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Job Description

POSITION PURPOSE

• The Marketing Coordinator is responsible for developing, recommending, implementing the Centre’s Marketing program, reports, startegies and Administration incluidng Financial.
• Performs regular marketing research at least once a year.
• Oversees Customer Relations includuing Public Relations and ensures that the Company’s professional reputation is projected and maintained.
• Keeps abreast of marketing trends; attend meetings and functions related to successful management of the marketing department.
• Keeps Senior Management well informed of area of activities and significant problems. Ensures a quick response on Centre Management approval of non-gla income opportunities.
• Checks monthly income against what took place in Centre.
• Drive awareness of leasing and non-gla opportunities. Fact sheets and updates on digital platforms.
• Preparation, submission and winning of national (Footprint) and international (Solal) awards.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the following tasks regarding marketing

• Conceptualize and implement the marketing strategy for the Shopping Centres’
• Assist with implementing the brand strategy across all platforms.
• Tenant Liaison, customer Liaison and Public Relations.
• Documenting, Controlling and Monitoring branded rewards stock levels, any products or services that form part of an event/campaign
• Monitoring local publications, social media, Tenant advertising and community opportunities
• Drafting the monthly and ad hoc marketing reports and tenant communications.
• Co-ordination of all Marketing campaigns, Events, Advertising, Exhibitions and Facebook giveaways
• Schedule and organize tenant meetings and marketing meetings.
• General support to Centre Management as required (adhoc reception duties when short staffed)

Assumes responsibility for the following tasks regarding Income and Expenses

• Support National Marketing Manager and 3rd party service providers to maximize non-gla income.
• Meet monthly and annual expense according to strategies and budgets.
• Maintain customer database and ensure regular customer communications
• Providing exhibitor information to security and management
• Relationship building with current exhibitors / advertisers.
• Administration of Income and Debtors including paperwork trail and financial requirements with ISO standards. These include quotes, invoicing, collection of funds, authorizing and debtor’s control.
• Administration of Expenses including suppliers, obtaining quotes, raising Purchase Orders, obtaining Invoices and Statements, submissions for payments to Finance.
• Weekly and monthly Income and Expense reports.
• Respond to sales requirements from existing and potential clients.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

• Typing is accurate, neat, and promptly completed.
• Telephone calls and visitors are courteously received.
• Client and management inquiries are attended.
• Good Business relations exist with Clients.
• A professional image is projected and maintained.
• Documents and reports are accurately produced and up-to-date.
• Files are well-maintained.
• Good communication and coordination exist with area personnel and with management.
• Assistance is provided as needed.
• Management is appropriately informed.
• All Marketing requirements for the Shopping Centre’s.
• Marketing expenses are in line with campaigns and budgets.
• Administration and Financial requirements are adhered to.

EDUCATION/CERTIFICATION:

• Matric. A marketing or PR diploma or certificate preferred. Secretarial certificate

REQUIRED KNOWLEDGE:

• Understanding of marketing, advertising, public relations, media.
• Understanding of sales and promotion techniques .
• Knowledge of word processing and spreadsheet applications.

EXPERIENCE REQUIRED:

• Minimum two years experience in a marketing environment,

SKILLS/ABILITIES:

• Proficient communication and typing skills.
• Able to perform dictation and transcription tasks.
• Good interpersonal and public relations skills.
• Analytical, creative, and problem-solving abilities.
• Able to use graphic art tools and supplies.

Closing Date: 28 July 2025

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Job Description

POSITION PURPOSE

• Responsible for planning, organising, and directing the activities of the Centre/Building.
• Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
• Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensures that services purchased are of acceptable quality and follow the procurement policy.
• Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
• Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.

• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre/Building operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

Assumes responsibility for the effective operations management of the Centre/Building and facilities.

• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.

Day to day running and control of:

• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
• Manages space planning. Ensures that the Centre/Building layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre/Building operations are in compliance with established procedures, policies, regulations and codes.

Assumes responsibility for the security of all the Centre/Building facilities.

• Conducts scheduled inspections of security systems and implements improvements as necessary.
• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre/Building and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaisees with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans

Assumes responsibility for ensuring the efficient and cost effective administration of Centre/Building operations.

• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.

Effectively supervises Centre/Building personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
• Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Procurement policy is fully complied with.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Centre or Property operations are efficiently and cost effectively administered.
• Current and future Centre or Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
• The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
• The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
• The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
• The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.

QUALIFICATIONS, SKILLS & EXPERIENCE

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance and Building management training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of Building or Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Five or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications

Closing Date: 28 July 2025

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Job Description

POSITION PURPOSE

• Responsible for the maintenance of the building.
• Completes preventive maintenance, installs new equipment, and assists with routine building maintenance.
• Completes work order records and files all related maintenance paperwork.
• Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for effectively completing assigned maintenance duties.

• Continuously checks and inspects buildings to identify maintenance needs.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
• Checks all main outer and inner doors (broken glass, open and close properly etc.).
• Checks exterior of buildings and identify problem areas.
• Checks and replace lights inside ladies and gent’s toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
• Checks all fittings in toilets (taps, basis, urinals etc.).
• Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
• Checks all fire equipment along with the building supervisor.
• Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
• Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
• Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
• Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
• Inspects equipment, checks operating condition, and logs repair needs.
• Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures.
• Ensures compliance with legal regulations.
• Completes regular OSH inspections and updates monthly reports as appropriate.
• Ensures that OSHA requirements are effectively implemented.

Assumes responsibility for tenant installations.

• Performs ad hoc quality control checks on tenant installations – during or on completion.
• Ensures premises are in satisfactory condition before the tenant moves in
• Along with the building manager assists tenants when they move into the premises
• Where necessary assists with the removal/relocation of partitioning

Assumes responsibility for establishing and maintain effective relationships with tenants.

• Maintains regular contact with tenants.
• Reports all items to building supervisor especially if tenants have lodged complaints.
• Ensures that urgent matters are reported immediately and attended to immediately.

Assumes responsibility for maintaining related records.

• Tracks and records repair and maintenance results.
• Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
• Updates equipment maintenance records as appropriate.
• Completes equipment and supply orders as assigned.

Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.

• Assists area staff as needed.
• Ensures that management is appropriately informed of area activities.
• Attends meetings as required.
• Meets the maintenance needs of different departments throughout the facility.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area and grounds are clean, secure, and well maintained.
• Completes special projects as assigned.
• Familiarises himself with emergency numbers and contractor’s details in order to assist the building manager or act up in his absence.

PERFORMANCE MEASUREMENTS

• Maintenance assignments are completed in accordance with established policies and procedures.
• Safety regulations are closely followed.
• Maintenance records, work orders, and department logs are accurate and up-to-date.
• Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
• Management is appropriately informed of area activities and of any significant problems.
• Good communication and coordination exist with area staff and departments.

QUALIFICATIONS

• Education/Certification: Standard Eight (Grade10)
• Additional training in maintenance and repair procedures.

REQUIRED KNOWLEDGE

• Basic knowledge of maintenance functions and safety protocol.
• Able to read and follow blue prints.

EXPERIENCE REQUIRED

• Minimum of two years of related maintenance experience.

SKILLS/ABILITIES

• Able to work well independently.
• Attention to detail.
• Solid hand/eye coordination.

Closing Date: 28 July 2025