Current Jobs at Santam Insurance

What will you do?

• Santam Construction and Engineering has a career opportunity for a Receptionist in the Santam Specialist Services business area, which will be based in Illovo, JHB.

What will make you successful in this role?

• The primary purpose of this position is to serve as the first point of contact and face of the organisation, ensuring a professional, efficient, and welcoming client experience always.
• The role is responsible for managing front desk operations, facilitating seamless communication (both telephonic and in-person), and supporting business activities through effective coordination of meetings, boardrooms, and administrative functions, thereby contributing to client retention and operational efficiency.

KEY RESPONSIBILITIES

• Manage all front desk operations with a continuous on-site presence.
• Act as the first point of contact for clients, visitors, and stakeholders (in person and via telephone).
• Handle and route all incoming calls and enquiries promptly and professionally.
• Coordinate and manage boardroom bookings, meeting logistics, and readiness.
• Ensure provision of refreshments and hospitality services for client and internal meetings.
• Control visitor access and security procedures, including sign-in processes.
• Provide administrative and ad-hoc support to various departments as required.
• Maintain a professional and organised reception area, aligned with company standards.
• Support effective communication flow within the organisation by liaising with internal teams.

Qualifications & Experience

• Grade 12 (Matric) or equivalent qualification.
• Relevant administrative or receptionist training/certification will be advantageous.
• Minimum 3–5 years’ experience in a reception, front desk, or client-facing administrative role.
• Experience within a corporate or professional services environment (preferably insurance/financial services) will be beneficial.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and general office systems.

Competencies

• Client-centricity: Strong focus on delivering a positive and professional client experience.
• Communication skills: Clear, professional verbal and written communication.
• Professionalism and presentation: Always represent the organisation’s brand.
• Time management and organisation: Ability to manage multiple tasks and prioritise effectively.
• Attention to detail: Ensuring accuracy in scheduling, communication, and visitor handling.
• Responsiveness and reliability: Ability to respond promptly to enquiries and maintain continuous presence.
• Problem-solving ability: Proactively addressing queries and resolving minor issues independently.

Skills

• Strong interpersonal skills with the ability to engage confidently with clients and senior stakeholders.
• Adaptability and flexibility to handle ad-hoc tasks and shifting priorities.
• Ability to work under pressure in a high-traffic, fast-paced environment.
• Discretion and confidentiality when handling sensitive information.
• Basic understanding of office coordination and facilities management.
• High level of initiative and accountability, with minimal supervision required.

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Career Opportunity

• Santam Broker Solutions (Online broker) has a position available for a Commercial and Personal Underwriting Consultant who will based in Centurion/Empangeni.

About the Company

• Santam is the leading short-term insurer in South Africa.  Along with its subsidiaries, the business transacts all classes of short term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of Insurance Good and Proper.

What will you do

• The incumbent will be responsible for commercial lines above mandate authorizations.
• The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company’s objectives regarding profit and growth. Coaching and upskilling of broker staff/system users.
• What will make you successful in this role?
• Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
• Reporting on performance against agreed targets 
• Identify and develop sales opportunities and retaining existing business.
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation 
• Utilize technology to manage data and the performance of the portfolio under management 
• Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
• Identify and drive areas of service levels opportunities (review administration procedure in broker office)
• Engaging with underwriting, and finance teams etc.
• Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
• Ensure alignment of quality standards and alignment of business processes 
• Ensure brokers operate within agreed mandates and authorizations.
• Comply with corporate governance policies, procedures and standards
• Identify and drive opportunities to improve and enhance product and service offerings 
• Keep abreast of market conditions and trends and relevant industry regulations 
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Resolve broker complaints and queries where necessary
• Drive increased utilization of online and any other self-service platforms 
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Implement retention strategy
• Create a culture of service excellence both internally and externally

Qualification and Experience

• Completed grade 12 or equivalent certificate 
• FAIS credits 150 NQF 4
• RE5 & rep registration would be advantageous
• Commercial product training competed / RIA completed/ policy center system training completed.
• Minimum 5 years Commercial and Agri underwriting experience. 

Skills

• Ability to understand client base related requirements and to conceptualise and develop relative support 
• Good understanding of value chain to implement cost savings and maximise profitability 
• Working knowledge and good understanding of all operating and strategic processes, re-engineering and design 
• Project management skills 
• Change management skills 
• Understands value chain principles and management concepts 
• Working knowledge of Policy Center system information systems and marketing 
• Strong business orientation with commercial and financial skills. 
• Computer literate in data manipulation, i.e. Excel as well as technology in general 
• Strong networking and relationship building skills 
• Negotiating skills
• Decision making abilities 
• Technical claims and underwriting skills 
• Risk management skills 

Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently