Fresh Jobs at Absa Group Limited (Absa)

Key Accountabilities:

People

• Guide and mentor the support team in their day-to-day tasks
• Capacity Planning
• Planning and facilitating personal development plans
• Effective collaboration
• Conflict management
• Facilitating prioritization of work items
• ​Team Leadership & Functions

Behavioral 

• Develop, encourage and nurture collaborative relationships with Tech and Business partners
• Participate in planned activities that are appropriate for own and team development
• Contribute and lead to build a culture of collaboration between Change teams, Architects, Development teams, Testing teams, Project teams and Infrastructure ensuring optimal delivery
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Customer Centricity should be a core focus point
• Foster and maintain relationships with key individuals
• Lead by example - thought leadership

Application Support

• Perform application support by supporting business areas on multiple applications
• Manage Incidents & Incident Responses using ITIL framework
• Obtain a deep understanding of business and technical processes which affords for greater production support
• Elicit business process information to support technical processes
• Incident post-mortem and analysis AKA Root Cause Analysis
• Ensure team maintain and follow process
• Facilitate proposed solutions for issues picked while performing production support
• Request and suggest tools to be built by Tech Partners
• Find solutions to problems you may encounter
• Improve monitoring and implement new tools or solutions where necessary
• Strive to be in a proactive state as opposed to reactive 
• Identify, develop and drive the automation of daily and mundane tasks
• Be able to document solutions for knowledge share
• Maintain Confluence Knowledgebase
• Build and maintain a network of Tech and business partners

Reporting

• Provide business partners with a snapshot view of previous month
• Real Time reporting to feed into Management Reporting
• Using tools to report to team members and management
• Analyse the data to improve Month on Month performance
• Improve on reporting by requesting feedback from your audience

Other Responsibilities

• Perform Testing when required
• Assist with designing and implementing observability across the estate
• Create and manage CI/CD Pipelines
• Drive Automation
• Continuously improve on personally defined timelines (e.g. each quarter)
• Drive Innovation
• Create and maintain good culture
• To ensure continuous delivery through continuous integration and continuous deployment.
• Assist & lead the process of contingency plans and identify continuity or disaster recovery risks and mitigation plans
• Facilitate Security Patching
• Willing to learn and responsible for Personal Development is a must

Qualifications and Experience

• Degree in Computer Science/IT/related field, or equivalent working experience
• Minimum 8+ years’ Technology experience
• Proven track record of leading a team
• Effective stakeholder management and engagement
• Programming experience, familiar with scripting (Powershell, Bash, etc.)
• Experience in a DevOps role, familiar with DevOps paradigm
• Production Application in a Support Environment
• Experience administrating Observability (Desirable)
• Excellent communication skills, accustomed to share knowledge internally or to other areas.

Strongly advantageous:

• Strong understanding CI/CD methodology and pipeline automation
• Experience and familiar with modern system practices such as Infrastructure as Code, Config Management, Containers, Container Orchestrators, etc.
• Experience with Observability tools and technologies (e.g. Prometheus, Grafana stack, Elastic, Loki, New Relic, OpenTelemetry, etc.)
• Experience in Cloud Computing – Any cloud certifications are beneficial to your application
• Industry Certification: DevOps & Any AWS or Azure Certification (Desirable)
• Proficient in Windows and Linux Administration
• Proficient with Relational/SQL Databases
• Experience and Understanding on Programming (Desirable)
• Working knowledge of networking and basic security
• Experience with Atlassian tool stack
• Application support, Troubleshooting, RCA
• Monitoring and Logging (Application & Infrastructure)

Education

• Bachelor's Degree: Information Technology

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Job Description

• Customer service: Deliver customer service at first point of contact 
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing 
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management 
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Home Loan Assessments:

• Conduct thorough assessments of home loan applications for individuals and entities.
• Evaluate creditworthiness, financial stability, and risk associated with each application.
• Ensure compliance with regulatory requirements and internal policies.
• To timely assess applications (lower offers/appeals) based on the Absa Credit Risk, Model and Credit policies.
• Achieve SLA target with of 90%.
• Easy checks to be assessed where merit exists within 4 hours.
• Incompletes will have a TAT of 2 days to obtain additional information from source.
• Indexing of appeals and additional info sent to the DF queue within a TAT of 2 hours upon receipt.
• Collaboration/Initiatives/Forums.
• Collection of information for errors received on scored applications and addressed with relevant departments.
• Training and workshops for sources/colleagues as required, in terms of anomalies Identified during the validation process and sources non-compliance in terms of Application capture and minimum requirements.
• Adhering to policies/procedures and ad hoc requests received.
• Proactively identify areas of improvement and addressing this via the relevant means with management.

Stakeholder Engagement:

• Collaborate with various stakeholders, in a professional manner.
• Provide guidance and support to stakeholders throughout the application process.
• Build and maintain strong relationships with key partners.

Volume Management:

• Effectively manage high volumes of home loan applications.
• Prioritize tasks to meet deadlines and maintain service levels.
• Implement streamlined processes for efficiency.

Decision Making:

• Make informed and well-supported credit decisions.
• Utilize credit scoring models and risk assessment tools.
• Present recommendations and justifications for credit approvals or declines.

Risk Management:

• Identify potential risks associated with home loan applications.
• Mitigate risks through thorough analysis and adherence to risk management protocols.
• Stay abreast of industry trends and regulatory changes affecting credit risk.

Compliance:

• Ensure strict adherence to regulatory requirements and internal compliance policies.
• Keep abreast of changes in legislation impacting home loan assessments.

Reporting:

• Generate and analyze reports related to home loan applications and credit decisions.
• Provide insights into key performance indicators and trends.

Qualifications and Skills:

• NQF6 (Ideal NQF 7), preferred in Accounting, Economics, Banking and Finance or relevant field
• 5 years credit experience preferred.
• 3 home loans experience preferred
• Exposure to Credit assessments preferred
• Excellent analytical and decision-making skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and manage competing priorities.
• Proficiency in using credit scoring models and risk assessment tools.
• Familiarity with relevant software and technology platforms.

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Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Description

Education and Experience Required

• Bachelor Degree in Information Technology
• Scrum Master certification
• PMI Agile Certified Practitioner (Optional)
• Min 5 years of Agile Practitioner and Scrum Master experience
• Strong Project Management background
• Salesforce / CRM experience
• Ability and track record of managing feature teams across the function
• Experience of other methodologies like RUP, Kanban etc.
• Excellent communication skills in English in written and spoken form
• At least 5 years experience working in an agile environment, preferably in a variety of situations
• Delivery Management critical - Experience in the delivery of multiple Application Development Projects from strategy through to deployment.
• Proven track record in Scrum Master role
• Expert level skills in a relevant programming language(s) and relevant design
• techniques.
• A logical, analytical approach to problem solving and close attention to detail.
• Experience in the financial industry delivering & supporting financial applications

Key Accountabilities:

Delivery

• Lead multiple sprints for teams using Agile methodology
• Ensuring SCRUM artefacts are maintained and updated
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to.
• Ensuring code quality is maintained
• Developing plans to ensure delivery of teams’ work.

Transition to Agile

• Understand current development/delivery model and guide teams to adapt agile strategy.
• Apply best practices to implement and/or resolve adoption issues
• Satisfactory resolution of issues raised during transition.
• Support Project/Delivery Manager in planning and transition of releases.
• Providing expert guidance and assistance to colleagues for successful transition.
• Accountability: Leading others and business skills
• Responsibility for supervising, co-ordinating, participating in, and accountable for sprints of teams located at different geographic locations.
• Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
• Familiar with the details of at least one business area and has experience of liasing with peers in that area
• Is respected and consulted by business area peers and seen as a point of contact within the team
• Is able to teach and coach team members to deeper understanding of Agile

Delivery Capability

• Ability to maintain a dialogue in difficult situations
• Ability to coach team members and product owners in the adoption of Agile
• Experience in maintaining and supporting multiple sprints
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents

Management

• Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
• Experienced at leading or managing a variety of teams and projects.
• Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
• Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Application Management

• Understands how service support applies to own technical function:
• Has experience of incident & problem management disciplines
• Has experience of maintaining configuration items, raising changes and planning releases
• Has good operational knowledge of the service desk and incident systems
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities

Stakeholder Management

• Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
• Uses stakeholder management strategy effectively and knows how to navigate the organisation
• The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
• Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
• Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.

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Job Description

• Incumbent must have 2 years exp in data capturing enviroment.To deliver administrative services through the execution of predefined objectives to verify / contact clients and obtain outstanding information required on all documentation being mailed to the client
• Incumbent must have 2 years exp in non-life insurance enviroment.

Outputs to deliver this accountability:

• Obtain records of previous day’s new business sales report to establish clients' policies that would need to be mailed.
• Ensure all client policy schedules are mailed within 5 days of the agreed SLA (Service Level Agreement).By printing client schedules once established from the daily new business report and having the schedules folded and placed in envelopes ,then sent for posting
• Follow Quality Fulfilment process as provided by Quality Fulfilment Team Leader to ensure complete and correct client documentation
• Keep updated on all new administration processes and system changes, to correct client documentation.

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)

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Job Description

• Incumbent must have 3 years Short Term Insurance Consultant Client Service (FAIS). RE5 certificate completed, minimum 150 FAIS credits in Short Term Insurance, Personal Lines, CPD up to date. Outbound Call Centre environment. Customer Satisfaction Call Resolution Quality Assurance of service and calls Compliance

Education

• Further Education and Training Certificate (FETC)

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Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development 
• Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements 
• Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards 
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 

Education and Experience Required 

• Business related Diploma B Degree or equivalent NQF level 5 qualification or higher 
• Previous Team management experience 
• You must have excellent stakeholder and communication skills 
• You must be professional, organised with very strong planning skills 
• As a Team Leader you will have excellent team working skills, being able to build and develop high performance 
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet 
• No criminal record

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)