP – remove the below
• Must have a good grasp of design principles (Solid, GOF Patterns and etc)
• Familiarity with various design and architectural patterns
• Familiarity with standard SDLC process and Agile/Scrum Methodology
• Implementing automated testing platforms and unit tests
• Familiarity with versioning control tools {{such as Git, TFS and etc}}
• Must be able to design, develop, troubleshoot, and debug systems and their various integration points
• Good knowledge in writing SQL scripts, stored procedures and database design
• Familiarity with Microsoft SQL Server 2008/12/14
• Knowledge of Azure DevOps is a plus
• Knowledge of SSIS development a plus
• Exposure to Non-Microsoft DB technologies a plus (PostgreSQL, MySQL, MongoDB, Hadoop, etc.)

Knowledge & Skills:

• Results orientation
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills
• Experience working in a team-oriented, collaborative environment
• Analyzing (Proficient in)
• Presenting & Communicating Information (Familiar with)
• Learning & Research (Familiar with)
• Creating & innovating (Familiar with)
• Deciding & Initiating action (Familiar with)
• Working with people (Proficient in)

Education

• Bachelor's Degree: Information Technology

Closing Date: 21st, March 2022

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Job Summary

The CIB Payments team is looking for an Automation Tester on a contract basis to design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.

Job Description

Key critical requirements:

• Min 5 years' automation testing experience
• Testing Methodologies--- Functional Testing, Automation Testing, Front End Testing, API Testing
• Testing Framework—Cucumber, TestNG, Data-driven and Hybrid framework
• Framework --- Selenium framework, Rest Assured,  MQ Testing ( MQ knowledge is important)
• Programming language—JAVA (must be competent in Java 8 min)
• Build Tool - Maven
• Version Control - GITHUB,BITBUCKET
• CI/CD—Jenkins, Docker
• Agile Tools- Atlassian suit
• Attention to detail is critical
• Key accountability: QA Engineering
• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as a QA automation specialist engineer
• Actively participate in daily Scrum and project planning meetings.
• Participate and analyze test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) – using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation)
• Prepare QA & Automation testing documentation (planning, design, execution and sustainability)
• Develop automation test plans
• Develop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)
• Perform various types of automation testing (regression, integration, black box, scalability)
• Evaluate automated test cases and analyse & report results
• Facilitate test plan / case reviews within squads
• Work with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancement
• Contribute to the design and selection of testing frameworks for business applications
• Deliver all automation & technical testing deliverables on time (always)
• Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)
• Conduct performance monitoring on applications / components of applications for which you’ve designed and executed test scripts / plans
• Produce quality and testing outcome metrics and reports
• Initial 6 month contract

Education

• Bachelor's Degree: Information Technology

Closing Date: 20th, March 2022

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Job Summary

To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.

Job Description

• Administrative and operations support and advice: Provide specialist administrative and operations support and advice against standard operating procedures 
• Ad Hoc duties: Provide support to customers and team as required on an ongoing basis
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing Date: 22nd, March 2022

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Job Summary

The BAPS team within CIB Payments is looking for a .Net Core Developer on a contract basis to apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

CIB International Payments System is a Pan-African platform that gives clients standardized, secure, and near real-time access to their business portfolios and banking services. This enables them to make informed decisions to drive the growth of their businesses, managing their finances with the speed and intelligence that the platform provides.

You will work on the International Payments platform, comprising of a core framework that offers services and an extensible application environment. The platform is underpinned primarily by .Net Core micro-services, a message bus and open-source technologies, deployed via Kubernetes, into a cloud-hosted environment.

Competencies – What are the specific competencies required? 

• Min 5 years development experience
• Tertiary education in Computer Science or related field
• .Net Core experience (Windows, Mac, Linux)
• Experience working with databases, MS SQL (PostgreSQL nice to have)
• Good understanding agile practices
• Strong analytical and creative problem-solving skills, with excellent attention to detail
• Flexible about working with new methodologies and technologies
• A solid understanding of OOP principles
• SOLID design principles
• Design patterns experience
• Proficient understanding of code versioning tools
• Good understanding of C#,.NET framework and Angular
• Experience using ORM’s such as Entity Framework or NHibernate
• Experience with Web APIs and Micro Service architectures
• Domain Driven Design (DDD) and Test Driven Development (TDD) (advantageous)

Outputs – What are the key performance areas and daily responsibilities? 

• Build reusable software components and libraries for future use across multiple projects
• Design, code, test, debug and document software according to the functional requirements
• Analyse, diagnose and resolve errors related to their applications
• Keep abreast of technical and industry developments
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

Closing Date: 19th, March 2022

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Job Summary

Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions. This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering

• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
• Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
• Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
• Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
• Develop and execute automated test scripts using various technologies
• Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
• Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
• Align testing frameworks and scripts to User Stories
• Apply predictive and critical thinking in defining testing parameters (positive & negative)
• Execute automated test suites and Analyze test results.
• Develop custom Quality Assurance Metrics and reporting solutions.
• Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
• Create, coordinate, and execute manual application test cases and test plans
• Review functional specs and user stories to design test cases/scripts and test plans.
• Create and analyze test data.
• Collaboratively work with developers to implement test hooks for automation.
• Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
• Set product delivery goals and achieve scheduled deadlines.
• Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
• Research, self-develop & source new automation testing tools & techniques

DevOps

• Follow engineering best practices and provide technical mentorship to other team members
• Build product engineer capability in automation testing technologies & general automation testing awareness
• Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
• Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
• Shift team from testing features to supporting & being accountable for full product delivery

People

• Develop others capability in developing and executing automated test scripts using various technologies
• Mentor & guide interns & junior automation engineers throughout their development journeys
• Quality assure the automation testing & manual testing deliverables of the broader technical teams
• Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
• Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team

Risk & Governance

• Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
• Align all testing frameworks and scripts to Group Architecture and Security guidelines
• Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
• Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
• Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents

Education

• Bachelor's Degree: Information Technology

Closing Date: 19th, March 2022