Massmart, Africas second-largest retail group, comprises four divisions operating in 423 stores, across 13 sub- Saharan countries. Through our widelyrecognised, differentiated retail and wholesale formats, we have leading shares in the General Merchandise, Liquor, Home Improvement, and wholesale food markets. Our key foundations of high volume, low cost, ...
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Summary:
- Oversee the categories that are available on the E-Commerce platform. Responsible for guiding the development of product content in categories and ensuring an efficient administration system is in place. Meet sales and profitability targets through promotions and product mix.
FUNCTIONS / RESPONSIBILITIES:
- Category Development
- Identify and prioritise core categories
- Identify and manage ranges that should not be part of assortment – not aligned with Makro’s positioning and CVP
- Encourage the growth of the number of products within the different categories according to strategic priorities
- Contribute to the development of the E-Commerce and Merchant strategies
- Understand competitors, suppliers and interdependent strategies in the online marketplace
- Category Management
- Develop and update the overall strategy for online product categories
- Coordinate category based promotions in conjunction with the merchandising and marketing function
- Assess the short and long-term category needs of the E-commerce business
- Research new product options that could be added to categories to drive sales and achieve targets
- Provide input to strategic decisions that affect the functional area of responsibility
- Category Marketing
- Create retention strategies to attract consumers to the web
- Develop measurable campaigns with all stakeholders of the business
- Monitor SEO results and Google campaigns
- Provide team with insights on digital marketing trends
- Category Administration & Revenue
- Responsible for ensuring that the product database is kept up to date
- Ensure queries from relevant functions on market place vendors, content, campaigns are resolved in time
- Authorise tasks, sharing of information and problem solving necessary to meet departmental deadlines
- Develop sales targets for all categories
- Introduce new revenue channels within the categories
- Content Management
- Develop and continuously update the product content style guide to ensure it is relevant at all times
- Budgeting & Revenue
- Give guidance on the development of the budget
- Achieve budgeted sales targets and budgeted gross profit for cost centres
- Track overall sales performance within all product categories and develops incentive programs within company policies to ensure year-to-year sales growth while maintaining category margins
- Develop and meet yearly financial budgets and goals
- Analytics & Reporting
- Validate category insights and consider proposals provided by the team
- Analyse category data, develop reports to keep internal business partners and management updated on the health of merchandise products and programs
- Stakeholder Engagement
- Liaise with key internal and external stakeholders cross-functionally
Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position
Qualifications:
- A bachelor’s degree or equivalent in Commerce or Marketing
Experience:
- At least 5-8 years of experience in sales, operations and/or marketing
- Familiar with a variety of the field’s concept, practices and procedures
- E-Commerce experience
Competencies and Skills
- Network internally and externally
- Strong Administration Skills
- Planning, organising and control
- Management skills
- Analytical skills
- Negotiation skills
- Attention to detail
- Communications
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Functions / Responsibilities:
- Manage ReceivingProcedures
- Schedule deliveries taking into account loads & deliverycycles agreed with vendors as per the policy. Consultthe branch managerfor decisions on accepting/ refusing unscheduled deliveries.
- Control booking in & receiving procedures for all deliveries, including normal vendors,courier deliveries, STOs, direct deliveries & manual booking in when the system is off-line.(Ref: D_LG_GR_PR_COUR_V3_bw2008.doc.; D_LG_GR_PR_ST_V3_bw2008.doc, DLR_MC_PU_DD_VS_bw2008.doc)
- Ensure that laid down order-matching and validation procedures are adhered to.
- Ensure that all items are correctly scanned & counted& the correct reason codes for discrepancies selected.
- Ensure that all stock is correctly bar coded and correctly scanning.
- Ensure that correct proceduresare adhered to on all high-risk items, high value & high shrinkage lines prior to moving stock to the sales floor.(Ref. 1101/2007FVN)
- Ensure that Yard receiving proceduresare adhered to (Ref. 1101/2007FVN)
- Ensure that logisticinvoice verification takes place correctlyaccording to the laid down procedures now updated.
- Ensure that detail checking of stock receivedmust take place and all discrepancies are investigated
- Ensure that detail checking documentsare signed off and kept by securityperson in charge for recons
- Ensure that original vendor invoice and original POD is kept by the Receiving Adm, Clerk to be handed to the LIV clerk by end of day
- Ensure that the Receiver hands all Makro documentation to vendors before exit, via dispatch areas
- Ensure that a POD is printed from the GRN file for all stock received before sending to the sales floor
- All POD’s to be handed to the relevant department staff
- Ensure that pendingreport is printeddaily and cleared
- Facilitate & coordinate printing of barcodes
- Ensure that bar codes requiredfor received stock are printed & that no stock leaves receivingwithout accurate bar codes
- Ensure that the manual bar code book is signed off by the ReceivingManager or the Divisional Executive
- Maintain the barcode control for printing & issuing of barcodes.
- Ensure that unused bar codes are destroyed
- Ensure that the label printer for SET is controlled
- Enforce and MaintainSecurity Procedures
- Ensure that stock is receivedand then pulled through to the waitingarea
- Restrict movement of both store & delivery staff throughthe receiving area.
- Clear the waiting area as soon as possible so that the area is kept clean for the next supplier
- Ensure that detail checkingparameters are maintainedand updated on a monthly basis by the ReceivingManager in conjunction with the Stock ControlManager and the Risk Manager
- Manage and Coordinate Queries
- Ensure that queriesare dealt with immediately – before the POD is finalised.
- Liaise with replenishment manager,sales manager, DMs & the admin manager on problem areas, includingbar code problems
- Escalate bar code problems,vendor product code, article number & incorrectpack size/ units of measure problems to the buyers
- Maintain a head office query register/ electroniccopy for queries received from creditors’ department. Resolve queries within three days &return to creditors’ department
- People Management
- Induction of new employees
- Ensure new startershave completed the induction and orientation process within 12 weeks of starting date
- Line manager to assist HR in inductionof staff and facilitate orientation of staff
- Employment equity targets
- Ensure achievement of initiatives in support of store equity plan when recruiting for the department
- Recruitment plan in line with EE
- Identify EE candidates with potential for development
- Identify EE candidates for learnership programme
- Performance Management:
- Signed role clarityin place for each staff member
- Signed PDD’s in place for all staff members
- Conduct performance and development discussions on a bi – annual basis
- Maintain appropriate level of discipline
- Take appropriate disciplinary action
- Manage staff adherenceto working schedule
- Weekly PDR’s to improve staff morale
- Ensure staff is cross –skilledto ensure continuity of all functions
- Energy level improvement
- Manage time keepingand working hours
- Effective planning for weekends and festive season trading
- Manage Team Delivery based on performance plans
- Staff development and succession
- Ensure that the % is achieved for training and development plans
- Ensure that a succession plan is in place for individual departments
- Ensure Development plan is in place for all individuals
- Ensure % staff that have completed mandatoryCBTs are recorded
- Ensure % staff that have completed functional CBTs are recorded
Requirements:
Minimum Academic, Professional Qualifications & Experience required for this position
- Matric
- Tertiary qualification in Retail Management or related with minimum of 2 - 3 years’ experience in a receiving management environment.
Competencies:
- Evaluating problems
- Investigate Issues
- Creating innovation
- Building Relationships
- Communicating Information
- Providing Leadership
- Showing Resilience
- Adjusting to change
- Giving Support
- Processing Details
- Structuring Tasks
- Driving success
- Leadership
- Judgment
- Strategy
- Execution and Results
- Customer centered
- Talent
- Planning and Improvement
- Influence and Communicate
- Ethics and Compliance
- Adaptability
- Communication Skills
- Strong Administration Skills
- Planning , Organising and Control
- Knowledge of Store process
- Manage and Motivate staff member
- The position requires trust and honesty and that entails the handling of cash and/or finances, which includes but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise.
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Summary:
- The Sales Team Lead is responsible to find new opportunities in the market place to deliver customer service excellence and increase Makro market share and profits through staff engagement.
FUNCTIONS / RESPONSIBILITIES:
- Achieve set recruitment targets per store:
- Actively recruit new customers as per annual targets.
- Ensure customers are recruited based on the Business Development proposition in a professional manner.
- Facilitate opening of new cards, accounts and setting up customers to hand over to CRO.
- Ensure first experience of customer with Makro is professional, efficient and customer satisfaction uphold at all times.
- Analyze and interpret sales and market information to ensure volume /profit growth.
- Actively analyze market trends and sales environment to source for sales /profit opportunities.
- Develop recruitment strategy for relevant market /geographical area.
- Identify key focus areas that will drive profitability.
- Manage and track KPI’s relevant to the above.
- Achieve department sales targets.
- Communicate to all sales representatives what their daily/weekly and monthly sales targets are.
- Monitor weekly to see how far sales staff are compared to their set sales targets.
- Conduct monthly PITSTOPS with all sales staff.
- Ensure action plans are in place to improve performance.
- Analyze daily sales.
- Conduct daily morning meetings to communicate individual and store sales performance.
- Ensure all customer expectations and requirement are appropriately met.
- Manage customer’s expectations and communicate appropriately.
- Sets an example for customer focused behaviour.
- Consistently provide customer satisfaction through all actions.
- Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated.
- Communicate the information to all sales staff by means of morning meetings and monthly PITSTOPS.
- Identify and implement new opportunities to grow the customer base of your department.
- Assist in execution of Business Development Sales Plan via market development.
- Support team sales performance via new market opportunities etc.
- Suggest change to price books, promotions, rebates and any other pricing if not relevant to current Business Development environment.
- Assist in process that will ensure sales staff to excel in customer service excellence.
- Apply sound financial principles in market development and investigate process that can change /adjusted to result in cost saving.
- Manage expenses closely and report/suggest changes to optimize internal profitability.
- Provide sales staff members with SAPCRM reporting or from other internal system that will assist sales team in having customer information at tip of fingers.
- Team Management:
- Plan and facilitate the Training and Development of new staff.
- Set targets and /or performance standards in conjunction with staff.
- Draw up and monitor action plans to correct inadequate performance.
- Ensure staff members are retained within the Department via appropriate work challenges
- Develop a Talent pool within the team /department.
- Re-evaluate the effectiveness of the performance management agreements with team members to ensure it still meets
- the business needs.
- Conduct Monthly sessions
- Conduct on –the-job coaching, identify and fill performance gaps.
- Monthly coaching and training.
- Build capacity through coaching and collaboration:
- Collaborate with other departments and functions (stake holders) to optimize work flow.
- Investigate opportunities to increase sales staff performance and submit findings to Sales Manager.
- Check on relevance of job descriptions / role models and suggest changes as internal processes or market changes occur.
- Meet and consult with key stakeholders to increase internal processes and reduce operational costs.
Competencies & Skills:
Essential
- Evaluating problems
- Investigate Issues
- Creating innovation
- Building Relationships
- Communicating Information
- Providing Leadership
- Showing Resilience
- Adjusting to change
- Giving Support
- Processing Details
- Structuring Tasks
- Driving success
Leadership
- Judgment
- Strategy
- Execution and Results
- Customer centered
- Planning and Improvement
- Influence and Communicate
- Ethics and Compliance
- Adaptability
Functional
- Business and Route to Market Strategy
- Product Knowledge.
- Competitor Knowledge.
- Price Books.
- Pricing Strategy and rebates.
- Master Data process.
- Sales vs Customer Margin.
- Return on investment
- Financing and Budgeting
- Revenue Growth Management principles.
- SAP
- Order Generation process.
- Fulfilment model and process.
- Coaching principles.
- Company Strategy and levers
- Business and market development.
- Review and update.
- Knowledge of organizational /store procedures and policies.
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Job specifications/responsibilities will include the following:
- People management
- To create a positive working environment for employees.
- To create a high level of enthusiasm amongst all Store associates through effective Human Resources Management aimed at constantly improving levels of “willingness & ability”.
- To optimize employees potential in order that they may generate as much positive energy as possible.
- To manage localized store recruitment and placement.
- To manage localized industrial relations and disciplinary hearings.
- To identify training needs and development.
- To effectively network with all associates and shareholders including Central Services in order to develop long term plans and effective processes and to rectify identified shortcomings
- Operational Role
- To create awareness amongst all staff on the need for superior customer service.
- Satisfy customers’ needs IRO value in service standards, price, quality & availability.
- To manage store operational functions within highly competitive FMCG environment.
- To be responsible for ensuring that merchandising, display, branding, product presentation, marketing tools.
- Manage store housekeeping, health and safety standards and ensure standards are maintained at the highest standards, through effective planning and pre-retailing.
- Manage store marketing, branding and promotions.
- Manage all operational controls including logistics
- Financial Role
- To be accountable for fiscal controls, budgeting and producing sustainable results regardless of variable external factors.
- To be responsible for store profitability as measured through: gross profit, margins, profit before tax, agreed budgets and growth targets, financial and expense controls, as well as working capital management and effective cash flow management.
- Risk management, including shrinkage, statutory, health & safety controls, store administrative controls and preventative planning to eliminate all potential risk to the business.
- Oversee buying, store pricing structures.
- Manage GMROI, stock control and stock days.
- Manage debtors, including controls over obsolete stock
- Buyer Role
- Build and maintain relationships with suppliers and stores;
- Explore new sources of supply – locally
- Clarify and understand target markets;
- Identify and understand customer needs and supplier capabilities;
- Identify, analyse and understand market trends and competitor capabilities;
- Promotional planning
- advertising campaigns planning
- Negotiate regular cycle deals as well as advertising deals
- Negotiate store deals with supplier
- Control of obsolete stock
- Assist in the general running of the store
- Exceed customer expectations
Requirements:
- Matric with a relevant tertiary qualification in Finance/Marketing/Business Management and/or related field
- A minimum of 5 years’ experience in a FMCG/Wholesale/Retail environment in a related buying and managerial role
- Sound knowledge of wholesale/FMCG site environments and workflow requirements;
- Intermediate to advanced Microsoft Office skills;
- Sound knowledge of all related fiscal, marketing & operational responsibilities within FMCG environment;
- Experience in FMCG statutory, including related health and safety requirements;
- IR, disciplinary hearing and human resources management skills;
- Proven Business/Financial management/Buying competencies;
- FMCG operations, marketing and branding skills knowledge;
- Sound leadership, customer services, and people management competencies;
- Excellent communication skills.
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Job specifications/responsibilities will include the following:
- People management
- To create a positive working environment for employees.
- To create a high level of enthusiasm amongst all Store associates through effective Human Resources Management aimed at constantly improving levels of “willingness & ability”.
- To optimize employees potential in order that they may generate as much positive energy as possible.
- To manage localized store recruitment and placement.
- To manage localized industrial relations and disciplinary hearings.
- To identify training needs and development.
- To effectively network with all associates and shareholders including Central Services in order to develop long term plans and effective processes and to rectify identified shortcomings
- Operational Role
- To create awareness amongst all staff on the need for superior customer service.
- Satisfy customers’ needs IRO value in service standards, price, quality & availability.
- To manage store operational functions within highly competitive FMCG environment.
- To be responsible for ensuring that merchandising, display, branding, product presentation, marketing tools.
- Manage store housekeeping, health and safety standards and ensure standards are maintained at the highest standards, through effective planning and pre-retailing.
- Manage store marketing, branding and promotions.
- Manage all operational controls including logistics
- Financial Role
- To be accountable for fiscal controls, budgeting and producing sustainable results regardless of variable external factors.
- To be responsible for store profitability as measured through: gross profit, margins, profit before tax, agreed budgets and growth targets, financial and expense controls, as well as working capital management and effective cash flow management.
- Risk management, including shrinkage, statutory, health & safety controls, store administrative controls and preventative planning to eliminate all potential risk to the business.
- Oversee buying, store pricing structures.
- Manage GMROI, stock control and stock days.
- Manage debtors, including controls over obsolete stock
- Buyer Role
- Build and maintain relationships with suppliers and stores;
- Explore new sources of supply – locally
- Clarify and understand target markets;
- Identify and understand customer needs and supplier capabilities;
- Identify, analyse and understand market trends and competitor capabilities;
- Promotional planning
- advertising campaigns planning
- Negotiate regular cycle deals as well as advertising deals
- Negotiate store deals with supplier
- Control of obsolete stock
- Assist in the general running of the store
- Exceed customer expectations
go to method of application »
Summary
- The role will have the responsibility of supporting existing technology and processes within Massmart Infosec as guided by policy and standards. The primary purpose is to always protect the business and its interests through proactive and reactive efforts.
Responsibilities:
- Protection strategy
- Implementation of short, medium and long-term strategy in Information Security, with guidance from the InfoSec Senior Managers and Wal-Mart subject matter experts
- Align the strategy with the overall IT governance, risk and compliance strategy
- Continuous evaluation of existing technology and process to promote improvements and increased efficiency
- Technical Expert planning & implementation
- Developing and maintenance of core security systems
- Ensure that all classified data, including financial, personal, business and Intellectual Property, is safe
- Designing robust and as far as possible secure systems that are not vulnerable to penetration or hacking.
- Use various mathematical or statistical models in the quest to analyze and secure potential threats to their systems
- Provide an all-encompassing role, from the initial theoretical to the ultimate practical implementation of secure communications, processing and storage of data
- Responsible for documenting technical processes and procedures
- Perform trend analysis, identify top incidents and work with respective teams/individuals to minimize incidents and prepare weekly & monthly status reports
- Provide timely communication and actionable intelligence to support the protection of information assets and supporting infrastructure
- Prototyping of new security solutions using programming techniques that incorporate the most secure programming practices which may be required along with staff training
- Assist with compliance, ensuring endpoint security tools are properly installed and fully functional across the organization.
- Stakeholder management
- Maintain and build effective, professional relationships with third party vendors and service providers that result in timely delivery of requirements and the highest standards of quality and cost effectiveness
- Work with internal stakeholders to gather requirements and develop the most effective solutions
- Knowledge Management
- Keep abreast with latest trends in the technical Stream for InfoSec
- Participate in seminars/conferences/forums to keep up to date with the industry best practices
- Engage in on-going development by training and enhancement of IT security
Requirements:
Minimum Academic, Professional Qualifications & Experience required for this position
- Certification in Information Security area
- 3-5 years’ experience on security projects for major organizations is desirable
Competencies & Skills
- Strong knowledge of security principles, standards & techniques
- Background in infrastructure and support (network, command line, operating systems)
- Critical Judgment & Decision Making
- Thorough InfoSec process knowledge
- Ability to work independently
- Ability to identify risks and flag those timely
- Detail oriented, with a strong focus on accuracy
- A good team-worker
- Good written and verbal communication skills
- An analytical mind with the ability to create source code.
- Up to date knowledge of IT Security hardware, software and solutions
- Practical experience using computer operating systems such as MS Windows, UNIX/Linux
Method of Application
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