Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
Specific Role Responsibilities
- Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
- Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
- Stock and Asset Management - ensuring that stock and cash is managed accordingly.
- Oversee day-to-day operations of the branch, including sales, customer service, inventory management, and financial performance
- Lead and manage the branch team, ensuring all staff are motivated, trained, and achieving their targets
- Ensure high levels of customer satisfaction by maintaining excellent service standards and resolving escalated customer issues
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Communicating all procedural requirements to branch staff and ensuring implementation thereof.
- Ensuring that required reports are submitted timeously.
- Meeting with all staff at least once a month to discuss month end results, local marketing activities, business opportunities, weaknesses and ways to counter them.
- Ensuring that all F&I administrative functions and compliance are efficiently carried out by branch staff.
- Ensuring that all branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
- Carrying out performance appraisals as required.
Qualifications and Experience
Minimum Experience:
- 3 years experience in a managerial role within the automotive industry, preferably in a used car dealership setting
Minimum Qualification:
- Grade 12
- NCA qualification
Minimum Requirements:
- A valid Driver’s License
- Willingness to work flexible hours, including weekends and holidays as required
- Computer literate
- An understanding of the compliance governing the retail industry would be an advantage
- Knowledge of the area’s most spoken languages an advantage.
- An understanding of Auto Pedigree products and services.
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage
go to method of application »
Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
go to method of application »
Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications
Qualifications and Experience
- Qualified petrol/diesel Technician.
go to method of application »
Specific Role Responsibilities
- Customer service orientation
- Networking and canvassing skills
- Positive attitude
- Negotiation skills and the ability to close the deal
- Knowledge of complete Renault structures and procedures will be a huge advantage
- Marketing and promotions
- Develop the business to reach set sales targets for the month
- Drive specific strategies to retain and grow existing customer base
- Manage customer expectations to ensure effective delivery of service
Qualifications and Experience
- A minimum of Grade 12
- 3 years minimum sales experience in the Motor Industry
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage
go to method of application »
Training and Development
- Conduct automotive trade theory training
- Facilitate learning according to predetermined lesson frameworks. Engage learners in an interactive 360° learning methodology.
- Use of tactile learning methodologies through demonstrations and displays.
- Use of leaning stimuli methods in the media and presentations on CDX and other.
- Use of a variety of interactive assessments and CDX are used to determine competence.
- Use of innovative and rational learning methodologies (Spontaneous and “Out of the box” approach).
- Ensure learning is aligned to the assessments and learners best prepared for assessments;
- Ensure discipline and respect in the learning environment is maintained
- Due to the nature of the company`s business you may be asked to work overtime from time to time on reasonable notice. Notwithstanding the aforesaid, in the event of an emergency, you will be expected to work emergency without notice.
Automotive practical training
- Adherence to occupational health and safety rules and regulations
- Facilitate learning according to predetermined lesson frameworks
- Engage learners in an interactive 360° learning methodology
- Use of tactile learning methodologies through demonstrations and displays
- Facilitator is constantly in support of learners during practical engagements
- Learners are given ample opportunity to engage practically and practice under constant supervision.
- Use of a variety of interactive assessments are used to determine reflexive competence
- Use of innovative and rational learning methodologies (Spontaneous and “Out of the box” approach)
- Ensure learning is aligned to the assessments and learners best prepared for assessments
- Maintain discipline and respect in the learning environment.
Administration of training
- Ensure training registers are completed daily
- Ensure all assessments, reports and learning activities are signed off weekly
- Ensure all learner files are completed and submitted on AMS or to the administration office at the end of each week Level and trade test preparation
Qualifications and Experience
- Grade 12 or equivalent NTC trade qualification
- Qualified Automotive artisan
- Diesel trade an added advantage
- Preferably accredited facilitator, assessor and moderator
- 5 years experience as an ETDP
- 3 years in a management role and/or leadership role
go to method of application »
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA.
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.
go to method of application »
Process and Governance:
- Manage compliancy processes in the area of accountability in order to manage risks and expose
- Manage and report on progress against operational budget in liaison with Dealer
- Compile management accounts, including, budgets, cash flows, variance analysis and
- Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records and address all anomalies with senior line management
- Identify opportunities to minimise cost or increase
- Monitor and evaluate financial processes for quality and effectiveness and notify stakeholders
- Finance -Plan and manage financial activities in line with approved policies, processes and procedures.
- Customer -Develop and manage key stakeholder relationships that enable achievement of operational
- People- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Ensure timeous, clear contracting and assessment of performance expectations with direct reports in line with identified objectives.
Qualifications Type
- Bachelor`s Degrees in Accounting
- Education, Training and Development
- Higher Education and Training
- Accounting NQF Level 7
Experience Required
- 3 + years’ Financial Management
- Knowledge of the OEM operating management system will be an
- 3 – 5 years Financial management experience in the retail motor industry
go to method of application »
Specific Role Responsibilities
- Reconcile and rectify errors between the operational and financial system.
- Preparation of month end journals.
- Completing reconciliations of funds within strict deadlines for management.
- Calculating profit and loss on terminated plans monthly.
- Creating uploaders for transactions not automatically integrating into the system
- Identifying, analysing and correcting system and human errors found between the financial system and customer management system.
- Collaborate with the Business Intelligence department, Policy Admin, Creditors and Debtors departments.
- Follow up on any matters and queries arising from other departments and action accordingly.
- Understanding of the product offerings and basic accounting principles.
- Scrutinise and maintain data integrity by checking for errors and validity of the data.
- Analyse data and results, investigate discrepancies and opportunities.
Qualifications and Experience
- Bachelor’s degree in Accounting, Finance or equivalent qualification.
- Data analysis experience/course would be advantageous.
- Minimum of 1 year work experience
go to method of application »
Specific Role Responsibilities
- Collect debt for the dealership.
- Ensure accurate data input on drive.
- Maintain constant contact with debtors and ensure collection of all outstanding
- Weekly meetings to be held with dealer to ensure high levels of
- Ensure team co-operation at all
- Percentage of outstanding debtors at month end collected within the next
- Reconciliation of supplier’s statements to payments and Supplier’s ledger.
- Full creditor’s
- Percentage debtors outstanding over 60
- Valid credit applications for all
Qualifications and Experience
- Grade 12
- Computer literacy – OEM Operating system Drive will be an advantage.
- Valid driver’s license.
- 3 years’ experience in creditors.
- Financial background.
go to method of application »
Key Duties and Responsibilities
- To carry out diagnostic work and to implement the relevant actions required in terms of servicing / repairing vehicles.
- To take steps to ensure the servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- To discuss matters with the service advisors and customers as required and to provide concrete explanations.
- To ensure standards are maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To adhere to Motus as well as OEM policies, procedures, and expectations.
- To recommend purchases of capital equipment if need be.
- To complete all forms and documentation as required and to draft relevant reports if need be.
- To mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required.
Experience and Qualifications:
- Valid Trade certificate as technician – essential.
- Valid unendorsed drivers’ licence.
- 2 - 3 Year technician experience within the automotive industry.
- Proven track record for “Fix right first-time.”
- The following qualifications / experience will be advantageous:
- OEM recognized certifications and OEM experience as technician.
- Health and safety related
go to method of application »
Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Premium brand Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
go to method of application »
Key Duties and Responsibilities
- Customer Satisfaction
- Process all warranty claims in line with Fourways l and dealership policies and procedures. Liaise with the relevant staff in the service department and at Fourways to resolve costing and warranty issues.
- Campaign Coordinator, Service Core Processes Gate Keeper
- Download relevant campaign information from Partner Net and pass on information to the service manager to be
- Warranty Claims processing.
- Gate 1 Service Core Process - checking before loading on the system.
- Qualitycontrol – Warranty Submissions and Costing.
- Gate 2 - Pre-Repair commencement Check.
- Gate 3 – Quality Checks.
- Gate 4 –Costing Process.
- Return defective parts to manufacturers as required.
Experience and Qualifications:
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level
- Valid Driver’s
- Computer Literacy,
- 1-year experience in similar environment.
- Knowledge of OEM Warranty and Costing policy and procedures will be an
- Knowledge of OEM and Lindsay Saker operating systems (Drive)
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail