Fresh Jobs at Amazon

Description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.
Amazon is a place where builders can build. Our internships offer exceptional opportunities for you to grow your technical and non-technical skills. From day one, you will be working with experienced engineers and designers who love what they do.
We are looking for outstanding candidates to join our team for 2-3 month Software Development Engineering internships. Internships are flexible in length to fit in with your university’s placement scheme.
Our interns join one of our small agile teams at our development centre, launching and growing new initiatives for Amazon's global business. Your team will be involved in every aspect of the process - from idea generation, business analysis and technical design through to development and deployment across a variety of technologies - giving you a real sense of ownership. Together we build systems that meet high standards of performance and reliability and operate at massive scale.

Job Responsibilities Include

As an intern you will go through induction training before joining your team. You will drive your own learning and development with guidance and coaching from your manager, buddy and colleagues around you.
You will be part of a team of Amazon software engineers and you will help them create complex tools in several different programming languages that will help improve the quality of Amazon's catalogue. You'll create professional quality software by applying software engineering best practices, while being exposed to cutting edge technologies.


Basic Qualifications

Basic Qualification

• Currently on a Bachelors/ Masters degree relevant to Computer Engineering/ Computer Science/ Software Engineering etc.
• Knowledge of Computer Science fundamentals such as object-oriented design, algorithm design, data structures, problem solving, and complexity analysis
• Knowledge in Ruby, Perl, Java or C/C++.

Preferred Qualifications

• Development Experience in Java, C, C++, Perl, Linux
• Interest in developing web services, or other large scale distributed systems

Application and Assessment Process
Eligible candidates will be invited to attend an online assessment post which successful candidates will be invited to an in-house assessment centre. This selection process is subject to change but you will be notified if any changes are made.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.


Company - Amazon Dev Centre South Africa
Job ID: A928294

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Description

Design and build the systems that power how EC2 optimizes how instances are placed on the underlying hardware fleet. Amazon EC2 provides on-demand scalable compute capacity, and powers some of the largest services in the world. You will collaborate with a top-tier community of engineers to build systems at the heart of EC2.

EC2 Placement aggregates data from across AWS, and then uses that data to make real-time decisions on which hardware to use to satisfy a new instance launch in a way that optimizes multiple objectives. The Senior System Development Engineer in this space will be responsible for helping define the technical roadmap for the underlying Placement systems and working across teams to realize that vision, strengthening our DevOps processes and systems, increasing operational excellence and security posture, and mentoring members of the team. Specific experience is high availability systems, data streaming systems, CI/CD, security and performance monitoring and improvement are valued.

If this opportunity sounds interesting, we would love to talk to you more about our work and the vibrant culture at AWS in Cape Town.


Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 5+ years of industry experience in a software development environment
• Understanding of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one programming language, such as Java, C#, Python, Ruby, Javascript, Scala, Kotlin
• Solid understanding of Linux and networking fundamentals
• Demonstrated experience in improving DevOps processes and infrastructure
   

Preferred Qualifications
One or more of the following help you stand out:

• Demonstrated results designing, building and operating high-performance distributed systems in large-scale Linux environments
• Experience in building and operating high-scale data streaming systems
• Technical leadership experience in improving operational excellence, security posture, and DevOps processes/systems
• Demonstrated ability to guide a technical roadmap
• Ability to work effectively across teams to deliver results, with strong verbal and written communication skills.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.


Company - Amazon Dev Centre South Africa
Job ID: A1163172

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Description

Work hard. Have fun. Make history.

Our overall mission is simple: To be earth’s most customer centric company. We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon associates will deliver world class service to our customers.

Amazon is looking for a Group Manager based in Cape Town who will have responsibility for up to 90 associates and direct line management of 4-6 Team Managers. Our mission is to employ a leader of leaders who is able to empower, develop and grow their team managers and to support them in achieving our organizational goals.

The number one priority for this role is to ensure that associates are supported to deliver a world class experience. The role will require you to be a leader who ensures that your Team Manager priorities remain exclusively focused on supporting their associates and ensuring defects do not get sent down the line to associates. Your role will be to oversee the operational delivery of organizational goals and manage overall performance of the teams in your remit.

The ideal Group Manager ensures that Team Manager Priorities and tasks are aligned to supporting associates apply the Amazon CS Contact Tenets. To achieve this, an ideal Group Manager coaches, develops and supports their Team Managers to build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service.

You will be responsible for the overall performance and operational delivery of your teams, this will require you to work with key support functions such as site Work Flow and Quality Assurance to review performance trends and opportunities and take action to improve the service level and quality of performance. You will be an escalation point for your Team Managers and their people to take action on issues or barriers impacting the customer experience. You will represent your team in the wider business, being accountable for creating the input, actions and representation of team performance in standard meeting routines such as metric calls. You will also be a key partner for business teams when operational points of contact to co-ordinate launches, messaging or reviews are required.


Basic Qualifications

• Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S)
• Minimum three years people management experience in Amazon CS or minimum four years people management experience, specifically leader of leaders in a similar role

Leadership
Skill Requirements:

• Knows and communicates the Amazon mission, vision and strategy
• Demonstrates passion for delivering a positive customer experience, and maintain composure in difficult situations
• Demonstrates the ability to build, develop, direct, and manage a team; give overall direction, performance, coordination and evaluation
• Experience interviewing and selecting people who will maintain a high-performance bar in Amazon
• As a leader of leaders understands how to nurture and develop leadership skills
• Strong interpersonal and communication skills, good listener, used to interact with up to Director level
• Positive communicator who understands when necessary how to have tough conversations
• Ability to confidently facilitate team discussions and communicate business messages
• Maintains a high level of professionalism and approachability
• Can adapt well to changing circumstances, direction, and strategy
• Ability to organize, prioritize and schedule work assignments
• Proven ability to manage reporting, data manipulation and analysis
• Experience managing core business KPI’s
• Assist in developing and implementing training programs to improve the quality and productivity of the team

Operational Delivery

• Understands operational principles of service delivery and uses data to support continuous improvement
• Ability to use data and insights to prepare metric reviews
• Assist and support the creation of operational plans to support peak ramp up and down within your area of control as well as readiness for your business launches
• Acts as the operational representative for business teams to understand voice of the customer or partner in key process or policy changes
• Builds plans to test and experiment new approaches to service delivery

Continuous Improvement

• Leads and participates in Kaizen events to improve the customer and associate experience
• Uses data to identify areas of ongoing improvement in how service is delivered
• Takes action on issues escalated from within the team, works with the rest of the business to bring issues to resolution.
• Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures

Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates

Preferred Qualifications

• Experience in managing large teams of 50+ employees
• Advanced computer skills using a variety of programs
• Exceptional written and verbal communication skills.
• Knowledge of Six Sigma/Lean Processes
• Project Management experience
• Experience in Contact Center Operations (Customer Service, Sales, or Collections)
   

Company - Amazon Dev Centre South Africa
Job ID: A1183103

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About Us
Amazon  is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Roles
Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

Why AWS Support?

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
   

Basic Qualifications

• Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
• Experience in Business Analytics application, support, and troubleshooting concepts
• Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
• Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

Preferred Qualifications

• Experience in a customer support environment
• Experience analyzing, troubleshooting, and providing solutions to technical issues
• Familiar with data warehousing and ETL process
• Understanding of Cloud Computing concepts
• Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
   

Company - Amazon Dev Centre South Africa
Job ID: A1190982