Fresh Jobs at Lindt and Sprungli

Position Purpose

• To be the Finance Business Partner to the supply chain team. To provide financial insights on supply chain activities and support decision making within the area. Conduct on-going performance analysis; provide recommendations and guidance for profitable growth. To lead the implementation of the non-financial reporting efforts at Lindt South Africa.
• To maintain product costs and controlling related master data within SAP.
• To prepare operations related reports and analysis including cost of goods calculation, inventory and distribution accounting for both Retail and Wholesale.
• To coordinate, implement and lead Non-Financial Reporting within Lindt South Africa. Implement updated regulatory and reporting requirements partnering with the Group NFR Champion / NFR Controller.

Job Requirements
Key Responsibilities:

Supply Chain (50%)

COGS

• Maintain integrity of standard costs in the ERP system, including annual review of all standard costs.
• Maintain integrity of controlling related master data in the ERP.
• Assist with the set-up of new items in the ERP and the NPD (New Product Development) Process.
• Support the Head of Commercial Finance for the annual strategic plan, budget process, and April and August revisions to financial estimates for COGS.
• Support the Head of Commercial Finance for Monthly Review of COGS variance (PPV, efficiency and over or under absorption).

Supply Chain

• Provide support and analyze operating expenses of the Supply Chain function.
• Assist the budget process from preparation to implementation for the Supply Chain function, including Distribution, Operating Expense, 3rd party purchases and subcontracting (co-packing).

Internal Reporting

• Ad-hoc support and assistance to finance / controlling team.
• Back-up support for TAGETIK reporting and month-end closing procedures.
• Prepare monthly COGS variance analysis and other Supply Chain related reports

Commercial Support

• Coordinate with Marketing and Operations costing simulations as part of the NPD (New Product Development) Process.
• Support business case presentation for Supply Chain projects.
• Assist with ad-hoc Business Analysis and Commercial Support as and when needed.

Non-Financial Reporting (50%)

Strong involvement and local lead of Non-Financial Reporting

• Define and implement the non-financial reporting process at Lindt South Africa in close collaboration with Group NFR Champion / NFR Controller.
• Responsible to inform about / forward group information to the adequate group of stakeholders.
• Act as first point of contact for Non-Financial Reporting for Group NFR Champion / NFR Controller and within the local organization.
• Coordinate local data collection / internal non-financial reporting

Coordinate the internal non-financial reporting closings for Budget & Latest Estimates.

• Support Data Collector and Data Validator in the collection & review of relevant data and take over the coordination of local data collection process.
• Support the CFO in plausibility check of data. Act as a Data Validator for KPIs appointed by the CFO.
• Safeguard data submission deadlines for local Subsidiary defined by Group Controlling (defined in Non-Financial Reporting instructions) and adhere to principles set out in the non-financial reporting manual.
• Participate in group audit process if required. In case local audit processes are foreseen, act as first point of contact.
• Follow up on recommendations brought up by the Group / local auditor.
• Participate in non-financial budget and YE-review meetings.

Non-Financial Reporting Regulations

• Keep track of latest developments in Reporting standards and local (country) legislations and assess impact on reporting.
• Attend NFR trainings and train the local organization on the training content (“train the trainer”).
• If necessary, inform the Group NFR Champion / NFR Controller about potential group-wide impact.

Non-Financial Reporting Manual

• Participate in review rounds of the Non-Financial Reporting Manual and give feedback to the group.
• Participate in yearly update call of changes in the Manual coordinated by the group.
• Train local data collectors & validators as per Group requirements.

Lindt internal Control System (LICS) for Non-Financial Reporting

• In cooperation with the dedicated LICS champion, define local application of group-defined standard controls.
• Perform defined LICS controls in line with description stored in BWise and adhere to principles set out in the non-financial reporting manual or coordinate the LICS control performance and testing together with the local LICS champion.

Personal Characteristics:

• Needs to have excellent attention to detail;
• A high level of interpersonal skills and ability to engage, communicate and influence internal and external stakeholders at all operational levels;
• Methodical and structured approach to tasks;
• Able to set priorities and clear targets;
• High flexibility; and
• Able to grow with the level of responsibilities and with the size and structure of the business

Skills and Competencies required:

• University degree and ideally studying towards the CIMA degree;
• A minimum of 2 years experience in a finance analytical role;
• Highly numerate with excellent analytical skills and attention to detail;
• Experience in the area of Accounting/Controlling or internal / external audit with strong sustainability interest or sustainability (controlling and reporting) knowledge with strong affinity for data collection / numbers.
• Strong Excel skills, SAP experience considered to be an advantage

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Position Purpose

• The Receptionist serves as the first point of contact for clients, visitors, and employees, embodying the company’s values and professionalism at all times.
• This role is not only responsible for managing front desk operations efficiently but also acts as a brand ambassador, ensuring every interaction reflects the organization’s commitment to excellence, integrity, and exceptional service.
• By creating a welcoming and positive experience, the Receptionist plays a vital role in shaping perceptions of the company and fostering strong relationships.

Job Requirements

• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls;
• Handling customer complaints
• Greet and welcome guests as soon as they arrive at the office;
• Occupational Health and Safety Officer duties (designated Fire Aider)
• Answer, screen and forward incoming phone calls;
• Management of office stationery and kitchen supplies;
• Handling of all courier and postal services;
• Offer administrative support across the organization;
• Direct visitors to the appropriate person and office;
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
• Provide basic and accurate information in-person and via phone/email;
• Receive, sort and distribute daily mail/deliveries and parcels;
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor parking codes);
• Order front office supplies and keep inventory of stock;
• Update calendars and schedule meetings when needed;
• Keep updated records of office expenses and costs;
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Manage the Chocolate/Finance and storage room and implement controls where necessary
• E-shop duties
• Booking travel and accommodation
• Reconciliation of expense claims for Executive Team
• Ensure first aid kits are compliant, and a register is kept of first aid and firefighter equipment 

Personal Characteristics

• Proven work experience as a Receptionist, Office Administration or similar role;
• Proficiency in Microsoft Office Suite;
• Professional attitude and appearance;
• Professional written and verbal communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational skills;
• Multi-tasking and time-management skills, with the ability to prioritize tasks;
• Ability to work under pressure and independently
• Customer service focused;
• Attention to detail;
• Able to grow with the level of responsibilities and with the size and structure of the business.

Skills and Competencies required

• Minimum of 5 years’ working experience in an office environment;
• Advanced Knowledge of Microsoft Office package (mainly Outlook, Word, Power Point and Excel);
• Advanced knowledge of business English (written and spoken)
• Additional certification in Front Desk management/reception is an advantage

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Position Purpose

• Responsible for building and maintaining strong relationships with key accounts.  Support regional sales managers to increase sales and profitability.

Job Requirements

Key Responsibilities

• Organized and able to analyze performance metrics
• Good negotiation skills and the ability to foster relationships with customers
• Facilitate communication with customers and build long-term relationships to achieve business goals
• Set and monitor targets for key account managers
• Network with key customers to identify and address specific needs
• Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
• Act as the liaison between customers and internal teams ensuring clients’ requirements are met
• Identify and attract prospective strategic customers
• Ensure brand consistency
• Negotiate contracts
• Collect and analyze sales data and trends
• Maintain high customer satisfaction ratings, according to company standards
• Liaise with Sales and Marketing departments to set and implement strategies for new products
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Manage or participate in Cross-Functional Targets
• A good understanding of the South African FMCG landscape.

Requirements

• Proven work experience (2-3 years minimum) in key account management
• Solid experience in sales and customer service
• Previous experience in negotiations of trading terms, promotional grids and PI implementation on a national level is a prerequisite
• Demonstrable experience in negotiating and meeting client's requirements
• In-depth understanding of sales performance metrics
• Hands on experience with MS Excel
• Excellent analytical and organizational skills
• Strong communication skills
• Ability to lead and motivate team members
• Availability to travel as needed

Qualifications/experience

• BSc degree in Sales, Business Administration or relevant field

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Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances.

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Job Requirements
Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition
• Polite and Patient