Fresh Jobs at Meltwater

What We’re Looking For:

• As a Meltwater Client Onboarding & Implementation Specialist to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English and German.
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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Description

• Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. 
• Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
• Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
• Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
• Support Program Manager in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support 

What You’ll Bring:

• Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Excellent written and verbal communication skills in French and Spanish.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position

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What We’re Looking For:

• Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For

• We are seeking a Senior Product Designer to join our innovative team at Meltwater. This role is ideal for a passionate designer who thrives on setting new standards in UX and UI, leads with ownership, and leverages the latest GenAI technology to create best-in-class digital experiences. You will focus on comprehensive UX workflows, larger user journeys, and play a pivotal role in shaping and advancing our design system.

What You’ll Do

• Lead End-to-End UX Workflows: Own the design of complex, platform-wide user journeys, ensuring seamless and intuitive experiences that address both user and business needs.
• Drive Design System Excellence: Set and evolve standards for our design system, creating scalable, reusable components and patterns that ensure consistency and efficiency across products.
• Leverage GenAI Tools: Utilize advanced GenAI platforms (V0, Lovable, Bolt, or Cursor) to accelerate ideation, prototyping, and workflow automation, driving innovation and efficiency.
• Champion User-Centered Design: Lead user research, persona development, journey mapping, and usability testing to inform design decisions and iterate rapidly based on insights.
• Collaborate and Influence: Partner independently with key stakeholders, product managers, engineers, and executives to align on vision, strategy, and execution, advocating for user needs at every stage.
• Set New Standards: Establish and evangelize best practices in UX/UI, accessibility, and modern design methodologies, mentoring and uplifting the broader design team.
• Deliver with Precision: Produce pixel-perfect, development-ready assets, flows, wireframes, and final visuals, maintaining meticulous attention to detail and quality throughout the product lifecycle.
• Lead Strategic Initiatives: Identify and pursue high-impact design opportunities, driving product innovation in emerging areas and ensuring business impact across global use cases.
• Foster a Culture of Excellence: Inspire a passionate design mindset, continually seeking opportunities to elevate the user experience and championing a relentless pursuit of best-in-class solutions.

What You’ll Bring:

• 6+ years of experience in Product Design (UI/UX), with a strong background in enterprise-grade SaaS applications.
• Strong verbal and written communication skills in English are required, as this role involves regular collaboration with global teams.
• Mastery of Figma and modern design/prototyping tools.
• Hands-on expertise with GenAI tools such as V0, Lovable, Bolt, or Cursor.
• Proven leadership in setting and maintaining design systems and standards.
• Portfolio demonstrating recent (last 1–2 years) product launches with a focus on UX workflows, large user journeys, and design systems.
• Advanced user research skills: Experience building personas, mapping user journeys, and translating insights into actionable design solutions.
• Exceptional communication: Ability to present, justify, and advocate for design decisions with stakeholders at all levels.
• Independent ownership: Comfortable leading projects, making decisions, and driving outcomes with minimal supervision.
• Collaborative mindset: Extensive experience partnering with engineering and product teams to deliver high-quality solutions.
• Adaptability: Thrive in a fast-paced, evolving SaaS environment, responding quickly to change and ambiguity.
• Bachelor’s degree in Design, HCI, or a related field.
• Bonus: Experience with React and third-party design system tools.

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What We’re Looking For

• We are seeking a passionate and detail-oriented Associate Product Designer (hybrid) to join our dynamic team at Meltwater. This fully remote role is ideal for someone who strives for best-in-class design, is deeply invested in user experience, and is eager to leverage GenAI technology to create intuitive, scalable digital products. You will play a pivotal role in shaping UX workflows and ensuring cohesive, modern interfaces across our platform, all while embracing a design system mindset.

What You’ll Do

• Contribute to design iterations: Take direction from lead designers and actively contribute to refining concepts and workflows.
• Support UX workflows & UI design: Assist in designing and refining end-to-end workflows and visual user interfaces. Contribute to user-centered experiences that align with both user and business needs.
• Collaborate cross-functionally: Partner closely with product managers, engineers, and fellow designers to ideate, prototype, and deliver impactful solutions.
• User Advocate: Supports and champions users needs within project work and UX improvements
• Champion design systems: Support and advocate for the evolution and consistency of our design system, ensuring scalable and maintainable UI components.
• Contribute user research & validation: Collaborate with our UX research team, engage in user interviews, usability testing, and data-driven validation to inform and iterate on your designs.
• Attention to detail: Assist in delivering visually consistent, pixel-perfect designs, and maintain high-quality interaction patterns across deliverables.
• Supports Quality: Participate in design reviews, testing, and ongoing quality checks to ensure flawless implementation and superior usability.
• Leverage GenAI tools: Utilize GenAI platforms such as V0, Lovable, Bolt, or Cursor to accelerate ideation, prototyping, and workflow automation.

What You’ll Bring

• 2+ years of experience in Product Design (UI/UX) for enterprise-grade SaaS applications.
• Proficiency with Figma and modern design/prototyping tools.
• Hands-on experience with GenAI tools such as V0, Lovable, Bolt, or Cursor (preferred).
• Strong portfolio showcasing recent (last 1–2 years) digital product launches, with a focus on UX workflows.
• Experience in user research: Familiar with personas, mapping workflows, and translating insights into actionable design solutions.
• Proven communication skills: Able to clearly present and justify design decisions to stakeholders across disciplines.
• Collaborative mindset: Experience working closely with product and engineering teams to refine and implement designs.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast-paced SaaS environment.
• Growth-oriented: Embraces feedback, continuous learning, and a passion for delivering best-in-class solutions.
• Bachelor’s degree in Design or a related field.
• Bonus: Experience with React and third-party design system tools.