Fresh Jobs at HandPicked Recruitment

Job Overview

• The successful candidate will provide first-line customer support to end-users regarding utility-related queries. This includes handling telephonic, email and WhatsApp enquiries, resolving customer issues efficiently and professionally, and escalating technical matters where required.
• The role requires someone who remains calm under pressure, communicates exceptionally well and genuinely enjoys assisting people.

Minimum requirements:

• Matric (Grade 12)
• 2+ years' experience in a customer support, customer service or call centre environment
• Experience within the utility management, property management or municipal services industry will be highly advantageous
• Excellent communication skills
• Proficient in Microsoft Word and Excel
• Valid driver's licence and own reliable transport
• Must reside in Pretoria or surrounding areas
• Comfortable participating in an after-hours standby roster

Duties are, but not limited to:

• Provide first-line customer support via telephone, email and WhatsApp
• Assist customers with utility-related enquiries, including:
• Power outages
• Meter-related queries
• Account enquiries
• General utility support
• Resolve customer queries professionally and within agreed service levels
• Escalate technical or unresolved issues to the Operations Manager or second-line support
• Liaise with internal departments to ensure prompt resolution of customer issues
• Maintain accurate records of all customer interactions
• Compile and assist with weekly reporting
• Deliver exceptional customer service while maintaining professionalism under pressure
• Assist with additional operational duties when required

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• The successful candidate must be flexible and willing to work alternate shifts or stand in for colleagues during periods of leave when required.
• Ideally, applicants should reside within the surrounding Randburg area due to peak traffic conditions.

Minimum requirements:

• Grade 12 (Matric)
• Previous reception or front-desk experience
• Excellent verbal communication skills in both Afrikaans and English, due to the practice's patient base
• Basic accounting knowledge would be highly beneficial
• Good telephone etiquette
• Computer literate with basic Microsoft Office skills
• Fast and accurate typing skills
• Strong organisational skills and attention to detail
• Professional appearance and manner
• Previous experience working in a medical practice or specialist practice would be an advantage not a must
• Experience working on a medical practice management system (GoodX, Vericlaim, Elixir, MedEMass, etc.) would be highly beneficial not a must

Duties will include but is not limited to:

• Welcome patients professionally and warmly
• Answer incoming telephone calls
• Schedule and manage patient appointments
• Assist patients with general enquiries
• Maintain accurate patient information
• Perform general reception and administrative duties
• Receiving of payments
• Assist with the smooth day-to-day running of the reception area