Fresh Jobs at Discovery Limited

Key Purpose of the role

• The position is responsible for managing a smaller team, responsible to load and process all Umbrella new business applications, scheme installations, invest contributions and set up participating employer renewals, within the Retirement Funds business unit. This is a core administration team leader function and the incumbent would be required to holistically manage, control and understand a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes. The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years retirement funds, umbrella Installation, Section 14 and Termination process experience – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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Key Purpose

• The Discovery People team is accountable for equipping decision makers with data-driven insights to make the best decisions about people — individuals and teams. We are looking for a key player who shares our passion for maximising the performance and potential of great people, who brings proven talent and performance management skills.
• The role will be accountable to into best-in-class talent management practices.

Areas of responsibility may include but are not limited to

• Talent and assessment management – post onboarding talent reviews, strategic workforce planning, talent development, assessment and promotion.
• Support the centre of expertise with design, development of Group wide talent and assessment standards, frameworks and policies.
• Partner with business units in designing, measuring and executing appropriate talent management and assessment solutions, ensuring excellent customer and candidate experience.
• Conduct research and keep abreast of best practices and market trends to ensure relevant talent management and assessment practices in Discovery.
• Consult with business, provide thought leadership, guidance and learning support on talent management and assessment topics e.g., performance management/continuous performance engagement, career and succession management, strategic workforce planning, talent reviews, talent development, assessment innovation, benchmarking, validation, retention etc.
• Ensure that talent and assessment deliverables are executed in an efficient and professional manner, including the Group's promotion process, assessment feedback and billing, as well as ad hoc projects or assignments.
• Ensure that talent and assessment data, analytics and reporting are accurately and timeously delivered to provide insights for relevant decision making.
• Support the Business Units with reporting, system management, database management, expertise, guidance and learning where needed on the relevant enabling technology platforms for talent and assessments.

Key Competency Areas:

• Values Driven:
• Committed to integrity and ethics in business
• Behaves consistently with Discovery Values
• Optimistic:
• Motivated by a positive future
• Energized by challenges
• Learns on the Fly:
• Embraces the unfamiliar
• Experiments to find solutions
• Resilient:
• Recovers quickly from setbacks
• Grows from negative experiences
• Instils trust:
• Follows through on commitments
• People Savvy:
• High EQ with low ego
• Works well with internal and external stakeholders
• Drives Results:
• Energizes self and others to achieve
• Consistently exceeds goals
• Problem Solver:
• Looks beyond the obvious
• Finds sustainable solutions

Personal Attributes and Skills

• Role Model: Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters
• A record of adding value to work outcomes through distinctive expertise capability, insights, innovation and an orientation toward continuous improvement
• Very high detail orientation and unwavering tendency toward thoroughness and rigour
• Proactive in giving and receiving feedback, including facility toward open debate and data-driven advocacy that is direct, constructive, compassionate, and results in better people and business outcomes
• Must have the ability to pivot between widely divergent tasks and subject matter on short notice, rapidly adapt to varied audiences: and continually evolving business needs
• Solid business acumen
• Have a passion for customer service, psychometric assessments, talent development, driving performance and analytics.
• Have the knowledge, style and gravitas to work well with and influence HR practitioners and senior leaders across the business to support achievement of talent management objectives.

Education and Experience

• Relevant HPCSA registration in good standing (Psychometrist or Psychologist).
• Relevant 3 year degree and / or post graduate qualification.
• Proven experience of delivering work streams or projects along the talent management value chain in a consulting or corporate environment.
• 5 to 8 years’ experience in talent management and psychometric assessment.

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Key Purpose

• The processing of new and existing business quotations.

Areas of responsibility may include but not limited to

• Liaise with internal client’s such as Servicing Consultants, Group risk Franchises, Administration and Management.
• Analyzing the risk and the profitability of each scheme.
• Monitoring the profitability of existing business - this is done during the revision process.
• Analyzing the claims experience and making suggestions to the Pricing Manager regarding Group Risk Terms.
• Knowledge of all the risk factors such as occupation and industry, admin and profit factors and their interdependency.
• Knowledge of all the Retirement (Provident & Pension Funds).
• Knowledge of components of Umbrella business Inclusive, Admin Cost, Exclusive
• Preparation and distribution of quote documents Group Risk and or Umbrella.
• Illustration of the value proposition of Discovery’s benefit enhancements.
• Analyzing of raw data

Personal Attributes

• Highly analytical
• Delivering Results and Meeting Customer Expectations
• Planning & Organizing
• Speed and accuracy
• Competent and reliable
• Willingness to learn and give ideas
• Good communication skills
• Candidate needs to be a Self-Starter
• Deadline Driven
• Service orientated

Education and Experience

• Matric Mathematics (essential)
• Maths or Actuarial degree would be advantageous but not essential.
• Experience in data analysis recommended.
• Computer literate: Microsoft Office: Word, Excel and Outlook.
• Keen knowledge of the insurance industry. Trends, new developments and other underwriter’s objectives (Advantageous).
• A sound mathematical knowledge is essential.
• Statistical knowledge advantageous.
• A qualification in the insurance industry advantageous.
• Must have passed a major Mathematics or Statistics course at first year level at Tertiary.
• 3 - 5 years Risk Pricing experience within the Insurance Industry.

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Key Purpose

• The Data Science Lab is a highly specialised and expanding team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group. We are looking for individuals with 2-5 years of experience, for projects related to:
• Risk management through behavioural science and intervention (next best action) design 
• Combining traditional data (eg: wearable device, web & app logs, health & life insurance claims) with novel data sources in new ways
• Assisting with experimental design for product, rewards, marketing, communications, engagement etc
• Advising partner markets on how to customise and deploy locally built models
• They will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications. The innovative work environment means there are opportunities to shape new projects with a focus on helping insurance customers to lead healthier lives.

Areas of responsibility may include but not limited to

• Identify and build appropriate models to predict risk, sales and savings
• Present data insights and model findings in a way that provides actionable insights for business stakeholders and senior executives
• Mining and visualising large structured and unstructured datasets throughout the businesses to inform product design, risk management, customer interaction strategies, etc.
• Following model implementations through to business adoption
• Monitoring model performance and using feedback for improvement
• Improving processes and data collections where opportunities arise
• Running scientific experiments to evaluate different models in a reproducible way
• Produce analytical work that is customer, business and staff focused

Personal Attributes and Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Education and Experience

• Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science, Applied Mathematics or Engineering fields.
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
• Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous:

• Some experience in working with big disparate sets of data and exposure to big data tools
• The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.

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Key purpose

• Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Key Outputs

• The successful applicant will be responsible for but not limited to the following broad job functions:
• Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
• Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
• Ensure that monthly conservation targets are met.
• Proactively determine the client‘s needs and have the ability to re-sell product to members.
• Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
• Ensuring that customers concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management
• Ensure that all administrative changes are done timeously, followed through on and monitored

Personal attributes and skills

• Have sales ability and be persuasive
• Be friendly, sincere ,confident ,courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize , work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven

Qualification & Experience

• Matric
• At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or
• Outbound Telesales environment (Essential)
• 2-3 year Conservation experience or telesales experience
• Excellent English and Afrikaans spoken would be beneficial
• FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
• Regulatory exams (Required)
• Good Excel and Word skills