Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Job Description:
- We are seeking a highly experienced and skilled Control Room Supervisor to oversee our security operations. The ideal candidate will have extensive experience in control room operations, management experience, and be PSIRA registered as Grade A. The candidate must also possess reliability, trustworthiness, and excellent communication skills.
Responsibilities:
- Supervise and coordinate control room operations
- Monitor CCTV cameras and alarm systems
- Respond to security incidents and emergencies
- Manage a team of control room operators
- Ensure compliance with all security procedures and protocols
- Maintain accurate records and documentation
- Liaise with law enforcement agencies and other security stakeholders
Requirements:
- Proven experience in control room operations
- Previous management experience in a security setting
- PSIRA registration as Grade A
- Excellent communication and interpersonal skills
- Detail-oriented and able to multitask effectively
- Reliable and trustworthy
- Ability to work under pressure and handle stressful situations
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Main purpose of the job:
- To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12)
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade B with Armed Response
- Clear Criminal Record
- Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)
DUTIES:
- Holding of inspection parades on a daily basis
- Assess training requirements of shift on a monthly basis.
- Always maintain a high level of discipline on the shift
- Attend to all disciplinary actions as needed.
- Planning of the shift leave/on a leave chart for each
- Assist the COM with interviews of potential candidates for employment as requested.
- Administer time sheets and overtime of personnel on a monthly basis.
- Administer performance bonuses of personnel on a monthly basis.
- Merit assessment of all personnel on a cycle basis
- Recommending of leave (Annual/sick/compassionate/study as requested
- General well-being of all personnel at all times.
- Take full control and management over all the Hubs.
- Always ensure the efficient planning and performance of these Hubs
- Always ensure that these Hubs are fully manned and operated.
- Reporting of availability of vehicles to COM and Fleet Controller daily
- Planning of services, routine maintenance, etc. on an on-going basis
- Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
- Immediate completion and handing in of all MVA forms.
- Always ensure that the vehicles are clean at every shift.
- Keep control over and recording of all firearms on a daily basis.
- Always ensure that the firearm register is kept up to date.
- Standing in for COM as needed as part of internal training and upskilling
- Driving the Company Values to all employees.
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
- Energy
- Stress tolerance.
- Safety awareness
- Initiating action
- Communication skills
- Conflict management
- Continuous learning
- Customer focus
- Time management
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About the Role
- We are seeking a dedicated and experienced Security Operations Manager to oversee all aspects of our organisation’s security operations. The ideal candidate will be a proactive leader with a strong understanding of security procedures, risk management, and compliance standards.
- This position requires someone who can maintain a safe and secure environment for staff, visitors, and company assets while promoting professionalism and teamwork within the security department.
Minimum Requirements:
- Grade 12 / Matric (relevant qualification in Security Management or similar preferred).
- PSIRA registration (Grade A).
- Minimum 3–5 years’ experience in a security supervisory or management role.
- Strong leadership and communication skills.
- Sound knowledge of security systems and risk management practices.
- Ability to work under pressure and make quick, sound decisions..
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Must be firearm trained for Business Purpose
- No criminal record
- Applicants to reside in New Castle or surrounding areas
Key Performance Areas: (not totally inclusive):
- Oversee day-to-day security operations and ensure site coverage.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Conduct risk assessments and security audits.
- Develop and implement security policies, procedures, and protocols.
- Supervise, train, and evaluate security personnel.
- Liaise with law enforcement and emergency services when required.
- Manage incident reports and investigations.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management.
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- The main purpose of the position is to ensure Surveillance operations and report on it.
Minimum Requirements:
- Matric certificate, or Grade 11, PSIRA Grade A registration and accreditation.
- At least 3 years’ experience in the security industry
- People management experience.
- Administration, interpersonal communication, and client liaison skills are required.
- Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
- Fluent in Afrikaans and English.
- Fully computer literate (Outlook, Excel, Word, What’s App) and can work their way around and understand when being taught how to use other software programs
- Must have CCTV experience
- Must be Medically Fit
- Must be able to work shifts
- Pass polygraph test quarterly
- Clear criminal record
- Must able to write reports and incidents
Key Performance Areas: (not totally inclusive):
Main duties & Responsibilities:
- Establish and sustain effective risk management.
- Establishment and maintenance of an effective information network to investigate prioritized crime threats.
- Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
- Complying with Standard Operating Procedures of the Site.
- Managing all aspects of the control room.
- Updating the incident register daily.
- Able to exercise and maintain discipline.
- Key Control
Behavioural Competencies:
- Critical Thinking
- Self-discipline
- Active Listening
- Complex problem solving
- Social Perceptiveness
- Good communication, planning and organizing skills.
- Ability to work independently and with own initiative.
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- The above position is vacant at our Bloemfontein Branch. The main purpose of the position is to ensure the posting of Security officers, that all site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry/ 2-3 years’ experience as a supervisor.
- People management experience.
- Administration, interpersonal communication, and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Valid driver’s license Code 8 and valid pdp
- Must have military or police experience of background
- Fluent in Afrikaans and English and able to write
- Computer literacy on Microsoft Programs.
- Must be discipled and able to enforce discipline
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and the client about security services rendered.
- Ensuring the posting of Security Officers are done timeously.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- General management and supervision of security staff.
- Ensuring that all HR related queries are dealt with promptly.
- Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
Other personality attributes:
- Ability to meet strict deadlines.
- Friendly and polite.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Core Competencies:
- Strong planning skills
- Leadership skills
- Organisational skills
- Good interpersonal skills
- Communication skills
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Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Access control, CCTV, Fire and Automation.
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
Job Requirements & Other Attributes:
- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade C)
- Basic electronic understanding
- Knowledge of Access control, CCTV, Fire Detection and IP systems
- Knowledge on Impro, Softcon, GSC, Barriers, Turnstiles, Ziton, Bosch and similar products
- Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
- Do fault finding on existing equipment and be able to do servicing on said equipment.
- Able to work standby as and when required
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus
- Approachability
- Integrity and Trust
- Management relationships
- Composure
- Functional/Technical Skills
- Problem Solving and Troubleshooting.
- Self-Development
- Technical Learning
- Listening
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- A position has become vacant for a Credit Controller based at the Fidelity Services Group, based at the Robertville Offices.
- To ensure accurate & timeous processing of supplier invoices and payments. Accurate completion of Supplier reconciliations. Resolve supplier queries. Management and mentoring of creditor clerks.
Minimum Requirements:
- Matric Certificate and preferably a recognised Credit Control qualification.
- At least 4 - 6 years’ experience and full knowledge in Credit Control and reconciliation is essential.
- Sound working knowledge of the SAP system.
- Proficiency in MS Word, Power point and especially Excel is essential
- Must be fluent in English and Afrikaans
- Must have own reliable transport.
- Clear Criminal Record.
Key Performance Areas: (not totally inclusive)
- Receiving of invoices and ensuring that the necessary authorisation is obtained.
- Preparation of invoices and capturing onto SAP before month end deadlines.
- Ensuring that monthly statements are received and creditors’ accounts are reconciled monthly / weekly for fuel creditors.
- Liaising with suppliers in relation to any queries and ensuring that they are resolved.
- Administration of creditor accounts.
- Preparation and capturing of creditor payments.
- Filing of all relevant documentation.
- Ensuring the correct handling of VAT in all instances.
- Accurately raise accruals for each month.
- Management of Creditors staff.
- Overall support to Finance (in all aspects).
Personality attributes and Core competencies:
- Must be pro-active and innovative
- Ability to work under pressure and meet strict deadlines
- Ability to work without supervision
- Strong interpersonal and communication skills
- Strong administration skills
- Ability to liaise professionally with suppliers and personnel at all levels
- Teamwork
- Customer focus
- Communication skills
- Self-development
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- Fidelity Security Group is a leading security services provider, committed to safeguarding people, properties, and businesses. We pride ourselves on providing professional and reliable security solutions. We are currently seeking a highly motivated and skilled Armed Reaction Officers to join our dedicated team.
Key Responsibilities:
- Provide immediate armed response to alarms and emergency situations
- Patrol assigned areas to ensure safety and prevent criminal activity
- Respond swiftly to incidents and investigate suspicious activities
- Work closely with control room personnel to coordinate response
- Assist in deterring criminal activities through visible armed presence
- Prepare incident reports and maintain records of patrol activities
- Ensure safe and secure handover procedures
- Use conflict resolution techniques to diffuse tense situations without resorting to violence.
- Follow best practices for threat assessment and the appropriate level of force, keeping public and personal safety a priority
- Maintain high levels of physical fitness with the ability to handle high-pressure situations
Requirements:
- Grade 10 or NQF level 4
- PSIRA Registered (Grade B or higher) with Armed Reaction Certificate
- Valid SAPS Firearm Competency Certificate (Handgun, Shotgun, and Rifle) with Business Purposes
- Previous experience in armed response or law enforcement (minimum 2 years preferred)
- Previous mining experience will be an added advantage
- Clean criminal record
- Maintain high levels of physical fitness, as the job often involves long hours, quick response, and potential physical engagement
- Strong communication and interpersonal skills
- Valid driver’s license with PDP
Attributes:
- High level of integrity and professionalism
- Ability to work independently and as part of a team
- Strong situational awareness and decision-making skills
- Ability to remain calm and act quickly in emergencies.
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Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s license essential
- Must be PSIRA registered (Grade E, D C)
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
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Overview:
- We are seeking an experienced and detail-oriented Security Systems Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.
Key Responsibilities:
- Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
- Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
- Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
- Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
- Terminate and test Ethernet and power cables as required.
- Program integrated systems to communicate with central monitoring stations and client control rooms.
- Provide on-site fault finding, repairs, and system upgrades as needed.
- Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
- Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.
Required Skills & Experience:
- Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, Paradox, or Texecom preferred).
- CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
- Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
- Ability to interpret wiring diagrams, floor plans, and security schematics.
- Familiarity with UPS systems and structured cabling is an advantage.
- Valid driver’s license and willingness to travel to various branch locations.
- Excellent fault diagnosis and troubleshooting skills under time pressure.
Additional Requirements:
- Ability to work in secure environments, including high-security branches and offsite ATM locations.
- Strong adherence to confidentiality and security protocols.
- Ability to work independently or as part of a team under project timelines.
go to method of application »
Overview:
- We are seeking an experienced and detail-oriented Security Systems Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.
Key Responsibilities:
- Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
- Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
- Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
- Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
- Terminate and test Ethernet and power cables as required.
- Program integrated systems to communicate with central monitoring stations and client control rooms.
- Provide on-site fault finding, repairs, and system upgrades as needed.
- Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
- Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.
Required Skills & Experience:
- Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, Paradox, or Texecom preferred).
- CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
- Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
- Ability to interpret wiring diagrams, floor plans, and security schematics.
- Familiarity with UPS systems and structured cabling is an advantage.
- Valid driver’s license and willingness to travel to various branch locations.
- Excellent fault diagnosis and troubleshooting skills under time pressure.
Additional Requirements:
- Ability to work in secure environments, including high-security branches and offsite ATM locations.
- Strong adherence to confidentiality and security protocols.
- Ability to work independently or as part of a team under project timelines.
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
go to method of application »
Main Purpose of Position:
- To ensure accurate & timeous processing of supplier invoices and payments. Accurate completion of Supplier reconciliations. Resolve supplier queries. Management and mentoring of creditor clerks.
Minimum Requirements:
- Matric Certificate
- Preferably a recognised Credit Control qualification.
- At least 3-4 years’ experience and full knowledge in Credit Control and reconciliation is essential.
- Sound working knowledge of the SAP system.
- Proficiency in MS Word, Power point and especially Excel is essential
- Strong administration and organizational skills
- Numerical accuracy and high methodical working methods are required
- Must be fluent in English and Afrikaans
- Must have own reliable transport.
Key Performance Areas (Not Totally inclusive): More detail will be given during the interview.
- Receiving of invoices and ensuring that the necessary authorisation is obtained.
- Preparation of invoices and capturing onto SAP before month end deadlines.
- Ensuring that monthly statements are received and creditors’ accounts are reconciled monthly / weekly for fuel creditors.
- Liaising with suppliers in relation to any queries and ensuring that they are resolved.
- Administration of creditor accounts.
- Preparation and capturing of creditor payments.
- Filing of all relevant documentation.
- Ensuring the correct handling of VAT in all instances.
- Accurately raise accruals for each month.
- Management of Creditors staff.
- Overall support to Finance (in all aspects).
Personality attributes and Core competencies:
- Must be pro-active and innovative
- Ability to work under pressure and meet strict deadlines
- Ability to work without supervision
- Strong interpersonal and communication skills
- Strong administration skills
- Ability to liaise professionally with suppliers and personnel at all levels
- Teamwork
- Customer focus
- Communication skills
- Self-development
Method of Application
Use the link(s) below to apply on company website.
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