Fresh Jobs at Meltwater

What We’re Looking For:

• As a Meltwater Implementation Specialist to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 
• *Please note: This is an 8-month fixed term contract for maternity cover*

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• We're on the hunt for a dynamic individual like you to join our team. As a Salesforce Analyst, you'll take the reins in managing and optimizing our Salesforce platform, driving support for our sales and marketing teams in achieving their goals. This role collaborates with stakeholders to grasp business requirements, configuring Salesforce to meet those needs, and providing ongoing support to users. 
• Joining Meltwater means stepping into a realm of boundless personal and professional growth opportunities. We're dedicated to cultivating a culture where every team member feels empowered to be their authentic selves while pushing their skills and capabilities to new heights. Picture yourself surrounded by a supportive network of colleagues who actively foster talent, providing robust support systems, and mentorship, and placing a strong emphasis on collaboration. 

What You’ll Do:

• Customize and configure Salesforce to meet business needs and adhere to best practices, encompassing tasks such as creating custom objects, fields, flows, validation rules, and reports/dashboards.
• Administer user roles, profiles, permissions, and data access to uphold security standards and ensure data integrity.
• Provide ongoing support to Salesforce users, swiftly resolving issues, troubleshooting errors, and addressing user inquiries in a timely manner.
• Translate user stories representing complex business problems into solutions built on the Salesforce platform.
• Execute routine data management tasks, including imports, exports, and cleanup, to uphold data accuracy and consistency.
• Develop and maintain comprehensive documentation, training materials, and best practices to facilitate user adoption and optimize Salesforce utilization.
• Remain abreast of Salesforce updates, releases, and best practices, proactively identifying opportunities to leverage new features and functionalities to drive business value.

 What You’ll Bring:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Salesforce Administrator certification (ADM 201) is required; additional certifications such as Advanced Administrator (ADM 211) or Sales Cloud Consultant are preferred.
• 2+ years of experience as a Salesforce Administrator, including hands-on configuration and customization experience.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Proven ability to work independently and prioritize tasks in a fast-paced environment.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.
   

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What We’re Looking For:

• We’re hiring a Senior Programs & Operations Manager to lead high-impact, cross-functional programs while shaping & optimizing the operational backbone that enables our Global Insights & Renewal Operations organization to scale.
• This role sits at the intersection of strategy, execution, and operations. You’ll own complex programs that support our long-term objectives, while also driving operational rigor owning and improving our systems & processes and elevating performance across the organization. You’ll partner closely with senior leaders and teams across AMER, EMEA, and APAC to translate strategy into execution, improve efficiency, and deliver measurable business outcomes.
• This is a senior, hands-on role for someone who thrives in ambiguity, brings structure to complex environments, and can operate comfortably across both program leadership and operational excellence.

What You'll Do:
Strategic Program Leadership

• Own and drive complex, cross-functional programs aligned to Global Services’ strategic priorities, from definition through execution and delivery.
• Define program scope, objectives, success metrics, milestones, and timelines in partnership with senior stakeholders.
• Establish clear governance, risk management, and communication frameworks to ensure programs stay on track and deliver intended outcomes.
• Facilitate stakeholder alignment across regions and functions, managing expectations and maintaining momentum throughout the program lifecycle.
• Measure program performance, identify risks and dependencies, and adapt plans as needed to ensure successful delivery.
• Document learnings and translate them into playbooks, templates, and best practices to scale impact across the organization.

Operational Excellence & Process Innovation

• Ensure key operational workflows are successful and run seamlessly. Provide operational leadership & support across our systems, tools, and processes within the Global Insights & Renewal Operations organization (Kantata, Salesforce, JIRA, Totango).
• Develop a deep understanding of KPIs and operating rhythms to support data-driven decision-making.
• Lead weekly, monthly and quarterly reporting, analysis, and business reviews in partnership with regional leaders, surfacing insights, trends, and recommended actions.
• Establish and continuously improve operating processes, tools, and cadences that enable teams and leaders to execute effectively against business goals.
• Identify opportunities to streamline processes, reduce friction, and scale operations through automation, AI/agentic workflows, and best-practice adoption, using change management and program management principles to deliver sustainable, scalable outcomes.
• Coordinate cross-functional efforts to streamline workflows, resolve issues, and improve end-to-end operational efficiency.
• Create, maintain, and enforce clear operational documentation, standards, and governance models to ensure consistency and compliance.

What You'll Bring:

• 7+ years of experience in program management, operations, or business operations roles within a fast-paced, cross-functional environment.
• Proven experience leading complex programs with multiple stakeholders, competing priorities, and global impact.
• Strong analytical and reporting capabilities, with experience translating data into insights and recommendations.
• Hands-on experience with PSA and deal desk systems, Salesforce, program and project management tools (e.g., Asana, JIRA, Trello, Monday), and business analytics platforms (Google Sheets, Excel, Tableau).
• Excellent organizational skills with the ability to manage multiple workstreams simultaneously without losing attention to detail.
• Strong communication and stakeholder management skills, with comfort working directly with senior leaders.
• Ability to operate independently, handle sensitive information with discretion, and adapt quickly in dynamic environments.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.