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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- CIB International Payments for PAN Africa is looking for a passionate and engaged .Net Software Developer to apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
- Our team provides systems and capabilities to process both Incoming, Outgoing and Off-Absa cross border payments via SWIFT.
- As a team, we continuously strive to streamline our processes, ways of working, and creating room for innovation.
Education and critical skills required:
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application is evident
- 5+ years hands on software development experience
- Excellent programming skills in .Net
- Technical leadership, critical thinking and DevOps focused
- Advance knowledge on Microservice’s architecture
- Experience working in an agile environment
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
- Experience with test-driven development and domain driven design
- Understanding of messaging protocols and web services like SOAP and REST
Additional skills/experience that will be an advantage:
- MSSQL
- Angular / Blazor
- Kubernetes (Rancher, Docker)
- Cloud Architecture Patterns
- Event Based Architecture
- Open telemetry knowledge a plus
- Azure DevOps
Key Accountabilities: DevOps
- Apply critical thinking, design thinking and problem-solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organized, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organization principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Azure DevOps / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / Instana and tracing using Jaeger
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Cobol Engineer (Cheques)
- The Core Banking Cheques Division within Everyday Banking Core Technology is looking for a Senior Cobol Developer with a Minimum 5-years mainframe application knowledge, solid analytical thinking trouble shooting and business writing skills. This role includes 24/7 Standby responsibilities
Job Description
The successful incumbent will Support the Cheques Applications Systems and should possess the following knowledge and experience:
- Apply critical thinking to contribute to all phases of quick problem solving and business request handling.
- Apply critical thinking to contribute to all phases of the development lifecycle & quickly produce well-organized, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
- Tune, enhance and maintain existing processes.
Key critical skills required:
- Cobol Programmer, at least 5 years' experience
- JCL skills required, at least 5 years' experience
- Experience in IMS Databases, TSO/ISPF, REST API, ISPW, Topaz is required. Easytrieve will be an added advantage
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.
Job Description
- Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
- DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
- Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients
Job Description
- Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To prepare financial information for all stakeholders of the business for informed decision making and to support the business. A Finance Commercial Business Partner plays a crucial role in providing financial insights, analysis, and strategic support to drive business performance. Their primary responsibility is to act as a strategic advisor to operational and commercial teams while ensuring financial goals align with broader organizational objectives. Some of the key responsibilities would include the following:
Job Description
Strategic Business Partnering
- Collaborate with senior management and department heads to develop financial strategies and support decision-making.
- Provide commercial insights and recommendations to optimize revenue, control costs, and enhance profitability.
- Act as a bridge between finance and operational teams, ensuring alignment of financial goals with business objectives.
Financial Analysis and Reporting
- Lead the preparation and delivery of financial forecasts, budgets, and long-term strategic plans.
- Analyze financial and operational performance, identifying trends, risks, and opportunities.
- Prepare monthly and quarterly financial reports with clear commentary on variances and performance metrics.
- Analyse MI and customer insights to the business on a monthly basis.
- Analyse key KVD's and provide insights to the business to drive business performance.
- Prepare monthly commercial packs and analyse variances and provide insights to the business.
Decision Support
- Evaluate business cases, capital investment projects, and pricing strategies.
- Perform cost-benefit analysis and recommend actions to improve financial performance and cist efficiencies in the business.
- Provide scenario modeling and sensitivity analysis to support key business decisions.
- Review the commercial impairments and understand the key drivers and analyse the movements on a monthly basis.
- Review RWA's on a monthly basis and large movements of key clients and provide insights to the business
Commercial Strategy
- Support the development and execution of commercial strategies, such as product launches, market expansion, and sales initiatives in the various regions.
- Work with the MI teams to start building the customer profitability insights to drive the correct pricing decisions and strategies.
Risk Management and Compliance
- Identify and mitigate financial risks within the business.
- Ensure compliance with financial regulations, internal controls, and company policies.
Stakeholder Communication
- Present financial insights to the regions and commercial Exco.
- Build strong relationships with internal and external business stakeholders, fostering trust and collaboration.
- This role requires strong analytical skills, commercial acumen, and the ability to influence stakeholders across various levels of the organization
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Summary
- Short Term Insurance Home Owners Comprehensive Underwriting Consultant (FAIS). Min 2 years experience. Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Administrative and Operations Support: Provide administrative underwriting and operations support against standard operating procedures. | Ad Hoc Duties: Provide support to customers and team as required to ensure team performance on an ongoing basis. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
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Job Summary
- 5 years experience in building data pipelines in Python, Distributed Big data platforms (Pyspark) and Amazon Work Service (AWS). Builds and monitors data pipelines from data retrieval, storage, database design, and distribution of information assets through the organisation.
Job Description
Key accountabilities
- 5 years experience in building data pipelines in Python, Distributed Big data platforms (Pyspark) and Amazon Work Service (AWS)
- Assemble large, complex data sets to meet functional / non-functional requirements to best big data practices
- Source data from internal and external data sources, engaging with technical subject matter experts
- Explore, analyse, and profile data from various internal and external data sources, and assist data scientist in preparing data for analytical purposes
- Ensure delivered solutions meet Systems Integration and User Acceptance Testing criteria.
- Productionalise solutions and ensure daily data refresh processes run successfully
Education
- Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- The Head of Financial Resource Management (FRM) at Absa Group is a senior leadership role responsible for leading the strategic allocation and optimisation of the Group’s financial resources. The role demands strategic vision, in-depth expertise, and leadership to actively steer the balance sheet to align with the Group’s strategy.
Job Description
Summary of key responsibilities:
- Strategic Leadership: build and manage a high-performing FRM team with the mandate to proactively steer financial resources in line with the Group’s strategy.
- Financial Planning: implement a top-down active financial resources allocation approach (capital, funding, liquidity, etc). The role also requires challenging clusters and legal entities on their utilisation and returns on financial resources to ensure alignment with organisational goals and enhance the Group’s overall financial performance.
- Steering: embed financial resources in target metrics (in particular Return on Risk-Adjusted Capital - RoRC) for all the key organisational decisions. Define limits, hurdles, and incentives to effectively drive FRM activities, ensuring alignment with organisational goals.
- Forecasting: design financial resource management information (FR MI) to support decision-making both vertically within the organisation and on a client and portfolio basis. Establish an appropriate FR forecasting process to drive decisions.
- Performance Evaluation: ensure FR metrics are duly incorporated in scorecards and contribute to executives’ assessment to ensure adequate returns on financial resources are pursued.
- Governance: establish and maintain appropriate governance over financial resources at the appropriate level of seniority within the organisation. Specifically, support the Group CFO and the Group Finance Committee in driving a strong financial resource management culture throughout the organisation. Act as the main senior contact on FRM matters to internal stakeholders, including Clusters, Group Risk, and Group Treasury.
Key Accountabilities
Strategic Leadership
- Establish and develop the FRM team
- Establish the new Central Financial Resource Management (FRM) team with a mission to strategically allocate and optimise ABSA’s financial resources, actively steering the balance sheet in alignment with Group strategy.
- Help establish cluster FRM teams with the mandate to work with cluster CFOs on FR matters and serve as a bridge with the central FRM team.
Lead a high performing FRM team to proactively steer Absa's FR
- Drive a high performance culture, ensuring the FRM team is seen as a good partner to the business, an effective challenger, and a key partner in driving the Group’s strategy from a FR lens.
- Develop the team’s skillset, identifying necessary capabilities and upskilling / training where required to drive the team’s mission.
Financial Planning
Embed an effective top-down active capital allocation approach
- Once Treasury determines the aggregate supply of capital and other financial resources (where appropriate), drive effectively their allocation to Clusters and entities. This might involve creating a scarcity in supply and establishing a mechanism to assess and challenge the marginal allocation for different purposes.
- Lead discussions with Clusters on additional financial resource demand and recommend efficient allocation of additional financial resources.
Challenge BU/LE on their FR utilisation and returns
- Evaluate whether Clusters’ utilisation of FR resources in comparison with agreed targets, and highlight opportunities where FR resources could be better deployed to achieve higher returns or mitigate risks more efficiently.
Steering
Embed RoRC consistently as a “North-Star” metric for all processes
- Develop a detailed plan for effectively embedding Return on Risk-Adjusted Capital (RoRC) at both the Group and Cluster levels. This involves partnering with clusters and gathering insights from Treasury and Risk departments on all Group-wide processes influenced by RoRC.
- Embed effective monitoring mechanisms to track the success of RoRC integration across processes and establish feedback channels for the Clusters' FRM teams.
Define limits, hurdles, incentives to drive FRM activities
- Collaborate closely with Treasury and Risk teams to propose and maintain Cluster-level limits and hurdle rates. This involves working with Clusters' FRM teams to iterate the cascading mechanism and agree on proposed limits and hurdle rates at each level ensuring consistency with Group’s overall goals.
- Monitor the set limits for both Group and Cluster levels in collaboration with Clusters' teams, Treasury, and Risk teams.
- Ensure that FR metrics, limits, hurdles, and associated responsibilities are effectively communicated to all relevant teams, particularly the First Line of Defense (1LoD).
Forecasting
Review and design FR MI to drive decisions vertically and on a client and portfolio basis
- Collaborate closely with Clusters to review and develop a Management Information (MI) dashboard at both Group and Cluster levels, which will be used to effectively review financial resource decisions with a portfolio and client perspectives.
- Enhance the effectiveness of financial resource forecasting across the Group.
Performance Evaluation
- Influence scorecards and performance evaluations from a FR lens
- Provide input to [HR] to develop scorecard standards and guardrails that align with the Group's "North Star" metric, Return on Risk-Adjusted Capital (RoRC).
- Contribute to period assessment of executive scorecards, providing evidence and challenge on financial resources utilisation and performance.
Governance
“Stand up” and chair FRM Working Group, as a sub-committee of AFC, to aid GCFO and AFC assess FR and to make decisions.
- Align Clusters with FR management objectives, detect and escalate issues to AFC (informing ATC where relevant), analyse Clusters’ performance metrics, oversee use and returns on FR and provide regular performance updates to AFC (and ATC where relevant).
- Facilitate interaction with key internal stakeholders, including Group Treasury, Group Risk and Cluster / business unit teams, on key FRM matters.
Role/Person Specification
Education:
- Bachelor’s degree in Finance, Economics, Business, or a related field.
- A master’s degree (e.g., MBA, MSc in Finance, or Risk Management) or relevant certifications (e.g., CFA, FRM, PRM) is preferred
Experience:
- 15+ years of experience in Financial Resource Management, with at least 5 years in a leadership role.
- Proven track record of developing and implementing FRM strategies in complex financial environments.
- Deep understanding of financial instruments, markets, and resource allocation methodologies.
Technical Expertise:
- Proficiency in financial analytics tools and platforms.
- Experience with performance metrics, stress testing and scenario analysis.
Leadership Skills:
- Strong decision-making capabilities under uncertainty.
- Ability to inspire and lead teams in a collaborative and dynamic environment.
- Excellent communication and stakeholder management skills.
- Comfortable in challenging senior stakeholders and remining impartial and objective.
Key Competencies
- Strategic thinking and problem-solving.
- Analytical and quantitative skills.
- Ability to articulate and manage financial resource appetite.
- Adaptability to evolving regulatory and market landscape
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Job Summary
- Provide leadership direction and oversight in managing a team within Fraud Solutions which is focused on execution of Fraud mitigation strategies, providing delivery of the desired customer and colleague experience, and delivering high quality identification, investigation and resolution of fraud.
Job Description
- Implement strategies effective for the detection, prevention and investigation of fraudulent activities and implement fraud prevention strategies and processes necessary for minimising risk of fraud.
- Effectively manage new rules implemented by Fraud Strategy and provide input into latest fraud trends to assist with effective rule maintenance and creation.
- Translate strategic plans into operational processing objectives and tactical plans.
- Understand the overall fraud environment, its dynamics, strategies, and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
- Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs agreed with business and the Fraud Community to close any gaps.
- Execute the customer experience strategy and ensure delivery of the desired customer experience.
- Take responsibility for managing the business efficiently and continually striving to enhance existing capabilities (processes, tools/ systems) to deliver superior standards of efficiency and service.
- Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
- Take overall responsibility to manage team members to achieve business performance objectives and targets.
- Implement productivity improvement measures through ongoing on the job coaching and training for colleagues on any new processes, modus operandi, trends or their areas for improvement.
- Address any process failures and delivery challenges specific to the team under management.
- Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training.
- Co-ordinate completion of corrective actions to resolve Governance breaches.
- Ensure adherence of Risk and Policy Frameworks and ensure compliance of the relevant Risk and Policy frameworks as outlined by Governance, for the area.
- Complete required compliance as prescribed by the impacted frameworks and ensure impacted team members complete required attestations.
- Support completion of attestations to testify to the adequacy of controls on request within specific area.
- Review and approve Risk and Control Risk Self Assessments (RCSA's) prepared in the function.
- Build and manage stakeholder engagement, providing guidance and directing their workload activities to ensure timescales and requirements are met.
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
- Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
- Drive the delivery of empathetic customer engagements given the emotive and complex nature of conversations related to fraud events.
Education
- Minimum Business degree (NQF Level 7 equivalence)
- Fraud qualification will be advantageous
Experience
- Minimum 3 years Leadership experience
- Fraud Technical experience will be advantageous
- Operations experience (Advantageous)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- We are looking for a dynamic Client Relationship Associate (CRA) to join the Client Coverage team based in Sandton The ideal candidate should have an NQF6 qualification with 3 years’ experience working in a relationship support role ( client onboarding/ client service centers/ similar). As a CRA, your responsibility will be to look after the operational aspect of the client relationship. Ideally we would need the candidate to have a good understanding of client onboarding process and customer service. The role will be to support the lead Banker in client solutioning, service and the identification of leads by being an active member of the Client Relationship Team.
Job Description
Accountability: Business Management
- Prepare information for and attend client meetings to support client servicing
- Follow up that new clients and products are set up on relevant systems e.g. EBD
- (Electronic Banking Division), Merchant Services & International Banking
- Develop and maintain contacts with Specialists in other areas of the Group Including
- Product Houses, Credit and CPF (Commercial Property Finance),etc
- Attend regular meetings held with functional team
- Work as part of a solutioning team namely the Banker, the Credit Analyst, the Customer
- Service Consultant, the Customer Service Officer and the Credit Officers
Education and Experience Required
- B Degree in Commerce or Finance or CAIB or IOB or equivalent NQF level 6 or higher qualifications
- 3 Years experience in a client facing and/or commercial banking environment
- 3 Years Banking Sales experience
- KYC Knowledge for Businesses / Legal Entities
Knowledge & Skills: (Maximum of 6)
- Personal and Interpersonal Skills
- Business Skills
- Industry Knowledge on the dynamics of the market place
Competencies: (Maximum of 8 competencies)
- Working with people
- Planning and organising
- Persuading and influencing
- Entrepreneurial and commercial thinking
- Delivering results and meeting customer expectations
- Analysing
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
- Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements |
- Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. |
- Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to
- Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted |
- Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes
- Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed
- Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
- Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
- Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements |
- Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. |
- Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to
- Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted |
- Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes
- Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed
- Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
- Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Method of Application
Use the link(s) below to apply on company website.
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