Fresh Jobs at AVBOB South Africa

Description

Under the supervision of the Corporate communication and events Specialist, the corporate events coordinator will provide support to all business stakeholders on selected and approved events as determined by the Manger Communications under the guidance of the General Manager of corporate affairs.

Event Coordination

• Plan allocated events from conception to completion as required by selected stakeholders under the guidance of the Specialist.
• Collate detailed pre - and post-event status reports for the Specialist per event, which includes survey feedback and budget reconciliation.
• Update the events activity calendar and distribute appropriate information regarding events across all channels.
• Maintain event photos and video clip libraries related to events. Collate event 'brag" boards as and when required.
• Provide fresh and new insights and distinctive ideas to the Specialist to enhance our events in line with best practices.
• This role will require regular travel throughout the year to attend and arrange functions.
• Execute all operational and administrative event tasks under the guidance of the Specialist.

Branding and advertising

• Administer and maintain all branded collateral of the department required for events.
• Maintain an inventory of all banners used at events, ensuring they are always well maintained and in good working condition.
• Provide input into the artwork of branded collateral (event-specific) and promotional items.

Communication activities

• Assist to draft, proofread, and provide input into event-specific communications for approval by the Specialist (e.g. agendas, invitations, thank you, reminders, SMS, etc).
• Create event overviews post each event for use on internal communication and digital platforms in collaboration with the Communication- and Public Relations Specialists.

Promotion Co-ordination

• Administer and maintain the corporate event storerooms. This will include monthly stock updates and replenishing of stock.
• Administer the online promotional shop and provide technical support to relevant stakeholders.
• Provide input and assist with sourcing appropriate promotional items and gifting required by relevant stakeholders.

Administrative Duties

• Coordinate the payment of approved expenses in accordance with the Group’s finance department process and ensure an end-to-end process is in place.
• Engage and maintain a professional relationship with all suppliers.
• Manage courier arrangements specifically related to events planned

Requirements

• Grade 12
• Tertiary qualification in Marketing (Advantageous)
• Three (3) Years' experience in Coordinating events
• Valid Driver's license

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Description

The incumbent will be responsible for operating the Group’s custom-built truck by managing the technical and operational functions of the vehicle at brand activation, CSI and Public Relations events across the country. Responsible for operating the Group’s custom-built GigRig safely and efficiently. This multifaceted role requires a combination of driving skills, technical expertise in stage operation, sound and video systems and a commitment to ensuring the success of events.

Route Planning and Logistics

• Strategically plan travel routes, considering traffic, road conditions and event schedules to ensure timely arrival at event locations
• Coordinate all necessary logistics to facilitate smooth transportation and setup of the GigRig.

Vehicle Inspection

• Conduct thorough pre and post-trip inspections of the GigRig truck, reporting any issues promptly.
• Ensure the vehicle is well-maintained, addressing any necessary repairs or maintenance.

Driving and Operation

• Drive and operate the GigRig in adherence to the travel schedule and established procedures.
• Ensure compliance with traffic rules, safety regulations, and local laws during transportation.

On-Site Coordination

• Liaise with stakeholders, including event organizers and production teams, to coordinate on-site logistics and ensure a seamless setup process.

Equipment Management:

• Safeguard and transport on-board equipment, including stage and sound ensuring its secure placement and protection during transit.

Setup and Disassembly

• Perform setup and disassembly of stage, sound, and branding equipment before and  after events.
• Collaborate with the production team to meet technical requirements and timelines.

Operational Responsibilities

• Operate the GigRig, including the stage, sound system, during events to deliver optimum performance.
• Troubleshoot technical issues promptly to maintain system functionality.

Information Stands

• Assist with the preparation and maintenance of information stands, ensuring they are organised and accessible during events.

Scheduled Maintenance 

• Develop and adhere to a schedule for timely maintenance of the GigRig truck, including routine checks and necessary repairs.

Requirements

• Grade 12
• Tertiary qualification will be added advantage
• 3 experience in sound, lighting, and stage setup
• Experience in events coordinating
• Valid driver's license (Code 10)

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Description

We are looking for an individual with Strong analytical capability, to lead our retentions team in driving retention and referral marketing programs. Under the guidance of the Manager: Insurance Administration you will be responsible for implementing key customer Retention Strategies and Metrics to ensure policyholders are getting the value they’re paying for in terms of the product and service, leading to increased customer retention.

• Under the guidance of the Manager: Insurance Administration develop and execute the strategic business plan to address revenue management & retention.
• Analyse and present pro-active solutions to achieve high contact volumes and reduce complaints/attritions.
• Design and propose, customer retention strategies to increase loyalty and retain business.
• Assist with the delivery of strategic intent driven programs and contribute towards consumer retention marketing strategies in business planning.
• Plan data-led retention tactics and overseeing implementation in a customer-first manner.
• Create a plan for approval by direct manager to retain existing customers by identifying their needs and concerns through outbound communication.
• Maintaining and actively reviewing the eligible base, providing insight to all key stakeholders, and developing the models to further improve accuracy and output quality. 
• Review the current implementation process and outline welcome/onboarding communications targeting new clients and consider changes to improve.
• Delivering exceptional, differentiated services within the last line of defence against cancellations.
• Create an offboarding process and checklist and conduct offboarding interviews to determine why customers are leaving.
• Responsible for collaboration with Retention Team (Admin Heads of department) to create, define and prioritize daily agent level action plans based on performance, coaching on the approach of agent level education in a group setting.
• Work with the retention and broader teams to help build, implement, and continually improve the execution of analytical insights including predictive modelling to increase effectiveness of retention campaigns and initiatives.
• Actively partner with key stakeholders to ensure upgrades & churn performance is understood and targets are achieved, providing insight and transparency to the retention, sales & marketing teams
• Assesses member data to identify at-risk policyholders.
• Develop and maintain quality improvement programs.
• Design programs to improve performance. Optimize performance of communication through an Omni-channel approach addressing, layout, offers, targeting, and personalization.
• Collaborate with internal and external stakeholders to incorporate their insights and influence key partners (sponsors, providers,) to continuously improve on communications.
• Take the lead to streamline and automate processes entailing policy upgrades, voluntary and involuntary churn & eligible base reporting.
• Own and continually review / lead the approval of all business rules relating to upgrades, voluntary churn, non-payments, and cancelations.
• Develop and implement targets relating to productivity and quality,
• Engage in New product or new features launches.
• Introduce technology in the retention space by overseeing the planning, development, and execution of email marketing programs for policyholders, including full scale messaging, segmented campaigns, and triggered emails and providing thought leadership about digital industry best practices and emerging technologies.
• Achieve results by leveraging internal and external marketing agencies, vendors, etc.
• Maintaining relationships with existing customers by following up on leads generated (on poor performing business) including those acquired through Operations Sales Insurance.
• Monitoring and reporting customer feedback and satisfaction levels and conducting research on current market trends to identify potential opportunities for growth.
• Monitoring and reporting competitors’ activities and industry trends to identify potential threats to the business.
• Gather general feedback on campaigns.
• Measure & report using NPS.
• Production and presentation of weekly / monthly outlook KPIs, which include upgrades across retention campaigns.
• Compile reports for sales managers.
• Provide weekly/monthly reports and analysis on program performance by proactively monitoring all channels, voluntary churn & call volumes.
• Produce the monthly EXCO report.

Requirements

• Bachelor's degree in Business/Statistical, Sales or Marketing or Education or Communications, Finance, Management, Business Administration and Engineering
• Minimum of 7 years' essential experience in a commercial role, including operations within a Retention Call Centre model in a Sales Management or team lead capacity.
• Minimum 3 years of experience in Customer Experience or Customer Support or Consumer marketing
• Knowledge of large-scale acquisition and re-contracting campaigns, analysing trading data and formulating insight and recommendations.
• Advanced knowledge of churn reduction tactics and experience implementing them to save policies.
• Agency/Vendor management and budget management