Fresh Jobs at IQbusiness

Job Description

• iqbusiness is seeking to employ an Virtual Program & Scheduling Coordinator on a 12-month contract to collaborate with an international partner from our offices in Welgemoed, Cape Town, Northern Suburbs. This is a hybrid role (3 days on-site; 2 days WFH).
• The Virtual Program & Scheduling Coordinator plays a vital role in ensuring that all resource‑related aspects of program delivery are executed efficiently and accurately.
• This role focuses on the behind‑the‑scenes program coordination, resourcing, including room and auditorium allocation, Salesforce program inputs, hotel resourcing activities, and proactive follow‑up with internal stakeholders.
• They contribute significantly to the success of the program operations by supporting the Resources Management team, ensuring smooth planning processes, and helping implement automation and AI-enabled tools that will enhance efficiency across resourcing, Program Coordination, hotel workflows, and room allocation.

Key Responsibilities:

• Enter, update, and maintain program-related inputs in Salesforce to ensure accurate resource and data management
• Allocate auditoriums and study rooms in Salesforce based on program requirements, availability, and operational constraints
• Support hotel resourcing activities, including updating rooming needs, availability tracking, and coordination with the Hotel Booking team
• Liaise with our Commercial teams to follow up on missing or pending program information required for accurate planning
• Coordinate with Program Coordinators, Faculty Assistants, Campus Services, Hotel Booking, and other internal stakeholders to ensure resource needs are clearly captured and fulfilled
• Monitor changes in program requirements and adjust room, space, and hotel allocations accordingly
• Support the Resources Management team in maintaining a global overview of capacity, usage, and constraints across programs, facilities, and hotel resources
• Contribute to the rollout and implementation of automation and AI-supported tools designed to optimise room allocation, hotel resourcing, and related workflows
• Document processes, support change management efforts, and help train team members on new digital or AI-based solutions
• Ensure all resource related procedures follow IMD quality standards and are consistently updated, tracked, and executed promptly

Minimum Requirements:

• Bachelor’s degree in hospitality management, business administration, operations, or equivalent
• Extensive experience in international, multicultural environments with a proven track record in virtual planning
• Experience in seamlessly coordinating international resources from a South African base
• Proven ability to manage complex program-related inputs within CRM systems (Salesforce highly advantageous) to ensure 100% accuracy in resource allocation

Skills Required:

• Strong organisational skills with proven attention to detail and accuracy
• Excellent computer literacy (MS Office required; Salesforce is a strong advantage)
• Knowledge in program coordination, hotel operations, resourcing, and facility management
• Tech-savvy and comfortable learning and supporting new digital and AI tools
• Strong coordination and communication skills with the ability to collaborate across multiple teams
• Ability to manage several priorities simultaneously and deliver to deadlines
• Proactive, reliable, and solutions-oriented attitude with a strong sense of responsibility
• A team player who thrives in a collaborative, fast-paced environment

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Job Description

• iqbusiness is seeking experienced Process Engineers for contract opportunities. The role is suited to hands-on process engineering specialists who can discover, model, design, and optimise end-to-end workflows—moving from current-state understanding to future-state process design with measurable outcomes.
• You will form part of delivery teams focused on enabling clients for the future by improving operational flow, strengthening process governance and controls, and preparing process designs for implementation and automation where appropriate. 

Key Responsibilities

• Drive end-to-end process engineering across operational value chains, including process discovery, decomposition, and process architecture mapping.
• Produce high-quality “as-is” and “to-be” process models using recognised notations (e.g., BPMN) and modelling best practices, ensuring consistency and reuse.
• Facilitate process discovery workshops and stakeholder interviews to elicit tacit knowledge, validate process models, and confirm handovers, roles, and control points.
• Analyse workflow performance and process health using metrics and root-cause approaches; identify bottlenecks, constraints, and non-value activity.
• Apply continuous improvement and optimisation techniques (e.g., Lean/value stream thinking) to improve throughput, reduce waste, and enhance end-to-end customer/operational outcomes.
• Design future-state processes with clear success measures (KPIs), governance, controls, and compliance considerations aligned to banking policies, SOPs, and regulatory constraints.
• Translate process designs into implementation-ready artefacts (SOP alignment, RACI/role clarification, handover packs, and automation-ready workflow logic where relevant).
• Work closely with technology and delivery teams to align process flows with systems and information flows, supporting effective implementation and change adoption.
• Support business readiness activities including process training, operational embedding, and post-implementation refinement to ensure sustainable process performance.

Requirements

• Minimum of 7+ years’ experience in business process engineering / process design / process optimisation within financial services (banking preferred).
• Demonstrated expertise in modelling, designing and improving business processes and workflows, including stakeholder validation and continuous improvement practices.
• Strong capability in process modelling standards and notations (BPMN preferred; UML/IDEF advantageous) and the ability to produce consistent, high-quality process artefacts.
• Proven experience delivering “as-is” to “to-be” redesign, including defining measurable success criteria and implementing governance/control mechanisms.
• Hands-on optimisation toolkit: value stream mapping / bottleneck analysis / root-cause techniques and practical continuous improvement application.
• Strong facilitation, workshop leadership, and business writing skills suitable for regulated, multi-stakeholder environments.
• Working knowledge of how processes are supported by systems and information flows, and how to prepare designs for implementation and automation handover.
• Experience across project methodologies (Agile, Waterfall, RUP) with the ability to operate effectively in delivery environments (without shifting the role into a pure BA function).
• Experience with repository-based modelling tools (e.g., ARIS) and delivery tooling (e.g., JIRA/Confluence) advantageous. 

 Education

• Matric (required)
• Relevant tertiary qualification (Bachelor’s degree, Diploma, or recognised certification from an accredited institution) aligned to process engineering, industrial engineering, information systems, operations, or similar.