Fresh Jobs at Hollard Insurance

    Job Purpose

• The Board’s enterprise risk management (ERM) mandate is executed through transparency, free sharing of information, consultation, challenge, oversight, monitoring, and assurance activities conducted by the three lines of defence. The interaction of these three lines is referred to as our combined assurance model.
• The role of the Group Head Risk & Resilience is a second line role and responsible for the development and implementation of the ERM Framework (ERMF); policies; systems and tools to ensure execution of the Board approved enterprise risk management program; and enable the 1st line management teams to benefit from the desired intent of the program by creating and maintaining a strong risk & control environment.

Key Responsibilities

The Group Head Risk & Resilience role will continuously evolve to keep pace with the changing business environment and internal control needs. At a minimum, the responsibilities will include:

• Governance: Framework & Policy development, maintenance and management as well as the structures to monitor and oversee implementation and drive challenge.
• Risk Management: Development and delivery of a risk-based program of work that enables diverse types of risk identification; assessment; management; monitoring and escalation of the risks. This will include the development and execution of thematic reviews; indicator development and management; as well as control environment insights etc.
• Provide guidance and input into the articulation and integration of risk appetite and tolerance levels into strategic planning and decision-making processes / company strategy.
• Lead the quantification and modelling of risks across credit, market, operational, insurance, and strategic domains.
• Drive and integrate the ERMF by ensuring ERM maturity and risk culture at Hollard.
• Manage the investigation of risk incidents and implementing corrective actions.
• Enhance and automate risk analysis and reporting tools.
• Create risk training & awareness campaigns within the organisation to entrench a formal risk management approach.
• Ensure thorough understanding of the business environment, strategy, challenges and risks as well as emerging industry trends.
• Business Continuity: ongoing development and enhancement of the BCM capability to ensure preparedness, detection, response and recovery of Hollard’s core business activities. This includes understanding of the interconnectedness and interdependencies of critical capabilities and activities within the Hollard value chain; and contingencies to manage the associated risks.

Required Knowledge and Experience    
Required Experience

• 10+ years of experience in Senior Risk/ Compliance/ Audit Management roles.
• More than 10 years of risk/compliance/ audit experience in a South African Short-term and Long-term Insurer/Financial Services Industry.
• Experience of working in a 2A, 2B and 1B role is preferred (second line oversight and monitoring and/or first line risk implementation)

Knowledge:

• Knowledge and understanding of Risk, Compliance, and IT related international standards.
• Knowledge of Ethics and FCRM.
• Knowledge and understanding of Business Continuity standards.
• Governance & Policy management.
• Understanding of Financial Services, in South Africa.
• In depth knowledge of South African Insurance (Life and Non-Life) is an added advantage.
• Understanding and application of the Insurance related regulatory requirements.

Skills:

• Excellent facilitation, communication including presentation skills.
• Excellent leadership, persuasion and influencing skills.
• Ability to focus on value adding initiatives and pragmatic approaches to risk management.
• Ability to rapidly adapt ways of working to changing stakeholder and business needs.
• Excellent report writing skills.
• Experience in digital transformation journeys is an advantage.
• Strong conflict management skills.
• Strategic thinking.
• Business acumen and pragmatism.
• Analytical thinking and problem solving.
• Ability to maintain confidentiality and drive Hollard values.
• Ability to drive a partnership capability across the 3 lines of defence / stakeholder and relationship management.

Educational Requirements    

Required Qualifications

• NQF 7 or higher - Risk/ Legal/ Business/ Finance/ Actuarial.
• Risk Practitioner/CA(SA)/CFA/CERA.

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Insure, Personal Lines Operations area.  We are looking to recruit a Claims Consultant (6 months fixed term contract)

Role Objectives:

• The Claims Consultant role will be to assist clients with their claims, handle claims administration functions and ensuring client expectations are met.

Key Responsibilities:

• Inbound and Outbound Call centre
• Assisting with claims administration functions, i.e. from registration to finalization.
• Managing client expectations and obtaining information
• Ensuring clear instructions are issued to all stakeholders
• Delivering a seamless service to clients
• Target driven and ability to work within a team
• Resolving complaints within prescribed time 2 hours
• Focus on first call resolution as far as possible.
• Other duties as assigned from time to time.
• Handling claims within the claim’s framework
• Attending and settling claims within mandate

Required Knowledge and Experience    

• Good communication skills
• Minimuim 2 years claim experience in short term insurance
• Understanding of the Premier Product
• Computer skills
• Product knowledge on personal lines insurance advantageous

Educational Requirements    

• Matric
• Qualification Short Term Insurance (150 credits)