Fresh Jobs at LexisNexis South Africa

About the Role

• The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.
• In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities

• Delivering exceptional relationship management and client support
• Nurturing the assigned book of business and identify growth opportunities where applicable
• Meeting assigned targets for renewals and incremental revenue
• Identifying client training requirements and maintaining accurate records of training delivered
• Providing quarterly updates to leadership
• Updating all opportunities in CRM timely
• Ensuring that end users are effectively on boarded within the stated SLA

Requirements

• Have ability to manage a book of customers
• Beneficial to have French or Portuguese as second language
• Have excellent communication and interpersonal skills to effectively engage with customers
• Be proactive and empathetic in addressing customer concerns and resolving issues
• Possess excellent analytical and problem-solving abilities to identify trends and opportunities
• Be adaptable and able to collaborate effectively with cross-functional teams
• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
• Be detail-oriented and capable of managing multiple tasks and priorities effectively
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

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About the Role

• We are seeking an accomplished Business Development Director/Business Development Manager to join our team.
• In this role, you will be responsible for our Strategic accounts and for achieving revenue targets, driving business growth through effective sales strategies. This is in collaboration with a Field Account Manager and Overlay Sales Specialists. You’ll be responsible the creation of a sales strategy that will build pipeline and drive incremental growth while retaining an existing book of accounts. You will prospect within your assigned territory to develop a robust pipeline, manage territory business plans, and guide prospects through the sales cycle to contract close while maintaining the relationship for retention and support through the customer relationship.

Responsibilities

• Achieving revenue targets and drive business growth within the enterprise space.
• Converting leads to opportunities, ensuring timely and accurate maintenance of accounts.
• Loging customer activity and communications comprehensively within the CRM system.
• Submitting monthly forecast reports and regularly update the sales pipeline.
• Prospecting within the assigned territory to develop and sustain a robust pipeline.
• Developing and manage territory business plans that include new logos, cross-selling, upselling, and renewal opportunities.
• Guiding prospects through the sales cycle to contract close, collaborating with presales and specialist teams as needed.
• Supporting customers through onboarding and implementation phases, in partnership with the FAM, ensuring a seamless transition and ongoing revenue life cycle management.

Requirements

• Able to demonstrate experience with a focus on strategic accounts within the enterprise space.
• Prove proficiency in CRM systems, particularly Salesforce.
• Have excellent communication, negotiation, and interpersonal skills.
• Able to work independently and collaboratively within a team environment.
• Display analytical and problem-solving abilities.
• Have a proactive approach to identifying and pursuing new business opportunities.
• Able to manage complex sales cycles and close large deals.

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About the Role

• As a Quality Test Engineer, you will be responsible for developing and executing manual and automation tests. You will be involved in planning and executing effective and efficient manual and and automation testing to ensure the on-time and efficient delivery of high-quality software products and/or data.

Responsibilities:

• Developing and executing automated and manual testing for assigned projects to ensure the delivery of high-quality software products and services on time, on budget, and to specification.
• Leveraging AI to optimize test case generation, coverage, and maintenance.
• Interacting with Product Management, Project Management, Engineering, and Operations teams to plan testing for product delivery and enhancements, ensuring products meet requirements and quality standards.
• Maintaining flexibility to react quickly to changes in priorities or circumstances to meet business needs.
• Reporting issues and results, research and identify root causes, and document accordingly.
• Researching available tools and participate in initiatives to implement those that will enhance testing capabilities and product quality.
• Conducting project reviews, define review criteria, and implement procedures for ensuring quality control of project deliverables.
• Staying updated with the latest advancements in AI and automation to continuously improve testing strategies and frameworks.

Requirements:

• Have at least 3 years of QA Test Engineering experience.
• Have BS in Engineering/Computer Science or equivalent experience.
• Be proficient in these technologies: C# and Selenium
• Have solid understanding of QA methodologies and process improvement.
• Have Advanced written and verbal communication skills.
• Be able to develop and execute automated and manual testing.
• Have research skills and ability to identify and implement continuous improvement practices.