Fresh Jobs at Discovery Limited

Key purpose

• Group Finance has established a Programme Management Office (PMO) to strengthen governance, prioritisation and delivery of finance initiatives across the function and the wider Group. We are seeking a Senior Finance Business Analyst to help shape initiatives from early concept through to delivery readiness by clarifying business problems, defining scope, assessing impacts and translating needs into structured requirements. The role will work closely with initiative owners and project managers to ensure finance initiatives are well defined, commercially sound and set up for successful implementation.
• The successful candidate will also contribute to building consistent business analysis practices, templates and standards within the PMO as the capability matures.

Key responsibilities

Initiative shaping and scoping

• Work with finance stakeholders to clarify problems, objectives and desired outcomes for proposed initiatives
• Translate high-level ideas into clear problem statements, scope boundaries and success measures
• Assess initiative readiness prior to entry into the delivery pipeline

Business case and impact analysis

• Develop fit-for-purpose business cases, including benefits, risks, dependencies and high-level resource requirements
• Perform impact assessments across finance processes, systems, controls and stakeholders
• Support prioritisation decisions through structured analysis and clear articulation of trade-offs

Process mapping and requirements

• Own the standard, quality and completeness of process mapping for initiatives and the Group Finance function
• Perform or facilitate process mapping (typically L2/L3) to ensure process visibility and shared understanding
• Translate business and process gaps into clear, structured requirements to support delivery

Delivery support and change enablement

• Work closely with Project Managers to maintain alignment between business intent and delivery execution
• Assess scope changes and support informed decision-making during delivery
• Support benefits tracking, adoption and post-implementation reviews

Capability contribution

• Contribute to the development of consistent business analysis practices within the PMO
• Act as a reference point for structured problem-solving and analytical quality
• Support the evolution of templates, standards and ways of working as the PMO matures

Experience and skills

• Proven experience in a Business Analyst or similar role within a complex corporate environment
• Strong analytical and problem-solving capability, with the ability to structure ambiguous problems
• Solid understanding of finance processes, reporting, systems or controls
• Experience engaging with senior stakeholders and navigating competing priorities
• Excellent written and verbal communication skill
• Experience in finance transformation, optimisation or process improvement initiatives
• Exposure to finance systems or reporting platforms
• Experience working alongside PMOs or project managers
• Familiarity with governance, control or audit environments

Personal attributes

• Comfortable operating in ambiguity and asking challenging questions
• Structured, disciplined thinker with strong attention to detail
• Confident, pragmatic and collaborative stakeholder style

Qualifications

• Relevant degree (Finance, Accounting, Business, Information Systems or similar)
• Professional finance or analysis qualifications advantageous but not essential

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Key Purpose of the role

• Increase the sales of the product range by building relationships, maintaining superior client service backed by sound technical knowledge

Key Responsibilities

• Developing and maintaining broker relationships
• Reviewing the new business pipeline, following up, and tracking
• Issuing of quotations
• Technical training of & ongoing product support to financial advisors
• Dealing with queries & providing information on a range of sales and service issues
• Liaising with internal departments to ensure superior service is offered to clients
• Keeping up to date with competitor product and service offering & industry developments
• Participating in proactive sales & marketing initiatives

Key Requirements

• Own insured transport, cell phone and drivers license
• Willingness to undertake business travel across South Africa

Competencies

• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Persuasive
• Results driven
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience:

Minimum

• NQF5 in Wealth Management of Financial Planning
• RE5

Advantageous:

• Business degree
• Sound medical aid knowledge
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite

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Key Purpose

• The Senior Data Engineer is responsible for the design, development, and optimisation of scalable, enterprise-grade data platforms on Azure, with Azure Synapse Analytics at the core.This role enables the delivery of high-quality, trusted, and reusable data assets to support analytics, reporting, and AI use cases. The incumbent will play a key role in advancing a modern data lakehouse architecture, ensuring data is governed, performant, and aligned to business value outcomes.

Areas of responsibility may include but are not limited to:

Design

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, considering performance, security, scalability, and cost.
• Define and evolve medallion architecture patterns in Microsoft Fabric (Bronze/Silver/Gold), including ingestion, transformation, and curated consumption layers.
• Produce and maintain modern data models:
• OLTP-aligned models where needed
• Dimensional models (star/snowflake) for analytics
• Curated “Gold” layer data products (conformed dimensions, business-ready facts)
• Design ingestion and transformation strategies across Fabric components (Lakehouse/Warehouse, Data Pipelines, Dataflows Gen2, Notebooks/Spark).
• Establish data quality, lineage, and governance requirements (e.g., data contracts, validation rules, auditing, retention).
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed.
• Research and recommend effective solutions to technical issues that arise (e.g., performance bottlenecks, modelling trade-offs, orchestration patterns).
• Estimate development timelines based on business requirements and technical complexity; identify risks and dependencies early.

Development

• Construct robust, maintainable, scalable, optimally performing solution components in line with technical specifications, following prescribed process, standards and procedures.
• Develop and optimise:
• T-SQL for Fabric Warehouse/Azure SQL (as applicable)
• ELT/ETL transformations (SQL/Spark) aligned to the medallion pattern
• Reusable frameworks for ingestion, validation, and incremental processing
• Build and maintain orchestration using Fabric Data Pipelines (scheduling, dependencies, retries, parameterization).
• Implement patterns for incremental loads and change processing (e.g., CDC-like approaches, watermarking, SCD Type 1/2 where appropriate).
• Apply performance engineering:
• Partitioning strategies, incremental refresh patterns
• Query optimisation and model simplification
• Efficient file formats and table design for analytical workloads

Testing

• Conduct unit testing and fix any defects found, aiming for high-quality releases.
• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects.
• Build and maintain test data sets, validation rules, and reconciliation checks across Bronze/Silver/Gold.
• Assist the Business Analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing and assist with fixing where necessary.

Knowledge and Skills:

• Modern Data Modelling & Analytics
• Modern data modelling (OLTP where needed, dimensional modelling, curated analytical models, semantic consistency)
• Strong understanding of medallion architecture concepts (Bronze/Silver/Gold, data quality gates, curated data products)
• Metric definition discipline (facts, dimensions, conformed entities, grain, business rules)
• Microsoft / Azure Data Platform
• Microsoft Fabric: Lakehouse/Warehouse concepts, Pipelines, Dataflows Gen2, Notebooks/Spark (as applicable)
• T-SQL expertise (complex querying, optimisation, robust patterns)
• Performance tuning and optimisation for analytical workloads (SQL/Spark and modelling considerations)
• Understanding of security patterns (RBAC, least privilege, workspace access, data access controls)
• Engineering Excellence
• Strong SDLC practices (requirements → design → build → test → release)
• Source control and peer review culture (Git; branching strategies; PR discipline)
• Data quality and validation frameworks (reconciliation, anomaly checks, rule-based validations)
• Documentation and maintainability: clear design artifacts, data dictionaries, lineage-ready documentation

Working knowledge of:

• Software development within SDLC.
• Unit Testing and quality practices.
• Data modelling and design of database structures.
• Practical understanding of cloud data solution concepts (security, orchestration, monitoring, cost-awareness).

Advantageous

• Power BI semantic modelling (star schemas, measures, performance considerations)
• Governance tooling awareness (cataloging, lineage, data classification)
• Exposure to CI/CD for data solutions (deployment pipelines, environment promotion concepts)

Education and Experience

Education:

• Matric (Essential)   
• BSc Computer Science or equivalent 3-year qualification - (advantageous)

Minimum Experience:             

• 5+ years consistent experience in Microsoft data development with demonstrable delivery of complex solutions (senior-level capability).
• Strong experience with SQL development and performance optimisation.
• Proven experience designing and implementing data models and data structures in support of operational and analytical requirements.
• Experience delivering data solutions aligned to layered architecture patterns (or demonstrable capability to adopt medallion practices quickly).

Advantageous

• Experience modernising or migrating data workloads from on-prem to cloud.
• Experience building curated “Gold” layer models for enterprise reporting/analytics.

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Key Purpose

• The Architect of Enablement and Financial Credibility. This role drives the "how" and "when" of technical execution while serving as the strategic liaison between the COE and Business Units. As a Chartered Accountant, you bring unimpeachable financial authority to systems conversations - translating business pain points into prioritized, value-backed solutions. You ensure that "Group Finance Systems Solution Enablement" delivers tangible business outcomes, freeing the Head to focus on long-term transformation and executive stakeholder management.

Key Responsibilities

Strategic Business Partnering

• Trusted advisor to CFOs, Controllers, and FP&A leaders across Business Units; leverage accounting credibility to challenge requirements and shape demand

Finance-Led Solution Design

• Apply deep accounting expertise to ensure OneStream configurations align with IFRS standards, consolidation logic, and financial reporting integrity 

End-to-End Delivery Leadership

• Own the project lifecycle from requirement validation through UAT; ensure technical team meets committed deadlines and quality standards

Problem Structuring & Synthesis

• Deconstruct ambiguous business challenges into structured, actionable solution designs; present complex trade-offs in financial terms that resonate with Finance leadership

Value Realization & Business Case Ownership

• Quantify ROI, efficiency gains, and risk reduction for all major initiatives; track and report realized benefits post-implementation

Innovation & Enablement

• Identify OneStream MarketPlace solutions, automation opportunities, and AI/ML use cases that advance the modern finance vision; pilot and scale innovations

Velocity Management

• Balance speed with quality; ensure the COE maintains high delivery throughput without burning out the technical team or compromising financial controls

Cross-Functional Orchestration

• Align Finance, IT, and business stakeholders around shared priorities; resolve conflicts using financial and operational data as objective arbiters

Qualifications and Experience

Mandatory: 

• Qualified Chartered Accountant (or equivalent) with 5+ years post-qualification experience
• 3+ years in Finance Transformation, Systems Implementation, or EPM Consulting, with 3+ years leading OneStream or equivalent EPM delivery teams 
• Experience in complex, multi-entity environments with sophisticated consolidation and reporting requirements
• Financial Expertise: Deep knowledge of consolidation accounting, intercompany eliminations, IFRS reporting, and financial close processes 
• OneStream Solution Design: Implementation methodology, MarketPlace solutions, and platform configuration
• Business Case Development: ROI modelling, cost-benefit analysis, and value tracking

Leadership Attributes

• Credible Finance Authority: You command respect in the CFO's office because you speak their language and share their credentials
• Structured Thinker: You naturally deconstruct complexity into logical components (Problem → Analysis → Synthesis → Solution)
• Trusted Advisor: Finance leaders seek your counsel before making systems decisions; you influence without authority
• Velocity Driver: You create urgency without creating chaos; teams deliver faster because of your clarity, not despite it
• Financial Rigor: You instinctively question assumptions, validate numbers, and ensure systems decisions withstand audit and regulatory scrutiny

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Key Purpose

• To support onsite marketing and increased awareness at targeted employers, driving increased new business growth and retention.

Areas of responsibility may include but not limited to

• Interact face to face with Discovery Funeral members and potential members on site.
• Represent Discovery Funeral and fulfil the role of Funeral brand ambassador
• Assist with troubleshooting member queries relating to benefits, cards, products, new business etc
• As a technical product expert, be able to market and educate members on Funeral, on a one on one and group basis.
• Conduct product presentations to groups of potential members
• Assist on-site with marketing activations to attract and engage with potential new members, building interest in the brand and the product/s
• Engage with Discovery stakeholders in order to resolve queries
• Assist with new business implementations by engaging one on one with members on site

Competencies

• Values driven
• Competitive drive to work hard and perform on the job
• Positive and enthusiastic attitude
• Proactive and takes initiative
• Eagerness to learn
• Well-developed communication skills (oral and written)
• Ability to position and communicate messages clearly
• Presentable
• Convincing and can influence
• Resilient and persistent
• Well-developed interpersonal skills
• Good organisation and time management
• Good problem-solving skills
• Observant and detail orientated

Education and Experience

• Matric

Advantageous

• Marketing, administration, or business qualification (N6)
• Knowledge and understanding of Funeral Plans
• Knowledge and understanding of Stop Order Facilities

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Key Purpose 

• Discovery Health is South Africa’s leading medical scheme administrator, providing administration and managed-care services to more than 3.3 million beneficiaries. We support Discovery Health Medical Scheme—the country’s largest open medical scheme. 
• The Marketing Manager role is within the team responsible for Sales & Acquisitions for Discovery Health Medical Scheme, we focus on building a strong, credible brand presence that supports growth across all schemes we administer. The marketing manager supports on:
• The delivery of marketing initiatives that drive brand strength, member growth, and stakeholder engagement for Discovery Health Medical Scheme.
• Implementing integrated marketing campaigns, translating business needs into effective marketing solutions, and working collaboratively across teams to ensure consistent, high‑quality execution aligned to the Discovery marketing model.
• This portfolio plays a pivotal role in shaping how current and future members perceive the Scheme - ensuring the brand remains visible, credible, and compelling in the market.

Areas of responsibility may include but not limited to

Supports marketing strategy and translates business needs into solutions

• Works with business stakeholders to unpack marketing briefs and business requirements, translating them into clear and actionable marketing plans
• Contributes to the development of integrated marketing solutions across channels that align with brand guidelines and best practice
• Ensures all outputs are aligned to the Discovery marketing model and business objectives
• Applies sound judgement in balancing stakeholder needs, timelines, and quality of delivery

Delivers and manages marketing campaigns and projects

• Manages the end‑to‑end execution of marketing campaigns, from briefing to delivery
• Coordinates internal teams and external partners to ensure timely, high‑quality implementation
• Works across multiple projects simultaneously, ensuring prioritisation and effective delivery
• Identifies risks, addresses challenges, and ensures plans are executed effectively
• Conducts post‑campaign analysis, measuring impact and recommending improvements

Builds and manages stakeholder relationships

• Builds and maintains strong working relationships with internal stakeholders and partners
• Collaborates across teams to ensure alignment and delivery of shared objectives
• Communicates clearly and effectively to manage expectations and drive outcomes
• Supports resolution of challenges and manages conflict constructively where required

Drives proactive and reactive marketing delivery

• Proactively identifies opportunities to improve marketing effectiveness and bring new ideas forward
• Supports feasibility assessments and contributes to continuous improvement initiatives
• Responds effectively to business needs and ad hoc marketing requirements
• Contributes to optimising processes and ways of working

Functional Competencies

• Strategic thinking (Basic–Intermediate): Understands business context and contributes to marketing plans that support broader objectives
• Brand building (Intermediate): Applies brand principles and demonstrates good judgement in developing compelling marketing outputs
• Partnerships (Intermediate): Works effectively with stakeholders to deliver shared outcomes
• Integrated execution (High): Executes integrated marketing campaigns across channels with attention to detail and consistency
• Business performance (Intermediate): Understands key metrics and uses insights to improve campaign effectiveness

Core Competencies

• Strong understanding of Discovery audiences, products, and internal structures
• Awareness of media channels, including digital, social, and production processes
• Ability to translate complex or technical information into clear, audience‑appropriate messaging
• Strong communication and presentation skills (written and verbal)
• Effective stakeholder collaboration, influencing, and relationship‑building skills
• Strong planning, organisation, prioritisation, and multitasking capability
• Solid problem‑solving, decision‑making, and ability to improve processes and outputs
• High attention to detail with a focus on quality execution and delivery
• Proactive, self‑driven, and resilient, with the ability to work under pressure
• Collaborative, adaptable, and solution‑oriented, with confidence and a strong work ethic

Education and Experience

• Minimum 3-year relevant undergraduate degree or diploma, honours preferable
• Preferable 5 years’ experience in Marketing, PR or Communication
• Relevant industry experience – healthcare, pharmaceuticals and/or financial services

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment 
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Job Purpose

• This Role is to oversee and ensure maintenance strategies are carried out timeously and to manufactures specifications, fault finding and analyses. The delivery is to ensure that Key HVAC systems are operational and associated SLA are adhered to for both Critical and non-critical areas. Additional aspect of this will be required to report on operations, Tracking expenditure against budgets and vetting associated costs, consulting with professionals and Clients, Managing team. Project management of installations and office churns. 

Key Responsibilities  

Carry out Maintenance Strategies

• Preventative ensure schedules are drawn up and carried out
• Ensure all Statutory maintenance is carried when required
• Reactive maintenance SLA are adhered to fault finding is done accurately and analyses is done
• condition Based maintenance – carry out required maintenance when required

Financial aspects

• Assist with budgeting expenses and motivations
• Track costs and against budget
• Vetting invoices and quotes
• Capital expenditure motivations, allocations 
• Order number submissions for Purchasing

Project management 

• Installations
• Office churns

Team management

• Coaching and training
• Taskings
• Skills development of team
• Drive values within the team

Commissioning

• Commission of equipment and new installations

Contractor management

• Manage contractors on site
• Quality control
• Work permit submissions s
• Manage contractor SLA

Safety

• Ensure safety standard, OHS act, regulatory requirements are adhered to
• Appropriate PPE is worn
• Lockout are carried out
• Safety Process are followed

Data Center environment

• Change control processes and Roll back plans
• Monitoring and analyzing trends
• Maintain optimal conditions
• Reporting

 Work Experience

• Knowledge and work experience in HVAC Field (5 years minimum)
• Work with chilled water and direct expansion units
• Managing a team

Advantageous

• Managing Data center environments (white space and Energy centers)
• Working on HVAC Critical equipment (Chillers, Computer Room AC units)

 Education

• Matric
• ACCRA level 3

Advantageous

• ACCRA level 4 or higher and qualified refrigeration mechanic

 Technical Skills or Knowledge

• Work with chilled water and direct expansion units. Understanding operations of the mechanical systems. Installations and commissioning of equipment. Operation and understanding of a BMS systems. Operation and programing of Speed drives.  Computer skills in Microsoft packages.
• Programing of Rickard, operation of water pumps with chillers and cooling towers. Pressure testing, air and water balancing, read Psychometric charts.  

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Key Purpose

• An intermediate Data Scientist that will help develop and integrate natural language processing (NLP), advanced large language models (LLMs), with a particular focus on the use of voice models, voice chat bots and conversational design.  These innovative capabilities will enable unstructured autonomous decision-making processes that involve voice, increase operational efficiency, and deliver personalized, audible customer experiences.

Areas of responsibility may include but are not limited to

• Project Contribution: By collaborating with contents specialists, data engineers and system architects, contribute to the deployment of solutions and delivery of projects from inception through to business adoption, with a particular focus on Voice AI.
• Model Development and Integration: Deploy robust and scalable LLMs that are integrated into AI frameworks, enhancing natural language processing capabilities.
• Advanced Data Retrieval Integration: Incorporate techniques like Retrieval-Augmented Generation (RAG), vector databases, and semantic searches to improve precision and relevance in data extraction from large datasets.
• Automation Workflows: Design and implement automation workflows that improve speed and accuracy of processes, reducing manual intervention and operational costs.
• Performance Metrics and System Maintenance: Develop performance metrics to consistently evaluate the efficiency and accuracy of AI models. Actively monitor and maintain these systems to ensure they remain effective and adaptable.
• Regulatory Compliance: Ensure that all AI models and data handling practices comply with relevant laws and ethical guidelines, preparing documentation and reports as required for regulatory bodies.
• Experimentation: Prototype ML systems and AI concepts, particularly those using NLP and LLMs, and evaluate the effects of different models and techniques on AI performance.
• Future Trends and Industry Insights: Continuously monitor advancements in AI and LLM technologies and review relevant academic literature and industry releases to ensure our strategies and implementations align with the latest innovations and standards.

Knowledge and Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Competent with TensorFlow, PyTorch, NLP and LLM packages – Advantageous
• Familiarity with Azure services – Advantageous
• Familiarity with Databricks – Advantageous

Education and Experience

Education:

• Matric (Essential)
• Bachelor's degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field.
• Honour’s or Master’s Degree in relevant field - Advantageous

 Minimum Experience:             

• 2-4 years’ experience in a data science environment.
• Demonstrated ability to implement ML workflows at scale, particularly using LLMs.
• Experience in handling, analysing, and extracting insights from large and complex datasets, particularly unstructured text data.
• Previous experience tuning open source and proprietary large language models - Advantageous
• Previous experience with Voice AI models and conversational design - Advantageous
   

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Key Purpose

• The Senior Marketing Consultant is a member of a high-performance marketing team that partners with the Discovery Vitality business to implement marketing solutions and contributes to the delivery of digital and marketing communications for Discovery Vitality. They will be responsible for running marketing projects end-to-end, using digital and marketing best practice and leveraging internal and external (e.g. agency, fitness facilities) relationships to deliver within budget.  In addition, the Senior Marketing Consultant will support the Marketing Manager on marketing projects and integrated marketing campaigns in the Vitality portfolio, work closely with external and internal stakeholders and assist with running partner campaigns.

Areas of responsibility may include but not limited to:

Strategic Growth & Engagement

• Develop and implement marketing strategies that support both customer acquisition and ongoing engagement across employer and direct channels.
• Drive Growth Manco and Engagement Manco sales and engagement initiatives to support and achieve business targets.
• Identify and activate opportunities to increase uptake of Vitality products across employer groups and direct sales audiences.
• Partner with business teams to identify, manage, and execute key strategic engagement initiatives aligned to KPIs and overall business objectives.
• Collaborate cross functionally to ensure campaigns, tools, and initiatives are insight-led, aligned to customer needs, and deliver measurable impact.
• Manage onboarding initiatives and member journeys to ensure a seamless and engaging experience that supports activation and long-term engagement.

Campaign & Project Management

• Own the end-to-end delivery of marketing engagement projects, ensuring they are delivered on time, within budget, and aligned with business objectives.
• Brief, manage, and optimise campaigns across digital and offline channels, tailored to employer, partner, and adviser audiences.
• Identify, manage, and execute key strategic engagement initiatives in collaboration with business teams, ensuring alignment to KPIs and overall engagement objectives.

Employer & Brand Activations

• Plan and execute employer-facing and brand activation campaigns that enhance visibility and engagement.
• Manage agencies and budgets for each activation to ensure efficient and high-quality delivery.
• Work closely with partners and internal teams to deliver high impact activations aligned with strategic goals.

Vitality Communications

• Manage financial adviser communications across eDiscoverer, Adviser360, and social media platforms, optimising content and formats to improve engagement, including open and click through rates.  
• Manage WhatsApp and email BUA campaigns.
• Develop partner communication campaigns and messaging across partner channels, working closely with the CVM team to deliver strategic sales and engagement communications.
• Translate messaging across media formats and audience segments to ensure clarity, relevance, and alignment with engagement objectives

Stakeholder Engagement

• Work closely with internal teams (including Distribution, Product, and CVM) as well as external partners to meet business needs and effectively manage expectations.
• Build and maintain strong relationships with key stakeholders, ensuring alignment, collaboration, and smooth delivery across functions.
• Use performance data and insights to evaluate campaign effectiveness and identify opportunities for continuous improvement.
• Manage timelines and milestones across multiple stakeholders to ensure coordinated and timely execution.

Portfolio Oversight

• Manage the Vitality Growth portfolio, ensuring consistent communication, visibility, and collaboration across teams, including reporting into and supporting Engagement Manco priorities.
• Drive engagement campaigns that support key business KPIs — including sales growth, retention, and reduced lapse rates — through targeted and strategic marketing initiatives informed by Engagement Manco focus areas.
• Lead creative and content development processes, ensuring high quality outputs that align with brand, portfolio, and Manco level objectives.
• Drive the creation of compelling campaign concepts, visuals, and content in collaboration with creative teams to support portfolio priorities and business outcomes.

Competencies

Knowledge & Skills

• In depth knowledge of media channels, with strong expertise in digital platforms (social, email, Google, etc.).
• Understanding of channel specific best practices that drive engagement, conversion, and performance. Experience managing agency relationships, including clear briefing, feedback cycles, and approvals.
• Knowledge of agency production workflows, including timelines, costing, and vendor coordination.
• Excellent written and verbal communication skills.
• Strong understanding of effective communication principles, including tone, clarity, segmentation, and call to action design.
• Ability to translate complex information into simple, audience relevant messaging.
• Strong presentation skills with the ability to articulate ideas and project updates clearly.
• Proficiency in Adobe Express and Canva for content creation and visual storytelling.
• Ability to collaborate with creative teams and guide design, layout, and creative direction.
• Strong conceptual and creative thinking with the ability to contribute to campaign ideation and innovation.
• Ability to identify new opportunities for engagement, content, and brand storytelling.
• Proven ability to manage multiple stakeholders across business units with strong expectation setting and alignment.
• Ability to conduct simple data analysis and reporting.
• Working understanding of Google Analytics for monitoring campaign and engagement performance.

Attributes 

• Motivated; results-driven; reliable.
• Detail-orientated; customer focused; able to prioritise.
• Works well under pressure; team player; empathetic.
• Adaptable and resilient (able to cope with curve balls).
• Creative flair and proactive problem-solving.

Education and Experience

• Minimum 3-year undergraduate degree or diploma (preferably marketing / communications focused).
• Minimum of 4 years’ experience in marketing and communication.
• Relevant industry & corporate experience (health, wellness, fitness, rewards programmes) would be advantageous.