Fresh Jobs at Hollywoodbets

• We have an amazing opportunity for a Workforce Management Real-Time Administrator be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for real-time and intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of interactions at the desired service level. They also look after the administrative requirements of the WFM function.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 5 years’ experience in WFM department, 3 of which must be in a fully deployed RTA function.
• Advanced knowledge in WFM methodologies and principles across multiple channels.
• Advanced knowledge and experience on MS Office, MS Excel and data management.
• Working experience on Avaya, CMS, IEX, Qstory, Genesys, Verint, Qcontact, CCOD or similar.

A Bonus to have:

• Degree/Diploma in related field.

What You’ll do for the Brand:

• To coordinate, optimize and monitor appropriate staffing allocation and availability of contact centre staff to achieve service level objectives. It must cover all interactions and work functions supported by the WFM systems and would include the update of skills for agents in line with appropriate mandate or if approved by operations.
• Maintaining the workforce management database - updating staff information on daily.
• Address and escalate adherence issues and contact centre metric anomalies including but not limited to hold time, AHT, ACW, occupancy and utilization as per the departmental process.
• Monitor and adjust intraday forecasts in line with business drivers and actual interaction volume arrival patterns to determine required staffing levels per interval for the rest of that day.
• Plans and facilitates unplanned contingency exception management as deemed necessary and appropriate.
• Drive maximum utilization of additional time to limit operational wastage and to maximize returns, and cost-saving, i.e. are we working/dialing.
• Manage, update and process WFM logs and work items allocated from business, and resolve within TAT SL.
• Run and analyze reports, making recommendations for adjusting staffing levels to contribute to departmental productivity and profitability goals.
• Facilitates real-time discussions with necessary stakeholders and has regular feedback meetings with business.
• Contributes to root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to stakeholders to enhance forecast accuracy and effectiveness.
• Manages schedule change requests and schedule administration updates schedules and responds to escalated issues and ad-hoc requests.
• Providing root-cause analysis and feedback to the business about the reasons for a variance to forecast and escalates if no immediate answer is available. Respond to the urgent need to protect service level.
• Ensures that all reports originating from the department are accurate and reliable.
• To help with the integration and implementation of new contact centre technologies.
• Monitor, communicates and escalates out of line situations putting the business at risk of not achieving the adherence target for the respective business area.
• Continuously innovates tasks and processes to find a better way of doing things.
• Follow the WFM communication strategy to keep stakeholders informed at all times.
• To continuously educate clients on WFM performance and knowledge.
• Reports back to senior management as and when required.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and adequately inherent to the position.

What You’ll Bring to the Team:

• SLA adherence
• Exceptional planning abilities.
• Strong administration skills.
• High level of accountability
• Results driven and goal orientated.
• Good analytical skills.

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• We have an amazing opportunity for a Kitchen Assistant Casual at Springfield Bunny Bar- Retail Centre. Do you think you have what it takes to be our newest Purple Star?
• The successful incumbent will take responsibility for basic food preparation, assisting chefs with dishing up of food and presentation, whilst ensuring that the housekeeping is in line with company standards. Responsible for kitchen stock count and ensuring the kitchen stock is stored and maintained appropriately.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Food and Beverage experience

What You’ll Do For The Brand:

• Ensure appropriate dress code together with health and safety requirements are in accordance with company standards.
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Inspect kitchen stock - all food, spices, etc. Recommendations to defrost freezers as and when required.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
• Ensure stock rotation and ensure expired food is disposed of and classified as waste.
• Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
• Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
• Dish up orders in accordance with GAAP portion sizes as per waitron orders.
• Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service.
• Ensures presentation of orders is in line with company standards.
• Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Assisting in reporting of all stock items to the Chef on items that are running low.
• Ensures that all wastages and breakages during the shift are disclosed and accounted for.
• Ensures the cleaning of kitchen appliances, work surfaces, floors and walls as and when the need arises.
• Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
• Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
• Responsible for kitchen stock count.
• Stock Reporting on back of house stock: daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
• Management of the store man/stock clerks. Ensure that stock control is always maintained. Manage the portioning of stock into containers.
• Ensure timeous submission of daily, weekly, monthly F&B stock reports.
• Capture stock on GAAP system.
• Complete voids on POS.
• Attend to customer query and complaints.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• High level of integrity, trustworthiness and reliability
• Good numeracy and stock analysis
• Ability to take initiative whilst adhering to company policies and procedures
• Strong attention to detail
• Excellent time management
• Ability to meet deadlines while maintaining efficiency and professionalism at all times

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• We have an amazing opportunity for a Talent Acquisition Assistant. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to support the Talent Acquisition Team by assisting with the administration, logistics, and correspondence related to Talent Acquisition, in order to provide a smooth and professional experience for both candidate as well as Line Management. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Talent Acquisition/Administration experience.

Bonus To have:

• Relevant Diploma or Degree in Human Resources or related field.

What You’ll Do For The Brand:

• Conduct research on new job specifications and new job titles.
• Assist with the creation of job descriptions, interview questionnaires, and vacancy adverts.
• Creation of position codes.
• Coordinate/facilitate interviews. Coordinate diary times and schedule interviews with relevant Line Managers and/or Talent Acquisition Manager.
• Facilitate and conduct background checks and reference checks.
• Liaise with candidates in terms of interviews, documentation, reference checks, and feedback.
• Ensure that all candidates who do not meet the requirements are advised by way of rejection letters, emails or telephone calls as per our process. Ensure agencies receive feedback.
• Formally start building a database of candidates that can be referred to for relevant vacancies.
• Coordinate polygraph examinations when required. Send brief to candidate and invites in terms of sessions.
• Assist the team to take candidate fingerprints.
• Assist with the onboarding documentation and take-on process.
• Provide support in terms of induction processes.
• Submit invoices from Suppliers for approval and payment.
• Manage the Careers Inbox.
• Manage CVs sent to the HR Distribution Email.
• Ensure the Referral process is followed as per our procedure.
• Upload CVs onto SimplifyHR.
• Update and maintain database and spreadsheets on Share Drive.
• Provide daily reports and monthly reports. Attend weekly Talent Acquisition meetings.
• Attend to ad hoc tasks/projects as and when the need arises.

What You’ll Bring To The Team:

• Strong sense of accountability
• Good experience with drafting and compiling reports
• Results driven approach
• High level of attention to detail
• Good project management skills
• Excellent communication skills

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• We have an amazing opportunity for a Product Marketing Assistant be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for Supporting the Product Marketing team in daily marketing activities.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years in a marketing related position.

A Bonus to have:

• Degree/Diploma in related field.

What You’ll do for the Brand:

• Administrative assistance and office support for the department.
• Providing support for marketing events and exhibitions are required.
• Updating and maintaining the marketing department’s documentation and databases.
• Ordering of marketing materials, stock takes and replenishment of stock.
• Daily operational tasks to ensure the smooth running of department.
• Updating competitor database.
• Run promotions where required.
• Arrange branding and marketing materials for promotions.
• Input required with new campaigns.
• Updates job knowledge by participating in educational opportunities.
• Works on campaigns with the coordinators.
• Helping to organize market research.
• Accomplishes marketing and organization mission by completing related results as needed.

What You’ll Bring to the Team:

• Excellent attention to detail
• High level of accountability
• Good planning and organizational skills
• Exceptional communication skills
• Good problem-solving abilities
• Excellent time management skills
• Customer service excellence.

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• We have an amazing opportunity for Transactional Support Administrators x 2 be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for to assisting in the day-to-day operations of the Contact Centre. This team will play a vital role in supporting Contact Centre Management by developing operational procedures that optimize overall operations and enhances customer service. Additionally, the team will manage departmental queries, ensuring timely and effective resolutions of any issues that impact operations. The team will provide essential administrative support to both the Contact Centre team and management, with regular reporting to the Contact Centre Manager.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-year administration experience.
• 1-year finance experience.

A Bonus to have:

• Degree/Diploma in related field.

What You’ll do for the Brand:

Key Responsibilities:

• Monitor and enhance existing operational procedures to improve efficiency.
• Reviewing and updating of existing SOPs for approval by Management.
• Communicate all updates on Policies and Procedures.
• Use statistical data to recommend and implement new procedures for better performance and productivity. This includes generating reports to assist with team member requirements, rostering, and incentives. Review Jarrison reports to track absenteeism and improve attendance rates.
• Support in the onboarding process for new team members, including training and induction.
• Facilitate onboarding for new hires, including desk setup and access to necessary systems and tools.
• Ensure new team members acknowledge SOPs, policies, procedures, and house rules.
• Keep and maintain record of assets within Contact Centre.
• Identify team skill gaps based on feedback from Quality Assurance (QA) teams and productivity reports. Organize and document relevant training sessions.
• Monitor and provide feedback on Performance Improvement Plans (PIPs).
• Track and report time wasted versus production performance through a Clock-in vs. Production report.
• Drive completion of Moodle training courses and report results to managers to ensure continuous improvement in product knowledge.
• Maintain access to portals and systems, ensuring smooth functionality.
• Ensure all new employees are granted access to required systems and portals to perform their tasks.
• Maintain the smooth functioning of systems, reporting and resolving any access or technical issues.
• Maintain and update the fixed asset register for the Contact Centre.
• Contribute to team building initiatives to foster a cohesive work environment.
• Co-ordinating of team builds, awards and recognition.
• Welcoming setups of new starts, print outs at desks etc.
• Identify and support cost-saving initiatives to optimize resources.
• Identify opportunities for cost-saving measures and support the implementation of resource optimization strategies.

Administrative Support

• Perform various administrative duties to support operational efficiency.
• Manage desk allocations and ensure that physical resources are well-organized.
• Provide general administrative support to the Contact Centre team and management.
• Ensure timely liaison with Team Leaders and Internal Audit to maintain the Masterfile, facilitating prompt recovery and updates.
• Attend to ad-hoc functions as required due to operational requirements. 

Basic requirements for the role.

• Proven experience in operations support or a related field.
• Strong organizational and problem-solving skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Excellent communication and interpersonal skills.
• Proficiency in excel, micro soft teams, knowledge of internal systems/software, deposits and withdrawals or contact center experience.
• A proactive attitude with a commitment to continuous improvement.

Competencies

• Problem Solving: Identify, analyses, and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes, and take corrective action. Evaluate the effectiveness of a solution.
• Accountability: Follows through and delivers results despite obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and a high sense of responsibility.
• Attention to detail: Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over tasks and ability to identify irregularities. Communication Ability to communicate effectively in the English language, both verbally and in writing with team members and management. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and understand information and ideas presented in writing.
• Reporting: Collate and report on information. Account for and verify reporting figures/statistics. Review/analyze reporting statistics and figures to identify trends and make relevant recommendations to the business
• Business Acumen: Enhancing Contact Centre efficiency by developing and refining procedures, resolving departmental queries, and providing administrative support. The use of data to improve productivity, manage absenteeism, streamline onboarding, and maintain system access. To foster a positive work environment through team-building initiatives and supports cost-saving measures. Key skills include problem-solving, accountability, attention to detail, and effective communication.

What You’ll Bring to the Team:

• Quality focus
• Excellent planning and organizational skills.
• Strong administration skills.
• Exceptional analytical and reporting abilities.
• Knowledge of betting types and procedures.
• Excellent written and verbal communication skills.
• Attention to detail
• Strong sense of responsibility and accountability.